SUMMARY

• 10+ years of experience in Information Technology on Production Support - Tier 2 and Tier 3,Quality Assurance-Manual / Automated Testing, SOA Testing,System Testing of Web based Client/Server/Middleware architecure applications.
• Experience in various domains like Network, Telecom and Finance domain.
• Experience in all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) which includes designing, developing and execution of the entire QA Process
• Tivoli Monitoring Service Activation Alarms/Data errors and raising the tickets via BMC Remedy/ClickIT Ticketing System to Field Technicans thru NOC.
• Testing and Production support as Senior Telecom Analyst to Support OSS/BSS applications for Order,Billing,Inventory,Activation/Provisioning,Fault Managament,Performance Management,Service Fulfilment,Service Assurance from North bound CRM tool to Southbound Servers/Network elements
• Experience in Functional, Regression, Alpha, Beta and Performance Testing, Sanity testing, Black Box testing, Ad-hoc testing, Integration testing, GUI testing, Load testing, User Acceptance Testing (UAT) .
• Expereince in Clarity,Clarify, Confidential Cartridge,Cramer-CIM,BBNMS,OSG,IME Polling,OMS,Portel infranet,Infovista,SMARTS,HP TEMIP,PACS/BERT,BBCATS,NUNCAS
• Experience in Lucent Stinger,Adtran,Calix,Alcatel, Tellabs-Telecom Devices using EMS/CMS/AMS applications.
• Handles incoming trouble calls, creates trouble tickets and notifies appropriate department resources of incidents.
• Experience in Installaing,Configuring,Commisioning,Migrating of DSLAM/DLC UTSTARCOM-2000 devices in Central (CO) and remote offices.
• Experience in DMS10,DMS100,EWSD,DCO,5ESS,Cisco Soft-Telecom Switches.
• Experience in Optivity-NMS for Nortel Network.
• Manage trouble tickets from start to finish, including problem resolution, internal and external updates to status of ticket, and incident reporting and escalation as necessary.
• Experience in Cisco 1750,2621 Routers and Cisco 1924,2948G Switches.
• Experience in Nokia Check Point Firewall IPSO Ver 2.x.
• Experience in WI-MAX - Wirelss network-Access point,Perle RAS,Polycom-View /sound station,Avaya VPN/VOIP,Cisco Config maker,
• Experience in AdventNet Web NMS Network Management System for DLC/DSLAM
• Working in both Test and Production Environments.
• Resolve network problems/faults; escalate as necessary to appropriate parties
• Hands on experience in creating and maintaining the Requirements Traceability matrix(RTM)
• Proficient in various testing methodologies like Waterfall, Rational Unified Process and Agile on the basis of quality standards like ISO, CMM levels.
• Expert in testingClient/ServerandInternet/Intranetbased business applications including development and implementation ofTest Strategies, Test Plan, Test Cases, Test ScriptsandTest Summary Reports using Business Requirement documents (BRD) and Use Case documents.
• Proficient in using Mercury interactive tools like Quality Center in testing client-server, web-based and database applications.
• Provide timely and accurate reports for analysis of the network and Network Monitoring System.
• Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control, Infrastructure support, ticket resolution, systems and network monitoring.
• Expertise in Defect management and Bug reporting using various bug-tracking tools such as Test Director 7.6/8.0 and Quality Center 9.2.
• Experience in running UNIX shell scripts and also usedToadforDMLoperations like Select, Update, Insert, and Delete.
• Having very good Analytical problem solving skills. working heavily with monitoring tools to identify, document and resolve or escalate issues
• Adaptability, flexibility to work different shifts, and creativity.
• Performed the Back-End integration testing to ensure data consistency on front-end by writing and executing SQL queries using TOAD on the database applications.
• Documented all test activities as per the organization standards.
• Created Daily Status reports for the Management to keep track of Defects by Percentage.
• Participated in daily status calls during each release/build to update about the day-to-day activity and issues to Project Manager .
• Proactively interacting and collaborating with Business Analysts, Technical Analysts/SME and developers to identify and understand the appropriate data required for testing and sharing the same among our testing team for designing the test cases and to achieve the goal within the Target time.
• Delivering the status reports like testing status, defect-tracking status, and weekly status reports to the Test Manager.
• Prepared Standard testing documentation and user manuals.
• Involved in maintenance for Weekly/Bi-weekly Apls/Beta/Production push releases.
• Created a spreadsheet and documented weekly Beta/Production release notes.
• Possess high energy and an enthusiastic attitude, desire for continued learning and a willingness to take on difficult challenges.

