SUMMARY

• Over twelve years of experience in Software Quality Assurance, Manual testing & Automated testing on GUI, Client/Server, Web and Mobile applications in Retail Sales, Medical, Publishing, Financial, Product Manufacturing and Supply chain domains.
• Experience in testing on retail/e - Commerce Web applications with multi tier (Web Tier, Middle Tier & Data Tier) testing methods.
• Experience in App testing on mobile devices (iOS and Android).
• Excellent knowledge in sales process of B2B, B2C, and C2C.
• Expertise in HP/Mercury Quality Center (Test Plan, Test Lab, Defects, Requirements modules), QTP, Rational Clear Quest, Serena PVCS version manager and YouTrack agile process testing tool.
• Experience in Software Development Life Cycle (SDLC) and STLC (Software Testing life Cycle).
• Experienced in Water fall and Agile methodology testing with extensive knowledge of Agile/Scrum lifecycle with participation of Sprint Planning/Review/Retrospective sessions.
• Experience in Software test deliverables: to develop Test plans, Test strategies, Test Scripts/Test Cases, Test summary Reports and Requirements Traceability Matrix (RTM).
• Experience in Mobile App testing, System testing, Functional Integration testing, Regression testing, Database testing, Load testing, Sanity testing, Browser Compatibility testing and UAT.
• Experience in testing on Siebel CRM (Customer Relationship Management) and SAP SD, MM modules.
• Experience in Backend testing, SQL, TOAD and good knowledge in RDBMS, Oracle.
• Experience in analyzing the Business Requirements (BRS), System requirements (SRS), and Functional Requirements (FRS) to develop complete testing documentation.
• Good experience in testing application developed using .NET Frame work, C, C++, and ASP.NET.
• Excellent at Problem Solving, Root Cause Analysis & problem Solutions based on Impact and Risk.
• Strong in written, verbal communications skills and abilities to communicate in all levels of Organization.
• Flexible and fast learner; quickly becomes proficient with new technologies as required.
• Experience in handling multiple projects and ability to prioritize own work to meet tight deadlines.
• Capable of working independently and within a team, and very good team player.
• Flexible at working hours to support project Pre release/post release/Go-Live activities.

TECHNICAL SKILLS

Testing Tools: HP Quality Center, YouTrack, Clear Quest, Clear Case, Requisite Pro, Rational test manager, QTP Winrunner, Load Runner.

Operating Systems: Windows NT/2000/XP, iOS, Android, UNIX, AIX, Mainframe, Sun Solaris.

Languages: C, C++, Java, XML, HTML SQL, and PL/SQL

RDBMS: Oracle, SQL Server, Sybase, IBM DB2 UDB, and MS Access

Reporting Tools: Crystal Reports and Micro Strategy Reports, Business Objects

Business Tools: MS Word, MS Excel, Power Point, MS Visio, MS Project and MS SharePoint

DB Query Tools: MS Query, DB2 Command Center, SQL Advantage, and TOAD

Network Protocols: TCP/IP, FTP and HTTP

Other Software: IBM Management Center, FileNet, EDMS and TeamSite

CRM: Siebel e-Finance, Contact Center

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

QA Tester/eCommerce

Responsibilities:

• Participated in Business Requirements and Functional Requirements review meetings.
• Worked closely with Business analysts and development teams to analyze, define and documented testing requirements for functionality and business processes.
• Developed Test plans, Test Conditions, Test data, Test scripts for testing.
• Testing client’s eCommerce application with three tier testing types as follows Web Tier (Website content testing, Browser compatibility) Middle Tier (Business logic) and Data Tier (Data integrity).
• Performed functional testing for client App on mobile devices (iOS an Android) to verify the page alignments, page navigation, tab selection, colors and fonts sizes, and Order processing system.
• Testing the TSO e-Commerce web application on User registration, Catalog pricing, Global navigation Categories, Product pages, Search, Filters, Payment Types, Purchase Orders, Gift Cards, Marketing and Promotions, coupons, Shopping cart, Checkout, Discounts, Shipping Methods, Taxes & Inventory.
• Used Quality Center tool as a central repository to maintain the test cases in test plan module, executed in test lab and logged the Defects with snap shot defect evidence and assigned to developers. To resolve the Bug issues and executed regression tests to verify bug fixes for each build and release.
• Participated in Agile Scrum meetings on daily basis and update the team with assigned testing tasks as follows To Do, In Progress, and Completed.
• Performed Functional testing, System, Integration, Database, Mobile, Regression and Build testing.
• Performed End to End testing on Store and Merchandising application interfacing with POS.
• Conducted UI (User Interface) and Cross Browser testing on IE, Fire Fox, Google Chrome and Safari to verify the client web application layout, various graphical user interfaces, images, font’s sizes, colors, page layouts, enter/logout buttons, labels and tab alignment and others.
• Performed compatibility testing with various mobile handsets to ensure that functionality works fine.
• Performed Database testing by executed SQL statements in TOAD tool to retrieve data from tables.
• Supported the team on project Pre and post production/Go-Live activities.
• Participated in daily status meeting and updated the team on defect statuses (open/retest/closed).
• Prepared Test Summary Reports (TSR) for System test and UAT (User Acceptance Testing).
• Prepared Requirements Tractability Matrix (RTM) for each release to match the test cases with BRS.
• Provided Team lead/QA Manager on daily test status report with Graphs and Charts.

