SUMMARY

• Over 10+ years diversified experience in Software Quality Assurance.
• Experience with Financial, Insurance and Health care /pharmacy domain.
• Experience with Automation and Manual Testing.
• Possess excellent communication /interpersonal, team building and relationship management skills.
• Experience with Client/Server, Mainframe, Web Applications.
• Experience working in Agile, V - Model, Waterfall SDLC.
• Experience in reviewing BRD and FSD and creating high level documents - Test Plans and test Strategy.
• Documenting the Testing Procedures and writing in-depth Test Cases to meet the Testing life Cycle.
• Experience in using Business Use Cases / Functional requirements to develop the Test Scenarios/Test Cases.
• Experience in Establishing QA Procedures / Standards.
• Experience in working with Auditing/Compliance regulatory Systems..
• Experience in Functional testing, Regression testing, System testing, Integration testing, Performance and UAT testing.
• Experience in API testing and web services testing.
• Extensively used Automated Test Tools of QTP/UFT, HP QC/ALM, and Selenium.
• Possess good communication skills, self-motivated, proactive, task oriented, quick learner of new technologies, mentor for team members, lead and coordinated different groups, trained new recruits with business process and methodologies.
• Experience with developing the Traceability Matrix from the Requirements and Test Cases.
• Used Trackers / Bug Reports like Quality center(ALM), JIRA, Test Manager.
• Strong knowledge and experience of SQL, VB Script.

TECHNICAL SKILLS

Testing Tools: Quick Test Professional (QTP/UFT), Qualitycenter/ALM

Defect Tracking Tools: Bug Zilla, Test Director, Quality Center(ALM), JIRA, BMC AppSight

Languages: C, C++, Visual Basic 6.0, Java, SQL, PL/SQL,Java Script, VB Script

Databases: Oracle, MS Access, MS SQL Server, Sybase

Application Tools: MS Office Suite, Lotus Notes, Visio, PVCS, MS Project

Operating Systems: Windows, UNIX, Solaris 2.5/2.8, Mainframe AS/400

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Analyst

Responsibilities:

• As a Sr. QA Analyst, Coordinated the Project with off shore, Onshore, Onsite Teams.
• Providing the Project estimations and schedules to the QA Manager.
• Creating and updating Test Plans as per business requirement document and Change requirements.
• Well versed in Rx claims Adjudication process.
• Experience Health insurance plans and Medicaid/Medicare and government claims processing.
• Worked backend batch process testing.
• Worked on Citrix- AS/400 system to execute the testcases.
• Performed Smoke, Functional, regression testing on the application as per the Testcases.
• Providing Status and defect reports to the QA Manager.
• Coordinating with QA Teams for completing the test effort.
• Creating Test metrics and reviewing Test results and defects
• Conducting Test Walkthrough meeting for completed projects for Client Business, IT and QA teams
• Coordinated with the client Business and IT and QA teams for functional and UAT.
• Coordinating with the client for Project sign-off as per the audit standards.
• Worked on Production releases

Environment: QTP, QC/ALM, AS/400, Mercury Quality Center, SharePoint, MS office, Sql C#.net, XML

Confidential - NJ

Sr. QA Analyst

Responsibilities:

• As a Sr. QA Analyst/QA Lead, worked for all Property and Casualty (P&C) insurance, Finance, claims processing, billing, RMS and Broker service projects.
• Worked on Front-end (EPCG web application), Middleware, Backend (WINS Mainframe- AS/400) Systems.
• Experienced in Insurance quote rating system for HOP, Auto, collections and Excess liability.
• Experienced in Policy admin Services testing like Quote, proposal, bind, Policy Issue/ renewal, Policy endorsement/retro endorsement, Cancel/Reissue, updating Billing plans, verify policy papers etc.
• Experienced in backend billing Module - payment processing Module(Check/Wire/Creditcard/ACH/IVR), latepayments, cancellation process, commission payments, reimbursement process etc.
• Created Test Plans for the New / Enhancements to the Application Functionality.
• Developed detailed Testing Strategy for the Enhancements and developed various test Scenarios.
• Initiate, coordinate and implement the system testing Process.
• Worked closely with business, developers, QA Team and Managers for the Test Requirements gathering, QA schedules, resolving issues.
• Estimated and documented the resources and execution time for scheduled projects
• Tested XML request and responces as part of webservices testing as part policy risk analysis (Brush, Clue, Wind, Credit report)
• Created test scripts using QuickTestPro 11.0 for automated testing
• Created Data-Driven framework in QTP for premium calculation process as part of regression testing.
• Extensively used Quality center for QA Management, Test Repository, and Defect Tracking.
• Used QTP for Functional and Regression Testin
• Coordinated to improve the Quality and Testing Process with in the QA Team.
• Performed Functional Testing, Regression testing, System Testing and User Acceptance Testing of the application for the Enhancements.
• Worked on Production Support to resolve production issues.
• Worked on Monthly Production Releases, DR testing, Regression testing.
• Preparing documents and Training the Business for new enhancements.
• Creating Audit/ Compliance Reports for Compliance and QA managers.
• Organized and participated in status meetings with IT and Business and QA .Prepared the status reports of new and on-going projects and defects.
• Coordinate with Off-Shore development Team
• Used SQL for backend (AS400) and Oracle 10g data Validations.
• Created Test Metrics of the QA Process.

