SUMMARY

• QA Lead, Software Quality Assurance Engineer and IT System Engineer with more than 20 years of experience working in Software Product Development. Reputation as a detail - oriented independent contributor with skills in independently managing multiple software quality projects to meet shipping deadlines.
• Broad background in all aspects of embedded software testing and deployment in IT operation with complex configuration with real world Enterprise Cloud Services “SaaS” customers workflow, which includes incorporating industry standard Enterprise software deployment and management tools as Adobe AEM, Adobe Analytics, MS SMS 2003 and SCCM 2007, Active Directory (GPO Technology), IBM Tivoli4.5, Citrix XenApp4.5 and 5.0, and Window Terminal Services and BMC Remedy ITSM Suite

TECHNICAL SKILLS

Applications: Adobe Analytics, Adobe Experience Manager, Jive, Live-person, Hendrix, Support Anyware, Acrobat, Photoshop, Flash, MS Office 2007, Visio 2007, AutoCAD, VMWare Lab-Manager 4.0, MS Virtual Labs, Adobe LifeCycle Connect, BMC ITSM Remedy On Demand Suite,Jira,RESTful services.

Operating Systems: Windows (all version of O/S) and Macintosh (OS 9 through OS X 10.9.5), Linux

Other Technologies: Tested in stack build with Java\JavaScript. VMware vSphere ESX4.1 and 5.0, Shell scripting, VBScript, HTML, XML, Xen Server Virtualization, System Center Virtual Machine Manager 2008, and Virtual Machine Manager 2008 R2, MS APP-V, Cloud Computing (Tested Data Transition from Desktop to Cloud)

Automation Tools: Silk, QTP, Selenium IDE, Win Load Runner, QA Wizard Pro, MS Standard User Analyzer, MS ApplicationVerifier 64 86, Citrix Edge Sight, MS Application Security, Remedy Dev studio, Fiddler, Firebug, Charles and Splunk. Eclipse, APPDYNAMICS, Grafana,MySQL Workbench, kibana for TOKENIZATION LOG.

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara

Sr.Web Release Quality Engineer

Responsibilities:

• Planned and managed the testing for all releases. Led the testing effort for multiple brands of Confidential with high weekly cadence and best practices. Worked with all teams to deliver quality releases on time with Scrum Methodology. Coordinated with cross product functional teams to define a test process that optimized release test cycles.
• Responsible to run Sanity/regression Automation Test cases from TestRail server, pointing to Jenkins built on Selenium WebDriver framework with all releases, and providing task to Offshore QA team daily which include running and analyzing regression test result and developing automation test scripts from manual test cases.
• Follow up on test result and any open issues from Offshore QA team to get it resolve in US time zone.
• Perform Monitoring of site Using APPDYNAMICS,WhiteHat Sentinel and Grafana and running report at peak time,or tracking security Opened Vulnerabilities as required.
• Took lead in resolving many customers’ issues quickly and efficiently with NOC and Operations team members working with Oncall Dev,RE,iOPS,DB,Creative,Content and product management team.
• Took all responsibility for Web release task, was main point of contact as core RQA team was working in other project, which include On-hand testing coverage in cross Browsers and Mobile devices with end to end coverage.
• Responsible for triaging bugs, and sending out status report from Jira database to team.

Confidential, San Jose, CA

Sr. QA Lead

Responsibilities:

• Planned and managed the testing for all releases. Led the testing effort for following product release: AEM 5.6 migration to IT infrastructure, AEM6.0 upgrade, Customer-Insight tool, Adobe Contact Support, AGS Connection 1.0 Mobile, Adobe Forums - Jive7.0 upgrade, Creative Cloud Learn & Support, Creative Cloud Hello1.0, Adobe Document Cloud Support.
• Worked with all teams to deliver quality releases on time with Scrum Methodology. Coordinated with cross product functional teams across the globe to define a test process that optimized release test cycles.
• Worked with the Adobe Technical Support team, Call Center Managers\Agent, IT CRM team, Adobe IMS and SSO implementation team,Adobe Analytics team and the Adobe GNAV and Reimagine team for end to end workflow testing.
• Planning/organizing necessary test passes, staying on top of all important issues, help triaging bugs and driving issues to resolutions and keeping everyone aware of QA status.
• Worked with third party companies on integration testing, such as Jive for Adobe Forums, Liveperson, Support Anyware, Zendesk and Universal Mind for Adobe support project.
• Developed several QA testing mythologies/process improvement documents for team for better coverage with limited resource available.
• Managed remote vendor QE team.
• Responsible to test Tracking code for Adobe Site Catalyst Web Analytics,Clicktale and UserZoom for all support and Learn pages.
• Covered technical PM tasks when project PM was not available.

Confidential, San Jose, CA

Lead Platform Systems Admin

Responsibilities:

• Took lead in resolving many customers’ outages issues quickly and efficiently in Remedy, worked with NOC and Operations team members and provided important feedback to the product management team.
• Worked proactively on urgent issues of configurations per customers need and also provided much needed helping hand, technical documentation, tools and hands on demonstrations for team members.
• Involved in major areas of operation, such as smooth transition of application from one data center to another, patching and applying hot fixes, important change and service request.
• Involved in new customer go live activity, provision and custom configuration testing activity, and closely worked with EM and customer IT team for on-boarding activities to meet deadline.
• Worked closely with BMC support, customer Eng. team, and product team to resolve major customer issues and getting it to closure.
• Involved in developing several process documents for the team which include DB promotion from Dev to QA to Prod.
• Was Queue manager for my shift for operation, assigning service requests to the right resources.

