SUMMARY

• Business System Analyst / Lead Quality Analyst wif 10+ yrs (7+ yrs BSA, 7+ QA Lead, 4.5+ QA Analyst, 10+ yrs USA) of diverse IT experience - Mortgage (Origination, Servicing), Banking (Primary, Secondary), Healthcare Insurance.
• Excellent knowledge of Software and Product Development Life Cycles (SDLC and PDLC), Release cycles and patches, Test Life Cycle (TLC) and Project Management (PMI) methodologies - Agile, CMM, RUP and Waterfall, combined wif introductory level Process Improvement through Lean Sigma and Six Sigma.
• Well versed in conducting JAD, JAR and RAD sessions and performing Gap, User Acceptance, SWOT, Cost Benefit and ROI analysis, to ensure early convergence toward Customer acceptable, Developer feasible and optimally validatable designs, maintaining high quality and compliance to industry/client standards.
• Excellent skills in Business, Data, Requirement and Object Oriented Analysis, Business Modeling and Use Case development using UML methodology, Context, Activity, class and sequence diagrams.
• Proficient in business process engineering, requirements elicitation, analysis, design, documentation and maintenance of Functional / Business / Integration Requirements, Test Plans, Scenarios, Cases and Scripts.
• Project modules managed include GUI, Database, Functionality, Reliability, Load/Stress, Usability, Compatibility, Integration, Installation, Security, Version and User Acceptance of Client/Server, Stand-alone and Web (Internet / Intranet) based business applications, on Windows and Unix platforms.
• Hands on experience in leading, co-ordinating and implementing QA for Functional, System and Component Integration, Unit, Regression, White/Gray/Black Box, Iteration and Parallel Testing, wif Defect Tracking / Reporting.
• Skilled in managing Manual and Automated QA concepts using HP (/Mercury), Confidential (/Rational), open-source Tools.
• Proficient in testing Java, C, C++, Perl, HTML, VB, .Net (VB/ASP), UNIX, SQL and Oracle applications.
• Excellent Adaptability, Written / Verbal communication and Interpersonal skills.

TECHNICAL SKILLS

QA / Requirement Management Tools: HP / Mercury - QuickTest Professional, WinRunner, LoadRunner, Quality Center, TestDirector Caliber RM, Selenium, JUnit, Bugzilla - (Installation, Use and Administration - Tools, add-ins). Confidential / Rational - Quality Manager, RequisitePro, ClearQuest, ClearCase

Utility tools: MS Office (incl. Word, Excel, PowerPoint, Visio, Project, Communicator) and Visual Studio, Lotus Notes, Sametime, WebEx, GoTo Meeting, GoTo Webminar, Citrix

Scripting: Java Script, Unix Shell Scripting and VB Script.

Prog. Languages: C, C++, XML, HTML, DHTML, TSL, Visual Basic, VC++, J2EE, SAS.

Databases / Tools: Oracle, MS-Access, Mainframe, SQL Developer, SQL Server Management Studio, TOAD

Internet Protocols: TCP/IP, FTP, SMTP and POP3.

Browsers: IE, Firefox, Netscape, Opera

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7, Unix and Solaris.

Hardware: NCR Image Reader, Ingenico QST, Fleet QST, Confidential / HP / Dell PCs

PROFESSIONAL EXPERIENCE

Confidential, Beaverton OR

Business System Analyst / UAT Lead

Responsibilities:

• Managed JAR sessions and used PDD to scope, budget and document - project resources (jr.BSAs/QA/UAT), timelines.
• Authored BRD, SRS, FDS, UAT Plan documents and maintained Project deliverables on SharePoint.
• Standardized teh stop-accept file for ACH recurring payment transactions wif multiple payment processing vendors.
• Evaluated / analyzed process bottlenecks for Escrow Analysis and steered design toward an efficient solution wif low development overhead, leading to 50% increased efficiency in phase 1, 75% in phase 2.
• Identified, mapped and documented - ETL logic, data / process sources and architecture, to merge Prior Servicer, Corporate Advance, Insurance, Escrow Payments and Disbursements from PULSE (legacy) servers and MSP (GDS) DB.
• Designed integration of Loan boarding through Pulse and MSP systems wif Claim creation and Charge import processes.
• Streamlined overnight and ad-hoc batches in teh QA / UAT environments to assist Claims and Escrow validation.
• Overlaid Lean Sigma principals and maintained compliance to Greenfield (Servicing compliance) and ASCA.
• Maintained Requirements Traceability and assisted UAT Planning. Aligned projects’ test efforts in accordance wif code / environment availability, coordinated QA resources for SIT and tracked / reported progress in RQM.
• Assisted Business testers in data setup and in creation / upload of Test Cases and defects for UAT, into RQM.
• Organized weekly and daily project / defect status meetings and provided four-blocker and excel reports.