Environment: HP Quality Center, QTP, TOAD, SQL, Oracle, .Net, C++, Java, J2EE, MQ Series, Java Script,Windows NT, VB 6.0,VC++, SOAP, HTML, XML, CSS,, Web Logic 8.1, Windows 2000,XP,Vista,MS Visio, Visual Basic 6.0, Web sphere and MS Office, MS SharePoint, Team Site.

Confidential, Washington D.C

QA Analyst

Responsibilities:

• Reviewed Business Requirement documents and the Functional Specifications.
• Worked with business analysts, system analysts and development team for gathering Business requirements and Functional requirements.
• Participated in Agile/Scrum and Sprint meetings to discuss the project status with the team.
• Developed detailed Test plan, Test Strategy, Test procedures, based on corresponding business requirements, user requirements documents and design specifications.
• Created detailed Test cases, Test scripts, and test sets and uploaded in to Quality Center.
• Performed System testing, Functional, Integration, Regression and User Accepting Testing.
• Performed Back End Testing and executed SQL statements by using TOAD.
• Worked on Benefit Estimation Application and Generated Pension Benefit Statements by using Archive Utility and Archive Access tools.
• Reported the tracked Defects using Rational Clear Quest and to communicating between Developers to resolve the technical issues and also maintained the defect logged reports.
• Used Rational Functional tester tool for regression testing.
• Involved in JAD (Joint Application Development) sessions as Test Analyst.
• Performed automated testing for comparing the data from Legacy Lotus to target MS Excel.
• Performed Database testing by using automated Data Conversion Tool (DCT) to verify the data.
• Prepare daily status report on test execution results to QA Manager.
• Maintained Test Progress Reports for the plans by using Confidential ’s Automated Tracking tool.
• Worked on EDMS (Electronic Data Management System) this system used for Work Flow process, data archiving, document storage & Security, indexing and easily retrievable.
• Actively Interacted with Business Users all the time till the User Acceptance Testing (UAT) completion.
• Generated .TXT flat file reports through Archive Access for participants for a selected pension plans.
• Trained new team members for understanding ACT applications and its various processes in testing.
• Performed load test for Spectrum Web applications after the authorized users logged into OEM (Oracle Enterprise Manager) at the time of CDE-T, CDE-I and ITC testing.
• Responsible for updating the Confidential Tracking System and Tracking Database for the pension plans
• Prepared Test results report (TRR) and Requirements Tractability Matrix (RTM) documents.
• Responsible for uploading the all test related documents in SharePoint and also in PVCS tracker.

Environment: Rational Functional tester, Quality Center, Clear Quest, Power Builder 9.0, SQL, TOAD, Oracle, Java/J2EE, Struts, JSP, Ajax, Java, MQ Series, Java Script, Windows NT, VB 6.0,VC++, HTML, XML, CSS,, MS Access, MS Office 2003/ 2007, MS Visio, MS PowerPoint, MS Project, MS SharePoint, Lotus, Visual C++, EDMS, FileNet, and Polytron Version Control System (PVCS).

