SUMMARY:

• Experience in telephony/telecom industry.
• Awareness on Call center technology.
• Knowledge in UNIX / SQL

• Ensure all protocols and processes are followed for Design, Installation, Operational, and Performance Qualification in support of equipment and products including assigning tasks to resources and reporting on progress to all key stakeholders.
• Responsible for test design, scheduling, test execution, and reporting within matrixes.
• Lead test automation philosophy, process and execution for cost - efficient, quality software validation.
• Own all QA aspects of multiple projects from end to end.
• Work with clients to clearly understand their test coverage and quality expectations for each milestone.
• Read design specs and writing test strategies, test plans (including resourcing/scheduling) and test cases.
• Understand all testing in detail and perform coverage reviews.
• Drive deadlines and deliveries for QA team. Proactively identify coverage gaps and test scenarios.
• Analyze test results and write/deliver reports.
• Run both manual and automated test cases.
• Preform web service testing using SoapUI.
• Test Siebel, Web portals, Mobile apps (iOS, Android).
• Filing/tracking/triaging defects for projects.

SKILLS:

• HP Test Suite
• Quick Test Pro (QTP)
• Quality Center \ ALM
• WinRunner
• Load Runner
• SoapUI
• Agile
• Test Scripting Language (TSL)
• Test Cases, Test Plans
• MS Access, Dbase, SQL, Informix, UNIX, Oracle, ASP, DB2, HTML, DHTML, CSS, .Net, Java Script, UNIX OS
• Framework, web services
• Adobe Photoshop, Flash
• Dreamweaver
• Microsoft Expression Web
• PVCS, StarTeam, Crystal Reports, Business Object, Team Track, Toad, Harvest,
• Oracle SQL Developer
• Visual Basic 6.0, VBScript
• C\C++
• REXX
• JAVA, JBuilder
• CICS, TSO, COBOL

EXPERIENCE:

Confidential, Atlanta, GA

Senior QA Test Engineer

Responsibilities:

• Support of Global Hardware and Software Products and Services. Ensure all protocols and processes are followed for Design, Installation, Operational, and Performance Qualification in support of equipment and products including assigning tasks to resources and reporting on progress to all key stakeholders.
• Responsible for test design, scheduling, test execution, and reporting within matrixes.
• Lead test automation philosophy, process and execution for cost - efficient, quality software validation.
• Own all QA aspects of multiple projects from end to end.
• Work with clients to clearly understand their test coverage and quality expectations for each milestone.
• Read design specs and writing test strategies, test plans (including resourcing/scheduling) and test cases.
• Understand all testing in detail and perform coverage reviews.
• Drive deadlines and deliveries for QA team. Proactively identify coverage gaps and test scenarios.
• Analyze test results and write/deliver reports.
• Run both manual and automated test cases.
• Preform web service testing using SoapUI.
• Test Siebel, Web portals, Mobile apps (iOS, Android).
• Filing/tracking/triaging defects for projects.
• Run Ad-hoc testing.
• Host defect review meetings. Define and drive improvements to base test methodologies.
• Work with developers to investigate and fix issues.
• Support client drive tests.

Confidential, Atlanta, GA

Automation Engineer

Responsibilities:

• Create and maintain libraries and object repositories for the Automation Framework using QTP.
• Work closely with manual test engineers for automating existing test cases.
• Write effective and thorough bug reports and verify bug fixes.
• Work with developers to integrate automated tests with end-to-end build and test environments.
• Assemble and understand QA metrics; Identify problem areas in the product requiring developer attention.
• Supply technical guidance to the team of automation engineers, work with the local development and build teams to facilitate the running of automated scripts.
• Write automated scripts based on working manually executable test cases supplied by functional test engineers.
• Ensure offshore QA resources are following established QA and Test Automation procedures.
• Review broken scripts or suites and help the automation team resolve issues with the running of scripts.
• Identify vulnerabilities in automated testing and defines and manages plans to mitigate risk.
• Provide timely and accurate status report for the assigned product line.
• Escalate roadblocks and critical schedule needs to project lead in a timely and professional manner.
• Provide possible solutions to scheduling/testing challenges.
• Collaborate with project management, operations, development, and QA members to accomplish scheduled and unscheduled testing tasks to meet or exceed project requirements.

