SUMMARY

• International Software Testing Qualification Board (ISTQB) Software Tester Certification: certified tester (CTFL) - Foundation Level.Have baseline skills in Business Analysis, Business Knowledge, Testing Lifecycle, Testing Expertise, Testing Techniques, Testing Management, Architecture Knowledge, Technical Solution Design and Quality Management.
• 5+ years of systems testing and quality assurance experience in complete Software Development Life Cycle - SDLC and STLC Process.
• Expertise in manual testing of Stand-alone, Client/Server and Web based systems and applications with strong End-to-end testing skill set.
• Excellent knowledge of systems development cycle and testing during each SDLC phase (requirements phase-acceptance test, system design phase (Analysis and design)-System and integration test and the coding phase by a program and module test) with good working knowledge of testing disciplines, tasks, and resources.
• Solid experience with QA Methodology and QA Validations with emphasis on Quality Assurance playing several roles and having the testing mindset.
• Knowledge of waterfall, V-model and agile methodologies.
• Excellent communication and interpretation skills enabling effective interaction with project sponsors, developers and business users.
• Created Test Plan, Test Cases and Test Scripts for manual testing based on the User Requirement Document and System Requirement documents for the Functionality, System, ‘ad-hoc’, Performance, Integration, Regression, GUI, UAT, Security, Load, Database and Usability testing.
• Proficient in Black Box functionality Testing. Executed regression, functional and E2E testing. Performed scenario-based testing from the perspectives of various end-user roles.
• Excellent Interpersonal skills in communication, documentation with leadership skills and proficiency in Quality Assurance and Testing Processes and timely deliverables.
• Co-ordinated with and clearly communicated project progress to Business Teams, Developer and Test teams on a regular basis.
• Fluent knowledge of Google (spreadsheets, doc, forms, slides), Windows operating systems (2000, NT, etc) and the Internet and Internet browsers (IE, Firefox, Safari, etc)
• Knowledge of writing basic SQL queries and Relational Database Management Systems.
• Experience in HP ALM/Quality Center to create a project (central repository) of manual and automated tests and components, build test cycles, run tests and components, and report and track defects. Also create reports and graphs to help review the progress of test planning, runs and defect tracking before a software release.
• Exposure to Automation testing using Mercury/HP-Quick Test Professional (QTP)/Unified Functional Testing (UFT) tool.
• Strong expertise in MS suite like MS Word, MS Excel, MS Project, MS Office Professional, MS Outlook and SharePoint.
• Knowledge of Six Sigma concepts.
• Expertise in Problem solving and Bug Reports using Bug Tracking Tools.
• Working knowledge of Salesforce which included frontline-Customer service representatives and financial advisors Sales Team.
• Strong communication (oral and written), listening and interpersonal skills with strong ability to address matters with tact and discretion.
• Possess an ability to understand the customer's point of view, having testing mind set with strong desire for quality.
• Proven ability to work in a collaborative team environment
• Detail oriented with strong analytical skills and a positive attitude.
• Excellent presentation and training skills.
• Quick learner with the ability to learn and adopt new technologies faster and apply it at work place.
• Proven ability to work independently or as part of a group.
• Excellent ability to take initiative to help others through sharing knowledge and experience
• Result-oriented achiever with excellent planning and organizational skills.
• Ability to analyze complex workflow and issues with an eye on the big picture.
• Excellent organizational, time-management, problem solving, negotiation and decision making skills with superior knowledge of workflows and process improvement.
• Problem-solver who can generate workable solutions and resolve complaints.
• An experienced professional with proven ability to work with both, internal and external clients.
• Computer Savvy, self-motivated to complete tasks and projects, flexible team player, highly adaptable, mobile, positive, resilient, excellent communicator, I am a dependable, responsible contributor committed to excellence and success.

PROFESSIONAL EXPERIENCE

Confidential, Renton, WA

QA Tester

Responsibilities:

• Analyzed Business and System Requirements of the Application.
• Followed Agile Methodology for application Implementation and Testing.
• Participating in sprint daily scrum, planning, Review, meetings.
• Developed Test Plan Document for numerous Releases
• Performed Smoke, Functional, System, Regression and Integration with Positive, Negative Test cases.
• Extensively used SQL for Back End testing to validate data in the database integrity.
• Used various available features of Selenium to develop efficient and error free Automated Test Scripts using Java
• Automate the test cases using Selenium Web driver with JAVA Framework TestNG.
• Performed Gray Box Testing, Regression Testing, Functional Testing, and Usability testing.
• Worked on Integration, System Testing using different devices (iPhone, IPad Web based applications)
• Involved in User Acceptance Testing (UAT)
• Execute Browser Compatibility Testing (IE, Firefox, Chrome, and Safari) of a Web based application.
• Responsible for centralizing the testing approaches in various projects.
• Identified the Automation scenarios, Designed/Setup the Hybrid framework, prepared the UI Object Info, Functions, test Data, Prepared the Test Suite using JAVA Framework TestNG, Executed the Scripts, and updated the scripts as part of maintenance.
• Documented test results, and sent email communications with test results.
• Prepared status summary reports with details of executed, passed and failed Test Cases also involved in weekly status and task review meeting.
• Stress testing of the system and check system behavior under stress.
• Debugging errors (go through logs and core dump analysis).
• Analyzed test results, logged and tracked defects in bug reporting tool.
• Document technical details of issues resolved and assist the team with building and maintaining technical repositories