Confidential, Washington D.C

QA Tester

Responsibilities:

• Reviewed Business Requirement documents and the Technical Specifications.
• Analyzed System requirements and developed Test plan and Test Strategy for System testing.
• Created, updated and maintained conceptual and detailed test cases, test scripts, test steps and test sets based on, Business and System requirements and uploaded to Quality Center.
• Tested the Adjust Data functionality, which involved Front-end GUI and Back-end validation.
• Worked with project teams for SOX Compliance Review and General Controls SOX testing.
• Performed Functional, System Testing, Integration, Database Testing, and UAT.
• Used Clear Quest for defect tracking and reporting, also followed up with development team to verify the bug fixes, and update bug status
• Participated in Agile Scrum meetings on daily basis.
• Tested the Data load process by running the UNIX scripts and Autosys job.
• Tested the UNIX scripts, which are responsible for the data loads of all MPS tables to history tables.
• Tested the Import Data functionality, which involved importing the data from CSV files and validating the correctness of the data in the back-end.
• Performed Positive and negative testing for the Input and Output Attestation functionalities.
• Wrote SQL Queries to retrieve the data from various Tables and to test the backend functionality.
• Responsible for testing the Autosys functionality which loads the destination tables from source tables
• Used Rational functional tester and QTP for Regression testing to ensure that new functionality did not affect existing functionality.
• Updating the SharePoint folder with up to date test related documents.
• Prepared daily test status report to send QA Manager/Lead on testing progress.
• Participated Change Request meetings to document changes and implemented procedures.
• Prepared Test summary report and Requirements Traceability Matrix (RTM) to match with test cases based on requirements.

Environment: Rational Functional tester, Clear Quest, Rational Requisite Pro, Quality Center, QTP, Java, J2EE TOAD, UNIX, SQL, Oracle, RUP, and MS Office. MS SharePoint, Net, C++,C#, IIS, SOAP, VB Script, Web Logic 8.1, Web Services, DB2, Windows 2000, Autosys, MS Visio, Visual Basic 6.0, XML.

Confidential, NYC, NY

QA Tester

Responsibilities:

• Involved in analyzing Requirement specifications, and Technical Documentation.
• Participated in Implementation the Design Specifications using Siebel applications.
• Involved in project planning, coordination and implementation of QA methodology based on the Business requirement and Design documents.
• Developed Test plans, Test strategy, Functional Test Scenarios and verified with Business Analyst to make sure all the requirements are covered.
• Performed Functional, System, Integration and Regression testing.
• Assisted Business team with planning, coordinate and execution User Acceptance Testing.
• Extensively used Rational Clear Quest for Bug tracking and reported bugs to the assigned Developer.
• Tested the Multi value Links, Multi value field, Multi value Group in Siebel application.
• Tested the GUI & UAT of Siebel Business Objects, Business Components, Screens, Views, and Applets to improve the functionality as per the business requirements.
• Performed Back End Testing and executed SQL queries.
• Created SQL scripts for selecting, updating and verifying the data from the test database.
• Regression Testing is performed and the additional scripts are generated for each version.
• Attended Technical Design meetings to understand in depth of the application.
• Logged into the application with deferent privileges and role as a part of Security Testing
• Participated in the review and approval of release contents and schedule
• Documented all the performance results and regression tests results were compared at every new build.
• Responsible for updated the SharePoint folder with latest test related documents.

Environment: Siebel 8.0, Oracle, Rational clear Quest, Windows NT, SQL, TOAD, JCL, TSO, File Aid, QTP, XML, Java, J2EE, MS Visio, MS SharePoint, Remedy, MS Word, Excel Micro strategy, AS400, JCL, DB2,, Crystal Reports XI, Document Management.

Confidential, Bloomfield, CT

QA Tester

Responsibilities:

• Worked on EDI applications to process Health Care transactions as per the HIPAA implementation
• Worked with System owners, Business Users and database groups to collect functional Requirements.
• Developed Test plans, with testing scope, strategy, Hi-level test requirements, for Siebel Accounts, Opportunities, Quotes, Rate request, Plan design and Underwriter Financial Screens, and Orders.
• Wrote Test cases designed to execute in the System Test to verify actual results with expected results.
• Tested the integration between Pharmacy Claims application and other applications.
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.
• Performed functional Testing of the Viewpoint checking the functionality of the Siebel application
• Processed claims for the Batch adjudication system and validated the full payment cycle process.
• Wrote Test cases and Test scripts for the functionality testing.
• Wrote SQL Queries to retrieve the data from various Tables and to test the backend functionality.
• Performed Functional Testing, System Testing, Integration and User Acceptance Testing.
• Managed the Complete schedule of UAT with business users.
• Reported the Defects using Quality Center and assigned to Developers and to resolve the issues.
• Worked with offshore teams for ongoing testing process.
• Extensive use of QTP for regression testing.
• Prepared Daily status report to send QA Manager/Lead on testing progress.
• Involved in business requirements, user requests and bugs Scrubs meetings.
• Closely worked with developers and System Engineers to nail down the bug problems.

