COMPUTER SKILLS:

Microsoft Office

SAP HCM - OM, PA, eRec

Maestro System

Digital Dining System

J.D. Edwards System

RELATED WORK EXPERIENCE:

Compliance Analyst

Confidential, South Bend, IN

Responsibilities:

• Review and assess government contracts to ensure compliance with project specifications

Client Relations Specialist

Confidential, Plymouth, IN

Responsibilities:

• Contact 40,000+ current and prospective customers by phone, introducing new versions of software with goal of customers participating in webinars
• Log details of call and relevant data in Gold Mine CRM software
• Create email templates and follow up with customers via email, extending webinar invites and/or product and/or quote related info
• Participate in webinars demos of newly released products and/or versions of products

Project Administrator

Confidential, Plymouth, IN

Responsibilities:

• Efficiently manage, coordinate and communicate the lifecycle of tower sales, by actively working to promote specifications, quotations, engineering, orders, pricing, negotiations of pricing, and problem resolution, in leading and in conjunction with, customers, third party vendors and internal departments

SAP HCM Analyst/Trainer

Confidential, Warsaw, IN

Responsibilities:

• Participate in blueprint sessions providing background knowledge on SAP PA OM
• Researched and documented processes and best practices
• Create Visio business process workflows
• Create technical training material and content development for end users of SAP PA OM

Customer Support Analyst

Confidential, Elkhart, IN

Responsibilities:

• Support proprietary HRIS system for 200+ external clients
• Analyze clients' HR needs and advise on best courses of action based on system capabilities
• Investigate and resolve software and hardware problems for hundreds of users across multiple businesses, industries, and knowledge levels
• Execute daily SQL queries, scripts, and mass imports of HR and Payroll data into live, production databases
• Train clients in utilization of HRIS system and reporting modules via phone and GoToMeetings
• Revise and improve internal and external training manuals and procedures
• Design and process reports and data extractions from client databases utilizing Query Analyzer, Crystal Reports, and proprietary reporting modules
• Provide support to the clients retaining ownership of open issues while researching and developing solutions with the implementation and development team
• Provides status updates to client end users on outstanding issues per contract during research and resolution process
• Process requests and prepare correspondence to fulfill client needs and ensure client satisfaction
• Provide issue resolution documentation to the client

SAP HCM Data Analyst

Confidential, Watkins, CO

Responsibilities:

• Ensure data integrity is maintained in the current system
• Assist in the extraction and preparation of OM and PA data
• Actively participate with the internal project team in completing the data collection through to reconciliation after data loading
• Assist with data cleansing activities
• Train users on organization and employee tools
• Provide support for any issues related to monthly global payroll data uploads

Confidential, Warsaw, IN

HRIS Associate Analyst

Responsibilities:

• Provide support of the SAP eRecruiting system to global HR users, internal and external candidates by identifying and troubleshooting issues, maintaining communication of updates and modifications, creating training material, providing guidance and instruction utilizing training materials, preparing reports and other related documents
• Work with SAP eRecruiting users and HR to analyze their needs, along with HRIS team, to develop, maintain and test the system on an ongoing basis
• Actively participate on the implementation and rollout of the eRec system items, assigned in the eRec stabilization action plan (as responsible, support or tester role)
• Actively participate on outstanding items after the stabilization action plan ceases to continue to maintain the system and support global HR
• Assist on ensuring process and systems integration across the breadth of HR recruiting activities and projects by: Learning more about the SAP HR modules (OM, ESS, etc) and how they integrate/impact the eRec system, in collaboration with the rest of the HRIS team, coordinate with the HRIS COE members on eRec and SAP OM integration and provide HR systems - related support to recruiters to ensure appropriate process and systems integration
• Assist in enhancing and presentation of the EEO Compliance Report Applicant Log
• Lead the revamp of the German Translation Project (translation verbiage) with Confidential colleagues and successfully implemented into Production

Human Resource Coordinator

Confidential

Responsibilities:

• Work with a third party consultation group to test the eRecruiting system during user and integration testing by appraising and evaluating errors within the current functional processes of the system
• Super User of the eRecruiting system; participated in knowledge transfer and hands-on experience
• Delivered the North America system training, pulled in as the lead trainer 2nd day, to 40+ colleagues in the USA
• Delivered the Confidential system training, as the lead trainer, to 30+ colleagues in Switzerland
• Provide support of the eRecruiting system to global HR users, internal and external candidates by identifying and troubleshooting issues, maintaining communication of updates and modifications, creating training material, providing guidance and instruction utilizing training materials, preparing reports and other related documents
• Communicate with all users via conference call, email, webinar, etc.
• Provide support to the HR team, while working with third party consultation to help analyze changing needs to develop, maintain and test the eRecruiting system
• Utilize a document repository system named LiveLink

Human Resource Coordinator

Confidential

Responsibilities:

• Coordinated the recruitment effort for internal and external candidates
• Answered inquiries from employees, candidates and client groups
• Organized interviews and phone screens
• Utilized the Authoria Hire.com ATS system
• Communicated informational documentation to HR team members, hiring managers and other interviewers, candidates, and third parties
• Processed and assessed appropriate paperwork relating to HR functions (ie. I-9’s and EEO data)
• Initiated and finalized the offer process
• Initiated and assisted in new hire processes and orientation
• Applied internal job movement/reorganization, new hire, termination and other related actions within the SAP HR system