SUMMARY

• Results driven IT Professional with extensive experience in software quality assurance test management and SDLC traditional waterfall and agile methodology processes, quality assurance testing and development; project management; operational risk management, governance and compliance; in a series of positions of increasing responsibility in Fortune 500 and Fortune 1000 companies.
• Solid record of demonstrated performance in: Banking eCommerce (Mobile apps and Mobile Web); Pharmacy Benefits Management (PBM), Mortgage Capital Markets, biotechnology R&D, Payment Card Industry (PCI), brokerage, telecommunications, beverage, defense manufacturing, and national defense.

PROFESSIONAL EXPERIENCE

Confidential, St. Louis, MO

Software QA Manager - Consultant

Responsibilities:

• Responsible for all project’s traditional waterfall Software Development Lifecycle (SDLC)-based Component Integration Testing (CIT) and System Integration Testing (SIT); with a supporting role in End-to-End (E2E) testing and User Acceptance Testing (UAT) for seven multi-million dollar eCommerce desktop and mobile web, mobile devices (i.e. iPhone and iPad, Android phone and tablets, WIN7 and WIN8, etc.); and Home Loan and Insurance projects, with up to 25 team’s module code changes tested in each release.
• Based on the project, managed 100 plus onshore/off-shore/near-shore testing resources, consisting of developers, test leads, and testers.
• Strong management and leadership for QA Leads with capacity to mentor and coach QA staff.
• Monitored testing resource budget and performed monthly budget review comparing actual to testing resource forecasts and working with partners to resolve any variances.
• Established testing goals, guidelines, strategies, and metrics based on the bank’s established QA best practices ensuring the all project Release Management testing deliverable release timelines were met.
• Wrote each project’s Master Test Plan which consolidated every application’s requirements scope based on the Line of Business’s approved Business Requirements Document (BRD).
• Conducted formal in-depth reviews of all application System Test Plans, Test Scripts, and Requirements Traceability Matrices ensuring that bank audit testing standards were complied with. Projects typically consisted of between 2K to 10K+ New Functionality and Regression test scripts and were collaborated with cross functional teams to ensure successful alignment of all interfacing systems and applications.
• Ensured project test scripts were loaded by the development and QA test teams and scheduled correctly in HP Application Lifecycle Management (ALM) 11.0, the testing repository. Expert abilities in this testing application.
• Validated that QA test teams had procured their testing data required to run their test scripts.
• Monitored the daily testing progress with all QA Test Leads to stay on plan and make sure scheduled test scripts are executed. Used Cisco WebEx for all web conferencing and online meetings.
• During test execution phases monitored software code defects (bugs) and chaired the daily defect calls with the development and testing teams and vendors to ensure all issues were triaged, resolved, and closed per the established defect service-level agreements. Used HP ALM 11.0 for defect management and resolution.
• Effectively communicated with Senior Executives, Service Delivery Managers, Change Managers, Test Delivery Managers, QA Test Leads, and Developers to monitor testing progress and to track all code bug defects to timely resolution, retest and closure.
• Collected, compiled and reported all project test progress documentation and metrics to team members, Line of Business partners, Stakeholders, and Executives on a daily basis.

Confidential, St. Louis, MO

Senior QA Test Lead - Consultant

Responsibilities:

• Primary Client and Patient Services IT department QA Test Lead/Planner for eight Agile methodology Medicare projects and the new multi-million dollar Express Alliance Java-based web portal project. Using traditional waterfall SDLC methodologies was responsible for all QA test coordination and project planning strategy efforts.
• Monitored and provided guidance to project QA Planners and Testers for all assigned projects.
• Wrote the formal Express Alliance Test Plan and conducted test plan walkthroughs with the Business, Business Analysts and the Project Manager to gain approval for the Test Plan, a corporate audit requirement.
• Analyzed formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Provided corporate QA oversight monitoring for 3rd party consulting firm (hired to develop and test the Express Alliance application) to ensure that all QA testing was completed.
• Reviewed and updated the project Statement of Work.
• Coordinated with QA Planners and Test Execution resources to ensure that all Medicare projects deliverables were on time.
• Ensured that all Quality Center (QC) v10.0 Test Cases and Test Plans covered all approved business design requirements (BRD).
• Communicated test progress, test results, and other relevant information to project stakeholders and management by producing a daily testing and status report.
• Continually tested the new application build; discovered defects, and logged the defects into QC.
• Worked with on and offshore resources to ensure testing methodology was followed for software releases and other production deployments.
• Attended daily standup meetings and communicated the Team’s status and current issues preventing progress on deliverables to management.

