SUMMARY

• Over 7 years of experience in Information Technology with emphasis on Software Testing/Quality Assurance. Experience in testing Java, VB based Client Server, Web based, Web Services and Siebel applications.
• Strong Knowledge on various phases of Software Development Life Cycle (SDLC).
• Experience working on Siebel Sales, Call Center and Ticketing Applications.
• Thorough hands on experience with designing test cases covering all test conditions and eliminating redundancy and duplications. Experience in creating Test Plans.
• Thorough hands on experience with all levels of testing including Smoke/Sanity Testing, Functional Testing, Integration Testing, System Testing, Regression Testing and User Acceptance Testing.
• Good experience in analyzing changes and identifying areas of the application to be regression tested.
• Experience in functional automation testing using QTP.
• Good Exposure in using of QTP Integrated Environment (Step Generator, Synchronization, Data Table, Actions, Recovery Scenarios and Methods etc.)
• Created and executed Synchronization statements, GUI Checkpoints, text verification, Bitmap Checkpoints, and Database Checkpoints using QTP.
• Good knowledge of SQL and experience at conducting back end testing.
• Ability to thoroughly analyze system’s functional requirements and break them down into test requirements/test objectives and test scenarios.
• Experience in creating Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.
• Experience in using various defect management tools like Quality Center, JIRA and Bugzilla.
• Familiarity with programming and scripting languages.
• Good working knowledge of major Operating Systems and tested applications on Windows 98/NT/2000/XP.
• Ability to handle multiple tasks and work independently as well as in a team.
• Good team player with excellent written and verbal communication and interpersonal skills.

TECHNICAL SKILLS

Tools: QTP 10.0/9.x/8.2, JIRA, Bugzilla, QC.

Languages: PHP, C, HTML, Java script, Java, VB Script.

Databases: MySQL, MS Access.

Siebel Applications: Siebel Sales, Siebel Call Center, Siebel Ticketing.

Office Software’s: MS Office (Word, Excel, Power point).

Operating Systems: Windows 95/98/2000/NT/XP and UNIX.

PROFESSIONAL EXPERIENCE

Confidential, GA

QA Analyst

Responsibilities:

• Responsible for business requirement gathering & analysis, application integration and testing.
• Worked with the Quality Assurance Lead to create quality assurance test plans, create test cases.
• Worked on Siebel Order management, Siebel Product and pricing, opportunity Management and quotes.
• Validated Screens, Views, Applets, Pick Lists, MVG’s, Pick Applets and workflows.
• Worked on integration testing (cox.com, IDM, MCS, Illumina and Siebel CRM)
• Extensively involved in Defect Management (triage, tracking and closing).
• Used SQL extensively for interacting with database to find out or create the test data for testing some of the business processes.
• Performed Smoke, Functional, Regression testing, data validation testing, and User Acceptance Testing (UAT).
• Used QC extensively to maintain test cases and also for tracking the defects.
• Worked in coherence with other testers in different modules to ensure data integrity and cross functionality.
• Performed Regression testing to verify the bug fixes did not break some other parts of the system.
• Worked with business analysts and developers to resolve test failures. Consult with the Business Analysts to clarify project business rules, workflows and dependencies.

Environment: Siebel, Quality center, SQL, Windows XP/Vista, MS Office Suite.

Confidential, Alpharetta, GA

QA Analyst

Responsibilities:

• Reviewed the Business Requirements, System Requirements & High level design documents.
• Coordinated and Involved in preparing test plan and test cases based on the BRD, FRD & HLD.
• Developed test plans, test scripts and build scenarios and test cases according to the user requirements.
• Implemented iterative testing using agile methodologies.
• Independently developed QTP test scripts according to test specifications/requirements.
• Parameterized the fixed values in checkpoint statements, created data tables for the parameters and wrote functions for the parameters to read new data from the table upon each iteration - Performed data-driven testing.
• Executed the Test Cases to verify actual results to expected results.
• Used Object Repository and Object Repository Manager to handle the known VB exceptions in the application.
• Compiled and Edited the Quick Test Pro scripts by introducing Synchronization Points and Wait functions.
• Developed, debugged, executed, and maintained software test plans and test cases using Quality Center.
• Involved in tracking, reviewing, analyzing and comparing bugs using Quality Center.
• Performed Smoke, Functional, Regression testing, data validation testing, and User Acceptance Testing (UAT).
• Worked on Web services testing using SOAPUI.

