SUMMARY:

Positive, Engaging, Agile IT Leader. Leading teams to deliver customer - facing Internet sales applications for Nationwide.com. Leadership in QA Test Automation, Business Systems Analysis, Business Process Analysis, and Quality Assurance for large projects and agile standing teams. Industry experience in Insurance and Financial Services, and Internet application development.

WORK EXPERIENCE:

Confidential

QA and Business Systems Analysis Manager - Internet Sales

Responsibilities:

• SQA Manager, directly leading a team of 40+ Business Systems Analysts and QA Automation Engineers on 7 agile Scrum teams, including onshore and offshore resources.
• Accountable for overall application and process quality for 3 Nationwide.com customer-facing, digital direct Internet sales applications, for Auto, Powersports, and Commercial insurance. Technology environment includes SOA architecture and over 25 dependent systems.
• Led overall software quality throughout SDLC for a total portfolio of over $12 million annually.
• Defined, developed, and maintained quality standards for processes and deliverables for both testing and analysis roles during agile software development, using two week sprints/iterations.
• Accountable for Business System Analysis for all projects, including user stories/storycards with acceptance criteria for Acceptance Test Driven Development (ATDD). Utilized Nationwide SDLC methodology, using RUP / UML concepts, with Initiate, Solution Scoping, and Design life-cycle phases.
• Accountable for overall software testing, including agile story/iteration testing, Integration Testing (IT), System Testing (ST) including Regression testing, Performance Testing (PT), and User Acceptance Testing (UAT) for monthly releases.
• Defined testing strategy, including verification and validation methods, for projects and standing application maintenance teams, using black box and white box testing methods.
• Ensured all project and agile teams are appropriately staffed to meet delivery commitments.
• Planned and led test automation and requirements analysis strategy for agile/Kanban “multi-speed IT” teams for two new applications—Internet Sales Powersports and Internet Commercial Sales Quick Start, reducing overall cost and increasing speed to market.
• Led development of common test automation framework for multiple applications, using open source tools, Ruby, Cucumber, Selenium, and Watir, including continuous integration and prioritized system testing, regression testing, and performance testing strategies.
• Leading “test and learn” IT team focused on online multivariate consumer behavioral testing, and rapid deployment into production to increase sales throughout large applications.
• Coach and improve agile team processes by leading change, increasing collaboration, and building an environment and culture focused on incremental continuous improvement.
• Led mobile device/browser/OS testing strategy for Internet sales applications, using production data from Google Analytics and Splunk log monitoring.
• Reduced defect injection rate for monthly releases. Reduced application Weighted Defect Backlog from 2.24 to 1.00 through improved defect remediation process and business partnership focused on impact and prioritization. Ensured reliable defect data for metrics.
• Formed a self-managing rapid response team using Kanban to fix production defects and respond to production issues, in partnership with business Product Owner.
• Developed and maintain strong partnerships with business partners and IT leadership, increasing trust, collaboration, and customer satisfaction.
• Reduced cost of IT by building effective teams with entry-level developers and analysts, partnering with local IT vendors, and increasing associate ratio through contractor conversion.
• Strategized and deployed quality assurance and defect metric dashboards using defect data from HP Quality Center for all department applications with actionable metrics to visually manage application delivery. Thought leader for metrics and measurement, using statistical methods and communication with IT and Business Leadership.
• Led creation of current state requirements documentation for existing applications, including process models, features, business rules, and use case catalog. Reduced analysis effort for new projects.
• Introduced Root Cause Analysis (RCA) for system testing and production defects into the monthly release process, to improve quality for teams and retrospective action items.
• Led the development of a Requirements Management Approach and tool use standardization for current state documentation and new SDLC projects, using Rational Team Concert (RTC) and Rational Requirements Composer (RRC).
• Led training program for Certified Scrum Master and Product Owner training for 100 associates.

Confidential

Business Analysis Manager

Responsibilities:

• Review new projects to understand Business Analysis resource and skill needs, appropriately staff projects to meet timeline commitments.
• Manage associate performance through feedback, coaching, and mentoring.
• Thought leader for analysis processes and documentation, and profession capability uplift.
• Led the rollout of the new Rapid Alignment Initiate Phase process, including operationalizing the process, creating the communication strategy and plan, building championship among future users, and awareness with BSA leaders. The Rapid Alignment team earned both the ECTO office-level, and CIO OYS Continuous Improvement IT Star award.
• Training instructor. Designed the Rapid Alignment interactive and immersive training course, including student and instructor training materials, learning games, breakouts, videos, and a simulation. Total of over 600 trained users across all Nationwide teams as of 2013.

Confidential

Business Analyst (Project Lead)

Responsibilities:

• Led project business and technology solution as a trusted advisor and liaison between business and IT teams. Business Analysis Lead for multiple IT projects and new applications.
• Collaborated with Business Lead and Architects to design technology and process solution to match stakeholder needs. Partnered with Project Manager to deliver SDLC workproducts.
• Facilitated workshops and JAD sessions to engage stakeholders during early phases of IT projects for use case driven requirements.
• Elicited requirements to define and maintain project scope based on stakeholder needs.
• Utilized and championed Nationwide SDLC methodology workproducts and processes.
• Delivered business models and functional specification requirements for agile and waterfall projects, including project roadmaps, value chains, business process models, business strategy and objectives, use cases, business rules, and critical success factors.

Confidential

Usability Analyst (Project Lead)

Responsibilities:

• UX Lead for projects, delivered high-fidelity wireframes, dynamic prototypes, mockups, and user experience design for requirements visualization, formal usability testing, and agile Internet application development.

Confidential

Web Designer / Developer

Responsibilities:

• Led business requirements effort for annual health care open enrollment for over 20K retirees, producing a personalized benefits guide and forms.
• Designed and developed external website and employee intranet using XHTML, CSS, ASP, JavaScript, VB Script, SQL, SOAP.

Confidential

Web Designer / Developer

Responsibilities:

• Designed, developed and maintained approximately 20 product - centric, external retail websites, as well as the corporate website and database catalog of over 5,000 items.
• Created online ordering and shipping workflow for e-commerce laboratory tools retail distributor, enabling online sales growth and profitability, using .NET, JavaScript, HTML/CSS, XML, SQL.