Confidential

QA Analyst/Tester

Responsibilities:

• Attended review meetings with Business Analysts, Developers and end users to understand and test according to their requirements during the development and implementation of the company's website offering sales illustration, Quoting, Research, eApplication, Underwriting, Policy issue functionality for Life Insurance and Annuity products for internal customers (CSRs, Underwriters, Marketing & administrative staff) and external customers (clients/Policy holders/Financial advisors).
• Interacted with internal users for requirement gathering for development of new online Web portal.
• Reviewed and gave input for the Business Requirements document with the business and development team to understand the architecture and functionality of the application.
• Prepared initial requirement specification for the projects, which included the overview of the system, system functionality, data organization and report specifications.
• Assisted developers to provide recommendations on system design as per business requirement.
• Performed Manual Testing with users, walk-through and checklists on the Business Requirement.
• Conducted Quality assurance meetings in deciding QA Test Strategies and defining data requirements for testing. Also implemented inputs from system Testers to optimize the testing process.
• Took a planned and self-directed exploratory approach to testing:
• Prepared presentations on the working of the developed module and the nature of blending with the other modules and presented to business users and systems team in inspection and review meetings.
• Involved in preparation of Systems Test Plans for different modules and documented test cases and scripts for various screens of the application. Created comprehensive test plans to capture test strategy and approach and test cases and/or scripts mapping to end-user requirements.
• Performed Unit/Integration/System/System Integration/User Acceptance Testing.
• Executed regression, functional and E2E testing. Perform scenario-based testing from the perspectives of various end-user roles.
• Track defects in the software. Report and determine priority and severity of reported defects.
• Worked effectively and efficiently with technical staff in resolving identified defects.
• Provided improvement recommendations on system or application performance.
• Ensured that technical documentation and applications are in agreement.
• Communicated with technical and business teams on testing progress.
• Investigated problems, found their root cause, and clearly documented findings.
• Raised usability concerns and proposed solutions to problems after performing thorough investigation, taking into account the needs of the system end users.
• Responsible for Re-testing and Regression testing after bug fixes to validate and verify those fixes.
• Validated crucial design decisions and try to find flaws with them.
• Proposed suggestions for additions and improvements to the software.
• Communicate test status, findings, and progress on a regular basis. Perform other relevant tasks as assigned.
• Used Quality Center (Mercury/HP-Quality Centre/ALM) for reviewing requirements, test cases, tracking and reporting defects, enhancement requests, and assess the real status of project throughout the life cycle:
• Provided clear and concise feedback to Development team on recurring errors both on an individual and team basis with the aim of minimizing the defects that can be there in final release.
• Involved in weekly project meetings with Business/development/ QA teams to review the development and QA updates and discussed the bugs.
• Directly worked with the development team to resolve problems and provide content for software documentation.
• Participated in Enhancements meeting to distinguish between bugs and enhancements.
• Worked with team of Programmers and testers in resolving issues in the project.
• Implemented Agile/Scrum methodology on small and medium projects to fast pace the project life Cycle.
• Took active role of User Stories on Daily Sprints and represented QA Team.
• Extensively involved in testingpre-deployment and post-deploymentsessions for Q.A., Dev and Production environments and tested scheduled application releases and emergency changes.
• Created, updated and managed communication documents and reports using SharePoint.
• Creation of Business specifications and user guides.
• Trained end users on Company's Sales quote system and client service application via seminars and online training system. The end users included both internal customer, front-line Insurance customer service representatives and external customers that would be financial advisors and policy users.
• Managed QA Metrics from HP QC/ALM by pulling Reports and Graph Analysis and Updated Business Stakeholders on QA Testing Progress.
• Partnered with various Department Managers to ensure seamless transfer of information between Head office Departments and Regional staff to ensure consistency in processes, training, ongoing projects and service communication across the board.

Environment: Quick Test Professional, Quality Center/ALM, MS SQL Server, UNIX, Java, HTML, Oracle9i, Visual Basic.

Confidential

QA Administrator

Responsibilities:

• Developed and maintained strong working relationships with Internal and external stakeholders, by attending weekly meetings, providing feedback and providing strong support and training to promote competitive Insurance products / services / process and system and software.
• Extensively worked on Quotes, Submissions and Requirements for the various Carriers.
• Successfully provided excellent systems and business support to the sales team force of financial advisors on board and the Insurance policy/Account Holders/Investors.
• Conducted online/on-site training and seminars to train the financial advisors/staff on the Insurance Company Sales Illustration system/Online Access system/ Insurance process/products.
• Prepared process manuals to document processes/Illustration system Step-by-step training guide.
• Observing and implementing established company policies and procedures with a focus on implementing Quality Assurance benchmarks.

Environment: Quick Test Professional 8.2, Quality Center 8.0, Windows XP, UNIX, Oracle, Visual Basic.