Environment: Rational Quality Manager, Waterfall, Agile, SOA, UML, MS Office (Word, Excel, Outlook, PowerPoint, Project, Visio), BlueWorks, Lotus Notes, Lotus Live, Sametime, SQL Server Management Studio, Windows 7, Mainframe, DB2, CICS, UNIX, Webservices, XML, XML Spy, XSD, ETL, Batch, HTML, JAVA, SoapUI, SharePoint, SSRS, WebEx, Lean Sigma

Confidential, Buffalo, NY

Test Manager

Responsibilities:

• Scoped and documented QA Resources, Budget and timelines by participating in JAD, Requirement and Clear Choice meetings - Waterfall, while ensuring projects’ compliance to Greenfield (enterprise-wide Banking compliance project).
• Managed, coordinated and assisted QA Leads and multidisciplinary QA resources (onshore/multiple offshore model) for SIT, UAT, Performance testing in multiple environments and tracked / reviewed / rated teh progress of their projects.
• Successfully managed QualiFile and Orion projects into implementation; RF and KYC planning were in progress.
• Scheduled and assigned projects’ test efforts in accordance wif personnel / code / environment availability.
• Organized streamlined process to run / validate ACH payment and scheduled / iterative AML batches for RF project.
• Ensured QA schedule integration wif monthly Releases and work transition on reorganization of Business priorities.
• Created Test Plan, Requirements Traceability matrix and supervised creation of Test Cases in Application Lifecycle Management tool, to incorporate Requirements and Use cases into Test cases.
• Managed weekly status meetings and daily project / defect status meetings; shared ideas for improved QA management.
• Imported Requirements, Test Cases and Defects from Excel into ALM. Extracted and distributed reports for Test Execution, Defects (from ALM) and provided Excel versions of weekly and monthly Project QA updates.
• Maintained primary Project documentation and data on SharePoint and shared directories.

Environment: HP ALM, QTP v11, Waterfall, Agile, RAD, SOA, MS Office Suite, Lotus Notes, Sametime, Mainframe, DB2, CICS, UNIX, Webservices, XML, XSD, ETL, Batch, MQ, HTML, JAVA, IE, Firefox, TeamRoom, Cognos.

Confidential, Rochester, NY

Quality Analyst Lead

Responsibilities:

• Coordinated wif Business, Development and QA teams, to plan project QA Resources and timeline.
• Led multidisciplinary QA teams, simultaneously on multiple projects, linking ~ 50 applications.
• Managed resource allocation, Security and data requests for test resources, including identification of Business testers and scheduling test efforts in accordance wif personnel and code availability, verifying against Code contention reports.
• Created Test Plan, Design and Schedule (Calendar) documentation to incorporate teh Requirements and Use cases into QA test cases; Rational Quality Manager (RQM) used for Test Plan maintenance.
• Researched Coordination of Benefits for iFacets and suggested optimal testing methods for project specific QA effort, based on application data pathways, as described in teh UML diagrams.
• Validated test Claims using ANSI 834, 835, 837 and transaction follow through ETL’s program runs.
• Validated Data gathers and Batch initiated (COBOL) programs, against data viewable in iFacets, queried from HPIAA 4010 /5010 repositories and reports generated from Control-D application.
• Managed and coordinated SIT (Integration / QA), UAT and Load / Performance testing (synchronized wif SureScripts) - indigenous scripts, for multiple member, transaction and Test environment (server) combinations.
• Tested Distributed services, Mainframe system and MQ updates (WAS upgrade), for optimal data flows and functionality.
• Imported Requirements from Rational RequisitePro into RQM for Requirements Traceability. Extracted and distributed reports for Test Execution (RQM), Defects (ClearQuest) and provided Excel versions of weekly and Monthly QA updates.

Environment: ICD-9, ICD-10, EDI transactions - ANSI 834, 835, 837, HIPAA 4010 / 5010, Rational - Quality Manager, RequisitePro, ClearQuest, ClearCase, RUP, SOA, UML, MS Office (Word, Excel, PowerPoint), Lotus Notes, Sametime, Mainframe, DB2, CICS, UNIX, VB,, Webservices, XML, XSD, MQ, Java, SoapUI, XML Viewer, IE, Firefox, TeamRoom.