Confidential, San Jose, CA

QA Lead

Responsibilities:

• Strategized, planned, coordinated and executed the testing for all aspects of delivery of Remedy On Demand ITSM suite 7.6.04 and 8.0 version, which was built with following BMC product:
• BMC Remedy AR System, BMC Atrium CMDB, BMC Remedy ITSM suite, Remedy ITBM, BMC Service Level Management, BMC Service Request Management, Remedy Knowledge Management, BMC Dashboards for BSM, BMC Analytics for BSM, BMC Discovery OnDemand (ADDM), BMC ProactiveNet Performance Management{BPPM} and Integration for BMC Remedy Service Desk (ibrsd), BMC Mobility and BMC Chat.
• Worked with all internal customers, interop teams, and deployment teams to deliver quality releases on time with Scrum Methodology. Coordinated with cross product functional teams across the globe to define a test process that optimized release test cycles.
• Responsible to track all Remedy Product build releases and follow up on the Drop interlock schedule and tracking BVT result and making sure Remedy on Demand Build of Material version gets supported.
• Responsible for tracking VM GA templates before standing them up in a SaaS\cloud environment in the data center by Operation team, final configuration list checklist by QA team, involved in executing sanity test in QA environment before it gets moved into Production stage for new On Demand On-Boarding customers or upgrade existing customers environment.
• Developed and maintained all QA Test Matrix/Process tracking document, for Solution level integration coverage.
• Provided system maintenance/configuration support as required for all Remedy On Demand test systems, 508 Accessibility test system to Vendors, Remedy Product Functional test stack, Remedy Beta Program Stack, filling in for other deliverables as hot fix release and Functional stack tracking and Troubleshooting, plus tracking customer Database upgrade testing and Remedy SSI installer build delivered to BMC Cloud Lifecycle Management for their test\build requirement.
• Responsible to Administrator and created website and developed and managed contents and documents in SharePoint portal for all Remedy Solution Product and Stack Deliverables detail and Process document.
• Lead the effort of Remedy Solution manual test cases, by working with Automation team to get 70% existing test cases, plus new customers and partners hot fix defects get incorporated into Automation test framework as regression suite.
• Was responsible for creating test runs and generating defect reports via Remedy QM and providing it to Automation\Manual QA engineer for important test cycle, plus following on open issue’s to get to closure.
• Was responsible to test new feature as UDM {Data management}in Solution RoD stack, with Solution level integration test cases, which also covered LDAP users download via SSL {LDAPS} configuration using port 636 to Remedy Foundation People form, worked closely with Dev and Product QA team, by providing feedback and helping in configuration to resolve design issues, project issues, bugs, etc.
• Involved in solution defects blocker, build interlock and solution weekly scrum meetings, was responsible to setup meeting to follow up issues, with Product management, Project Management, QA and Dev managers and Lead’s for Remedy on Demand feature related open or blocking issue’s, and making sure to get it to closure.

Confidential, San Jose, CA

Lead Software Quality Engineer

Responsibilities:

• Led transition effort for Acrobat Enterprise Deployment product for 5 months to new remote location and team, all Training was done via Adobe Connect, which stream live Video and Audio.
• Successfully configured and deployed MS SCCM 2007 Server on Win2008 R2 Server with database running on SQL 2008 with Configuration Manager Software Updates Management for Adobe Acrobat and Reader catalog.
• Planned configurations and set up test servers for required testing and development.
• Maintained and Managed VMWare ESX3.5 DataCenter Farm.
• Managed Active Directory 2003 and 2008 environment for test and development requirement. • Created Active Directory test user profiles: Roaming and Mandatory with User AppData\My Documents folder redirected to network locations via GPO policies.
• Ran Automation FEAT test in Citrix Load testing, Using Grinder Framework.
• Led Acrobat Enterprise IT project, which needed close coordination with Adobe IT and Acrobat Engineering team. Provided advance configuration spec, which required in-depth investigation and detailed knowledge of real world Enterprise customers’ configuration workflows.
• Worked with application development teams and vendors to tune and troubleshoot applications.
• Planned and coordinated testing changes, upgrades and new services, ensuring systems will operate correctly in current and future environments.
• Led Adobe Acrobat Customization Wizard IT tool version 5 to 9 to GM and Release.
• Led and coordinated all Acrobat Enterprise Deployment end to end Configuration and application side preferences testing from Acrobat 5 and later releases. This includes project scope, schedules, item completion, develop test cases and plan, develop processes, configuration, technical documents and review of documents
• Worked with support team, Product Management, Program Management, extended QE team, remote QE team, Adobe IT team, and product team to narrow down critical customer bugs. Set up environments to debug issues and provide workaround to customers until hot patches could be released.
• Trained and mentored QE team members, support team, and extended Adobe product team with knowledge transfer for enterprise tool and configuration as: MSSMS 2003 and SCCM2007, Active Directory (GPO Technology for Acrobat - both deployment and Administration templates), IBM Tivoli4.5, Citrix XenApp4.5 and 5.0, Window Terminal Services, Adobe Customization Wizard IT tool, and Window installer Development/Debug tools such as ORCA and Admin Studio.
• Led Window installer command line/package deployment via supported tools for all vulnerabilities fix for Zero Day and quarterly patch releases from last two year.
• Worked with a product management and developers to resolve design issues, project issues, bugs, etc.