Environment: Quick Test Pro, Web Services, Siebel, SQL, Quality Center, SOAPUI.

Confidential, CA

QA Analyst

Responsibilities:

• Responsible for identifying typical business scenarios and developing test cases.
• Execution of test cases and interaction with the coding team to report and correct errors.
• Extensively worked on Siebel Call Center application.
• Validated Accounts, contacts and service requests functionality.
• Validated Screens, Views, Applets and Business flows.
• Created automation scripts for Regression Testing using QTP.
• Used Active Screens and multiple Actions in QTP to enhance the test scripts.
• Used Object Spy to identify Object Properties and the run-time object methods and the Test Object methods associated with an object.
• Functional scripts were written Using Quick Test Professional. Introduced checkpoint for identifying all web pages, Objects, text and tables. Known Exceptions were handled in QTP using Recovery Scenario Manager.
• Prepared Test scripts using Quick Test Pro with various checkpoints (text, xml, table, bitmap and image). Implemented regular expressions for checking varying texts, web pages and web objects.
• Prepared Test Scripts for various Actions and compiled these Actions in Reusable Action components.
• Enhanced Quick Test Pro scripts with programming by adding various conditional statements, loop statements and comments to the test.
• Worked on functional and regression testing keeping the new changes in scope old functionality.
• Responsible for Integration testing, data flow between web application and Siebel.
• Logged and Traced defects using Quality Center and Jira.
• Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan.
• Written SQL queries for back end testing.
• Responsible for weekly status meetings showing progress and future testing efforts.

Environment: Siebel, MySQL, Quality Center, QTP, VB Script, MS Office Suite.

Confidential, CA

QA Analyst

Responsibilities:

• Involved in Functional Testing of the application.
• Created Test Plans which describes the features and functions to be tested.
• Worked with team members to execute various functional test cases.
• Performed System Testing, Regression testing.
• Analyzed Defect Reports and work closely with Application Developers for resolving the bugs.
• Worked on Service request creation via multiple channels( Phone, chat and email)
• Responsible for test documentation.
• Conducted GUI, functional and end-to-end testing manually.
• Used Bugzilla extensively to maintain and track the defects.
• Performed Positive, Negative Testing.
• Written SQL queries for back end testing.
• Extensively worked on Siebel Service request module.
• Worked on email implementation and Assignment manger functionality.

Environment: Siebel Ticketing, Bugzilla, Outlook integration, GHD (Phone, chat and Email).

Confidential

QA Analyst

Responsibilities:

• Developed test plans, test scripts and build scenarios work flows test cases according to the user requirements.
• Used SQL extensively for interacting with database to find out or create the test data for testing some of the business processes.
• Performed Black Box testing and White box testing for testing all the business requirements and the System functionality.
• Performed Security testing for the user-defined roles using security points and password validations.
• Performed regression testing, data validation testing, User Acceptance Testing (UAT).
• Used Bugzilla extensively to maintain test cases and also for tracking the defects.
• Worked in coherence with other testers in different modules to ensure data integrity and cross functionality.
• Performed Regression testing to verify the bug fixes did not break some other parts of the system.
• Interacted with developers to resolve the defects.

Environment: PHP, MySQL, HTML, Linux, Javascript, Bugzilla.

Confidential

Test Engineer

Responsibilities:

• Worked on financial application testing.
• Tested Payroll and incentives package.
• Involved in Functional and regression testing.
• Wrote test cases for the application, involved in writing test scripts for Manual Testing.
• Reported bugs using Excel and verifying fixes with each enhancement.
• Reported results back to team through formal status updates to the team.

Environment: Manual testing, TestDirector, SQL, MS Excel, Windows 2000.