Environment: .Net, Java, AS/400 Mainframe, Web services, HTML, XML, Oracle 10g, Mercury Quality Center, QuickTestPro, App Sight, Project and Portfolio Management Center, MS Project 2003,Share Point, Snag IT., EXCEL, Visio, iSeries, Toad, XML. Oracle SQL developer.

Confidential, IL

QA Analyst

Responsibilities:

• Involved in the project meetings with the project manager, QA leads and other QA teams to finalize the QA schedules.
• Designing the test and formulation of Test Strategy, Test Plans and Test Cases for the Functional, Integration, End-to-End, Usability, Regression and Smoke testing.
• Participated in walkthroughs for the evaluation of the test plan with the QA Lead, and development team.
• Performed Smoke Testing on different Modules of the application.
• Extensively involved in running Automation test scripts using QTP on the applications for both positive and negative cases.
• Involved in integration testing by combining all the modules to determine if their interface is functioning together properly.
• Automated and created test scripts to verify various features, functionality and performance of the application using QTP.
• Performed Regression testing on the Application for each release.
• Through active screens created shared object repository for the test in QTP.
• Using Expert view (VB Scripting), tested some of the web modules by creating Test Harnesses to expedite the testing procedure.
• Parameterized the script as required to perform data driven testing using Test Data.
• Used Mercury Quality Center for defect tracking and managing Requirements.
• Generated Test Metrics and analyzed them to evaluate the progress of the testing efforts.

Environment: Windows XP, Dot Net, MS SQL Server, Mercury Quality Center, Mercury QTP, MS Office.

Confidential, Warren, NJ

QA Analyst

Responsibilities:

• Analyzed the process of the fixed income Desk trading System.
• Created the test scenarios, test cases for Solaries2.8 migration
• Coordinated with Business Analyst and Developers to implement Business Requirement, Test plans and Test cases
• Created a Regression Test bed for the CDTS migration testing and Used TestDirector as Test Repository.
• Performed testing by Creating test scripts using QuickTestPro 8.2 for Automated testing
• Automated the process of sending trades, checking the trade in blotter and checking the position changes. We automated different trade types, ticket types and products trades
• Used SQL queries to pull data from the database to use for testing purposes.
• We performed manual testing for the process of canceling/correcting the trade.
• For Migration we performed GUI testing, Functional testing, Negative testing and database testing
• Performed Data Driven testing for different Products, trade types.
• Extensively used PL/SQL to validate the data in the Sybase database.
• Inserted various checkpoints (Image Checkpoint, database checkpoint) in QTP to validate that the application functions correctly.
• Created Function Library to re-use the functions in other Test Scripts
• We tested special trading scenarios like 2 Way or 3-Way inter company trades, multi account trades, cross as agent, cross as principal, ZTU breakout, Global CUSIP replacement, Auto generated trades, Foreign Accommodation and Cross currency Accommodation, Large Quantity trades and etc
• Used TestDirector for running the manual and automated test scripts, Defect tracking, generate Daily reports. Sending defects details to developers.
• Preparing weekly status reports and reporting to Managers about the testing process
• Conducted daily defect tracking meetings to involve developers in the testing process and to resolve the bugs.

Environment: C, C++, Web Logic, Exceed, Xterm, Xemacs, QuickTestProfessional 8.2, TestDirector (Quality Center), Load Runner, Sybase, Solaris 2.8, Windows 2000

Confidential, NYC

QA Analyst

Responsibilities:

• Performed testing of the website in different browsers.(IE, Firefox, Aol, Netscape)
• Created test cases for new enhancements of the web Application.
• Perform day-to-day testing of the website in different environments (Integration, production, and staging).
• Performed Load Testing to predict system behavior and performance using Load Runner 7.0
• Analyzed system usage information such as Task Distribution Diagram and Operational Profile
• Created VuGen Scripts (Web HTTP/HTML) using Virtual User Generator.
• Added Rendezvous points to Synchronize Vuser
• Replaced the hard coded values by parameterizing the Scripts.
• Added Correlations statements to handle the dynamic data
• Scheduled the virtual users and added Monitors to create Scenarios in Load Runner Controller
• Analyzed load test results (Graphs and Reports), Web and Database. Server performance logs to identify system bottlenecks and documented (customized reports) them for details analysis (Post Tested Data Analysis).
• Performed testing for broken link, exceptions, User Interface, Session Management, Performance, Cookies, Browser compatibility, validation of links
• Logged bugs in Trac, which is web based project management and defect tracking tool.
• Performed testing of the Website Ads and Newsletters
• Performed Regression testing, Integration testing, Security testing

Environment: Java, JSP, LinkcheckPro, IE, Firefox, AOL, Netscape, Trac, Quest TOAD, Oracle 10g,Snagit, MS Visio, Windows 2000/XP