Environment: Quality Center, QTP, RUP, Rational Test Manager, SQL, Oracle 9i, Teradata, DB2, Crystal reports, Toad, MS Office,, J2EE (XML, EJB, Servlets, JDBC, JSP), Java, Web Sphere 4.0

Confidential, Atlanta, GA

QA Tester

Responsibilities:

• Worked closely with senior test managers, project managers development leads and business analysts to test coverage of complex front and middle office applications.
• Wrote test cases for E-Commerce application and tested the Functionality, Compatibility, Usability and Security scenarios.
• Testing and Validating Market Data portion received for a third party source such as CBS Market Watch and others on trading applications.
• Created test scenarios for the Outgoing Payment module.
• Worked on KYC (Know Your Customer) and AML (Anti Money Laundering) policies and procedures to preventidentity theft, financial fraud,money laundering and create alerts.
• Create, update, compare, and delete different kinds of Extended Traded Fund.
• Validated order routing systems for Stock, mutual fund and Options.
• Tested the workflow process to handle automatic top-up, balance update and payment processing.
• Updated all the test cases in the Test Director test plan module and executed test cases in Test Lab.
• Analyzed systems design specifications and developed Test Plan, Test Cases to perform overall testing.
• Worked on Balance transfer web based application, part of the Credit Card division, wherein a customer can do a Balance transfer from other financial institutions to their capital one account.
• Manually testing functionality of trading, mutual fund, option and bond web based application
• Extensively queried the Operational monitoring database to validate the various functionalities.
• Performed Functional, System Integration, Regression Testing and User Acceptance testing (UAT).
• Interacted with end users for Scheduling and conducting the User Acceptance Testing (UAT).
• Created test data sets, wrote SQL scripts to test backend validation
• Managed and coordinate testing activities for quality and structure based on review.
• Involved in the process of Migration to AFS all customer accounts / loan allocations, Account payables /Accounts Receivables in G/L data had to be validated and tested out for accuracy on migration.
• Reviewed the Integration Test case Results of all the cycles for MGS (Real time and Batch) and Retrieved the Data using SQL for validations of offers from database.
• Reported software defects in Test Director and interacted with the developers to resolve the issues.
• Participating in Defect meetings to triage new defects and to follow up on new fixes, patches and builds.

Environment: Test Director, Business Objects, HP Service Test, SQL, TOAD 9.5, Java/J2EE, Struts, JSP, PeopleSoft, Ajax, Java, Java Script, HTML, CSS, Oracle 11g/10g, MS Access, MS Office 2003/ 2007, Lotus, Visual C++, Polytron Version Control.

Confidential, Miami, FL

QA Tester

Responsibilities:

• Analyzed systems design specifications and developed Test Plan, Test Cases to perform overall testing.
• Wrote Test scripts for Siebel Opportunity, Contacts, Accounts, Activities, Orders and Quotes.
• Extensively Tested Siebel Marketing and Siebel Sales application
• Prepared the Test data for Siebel applications
• Tested Siebel Applications and modified test scripts as per requirement.
• Tested Siebel UI Views, MVG’s (Multi Value Groups) and Applets.
• Performed both manual and automated tests to conduct functional and regression tests.
• Used Test Director to track and report defects.
• Generated SQL queries to validate various reports, loads and extract processes.
• Responsible for documenting the process for future references.
• Developed Test Plan, Test Cases and checked the screens for Quality Assurance.
• Worked with offshore teams for ongoing testing process.
• Performed System testing and Functioned testing of the application to meet the requirements.
• Attended Daily status meetings and QA Walk through meetings with Team Members.

Environment: Siebel, Test Director, SQL, Oracle 8i, DB2, OS-390, VC++, Toad, Business Objects, Java, Web Sphere 4.0, SQL Server, VB, ASP, Window’s NT, MS-Office

Confidential

Manual Tester

Responsibilities:

• Identified the test requirements based on application business requirements and blueprints.
• Performed manual testing and maintain documentation on different types of Testing viz., Positive, Negative, Regression, Integration, System, User-acceptance, Performance testing.
• Involved in analyzing the applications and development of test cases
• Involved in doing System testing of the entire applications along with team members
• Applications are tested manually.
• Developed test scenarios and test procedures based on the test requirements.
• Participated in Preparing Test Plans.
• Performed Database testing.
• Documented errors and implemented their resolutions.
• Created test scripts, executed test scripts.
• Wrote SQL queries to validate data
• Developed Test Objectives and test Procedures.

Environment: Oracle, Visual Basic 5.0, Python, Manual testing.