Objective

• Qualified, Experienced, Responsible, Energetic and Dependable QA Engineer with over 10+ years of QA experience seeking a QA position with an exciting and innovative company in need of an intuitive and creative approach to testing in a collaborative and challenging atmosphere

SUMMARY

• 10+ years of QA experience & management; Long term professional, growth oriented and strong commitment to work
• Self - motivated, strong organization skills, reliable and keen attention to details, devoted team player and goes beyond limitations
• Effectively manage, support and lead a strong and efficient international team while making authoritative QA decisions that meet company commitments and goals
• Ability to handle multiple variable tasks in fast paced environment within strict deadlines while maintaining high quality objectives and standards; Ability to oversee quality testing of multiple projects and successful product releases
• Strong communication skills, analytical problem solving and planning skills; and the ability to recognize and understand customer facing issues while investigating alternative solutions

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

QA Engineer, Supervisor

Responsibilities:

• Actively involved and focused on Agile process
• Strongly contributed during Planning and daily Scrum Meetings.
• Provided QA point of view during Agile story and tasks discussions to ensure that many test scenarios are considered
• Collaborated closely and reviewed test objectives and test cases with Development and Product Management
• Proactively hands-on testing of multiple products to meet on-time deliverables, within budget & without impacting quality
• Took ownership and responsibility for all of QA assignments
• Delivered testing schedule based on past data on testing durations and what test plans require regression
• Provided valuable testing matrix and bug trends that displayed the current and past progress of testing for each major projects
• Confidently provided full test coverage of new feature requirements based on detailed test plans and test cases
• Utilized Ruby/Cucumber to create feature files to execute automated tests
• Executed, monitored & reported stress, load and performance tests utilizing in-house tools; performed compatibility testing on various OS and hardware platforms
• Strongly established a reliable and very-thorough local and outsourced QA Team
• Provided effective training sessions & mentoring with the outsourced team and local contractors where they were essential to executing vital regression testing on major projects and provided well-documented bug reports
• Pro-active for ways to contribute and improve process, reset and clean up test plans and test cases
• Provided a mechanism to help identify what test plans have been regressed previously
• Immediately took appropriate action and investigated field and customer reported issues
• Delivered quick turn-around to reproduce issues and provided root cause to Development Team to help establish a perfect solution for Field & Customer concerns
• Interfaced with vendors and high-profile customers to ensure appropriate tests have been conducted; provided full report on test execution and metrics to secure full customer relationship and confidence
• Proficient in leading cross-product efforts by coordinating with other team members outside of the Development team
• Coordinated and prepared test environment setup with IT in order for Product Management and Sales to demo product globally
• Ensured appropriate localization test coverage of product, coordinating in-house testing around the globe, from offices in Japan to Germany to Canada and Mexico
• Oversaw a successful product release cycle
• Ensured that all tests and reported bugs have been tracked, reviewed and addressed prior to actual product release for the Change Management team
• Trained and coordinated with Field Testers and discussed their objectives and reported issues
• Coordinated with Development and Product Management on an alpha and beta cycle test plan to receive critical feedback to further improve the release

Confidential, Redwood Shores, CA

QA Manager

Responsibilities:

• Grew a small exciting QA team (3) to a successful comprehensive talented QA team (20) in a fast paced environment to engage and accomplish various multiple projects to the ever-growing global market; QA team attained a commitment to deadlines while achieving, maintaining and delivering high quality product releases
• Encouraged team to learn and adapt to different situations
• Expanded team technical knowledge & skill sets thru numerous on-the-job trainings
• Supported team to explore other methodologies of testing
• Ensured a full test coverage are met and executed to comply with desired requirements and implementations; including OS, hardware and network compatibility
• Established and implemented initial QA process to a growing company by incorporating test cycles to every major product development and releases; accomplished in getting inter-departmental members involved and engaged on QA test perspective and methodologies
• Involved early in design phase
• Participated and communicated actively throughout the product life cycle
• Ensured full test coverage on design and requirements
• Engaged in-house bug reviews to communicate the product quality and progress
• Successfully helped managed, coordinated and transitioned projects from acquired companies; included travel to India to achieve in corporation and merging of the QA process; this accomplished global cross-functional teamwork with offshore facility offices and distributed responsibilities to maximize efficiency
• Acquired the understanding of new technologies, challenges and requirements to continue expanding QA team skills
• Pursue other options to create efficiency without impacting quality
• Coordinated teamwork to share responsibilities to maximize coverage
• Come up with quick assessment and immediate solution to meet customer expectations and requests
• Encouraged team to resolve challenges and escalate concerns
• Train and guide consultants and peers on new and existing feature sets and functionality
• Brought on automation and integration testing to ensure repetitive tasks are accomplished and other relative product components are coherent and functional (including billing and transactions services); this enabled the team’s main tasks to converge on new and critical features of product lines
• Incorporated Field Testing and Beta Program which involved customers and sales team early; this allowed reviewing and responding to critical feedbacks and meeting customer expectations upon release
• Scheduled hands-on involvement with customers and worked closely with customer care to investigate and determine a resolution to customer issues; which successfully attained customer confidence and satisfaction
• Administered bugs and trained project teams on the reporting and bug tracking mechanism of Bugzilla (bug tracking tool); also involved clienteles to evaluate their reported observations; this resulted in an overall effective communication and understanding of product concerns

Confidential, Sunnyvale, CA

QA Manager

Responsibilities:

• Built a technical staff for QA, Network Engineering and Build &Release Engineering
• Managed a QA team to provide testing efforts and automated test tools to ensure quality deliverables and releases
• Oversaw and managed build releases and deployment process to both development and QA environment

Confidential

Senior QA Lead

Responsibilities:

• Planned, developed and executed test plans and test cases for Portico’s GUI and VUI
• Performed and analyzed speech recognition benchmarks and provided results to Nuance development team
• Conducted extensive tests of Portico’s email, voicemail and faxing capabilities; which resulted in the improvements of Portico’s communication and internet features
• Ensured Portico’s paging notification and email consolidation was compatible with major pager services and ISP vendors
• Evaluated and executed the testing of PIM synchronization and third party applications
• Arranged testing of various Billing Reports based on call usage of the Portico system to ensure accurate billing statements
• Organized testing of telecom carrier project; such as BellSouth internal-release and Qwest market-trial
• Managed all testing efforts of myTalk, Confidential ’s free voice-access service to email
• Coordinated testing of Excite Voicemail, a free email service with integrated voicemail and fax services
• Conducted testing of Intuit voice access service to Quicken service
• Planned and implemented testing of Banner and Voice Ads for myTalk, Excite and Intuit projects
• Arranged and conducted automation scripts using Hammer Technology and Segue’s SilkTest, which contributed to service stability
• Written and executed test plan on MagicCap devices and its Backup Storage application
• Tested and reported Performance and benchmark results of Japanese localized MagicCap devices

Confidential, Cupertino, CA

QA Lead

Responsibilities:

• Written and performed test plans and test cases for both German and French localized Newton PDA devices
• Documented test plan and test cases for both German and French localized Newton Connection Kit, an application to synchronize PIM data
• Written and performed test plan and test cases for Newton Backup Utility for Windows, a synchronization tool for MS Windows
• Arranged and documented daily bug reports to the Product Teams in Germany and France
• Delegated responsibilities of QA testers as well as outsourced testing of Newton products
• Documented and reported handwriting recognition test results for German and French Newton devices

Confidential

QA Engineer

Responsibilities:

• Tested ScriptX scripting environment and scripting language
• Executed simple interactive tools to test ScriptX’s multimedia capabilities
• Documented a Performance Test Plan for various multimedia hardware prototypes and provided test results