SUMMARY

• Resourceful and Motivated IT professional aspiring to take on new challenges by using established experience, educational background and customer focused attitude.
• IT professional searching for Full Time position from March 2013 - Present.
• Metritech, Bloomington IL March 2014 - Present, Scoring standardized tests for 6th-8th grade students. Part time.
• Project is expected to end in May 2014.

TECHNICAL SKILLS

Platforms: Windows 2000, XP, 2003, 2008, IBM OS/390, DEC VAX, DEC MicroVax MS Windows XP, Windows 7

Languages: Basic, PL/1, COBOL, Visual Basic 6.0, VBScript, HTML

Databases: SQL 2000, SQL 2005, Microsoft Access, IMS, VSAM

Tools: Visio, Visual Studio 6.0, ISPF, JCL, DCL, Spufi, Syncsort, SAS, File Manager, Xpeditor, Microsoft Exchange, Active Directory, TSO, Unified Communications, Kofax KCS, Topcall, HP Service Manager, Internet Explorer, Firefox

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Exchange System Manager

Responsibilities:

• Provided third level Subject Matter Expert support for Exchange applications over 10 year period, supporting MS Exchange version 5.5 through upgrades to MS Exchange 2010, excluding Exchange 2007. Environment supported approximately 100 thousand mailboxes with additional distribution list and public folder objects in the production domain.
• Monitored various support queues for incidents and problems related to MS Exchange applications, and faxing software supported.
• Developed and maintained support documentation for applications which I supported. I trained and assisted other developers with using the applications when needed, and I was able to communicate with end users on how to use forms and specific applications developed by our team and myself.
• Worked with team members in support of MS Lync and Outlook Client incidents and requests using an extensive knowledge database. Developed strong working knowledge of Microsoft Office 2010 in working within this unit.
• Familiar with use of MS Lync Client software for instant messaging in an environment supporting approximately 100 thousand clients. MS Lync Client was enabled through Enterprise Workstation Issuance's.
• Set up Online Meetings using Outlook Calendar, and Live Meeting using the Collaboration tools of Exchange and Lync infrastructure. We used Webex sessions for meetings with clients outside of our network.
• Daily use of desktop sharing software enabled through Lync client to view a clients desktop to assist in troubleshooting incidents. Prior to MS Lync, NETOP guest and host clients were used for interaction.
• Received training on Powershell commands for Exchange system management and willing to learn what is needed for a new position.
• Used and Piloted Avaya Message Manager Desktop client software for receiving and managing voice messages.
• During rewrite of a mass mail application, I lead the project effort to develop functional test cases for the new application. Performed manual testing and validated results to results generated from the production system in side-by-side testing.
• Supported and maintained VB script code for Custom Outlook Forms used as part of the interface for a mass mail system. Coordinated and interacted with Public Affairs at both Corporate and in the Zone Offices to ensure positive results on conversion efforts of application changes. This resulted in a defect free change to the Outlook forms.
• Acted as a valuable resource to quickly implement program changes for use in journaling email traffic.
• Changes were needed to meet short compliance requirement deadlines. These changes required mainframe programming changes as well as scheduling batch flow jobs to update server tables and VSAM databases.
• On Email upgrade projects, developed JCL and email notification program used to send alerts to mailbox recipients prior to moving their mailboxes to the new version/server infrastructure.

Kofax administrator

Confidential

Responsibilities:

• Subject matter expert leading State Farm's Kofax expansion from using three Windows servers to using fifteen Windows servers across three physical support centers. Two additional line servers and software packages and licensing was implemented in hub locations. This increased faxed documents from an average of 6000 faxes/day to capacity of greater than 35000 faxes/day. I set up weekly communication with Kofax vendor for all phases of this implementation and troubleshooting.
• Documented system architecture for project delivery and created support documentation for ongoing support of this software solution for future testing.
• Maintained support of software licenses for the Kofax software within the faxing client.
• Lead project analyst to work with purchasing and project effort to add a line server and 4 communication channels to State Farms implementation test environment. Server and software was configured to model the production environment and used for testing application changes, and troubleshooting problems.
• Proficient in Kofax link process support. TCLinks used were for SMTP messages, FTP messages, Exchange email messages, and we added link servers and software processing for MQ series messages from multiple hub locations.
• TCreport software was used to create reports of fax usage for billing to departments using the system, and made use of the journal-ed header information kept in SQL database.
• Upgraded Kofax fax server and client software which resulted in greater reliability and reduced support needs.
• Supported a proof of concept effort for inbound faxing to State Farm agents mailboxes. We configured 20 phone numbers in the Kofax address book, and routed all inbound messages to these numbers to the respective agents mailboxes on MS Exchange. At the time, we could not scale our 3 servers and 20 lines to support the thousands of State Farm agents, so this solution was not further implemented.
• Produced custom reports of Agent office fax usage listing header details of how the agents and staff were using the Kofax fax solution during the inbound faxing proof of concept.
• Lead Kofax support analyst at State Farm investigating an enterprise fax solution for both inbound and outbound faxing. State Farm did not implement any solution following this analysis due to budget constraints.

QA Testing

Confidential

Responsibilities:

• Developed all COBOL and PL/1 program code and JCL to utilize an MQ Series infrastructure consistent with test standards. Almost 10 years of COBOL experience with almost 20 years of PL/1 and JCL development experience.
• Worked with peer COBOL and PL/1 developers supporting applications which sent email from the IBM Host. Assisted with setup for their application testing and troubleshooting email delivery issues.
• Created project deliverables for all phases of this project through the system development life cycle.
• Defined and executed detailed test plans for unit, integration, functional/system, acceptance, and regression testing of this application system. Provided ongoing customer support for this application to other developers following implementation.
• Documented testing problems and created defects for issues encountered. Lead project team in defect resolution, and monitored problems to resolution. In support of this application, assisted test setup and provided ad hoc problem resolution for other project analysts.
• Documented system architecture for project delivery and created support documentation for ongoing support of this software solution and for future testing efforts.
• Created JCL skeleton and test application in order to functional test all parameters of this application program. Test application was later widely used as an enterprise notification tool in over 1000 batch jobs.
• Created COBOL module to call the reusable fetchable to send email. Maintained support of this module.
• Assisted developers with creating a MAPI profile to direct their Outlook client to view the mailboxes on separate servers where test email messages were delivered. Provided troubleshooting for email testing efforts as the subject matter expert. Worked with other system areas as needed to resolve infrastructure issues or defects outside my responsibility.
• Several related projects were positively impacted and infrastructure changes resulted in reduced service incidents at great cost savings. I received an internal monetary award due to reduced service costs to State Farm.
• This solution has been utilized within the organization to send over 1 million messages a week and dramatically improved performance and delivery times over the prior solution.
• This project completed 30 days and hundreds of hours ahead of schedule.
• Utilized Xpeditor application debugging tool, then later used IBM File Manager to view source code and data while debugging applications.
• Used SAS Tool to map flat file sequential datasets and create ad hoc reports to provide lists to the HR Business Support area. Also used several JCL based SAS jobs to select small file test data for user acceptance tests of applications which I modified.
• Utilized MS Excel to pare down lists of data from various projects by using the 'remove duplicates' feature. Used the tool as well in creating test plan data, creating multiple pages and cells. Used Excel for ad hoc sorting and summing of miscellaneous groups of data as needed.
• Utilized MS Access as needed to export and import comma delimited data between applications.