SUMMARY

• A Testing and Quality Assurance Test Manager with over 16 years of experience while actively participating in all stages of the Software Development Life Cycle (SDLC) and Software Quality Development Life Cycle (SQLC) to help solve business problems while reducing risk and lowering cost.

TECHNICAL SKILLS

Development Tools Tested: Microsoft .NET, JAVA, HTML, Microsoft .NET, C++, JAVA, HTML, MO - SMS, MT-SMS, GPS, NI, & SI

Databases Tested: Oracle, SQL Server, Datamart, SQL Server 2000, SQL Server 7, Microsoft Data Access Components

Operating Systems Tested: Windows XP Pro, Internet Explorer 6.0, 7.0, 8.0, and Firefox 2.0

Quality Assurance & Testing Tools: Test Directory 7.6-9.2, Quality Center 8.2-10, ALM 11.52, Bugzilla, internal defect tool Footprints

Other: SharePoint, Microsoft Office Suite, Tableau, QSM/SLIM

PROFESSIONAL EXPERIENCE

Confidential

Test Analyst Manager II

Responsibilities:

• Leading multiple teams and projects in planning, preparing and executing effective test efforts and test result walk through; resources ranged from as low as 10 and as high as 40
• Manage creation, delivery and maintenance of testing documentation (e.g. test strategies, plans, schedule, cost estimates)
• Responsible for maintaining and developing Vendor Management with reviewing and approving statements of work and monthly invoicing with several approved consultant firms while fostering competition
• Received program and project testing request and the management of the requests while reviewing the needs for the project with an Intake from and collected metrics of the requests like when resource was needed and they types of resources needed
• Worked with Release Management to build a release calendar and metrics system designed for their needs
• Developed a team atmosphere with weekly meeting regarding resourcing and created a resource forecast tool while we started to track verses actuals on a month basis.
• Create testing strategies and plans using risk analysis methodologies and tools and that align with the development approach/methodology selected for the project
• Ensure Test process, methodologies and tools are applied appropriately and that test phase entry/exit criteria are agreed to by stakeholders and applied by the test team
• Understand and communicate testing impact of scope changes to the project management team both from a timeline/cost and a risk perspective
• Review and provide input to project documentation as required and monitor and continue to assess and mitigate testing risks and monitor and track testing progress
• Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled
• Manage the defect process ensuring defects are documented, tracked and reported to facilitate timely fixes
• Report the status of test planning, defects and execution activities, including regular status updated to the project team using quality metrics and dashboard
• Contribute to project readiness assessments and participate and contribute to lessons learned
• Primary liaison for testing resources and business participants on business acceptance test support
• Manage approval of Test Strategy, Test Plan and Entry/Exit criteria with appropriate project partners
• Communicate and negotiate testing timelines, budget, staffing, scope and critical milestones with project managers
• Ensure timely notification of issues/problems and make recommendations for issue/problem resolution to project team and resolve and/or escalate testing issues where required
• Manage relationships with project team members, third party vendors/ service partners, release teams and client areas as appropriate
• Provide insight, information and recommendations on industry trends and significant issues
• Promote and develop awareness of testing methodologies and standards
• Develop and manage a team of professional testing resources by participating in and/or executing recruiting, training, coaching and conducting performance assessments of team members and clearly define objectives and accountabilities and communicate to test team members
• Foster an environment that encourages productivity, innovation, teamwork and a high level of professionalism
• Ensure team continuously enhances knowledge of tools, processes and procedures necessary for testing activities/meeting
• Developed internal overall metrics program with testing dashboard for defects and test execution

Confidential

Quality Assurance Analyst III

Responsibilities:

• Leading the development of the test strategy, test plans, test suite/sets, test scripts and requirements traceability matrices of internal and external system applications, interface/feeds and end to end testing
• Leading other testing resources for other project in testing initiatives during the testing lifecycle
• Leads review and audit of software products and activities to verify quality as well as compliance with applicable procedures and standards; provides relevant managers with result
• Works with software project managers during early stages to establish plans, standards, and procedures that will add value to software project and satisfy the constraints of the project
• Responsible for development and support of processes and practices necessary to produce quality products/services and manage risk
• Lead review and audit of software products and activities to verify quality as well as compliance with applicable procedures and standards; provided relevant managers with results
• Worked with software project managers during early stages to establish plans, standards, and procedures that added value to software project and satisfy the constraints of the project
• Ensured procedures and standards fit project’s needs and verifies usability for performing reviews and audits throughout the software life cycle
• Provided consultation at the highest technical level to project teams and client areas assisting with the successful development and implementation of effective computer systems applications across multiple computing environments
• Consulted with client and IT management and staff throughout the project life cycle, to assist and support the design, development and implementation of effective systems and processes
• Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum company standards and end - user requirements by the verification of the application requirements that are testable and traceable.
• Ensures adequate product testing prior to implementation and that the testing is completed within committed time and budget and is coordinated with other applications
• Analyzes, designs new or modified Quality Assurance (QA) procedures and standards and assists in the development and implementation of QA metrics for assessing the quality of delivered application software
• Report the status of test planning, defects and execution activities, including regular status updated to the project team using quality metrics