TECHNICAL SKILLS

Testing/NMS/EMS-Performance and Functional Tools/OSS/BSS Applications: HP TeMIP -NMS,PACS/BerT, Clarify, Clarity, TBSCisco Config Maker, Cramer Inventory Management-CIM,Netx Command Center-NCC for gateways, BBNMS -JBBOS/Netx/ML/CIM, Adventnet Web based NMS, Optivity NMS, Confidential ---ASAP Cartridge (Automatic Service Activation Program),Load Runner,QTP,Selenium,SOAP UI OSG,IME Polling,OMS,Portel infranet,Infovista,SMARTS,BBCATS,NUNCAS,Lecent Stinger,Adtran,Calix,Alcatel,Tellabs Telecom Devices-EMS/CMS/AMS application, NCI/TTI for port admin of DMS10,DMS100,EWSD,DCO,5ESS,Cisco Soft - Telecom switches

Script Languages: TCL/TK, Perl, Shell Scripting.

Programming Languages: C,C++,PL-SQL, XML.

RDBMS: Oracle 8, 9, 10g, MS Access 97/2000.

Operating System: Win98/XP/NT4.0/2000,2003,Vista,HP TEMIP, Windows 3.1,3.11 Work Groups,Dos-6.22,UNIX-Solaris -5.8 and 5.9, Weblogic Server),Cisco IOS, 11.x/12.x,IBM Mainframe 3270.

Web / Appication Servers: IIS 5.0, Web Logic 4.5/6.2-BEA,DNS,DHCP,AAA,RADIUS

Defect Management Tool: HP Quality Center 9.2,Test Director 8.0IBM-Rational ClearQuest.

Web Services/SOA-Service Oriented Architecture Testing Tool: AMDOCS-CRM Cramer-CIM, NPAC-for port in /port out web services.

Change Management/Version Control/Config Management: Visual Source Safe (VSS), IBM-Rational Tools (ClearCase)HP datastore,Quality Center/Test director

PROFESSIONAL EXPERIENCE

Confidential, WA

Senior Network Test Lead

Responsibilities:

• Working as Senior Test Lead to Support OSS/BSS applications for Inventory, Activation/Provisioning, Fault Management, Performance Management, Service Fulfillment, Service Assurance
• Supporting for System SOA Web Services Testing and Production Support as Tier1 and 2 for supporting Production Tickets thru ClickIT CRM/Remedy.
• Interacting with the Sasktel vendor-BA’s for gathering, updating and modifying the requirements and updating SRD/BRD doucuments.
• Tivoli Monitoring Service Activation Alarms/Data errors and raising the tickets to Field Technicans thru NOC. working heavily with monitoring tools to identify, document and resolve or escalate issues
• Infrastructure support, ticket resolution, systems and network monitoring.
• Handles incoming trouble calls, creates trouble tickets and notifies appropriate department resources of incidents.
• Manage trouble tickets from start to finish, including problem resolution, internal and external updates to status of ticket, and incident reporting and escalation as necessary.
• Resolve network problems/faults; escalate as necessary to appropriate parties
• Provide timely and accurate reports for analysis of the network and Network Monitoring System.
• Creating Test Scripts/Cases for testing web based OSG/IME-activation and billing applications.
• Testing the Reports generated for accuracy of the data reported using Oracle SQL queries using TOAD.
• Responsible for updating User Manual Documentation.
• Closely working along with Programmers in OH,NC,LA,NJ areas and Program Manager for timely fixing of bugs.
• Executed test scripts, maintained test results and test data in Quality Center (QC) using test lab and test plan.
• Performing different types of testing like Functional, Smoke, System, Integration, Regression tests and Database testing.
• Responsible for analyzing business requirements and development specifications in order to create and execute test plans and iinvolved in analyzing the applications and development of test cases.
• Tests were planned and managed using Quality Center (QC) and performed Manual Testing
• Performed GUI, Functionality, Compatibility, and Negative Testing.
• Used OSG/IME propritory tools for performing Functional Testing and Regression Testing.
• Responsible for identifying the functional test cases for Regression Testing and automated these scripts using OSG/IME.
• Developed test scenarios and test procedures based on the test requirements.
• Designed and Performed User Acceptance Test (UAT).
• Tivoli Performance Monitoring, Testing of OSG webservcies applcations using XML request and response for Service activation and Provisioning of Retail products(Modems,Cellphones), Intec Polling Billing application.
• Interacting with vendors for Hot fix
• Tier-1/2 support in production and testing
• Creating traceability test matrix for specification based Webservices SOA Testing and
• Submitting regular test status reports to Testing Manager
• Worked on Mainframes and performed testing for Java-based web application.
• Involved in weekly walkthrough and inspection meetings to verify the status of Testing.
• Actively participated in the defect management process by identifying, replicating, logging, escalating, documenting, and resolving defects/issues for all the applications. Used Quality Center as the web-test management tool.
• Checked log files along with the performance results to dig deeper into the bottlenecks/issues in order to discover the problem areas and root cause and resolved them.

Environment: CRM-OSG/IME polling applications,TTI/NCI Port admin Tools,Web Logic Server,Tibco-Middleware, SOAP UI, Load Runner,QTP,Selenium,Quality Center, Altova XMLSpy XML Editor Tool,IIS,PL/SQL,Mainframe DB2,MS Office,Quality Center 9.5,Putty,UNIX/PERL Shell Scripting,VMware Client.

