SUMMARY:

• Thirty years experience in the computer industry as a Quality Assurance Software Tester, Business Systems Analyst and Application Developer.
• QA Lead on multiple test teams using quality assurance methodologies across the life cycle development process (SDLC) to ensure applications were reliable, verifiable, and met business needs within time and budget objectives.
• Business Systems Analyst responsible for working as a liaison between development and cross - functional business teams, translating high level user requirements into detailed system and testing requirements.
• Development Lead on billing and remittance applications using software development methodologies to successfully complete projects.
• Supported strategic initiatives and major enhancements for web based and client/server applications.
• Strong analytical and testing skills, proven to consistently produce defect free code saving the company thousands of dollars in future troubleshooting and coding corrections.
• Able to use a strong technical background to analyze complex processes and develop innovative solutions to challenges.
• Outstanding quality record. Along with five quality awards, received team partnership and leadership award for quality and persistence in preventing problems from escaping to customers.
• Excellent communication and interpersonal skills; organized, results driven, detail oriented, highly motivated team player; able to juggle multiple competing priorities.
• Expertise in effectively achieving and exceeding assigned goals, meeting deadlines and maintaining a high level of energy and commitment.

TECHNICAL SKILLS:

Microsoft Office Professional: MS Project, MS Visio, MS Outlook, Communicator, Lotus Notes, Lynx, FACETS, TMG Enroll, Soap UI, Active Batch, HP Application Life Cycle Management (ALM), HP Quality Center, Mercury WinRunner, HP Test Director, Service Now, RTS, Caliber, CARS, Microstrategy, Visual Basic, JAVA, JavaScript, C/C++, HTML, XML, Advanced Home Page Development, Powerbuilder, SQL, QMF, DB2, Unix, COBOL II, CICS, TSO, Fileaid, JCL, EDI, TCPIP, FTP, Changeman, Remedy, VSAM, VM, CMS, VTAM, MVS, XPEDITOR, EXEC2, REXX, Pipeline, UltraEdit, TBLAB, Lotus Notes Development, HIPPA, Confidentiality, Diversity Principles, Corporate Integrity, Compliance Programs

EMPLOYMENT:

Confidential, Jessup, Pennsylvania

Sr IT Quality Assurance Specialist

Responsibilities:

• Verified systems in support of Medicare and Medicaid operations for technical,functional, data integrity, and operational requirements for TMG’s major client.
• Measured testing results and presented information to stakeholders in an objective manner.
• Identified process improvement opportunities using technical knowledge and experience.
• Partnered with Development and Business Operations in support of various testing activities to build and maintain quality systems for new and existing clients of Confidential .
• Analyzed requirements from both an operational and system perspective.
• Completed Ambiguity Reviews on requirements to identify and close any open or unclear requirements.
• Designed and developed test plans, test cases, and any data dependencies in support of the test plans, using SQL queries to identify appropriate test data.
• Recommended opportunities to automate testing and provided ideas for building an automated framework.
• Documented defects and managed defect status concisely and objectively in partnership with Development.

Confidential, Wilkes-Barre, Pennsylvania

Business Systems Analyst

Responsibilities:

• Translated and documented shipping products and services requirements, and Microstrategy Reports into detailed business, functional, technical and project requirements using Waterfall, Agile and Scrum processes.
• Acted as a primary liaison between Business Users, Project Managers, Architects, Developers, Testers, Installation Teams and Sox Compliance Teams.
• Evaluated information gathered from multiple sources, reconciled conflicts and decomposed high level information into detailed requirements using keen analytical skills.
• Developed specifications, use cases, flow diagrams and requirements traceability matrices using Caliber and Hewlett Packard Application Lifecycle Management (ALM) tools.
• Reviewed technical implementation documents to insure technical solutions met business requirements.
• Followed up on outstanding problems & open issues. Ensured all the project issues were being handled and resolved in a timely manner.
• Identified risk elements within projects, analyzed and prioritized risk, and assessed potential project impact.
• Prepared Dashboard reports, metrics and kept management informed of project status.
• Attend Agile scrum meetings and provide guidance around business and functional requirements.
• Assisted ALM administrator with updates to suit the various needs of the USPS user community and provided training to IT and Business areas.
• Quality Assurance/Software Tester
• Analyzed and evaluated complex data processing systems in order to translate detailed system requirements into testing requirements for the USPS.com reengineering project.
• Performed functional, regression, and end-to-end testing for the USPS.com application and for internal Microstrategy Reports.
• Created test data and used SQL to retrieve, edit and validate test data in database to ensure data integrity is maintained.
• Performed gap analysis on functional requirements and followed up until gaps were closed.
• Attend Agile scrum meetings and provide guidance around testing.
• Followed QA methodologies to deliver quality web based enhancements in a timely manner.
• Planned and executed project plans including work breakdowns, resource estimates, technical activity planning, negotiation of deliverables, project administration and status reporting.
• Used HP Quality Center and HP Application Lifecycle Management tools to document requirements, test scripts, test results and defect tracking for Functional, Regression, Usability, End-to-End and User Acceptance Testing (UAT).

Confidential, Moosic, Pennsylvania

Senior QA Lead/Analyst

Responsibilities:

• Managed and prioritized workload and assignments for team members both onsite and offsite.
• Planned and executed project plans including work breakdowns, resource estimates, technical activity planning, negotiation of deliverables, project administration, metrics and status reporting.
• Communicated risk, scope or schedule changes to stakeholders in timely manner.
• Enforced proper testing processes and provided guidance to test team.
• Provided technical leadership for testing team as well as leadership required in mentoring, developing, directing and checking assignments.
• Coordinated environment related tasks by organizing end-to-end cycles, overseeing code deployments and data refreshes, and troubleshooting issues.
• Tracked and managed issues related to the testing effort. Ensured all the project issues were being handled and resolved in a timely manner.
• Created comprehensive test strategies, and test plans utilizing QA methodologies to support developers and business users in delivering defect-free products based on system specifications.
• Completed Ambiguity Reviews on functional requirements.
• Successfully tested MetLife’s web based & mainframe applications in addition to a Content Management system which allowed business users to update web content alleviating costly development changes.
• Created test data and used SQL to retrieve, edit and validate test data in database.
• Used HP TestDirector and Quality Center tools to document requirements, test scripts, test results and defect tracking for Functional, Regression, Usability and End-to-End Testing.
• Served as Administrator for HP TestDirector. Customized projects & set up user entitlements for TestDirector projects.
• Reduced testing cost by capturing key strokes and automating testing for a billing and remittance project that needed to be tested quickly in two environments adding to the company’s Million Dollar Saving Goal.
• Developed detailed documentation for Legacy Systems that were previously undocumented & lacked business requirements.
• Data Transmission Specialist and
• Demonstrated a high level of professional expertise and communication skills while working with external clients and MetLife Business Partners.
• Assisted customers in determining a data transmission solution best suited for their environment.
• Demonstrated strong problem solving skills while troubleshooting customer problems in order to successfully transmit data with MetLife.
• Designed, developed, and installed customized coding procedures in order to meet specific client transmission needs.
• Lead Programmer
• Designed, coded, tested and installed software changes in accordance with software development methodologies and processes (SDLC) for a state of the art billing and remittance solution to MetLife’s Voluntary Benefits platform.
• The Corporate Billing & Remittance System finished second, ahead of several hundred other applications from around the world, in the United States Windows World Open competition sponsored by Bill Gates and Microsoft in 1998.
• Developed and maintained SQL queries in coding and testing to validate completeness, integrity and accuracy of data.
• Compared coding changes and enhancements against the production environment by running parallels using significant data and validating differences
• Provided on-call support & troubleshooting as needed to support the production systems.
• Programmer
• Designed and developed a new COBOL system with CICS data screens to handle electronic payroll deductions from external clients.
• Shifted focus from billing to remittance in order to quickly eliminate defects from high profile Property and Casualty customers.
• Results regained the trust and confidence of several of MetLife’s major customers.
• Compared coding changes and enhancements against the production environment by running specific cycles and validating the differences in the parallels.