Confidential, Clayton, MO

VP, Senior Project Manager/Operational Risk & Compliance

Responsibilities:

• Managed operational risk, governance, information security, and compliance project activities for Wells Fargo Home Mortgage (WFHM) Capital Markets, which are based on the Basel II Accord banking initiatives.
• Served as the Capital Markets Business Unit Liaison, the primary individual responsible for ensuring that all mortgage-wide infrastructure programs and information protection initiatives were communicated to the business lines and all IT projects were successfully integrated into the business line on time.
• Has knowledge of Anti-Money Laundering (AML) regulations; and Lean Six Sigma principles and tools.
• Led fourteen Business Unit Liaison Sub-Leads.
• Performed risk assessments on all business line applications, databases, and spreadsheets containing customer data to lower risk exposure and documented all results.
• Developed remediation plans and modifications to enhance business strategies and strengthen internal controls.
• Mitigated all security risks to protect customer data and company brand.
• Conducted research on corporate policy-related issues.
• Managed all certification and policy reporting requirements for the Financial Model Validation and End User Computing programs across all Capital Markets lines of business. These financial programs established risk-based controls around “High Risk/High Complexity” Production spreadsheets and database files which were used to adhere to Basel II regulatory principles for calculating capital.
• Led the IT Infrastructure effort to identify and remove user’s inappropriate and obsolete files off the Network-Attached Server (NAS) file server freeing up 557 GB, a volume reduction from 94% to 88%, which saved the company thousands of dollars in file backup storage and recovery fees.
• Continued this discovery and remediation process for all servers in WFHM-Capital Markets lines of business.
• Researched and discovered that business’ NAS filer servers were not being backed up, a situation that could have potentially cost the company millions of dollars in the event of lost data.
• Initiated, organized and led the Capital Markets project to ensure all NAS servers across the entire environment had an offsite backup capability. This effort immediately improved our Business Continuity Planning (BCP) readiness.
• Assisted with Business Continuity Planning and Site Emergency Management Planning issues to ensure that the business and facility remains fully operational in the event of a disaster.
• Familiarity with the banking Basel II Accord banking laws, Risk and Control Self Assessment; and Living Disaster Recovery Planning System (LDRPS).
• Trained in Wells Fargo Vendor Management policies and procedures.

Test Coordinator - Consultant

Confidential

Responsibilities:

• Primary software testing point of contact for all Capital Markets business/IT projects in the Project Management Office, which included a population of over 100 business user testers.
• Broad knowledge of multiple IT disciplines including Windows and UNIX platforms, databases, SQL, software development, networking, encryption techniques, and the SDLC process.
• Served as the Business Database Security Administrator controlling all user access (password issuance and removal) for a critical DB2 database, which is installed on seven UNIX Production and User Acceptance Testing (UAT) servers across the Home Mortgage organization.
• Created testing deliverables consisting of: requirements traceability matrices, master test plans, test execution plans, test execution guides, status reports, use cases, and test script creation for the relocation of Capital Markets business applications to new data centers located in Minnesota and Arizona.
• Conducted database and report testing for a U.S. Security and Exchange Commission, Reg. AB-mandated Wells Fargo-developed database that disclosed and reported asset-backed securities holdings.
• Performed DB2 and SQL Server queries. All discrepancies and defects discovered were logged, documented, and tracked to correction using Rational ClearQuest.
• Developed all test plans and test cases using Mercury Quality Center.

