PROFESSIONAL SUMMARY

• Having more than 7 Yrs of strong experience in Manual/Automation Testing of client/server and Web based Applications.
• Complete understanding of Software Development Life Cycle/Software Test Life Cycle SDLC/STLC, Product Lifecycle different System development models like V - model, Spiral Model, Water Fall Model, Scrum /Agile and other Software Engineering Concepts.
• Well versed in testing applications built on .Net and Java
• Extensively involved in various testing methodologies like Functional Testing, Regression Testing, Integration Testing, System/end-to-end, performance testing and GUI Testing.
• Assigning task to Team members and preparation of Test Report, Build Status Report, Defect Report, and Effort Estimation and Team Status Report for client and organization.
• Bug reporting to the concerned people and involved in the bug triages (defect review meetings), ensuring the completion of the resolutions for testers specified in the bug triages.
• Extensively involved in Designing and reviewing of Test Cases, Preparation of Traceability Matrix, Minimum Acceptance Plan, and Functional Chart etc.
• Handled the projects as Single Point of Contact from QA team
• Experience in interacting with business users identifying information needs initiating process changes and mentoring team members with project knowledge
• Walk through with Business Analysts on requirement documents.
• Business Intelligence - Having understood the complete domain I was responsible to interact with the Business Analysts on regular basis to generate new requirements and features in the existing product and getting them incorporated by holding JAD sessions with the client/ user
• Heavily involved in User Acceptance Testing (UAT) and training of end users. Defined and documented business training requirements for new product releases.
• Worked on User requirements gathering, gap analysis, impact analysis, risk management procedures and development of Business Designs.
• Experience of Bugzilla, JIRA, Bontq for maintaining bug repository.
• Have an ability to handle multiple projects with competing priorities
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills adept at creating, editing, and coordinating extensive communication networks (facilitation of JAD sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentation e-mails, etc.) to keep team members apprised of goals, project status, and resolving issues and conflicts
• Experience in client interaction, presentations, Demo of New functionality to clients and team-coordination.

TECHNICAL SKILLS

Functional areas: Imaging, Document Management, Retail Banking and Credit Card billing

Operating Platforms: Windows NT /2000 Server, MS-DOS, Windows XP/2000P/NT/9x and Unix

Development Tools & Languages: C, C++, VB Script, HTML/DHTML, Dream weaver, Java 1.6 and .NET.

RDBMS/DBMS: MySql 4.01 and 5.5,SQL Server 2005, Oracle, Informatica and MS-Access

Defect Management Tools: Bugzilla, HP Quality Centre 9.2 and 10.0 (Test Director), Bontq and Jira

Testing Tools: HP Quality Center, HP Load Runner, QTP 9.2 and 10.0.

Configuration Management: Visual Source Safe, Quality Center

Others: Sharepoint, COMINDWORKS, Lotus SmartSuite, MS - Office, MS-Project, CISCO VPN, Citrix, Ms Visio, Apache Tomcat 5.5, IIS (Internert Information Service)

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Analyzed the System Design Document, Software Specification Document (SRS) and prepared System Test Plans by dividing the application into manageable units.
• Involved in writing use cases and test cases using the requirement specifications and supporting documents.
• Participated in understanding the system requirements and in system design
• Provided support for the bugs identified in various modules
• Involved in manual testing of BASS and PROFIT software and reported issues in Quality Center.
• Involved in testing the Pre-QA Builds, performing BVT (Build Verification Test), Functional, Smoke and Regression testing, performance testing and heavily involved in UAT (User Acceptance Testing).Involved in interaction with Client for requirement analysis
• Actively involved in creation of various project related documents, such as SRS and Traceability matrix.
• Involved in Scrum/Agile methodology of software development.
• Acting as a single point of contact between Business Analyst, developers and testers for testing and deployment activities.
• Send the daily testing reports to project manager, track and report upon testing activities including test results, test case coverage.

Environment: Windows NT/XP, Apache Tomcat 5.5, Java, MS SharePoint.

Testing Tools: MS Visio, Manual Testing, HP Quality Center 10.0, QTP 10.0, MS Office.

Confidential

Multiple Business Analysts

Roles and Responsibilities:

• Participated in Analysis of Requirement document.
• Prepared test case and test plan and involved in test plan execution and in the identification of performance issues.
• Responsible for System testing, Regression testing.
• Investigated software defects and interacted with analysts to resolve technical issues.
• Involved in requirement gathering and design, analysis and preparation of UML diagrams.
• Involved in the preparation of high level design document and low level design document. Involved in the design and execution of test cases.
• Developed and executed SQL queries to perform database testing, to verify the data retrieved is the valid data as per the requirements
• Involved in writing the SQL queries to test the test cases of how the data is retrieved updated and deleted in the tables and in defect tracking.
• Documented and reported defects using Quality center.
• For Development, Analysis and Auditing of crucial operation information for all Microsoft and Yahoo Projects handled by Convergys across the globe.
• Monitoring of Business Achievements against pre-set targets and providing Data Analysis & related reports to Client Services Management and update the Standard Operational Procedures
• As a part of Performance Optimization Group my core responsibility is to gather and generate Reviews for Microsoft, helping them with better understanding / control of Critical snapshots of Operational performance.
• Auditing MIS reports for their Authenticity and Integrity to Client’s commitments.
• Handling Project Weekly Dashboards, Agent Productivity, Quality of Service & AHT figures on daily, weekly and monthly basis
• Coordinating/partnering with Information Management Group (IMG), India Command Center (ICC) and North America Command Center (SLCC) to develop consistent reporting process and with a prime objective of driving consistency
• Generating performance reviews for top-level management
• Handling Database server queries by Client and Operations.
• CRM - CAP optimization and Structure analysis
• Developed excel reports using VBA and different tools like DbVisulizer and CRDB

Environment: Windows XP, Microsoft SharePoint.

Tools: SQL Server 2005, DbVisulizer and CRDB, MS Office QTP 9.5.

Trainee/Quality Analyst

Confidential

Responsibilities:

• Involved in writing test cases using the requirement specifications and supporting documents
• Participated in understanding the system requirements
• Provided support for the bugs identified in various modules
• Involved in manual testing of PCMS (Power Control Management System) and reported issues to Technical team.
• Involved in testing the Pre-QA Builds, performing BVT (Build Verification Test), Functional, Smoke and Regression testing
• Involved in interaction with Client for requirement analysis.
• Involved in Waterfall methodology of software development.

Environment: Windows XP, ASP.NET, IIS (Internet Information Service)

Testing Tools: MS Visio, Manual Testing, Bugzilla 2.18, MS Office, MySQL 4.01.

Online Management Information System

Confidential

Responsibilities:

• Involved in writing test cases using the requirement specifications and supporting documents
• Participated in understanding the system requirements
• Provided support for the bugs identified in various modules
• Involved in manual testing of OMIS and reported issues to Technical team
• Involved in Functional, Smoke and Regression testing
• Involved in Waterfall methodology of software development.

Environment: Windows XP, ASP.NET, IIS (Internet Information Services)