Confidential, Fort Washington, PA

Business System Analyst

Responsibilities:

• SME (IT) for Eclipse and Empower Integration, Corona application, for Commissions, HMDA reporting, Assignment queues and Vendor Services Credit, Title, Flood and Valuation (Appraisal orders, ORCC, CDD / UCDP) .
• Managed Projects to upgrade systems for compatibility Windows Vista/IE8 and integrating Customer Service wif ORCC; Strategized scoping, budgeting and resources for teh project roadmap.
• Created BRD and Test Specification documentation, gathering input from Business and Project Sponsors, SME’s, Users and Development (Vendor and Internal) teams, through meetings wif Banking, Consumer and Capital Market LOB’s.
• Designed, implemented and maintained queue management framework - Processor, Underwriter and Closer assignment.
• Implemented a Corona - ORCC integration project, to calculate, charge and process Service related fees through a vendor-hosted Customer Account Management system, as an enhancement to existing Corona functionality.
• Implemented scalable packages for electronic delivery of Appraisals and Closing (Adverse) documentation.
• Assisted design of Commissions calculation logic (CWeb - 2010 and 2011), for Sales, Processing, UW and Closing.
• Performed Manual CIT and SIT - Created and executed Test cases / scripts for functionality and performance of Business blocks (Loan Officers, Processor, Pricing desk, Underwriter, Closer and Compliance).
• Validated and maintained mapping and maintenance of Loan data across Eclipse application, database, Vendor XML’s and flat files for linked applications / systems (ADC, CLI), Servicing (CMS), HMDA, ASF.
• Assisted data creation, system and end-to-end test case execution for UAT, Production and Performance validation.
• Provided configurations for Virtual Retail branches and Business Objects reports for MI rates, fees and other Loan data.
• Validated Rate and Fees data (ETL processes run by Data Management teams), using SQL queries.
• Tested integration of teh Eclipse LOS application wif Fannie Mae Desktop Underwriter (DU), CDD and UCDP.
• Coordinated and tested Corona for Appraisal, Title and Flood Certification services and Processor assignment.
• Co-ordinated implementation of an optimized Automation Testing Framework (using QuickTest Professional) for Regression testing of Eclipse; assisted in script development (Smoke and Regression) and Data generation.
• Requirements Traceability, Test script execution and Defects tracking done using Quality Center.
• Conducted daily defect status meetings and weekly In-process Reviews and Team status meetings.
• Risk Management - Gap and Risk analysis of Application and Vendor / Third Party tools performed and reported.
• Assisted Production Support Lvl 2 - issue resolution, designing solutions for Lvl 1 and zero-day defect identification.
• Reviewed Documents for peers’ projects and shared ideas for improved project handling effort.
• Maintained primary project data on TRAC and SharePoint; project and test statistics maintained wif Quality Center.

Environment: Quality Center (10.0, 9.5), QuickTest Pro (10.0), RUP, Agile, SOA, UML, CaliberRM, TRAC, MS Office incl. Project, Vista/XP/2000/NT, VB, Webservices, HTML, XSD, XML, MISMO, Coldfusion, JAVA, J2EE, .Net, SQL, SoapUI, IE, Business Objects, ETL, TOAD, SQL Developer, Oracle 11i, MQ, ESB, TeamRoom, TRAC, SharePoint, Subversion (SVN).

Confidential, Charlotte, NC

System Consultant (QA Lead and BSA Roles)

Responsibilities:

• Created Requirement documentation - BRD, FDD (HLD/LLD), for STR, KTC-WCC Database Conversion Touchpoint and Debit Card Innovation projects, through JAD Sessions involving Banking, Sales, Card Services LOB’s (RUP used).
• Created Test Plan (Integration Testing - all projects), Design, Schedule (Entry-Batch-Verify EBV calendar) and maintained resources wifin set budgets for projects, as teh Test Lead. (QA Team Size - Onshore 3-5, Offshore - 5-7).
• Wrote and executed CIT and SIT Stories, Test Scenarios, Cases and Scripts, run via Quality Center; uploaded Manual test cases wif Excel add-in; maintained and executed test cases through Iterative (6 - 8) process.
• Designed Automation Framework (using QTP) and scheduled batch execution of teh scripts. Updated Tests based on project scope changes; debugged, enhanced and maintained scripts following application upgrades.
• Used Keyword and parameterized (Data driven) tests wif optimal checkpoints for verification of Automated scripts.
• Deployed and certified Mainframe Servers and Workstations for iterative code and setup test banking centers.
• Performed Data request and verification (Oracle / SQL / DB2) and performed end-to-end and MQ testing.
• Validated KTC-WCC conversion by comparing ETL processes run for data received from each application.
• Tracked requirements, execution and defects and extracted / reported testing Specifics and Metrics.
• Risk Management for Touchpoint and Teller Initiatives - identified, documented and reported risks to Business Team.
• Provided Test requirement sign-off, Knowledge Transfer and Training to Offshore Testers and Onshore Manager.
• Co-ordinated and provided support for UAT and Pilot; helped record future enhancement requirements; Production / Post Production, Patch / Fix and Performance testing support provided.

Environment: QuickTest Pro (9.2), Quality Center (9.2), Mainframe, DB2, CICS, Windows 2000/NT, UNIX (awk and sed), XML, Coldfusion, JAVA, J2EE, PERL, .Net, HTML, IE, Oracle, SQL, SOA, VB, Webservices, ETL, CRM, RUP