Confidential, St. Louis, MO

Senior QA Test Analyst - Consultant

Responsibilities:

• Created custom IBM/Rational Robot data-driven automated test scripts for the web-based Monsanto "Rubicon" project (a Java-based genetic/statistical plant breeding application) which is used exclusively by Monsanto Plant Breeders to determine which plants to breed (using genetic markers) to provide the best crop yields.
• Developed and implemented a crucial stand-alone Excel VBA application that accessed the project’s Oracle 10g database. This application provided an instant and “real-time” ability for all managers to view the Project’s actual testing status, and allowed the managers to budget time and resources more effectively to meet the quick-paced Agile software development build schedules, which ensured that the advertised new features were available to the stakeholders on time.
• Conducted requirements analysis, test case design, test plan documentation, requirements traceability matrices, test case execution; and defect management functions using ClearQuest.
• Performed complex SQL queries for statistical tests verification using TOAD, and compared the test application results against manually calculated results.

Confidential,Fallon, MO

Senior Business Analyst - Consultant

Responsibilities:

• Performed a wide range of PCI quality assurance testing and documentation activities in the Member Parameter System - Business Systems Management department.
• Reviewed use cases, customer requirements, and design documents.
• Wrote, reviewed, and corrected Business and Technical Requirements test scenarios and test cases.
• Performed UAT Testing and participated in requirement reviews using TestDirector.
• Managed the department’s Revision Request process by coordinating with nineteen departments, to ensure that their Level of Effort man-hour/cost impacts were completed on time.
• Produced daily status reports for all testing in the development and UAT environments.

Confidential, Louis, MO

Senior QA Systems Analyst

Responsibilities:

• Performed unit and system level testing regression testing using Rational ClearQuest, and validation / closure of resolved defects.
• Discovered and corrected client and mainframe application defect.
• Provided project financial business rule guidance.
• Authored the Graphical User Interface $2M plus web-based Mutual Fund Withdrawal/Monthly Accumulation Plan System Test Plan, a highly detailed test document designed to validate the Customer Proposal's vast array of financial Use Cases, business rules, and conditions.
• Wrote test plans and user application documentation for assigned financial applications.
• Conducted extensive QA regression testing.
• Worked with the developers to discover and correct all coding conversion errors.
• Conducted the User Acceptance Test to gain formal sign-off by the customer which guaranteed that the applications were defect-free.

Confidential, Louis, MO

QA Software Engineer

Responsibilities:

• Performed quality assurance migration testing on a telecom software billing application.
• Performed application software regression testing, documented found defects, and communicated with developers for code correction.
• Ensured that the testing project deadline was met which allowed the new build to be delivered to the client on schedule.

Confidential, St. Louis, MO

Senior Project Manager - Consultant

Responsibilities:

• Ensured that ten categories of brewery facilities equipment (consisting of thousands of items) located in twelve domestic A-B breweries were Y2K (Year 2000) compliant.
• Provided program coordination, monitored project timelines and schedules, documented the effort using project notebooks, and developed funding requirements.
• Directed twelve brewery Facility Coordinator Engineers and one assigned A-B Mechanical Engineer.
• Gathered technical requirements; wrote Scopes of Work; evaluated vendor presentations and product technical specifications.
• Conducted Technical Proposal reviews; installation timelines; and performed detailed cost analyses.
• Produced weekly project status reports and project cost estimates to ensure that the program remained on schedule.
• Designed and implemented a MS Access database to log, inventory, track, and resolve all facilities equipment Y2K issues found.
• All project efforts were entirely successful, as zero problems were reported in the Year 2000 rollover for all domestic A-B breweries.

Confidential,Clayton, MO

Software Engineer

Responsibilities:

• Responsible for all client development issues, liaison between the client and developers, and requirement information gathering.
• Trained as a Software Quality Management Consultant using detailed development and test procedure methodologies.
• Developed marketing strategies, business development, and project planning, and budgeting for seventeen U.S. Army Aviation logistics contracts.
• Wrote technical proposals, including costing and resourcing which allowed our firm to win numerous multi-million dollar U.S. Army Aviation logistical contacts as the Prime Aviation Logistics Vendor.
• Created, developed and prepared integrated logistic support analysis, plans and technical documentation for supported U.S. Army Aviation programs.
• Co-authored the Government’s MANPRINT AH-1F COBRA Rewire Program Analysis, a report that fully documented the highly successful effort to completely rewire selected AH-1 Cobra helicopters by the US Department of Justice’s Federal Prison Industries program.