Confidential

Senior Test Specialist III

Responsibilities:

• Test Lead of four development initiatives ranging from two to three internal resources.
• Leading the development of the test strategy, test plans, test suite/sets, test scripts and requirements traceability matrices
• Lead an initiative in their data center move for one third of their QA environment and all of their production environments.
• Provided consultation at the highest level to project teams and client areas assisting with the successful development and implementation of effective computer systems applications across multiple computing environments
• Consults with client and IS project management throughout the project life cycle, to assist in the implementation of effective systems and processes
• Consults with project team in resolving questions during the testing process (Functional and Acceptance Testing)
• Works with client and IS project management and staff to establish and maintain a consistent test methodology through out the project life cycle
• Actively participates and provides guidance to project test teams in the creation of test planning, and test scripts development while leading the defect management to ensure quality of the defect life cycle and the project level requirements
• Directs multiple teams to ensure that software meets or exceeds specified standards and end-user requirements
• Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum company standards and end-user requirements by the verification of the application requirements that are testable and traceable.
• Participation as a Senior Test Lead meetings to help improve the current Quality Assurance and Testing Life Cycles

Confidential

Senior System Integration & Test Engineer

Responsibilities:

• Test Lead of two outsourced segments of the UI initiative with a range of 1-3 internal testers and at times including 1-3 outsourced testers
• Leading the development of the test strategy, test plans, test suite/sets, test scripts and requirements traceability matrices of external system applications
• Consulted with IT management and staff throughout the project life cycle, to assist and support the design, development and implementation of effective systems and processes
• Participates in the review of new QA software and consults with IT staff and in resolving questions during the testing process
• Works with IT management and staff to establish and maintain a consistent test and quality assurance methodology, and assist with the development of a software development life cycle
• Ensures adequate product testing prior to implementation and that the testing is completed within committed time
• Provides support to the operations team in request for web portal issues/concerns as well as device management
• Analyzes, designs new or modified Quality Assurance (QA) procedures and standards and assists in the development and implementation of QA metrics for assessing the quality of delivered application software

Confidential

Test Engineering Team Lead

Responsibilities:

• Team Test Lead of 15-20 applications with 6 internal resources and 4 offshore/near-shore resources
• Developed and refined Confidential Group Insurance current processes, standards and governance while some of these initiatives have been incorporated within the Confidential ’s Enterprise
• Member of Confidential ’s Enterprise wide Quality Improvement Testing Practices and Processes Committee to align the Enterprise to be more quality driven and so the community acts as one channel
• Provide Tier I-III Estimates for upcoming initiatives (from strategic initiatives, enhancements, and baseline activities)
• Provide Resource Allocations projections for upcoming year based on all upcoming initiatives for entire Quality Engineering team
• Established the yearly Annual Performance Objectives for all full-time employees while setting future career objectives
• Administer a process for escalation of risk and issues based from measurable based information from weekly Status Reporting and Metrics Reporting of all in flight work initiatives
• Provide guidance in software tools procurement reviews and recommendations
• Hands on reconstruction of internal SDLC and their work projects as part of SDLC methodology improvement
• Involvement on the Leadership team to develop overall strategic initiatives to develop better processes, policies, standards, and governance across all work streams from the business to the Information Technology departments
• Involvement within other initiatives within the Confidential Group Insurance towers
• Assisted the Vendor Management team to help develop, in corporate and manage a new resource planning tool
• Assisted the Production Support team development of processes, standards and governance
• Assisted with the process flow, policies and communication plan for technical bulletins
• Assisted with the process flow, and created processes for disaster recovery planning
• Assisted with the SharePoint site for the entire Group Insurance teams and setting policies, procedures and governance
• Participation as a Subject Matter Expert in a Six Sigma project to enhance the current Quality Assurance and Testing Life Cycle