PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Senior Software Quality Assurance Engineer

Responsibilities:

• Wrote detailed Test Plans (test cases) for each assigned User Story for a set of website UI applications. Also tested responsive designs to accommodate mobile devices (tablets and smartphones), and API/Web Services interfaces. Net Result: Delivered detailed Test Plans that either myself or other team QA Testers would be able to execute to meet project timelines.
• Executed Test Plans and captured test data used, and opened defect tickets in Rally to assist the Developers in resolving gaps in the website UI application releases being delivered. Retested resolved defect tickets to assure problem elimination.
• Wrote and Executed Regression Test Plans and Smoke Test Plans for Master Builds targeted for install into Production. Executed Smoke Test Plans on the releases in Production to assure that the Production installs were successful. Net Result: Last two releases, served as lead QA tester and delivered zero defect releases into Production.
• Attended daily Scrums, and Agile Pre - Planning and Planning Meetings, actively providing feedback to the Product Teams to question and identify gaps in the User Stories and specifications being presented. Provided Agile Point estimates for the User Story QA Test efforts. Net Result: Helped resolve gaps in the User Stories and specifications, providing more complete and sound User Stories to the Development teams and QA Testers.
• Worked with both the User Story authors and Development teams to coordinate the closing of gaps in the User Stories so that the Product Teams, Developers, and QA Teams were all on the same page on the expected functionality being delivered.

Confidential, AZ

Lead Business Analyst (LBA)

Responsibilities:

• Served as Release level Lead BA over the entire Analyze phase for a Card Acceptance Processing Network (CAPN) Submissions project focusing on the UK market, but meeting the needs and standards of a global application. Performed software requirements analysis, including elicitation of software functional requirements from various business and technology contacts, tracked issues during the analysis phase, documented detailed software functional requirements specifications, and coordinated feedback and approval of the final requirements specification. Net Result: 100% of all impacted applications identified prior to Build phase to enable on-time delivery even though new requirements were introduced late in Analyze phase and early in Design phase. On the most recent CAPN Submissions project that I led during Analyze for the Submissions application, the highest customer satisfaction rating (G1) was received.
• As a part of the Independent Test Team (ITT), translated software functional requirements into detailed Test Conditions and Test Scripts. Worked closely with Business Partners to gain feedback on the Test Model, and edited and finalized the Test Model to gain Business Partner sign-off prior to execution. Net Result: 100% of Test Conditions requested by the Business Partners were built into the reusable Test Model.
• Served as Lead BA for the startup of the Testing Center of Excellence organization for the CAPN program. Net Result: First time a centralized team was used to manage the test phases within the CAPN program.
• In my Lead BA role, overall, led Analyze and Test phases for domestic and international Financial Capture applications, and for Amex’s point of arrival CAPN Submissions application.

Confidential, AZ

Consultant

Responsibilities:

• Tailored the Method/1 software development testing methodology for use by a specific American Express development organization. Net Result: Completed the establishment of the first Global Financial Technologies (GFT) test methodology conforming to both Method/1 and the outputs of the Test Re-engineering Initiative.
• Provided one-on-one training and day-to-day new test methodology guidance and support for all active, new development projects within the GFC Development organizations. Net Result: Provided day-to-day new test methodology guidance and support for 15 concurrent GFC projects.

Confidential, AZ

Senior Software Quality Assurance

Responsibilities:

• Worked with management and lead engineers to identify and prioritize the top process problem areas in project software development. Designed and presented plans for process quality improvements in these areas. Net Result: Was the first member of the Quality Assurance department. Initial plans for quality improvement were put into place and implementation began.
• Formulated a testing methodology for all phases of software testing at USA Group IS. Devised the implementation of an automated testing tool on a client/server platform for the test phases our department was responsible for. Net Result: First time at USA Group IS that a project used automated test cases.

Confidential, IL

Senior Software Assurance Analyst

Responsibilities:

• Performed pre-production System Integration testing of the Billing and Order Entry (client/server) software systems on the ARDIS wireless radio data network. Net Result: Introduced the use of Functional Requirements Matrices to track and assure the verification of 100% of a project’s functional requirements.
• Wrote and executed test cases. Net Result: 100% of Integration test cases were documented for the first time.
• Led in-house, annual software process quality assessments. Net Result: First time at ARDIS Company that software process quality assessments were performed 2 consecutive years, with final reports going to the President of the company.
• Applied quality assurance techniques to software systems development. Net Result: Increased the use of documented, peer-reviewed Unit Test Plans by a factor of 3.

Confidential, IL

Product Assurance Specialist, SQA

Responsibilities:

• Developed, implemented and maintained programs to assure the quality of software products and processes. Net Result: Reduced software engineering defects introduced into the deliverable product by 50%.
• Provided support/interface with customer, engineering, manufacturing, and program management. Net Result: Interacted with 4 major internal and external project departments in support of software quality issues.
• Provided direction for SQA engineers working field assignments. Net Result: Directed the tasks of 4 SQA engineers at a remote site.
• Prepared SQA manpower estimates for proposals and managed applicable cost accounts. Net Result: Prepared over 20 SQA manpower estimates for proposals.

Confidential, El Segundo, CA

Technical Supervisor

Responsibilities:

• Defined, coordinated and monitored all programs and tasks within the Program Office SQA organization. Net Result: Managed a department of 5 Program Office SQA engineers.
• Prepared SQA manpower estimates for proposals. Net Result: First time SQA manpower estimates were derived from set formula calculations based on project tasks.
• Developed, implemented and maintained programs to assure the quality of software products and processes. Net Result: First member of the Program Office SQA organization; built the organization by training newcomers.
• Provided support/interface with customer and engineering management. Net Result: Served as the company audit contact for 10+ software process audits by U.S. Air Force auditors.

Confidential

Associate SQA Engineer

Responsibilities:

• Developed, implemented and maintained programs to assure the quality of software products. Net Result: Developed and implemented the first SQA program per military specifications at the McDonnell Douglas St. Louis plant.
• Provided support/interface with customer, subcontractor and engineering management. Net Result: First time at the company that in-house, engineering department and subcontractor software products were reviewed by an independent quality department prior to delivery to the customer.
• Participated in subcontractor Technical Coordination Meetings (TCMs). Net Result: First time that SQA topics were addressed at project TCMs.

TECHNICAL SKILLS

Languages: PL/1, FORTRAN, COBOL, C, Assembly, ADA, SNOBOL, APL, TAL, ATLAS, FAPA

Software Packages: MS Windows, OS/2, AIX, Microsoft Word, Rally, HP Quality Center, Google Docs, PGAdmin III, MySQL Workbench 5.2 CE, Notepad++, WINSCP, Swagger UI, Provision Data Modeler, ABT Project Management Workbench, Microsoft PowerPoint, Microsoft Excel, Lotus Notes, Microsoft Visio, SQA Team Test, PVCS Version Manager, System Architect/Business Process Re-Engineering, IBM JCL, TSO/ISPF, CICS/ESA, PROFS, MVS, DB2, QMF, VM, File-AID

Platforms: IBM ES/9000, IBM 370/158, RISC System 6000 (UNIX), Client/Server, VAX/VMS, Tandem Cyclone & VLX