Confidential, Lakeland, FL

Senior Software QA Analyst

Responsibilities:

• Work with project teams to understand project scope and system requirements, develop test plans, test cases and test scripts.
• Work under pressure on multiple assignments with strong attention to detail.
• Ensure all Quality Assurance and testing activities are conducted throughout the life cycle with documented results.
• Facilitate defects tracking and problem determination throughout the life cycle.

Confidential, Kennesaw, GA

Web Designer

Responsibilities:

• Perform web design and layout for KSU related websites using HTML, CSS, and Java Script Languages.
• Produce compelling designs that are focused on best-practice usability standards.
• Produce imagery that is 100% accurate based on information provided.
• Produce ads and special projects that meet the marketing objectives within allotted timelines and budget.
• Product projects that meet the production schedule.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

• Apply agile software development practices, work with members of the development and support organization, define test strategies and test automation architecture for all phases of quality assurance.
• Create manual test cases, and automated test scripts with QTP for Law Firm applications.
• Perform White Box tests for all following tests: integration testing, functionality testing, regression testing, UI testing, user ability testing and web services testing for Web Applications. Write SQL statements to test database tables within SQL, Oracle Servers.
• Work with process teams to monitor and optimize performance. Document defects and develop workable solutions.
• Assist DBA and developers for server configurations, write HTML, XML, web protocols, and web programming.

Confidential, Atlanta, GA

Software Automation Test Engineer

Responsibilities:

• Work with the manual testing team on the automation scope and implementation of checking the test environment readiness, executing, tracking and reporting on the automated tests development and execution, analyzing the results and publishing automation weekly dashboard. Use QTP modular approach to create scripts based on function/logic and develop common library functions for online banking software.
• Perform White Box tests for all following tests: integration testing, functionality testing, regression testing, UI testing, user ability testing and web services / API testing for Web Applications.
• Perform script maintenance and updates due to changes in requirements or implementations using WinRunner.
• Perform root cause analysis of test issues. Ensure automation milestones and deliverables are met.
• Assist groups in setting automation standards and guidelines for development.
• Collect metrics and utilizes other effective approaches to measure quality whereby reducing waste, streamlining QA processes and improving product quality.
• Monitor test progress throughout the release cycle, communicates test results, issues and risks to team members using HP Quality Center.

Confidential, Savannah, GA

Senior Software QA Engineer

Responsibilities:

• Responsible for testing activities related to web applications developed in Active Server Pages, SQL Server, and .NET, including development of test plans, test scripts, and defect tracking for Telecommunication software.
• Perform White Box tests for all following tests: integration testing, functionality testing, regression testing, UI testing, and use ability testing and testing for Web Applications.
• Implement automated testing on Windows platform utilizing QuickTest Pro (QTP), Load Runner, TestDirector, and for commercial grade/enterprise applications.
• Evaluate test results, track defects and provide regular status during the testing cycles, and influence positive changes to operational business processes by developing workable solutions aligned with business objectives and application standard functionality.

Confidential, Atlanta, GA

Software Application Developer\Automation Test Lead

Responsibilities:

• Develop software applications in development team using JAVA, VBA, VB, C/C++, and REXX for clients.
• Lead the efforts to automated testing process in QA team using HP WinRunner, Test Director, load Runner, Quick Test Pro, TSL.
• Develop process, methodology and tools to support integration, regression and performance testing cycles.
• Train process teams and business users on automated testing tool usage and procedures.
• Scope, develop, and execute the test cases (including data requirements) to test Client/Server applications on multiple platforms for Telecommunication Design software.