SUMMARY

• Business/QA Analyst with 5+ years of financial, banking, Insurance and utilities domain experience; expertise in Business Analysis, Data Analysis, Business Rules, GAP Analysis and developing/creating business process documents.
• Expertise in Personal/Commercial lines Auto Insurance
• Experience in Guidewire - Policy Center
• SDLC: In depth strong working knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process
• Strong experience in preparing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications.
• Well acquainted with Workflows and Unified Modeling Language (UML) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.
• Actively used Joint Requirement Planning (JRP), Joint Application Development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering and brainstorming ideas.
• Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of Strategies.
• Excellent communication and interpersonal skills, capable of communicating with highly technical engineering teams. Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the success of the projects.
• Well versed in Testing methodologies, product development cycles and processes involved in developing and executing Test scripts and software Deployment/Release processes.
• Very well versed in technical writing, documentation, presentation and delivery.
• Experienced in vendor management, training users / peers, building consensus.
• Expertise in Analyzing Business Specifications and develop Test Cases and Test Scripts and execute them
• Experience in interacting with Business/Technology groups and analyzing business needs
• Expertise in Data Warehousing concepts, Data Analysis, Data Cleaning, Data Validation, Data Management, Data quality, Data Warehouse Architecture and Designing.
• Extensive experience in System, Functional, Integration, End to End, User Acceptance (UAT), Load Testing, Stress Testing, Regression and implementation testing

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, MS Visio, Enterprise Architect, Rational Suite, LTS Next Tools.

Methodologies: Agile, RUP, Waterfall, Spiral, Iterative, UML, Six Sigma, CMM

Requirement Management Tools: Rational Suite (requisite Pro, Clear case, Clear Quest, Rose), Caliber RM, Optimal Trace 5.1, MEGA, HP Quality Center, LTS Next Tools.

Test Management Tools: Test Link, Trac, HP Mercury Tools (QTP 9.0, Win Runner, Test Director, Quality Center 9.0), Load Runner, Win Runner, JIRA, SOAP UI, Mothra and Splunk.

Applications: MS Office MS Project 2000, PowerBuilder, Business objects, Crystal Reports, ACT Sales Database.

Languages: UML 2.0, HTML,XML

Operating System: Windows 2003, Windows XP/7, UNIX and MAC OS X.

Certifications: Project Management, Training and Development

Web Technologies: HTML, ASP, VBScript, JavaScript, JSP, FrontPage, Web logic, Web Sphere

Test Strategies: System, Functional, Regression, Automation, UAT, Performance.

Data Warehousing Tools: Informatica, Cognos 10.

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

QA Test Lead

Responsibilities:

• Worked on Multiple projects in Development Center taking several roles based on requirement.
• Worked on Agile, Waterfall, ATDD, and TDD types of SDLC.
• Designed and developed Use Cases, Activity diagrams, Sequence diagrams, OOD using UML.
• Developed front-end functional specification documents based on reporting requirements.
• Co-ordinate offshore team for testing effort happening on offsite location.
• Worked as SME on projects to address offshore team questions.
• Coordinated, scheduled and implemented the testing phase for new instances as well as upgrades to existing instances.
• Created Test Strategy, Test plan, Test closure reports, metrics reports.
• Created Test Approach for Functional, Non-Functional (Security, Mobile/Tablet and browsers), Automation, Regression, UAT, Performance Testing.
• Created and executed for Mobile test scenarios using Perfecto Mobile.
• Created and executed automated test scripts using SOAP UI and QTP.
• Coordinated the efforts of various teams and client personnel to complete tasks
• Worked directly with the client personal to gather, negotiate, and document business requirements for implementations, upgrades, and enhancements
• Worked on Troubleshooting and problem solving for resolving bugs and issues reported by the clients
• Involved in testing of change requests
• Abridged the gap between the business and technology to effectively leverage the capability of testing applications to exceed the expectations of clients
• Analyzed internal business and operational processes and contributed towards process improvements and process re-engineering to improve the speed and quality of implementation.
• Worked with various technology teams including server support, networking, access control, etc to ensure all systems remain stable and available for testing phase.
• Forecasted/estimated the project future requirements related to testing.
• Performed Automated Testing using QTP/Selenium.
• Created VB Scripts and enhanced the Automated Scripts.
• Performed Parameterization and created Data Driven Test Scripts.
• Created Acceptance criteria for Requirements, Functional - Non-Functional Test cases, TCM (Test Coverage Matrix), UAT, Automation test scripts, Performance test scripts and Test summary.

Environment: Java, XML, Test Link, Track, QTP, Mega, Selenium, SOAP UI, Mega Advisor, MS Office, Lotus Notes, Share Point 2010.

Confidential, Washington D.C.

BA/Quality Analyst

Responsibilities:

• Acted as liaison between the business and the development team.
• Customized the RUP framework for the project and executed it all through the lifecycle.
• Gathered requirements from clients/user groups and analyzed workflows.
• Conducted user interviews with critical users and arranged JAD sessions at both domestic and client locations.
• Collected, documented, and managed business requirements using RequisitePro.
• Analyzed UI documents and verified them with the user groups.
• Conducted Gap analysis to derive requirements for existing systems enhancements.
• Involved in driving technical decisions and providing rationale for these decisions. Identified and documented different significant architectural aspects/views of the system.
• Used PL/SQL to query the database
• Conducted iterations and communicated results and milestone achievements to stakeholders while keeping the developers directly updated on all documented modifications.
• Created test plans and Test Cases iteratively to guarantee application meets the requirements.
• Performed GUI testing on various screens and verified functionality of objects on various screens.
• Organizing, and managing tasks and resources, allocating tasks and estimating timelines, feedback and control using but not limited to tools such as MS Project.
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.
• Served as a member of the change control board and managed changes all through the business process.
• Involved with the Software Quality Assurance (SQA) team to develop test plans.
• Interacted daily with the project team resolved issues to make enhancements based on the change requests.
• Involved in weekly walkthroughs and assessment meetings to verify the status of testing effort and the project as a whole.
• Tested SOA based application using Testlink, and SOAP UI.
• Filtered /Executed Test Cases from all impacted Applications for Regression testing to make sure Infrastructure changes doesn’t Impact the application
• Responsible for Performance Testing and make sure no performance degradation happened due to changes.
• Validated External Connections of the applications to make sure no side impacts happened.
• Performed Security Testing to make sure there are no security vulnerabilities happen with migration.

Environment: Java, Test Link, Track, Mega, QTP,QC, Selenium, Mega Advisor, MS Office, Lotus Notes, Share Point 2010.

Confidential, Chicago, IL

Business Quality Analyst

Responsibilities:

• Acted as liaison between the business and the development team.
• Supported the re-design of the Online Banking System.
• Conducted interviews with key business users to collect requirement and business process information for the loan process including set-up Account Information, New Loan set-up, Escrow Analysis, the Appraisal, Credit, income and Title functionalities
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Developed business requirement specification documents as well as high-level project plan.
• Involved with the Software Quality Assurance (SQA) team to develop test plans.
• Performed GUI testing on various screens and verified functionality of objects on various screens.
• Prepared Test Cases for Functional and Regression Testing of Policy Center.
• Executed Functional and Regression Test Cases for modules.
• Created traceability Matrix between requirements and Test Cases in Quality Center.
• Prepared Defects and Test Status Reports in Defect Tracking Tool (JIRA).
• Involved in preparing Test Data, Testing environment and Test Matrices.
• Conducted Defect Review Meetings.
• Identify and Automated Regression Test suite using QTP 8.2.
• Worked on Enhancement of automation scripts by adding datasets for parameterization, checkpoint’s and Reporting Functions.
• Written VB Scripts and created reusable functions in automation Framework.
• Participated in Peer Reviews of automation scripts and documented review comments
• Interacted daily with the project team resolved issues to make enhancements based on the change requests.
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues.
• Involved in weekly walkthroughs and assessment meetings to verify the status of testing effort and the project as a whole.

Environment: Quality Center, SOAP UI, Load Runner, UML, Visio 2003, Informatica 8.6, WIN CVS, MS Project, MS Office Suite, Microsoft SharePoint 2007, SQL Server 2005, Toad, QTP and DOORs

Confidential, Peoria, IL

Systems Analyst/QA

Responsibilities:

• Evaluate the usability of existing Library properties and recommend changes where necessary.
• Interacted with different departments to gather requirements about site migration.
• Created User flows, Wireframes and Mockups.
• Use white boards, sketches, and paper prototypes to communicate design strategy.
• Present findings to non-technical senior leadership and stakeholders
• Created new web pages using web parts and content migration.
• Worked on Microsoft SharePoint, SharePoint designer and Control Point for SharePoint Administration.
• Migrated files, folders and associated Meta data using Control Point and Doc-KIT.
• Created Custom Web parts and Workflows using SharePoint Designer 2007.
• Helped in designing and implementing various SharePoint Simple, Connectable and Ajax Web Parts, Web User Controls, InfoPath Forms, Site Definitions, Workflows, Content Types and Lists.
• Prepared Unit Test Cases + Functional Test Cases for new releases from SRS Document
• Written Test conditions based on Requirements
• Worked on Test Data Setup.
• Executed Test cases and created Defects in Defect Tracking Tool
• Interacted with Business Partners in Reviews and User Acceptance Testing.
• Worked on Change Requests and updated Existing Test cases and conditions based on that.
• Created Automated Scripts using Test Partner.

Environment: Microsoft SharePoint 2007, Microsoft SharePoint Designer 2007, MS InfoPath and Control Point. Doc-KIT.

Confidential, Normal, IL

Software Developer GA/ QA

Responsibilities:

• Gathered requirements by conducting meetings and interviews with site users.
• Performed heuristic evaluation and recommended changes where required.
• Reduced user confusion by redesigning and simplifying web interfaces and functions
• Performed quick and dirty usability tests and made design changes as required.
• Contributed usability enhancements and made general improvements to functionality andinformation architecture.
• Involved in Database design and writing stored procedure.
• Worked on Microsoft SharePoint and SharePoint designer for website optimization.
• Created new web pages using web parts and content migration.
• Ensured the unified look and feel of the whole system by defining comprehensiveUI design specificationsand common components.
• Improved overall navigation flow, user experience and usability of the system.
• Generated Requirement document, Design and Technical Specification document.
• Migrated old sites on the new portal.
• Created training manual for future programmers, existing and new users.
• Involved in weekly walkthroughs and assessment meetings to verify the status of testing effort and the project as a whole.
• Responsible for Peer review of the documents like Test Plans, Test Cases written by Team Lead & Team members.
• Used SQL and Setup the Test Data based on the Functionality Covered.
• Executed Test Cases and setup the meeting with developers for the clarifications and concerns
• Used JIRA for Defect Tracking.

Environment: Visual Studio 2008, SQL Server 2005, Active Directory, C#.NET, SOAP UI, Tortoise, Microsoft SharePoint 2007, Microsoft SharePoint Designer 2007, Test Link