Confidential, GA

Senior Network QA Tester

Responsibilities:

• Working as Senior Network Test Lead to Support OSS/BSS applications for Inventory, Activation/Provisioning, Fault Management, Performance Management, Service Fulfillment, Service Assurance for Network Creation and Testing
• Analyzed system requirements and involved in developing Test Cases from BRD.
• Developed Test plans, Test scenarios and Test cases for Functional, UI, Backend testing and supporting Production Tickets thru Clarify CRM.
• Resolved Production software Bugs thru Quality Center-QC.
• Requirements gathering, analysis and ensure requirements are developed
• Attended Daily Defect Status meetings and attending other project status meetings
• Responsible for setting up test approach review meetings.
• Tivoli Monitoring Service Activation Alarms/Data errors and raising the tickets to Field Technicans thru NOC. working heavily with monitoring tools to identify, document and resolve or escalate issues
• Infrastructure support, ticket resolution, systems and network monitoring.
• Handles incoming trouble calls, creates trouble tickets and notifies appropriate department resources of incidents.
• Manage trouble tickets from start to finish, including problem resolution, internal and external updates to status of ticket, and incident reporting and escalation as necessary.
• Resolve network problems/faults; escalate as necessary to appropriate parties
• Provide timely and accurate reports for analysis of the network and Network Monitoring System.
• Involved developing detailed Test plan, Test cases from use cases, developed test cases for Functional and Regression SOA Web Services Testing, Integration and System Testing.
• Tracked, Documented and managed the change requests and defects using Quality center
• Configure test environment for specific test cases, create test data, and execute manual tests, document results and update defect tracking systems.
• Extensively Involved Testing the application in different environments likes Integration Testing, System Testing, User Acceptance, and Pre-Production.
• Involved in Backend testing using SQL Queries using TOAD Tool.
• Used Quality center to develop the Test cases using Test lab, defect tracking tool, test plan, Requirements, version control tool.
• Provided daily updates to the QA Manager on the status of day-to-day testing
• Understand business process and technical information from the Business and define validation process.
• Writing Testcases basing on User Requirements and Functional Specifications for Functional, End User Acceptance and executing the same with End Users.
• Document Test Report on successful execution and implementation of the module-sales/support
• Perform Gap Analysis and ensure compliance
• Responsible to provide data setup for the interface modules.
• Perform and provide peer support to build templates for documentation.
• Participate in technical and team meetings to plan, track, discuss issues and resolve bugs.

Environment: Telnet application, PL/SQL, TOAD, XML,Solaris -2.9,Unix Shell Scripting, Clarify-CRM,OMS-Order Management,MQ Series, WebLogic Server,Tuxedo,Tibco Middlewares,BBNMS,BBCATS, SOAP UI, Load Runner,QTP,Selenium,Quality Center, AMDOCS Cramer Inventory GUI Web based applications.

Confidential, NJ

Test Lead

Responsibilities:

• Tivoli Monitoring Service Activation Alarms/Data errors and raising the tickets to Field Technicans thru NOC. working heavily with monitoring tools to identify, document and resolve or escalate issues
• Infrastructure support, ticket resolution, systems and network monitoring.
• Handles incoming trouble calls, creates trouble tickets and notifies appropriate department resources of incidents.
• Manage trouble tickets from start to finish, including problem resolution, internal and external updates to status of ticket, and incident reporting and escalation as necessary.
• Resolve network problems/faults; escalate as necessary to appropriate parties
• Provide timely and accurate reports for analysis of the network and Network Monitoring System.
• HP Quality Center is used for writing Test Cases, Test Run, Defect Tracking and Automation.
• Experience in Cisco 1750,2621 Routers and Cisco 1924,2948G Switches.
• Experience in Nokia Check Point Firewall IPSO Ver 2.x.
• Acting as function and technical support as Business Analyst to collect BRD documents from end user and interecting with Developer,project manager,program manager,testers,Infrastruture team and DBA team.
• Conducted Functionality testing during various phases of the application.
• Participated in requirements walkthroughs, kick-off meetings, and Project implementation meetings.
• Involved in backend testing of the SQL database and verified the data in the tables to match the data to the Orders and Activation Messages like order and Building access number, internet bandwidth, and circuit utilization.
• Used SQL for backend testing using tools like TOAD.
• Tested and certified software defect fixes and new functionality and reviewed test summary reports.
• Managed relation with trading partners with the goal of reaching the need for changes to the application based on existing system.
• Participated in functional requirement review meetings, test status review meetings, daily defect status meetings.
• Worked with team leaders to ensure the quality of test deliverables and timely completion of individual test plans.
• Executed Test Cases, Documented Test results and notified Defects to the Technical team
• Involved in different phases of Project Life Cycle.
• Analyze and design comprehensive, efficient tests and test implementation strategies for various projects.
• Coordination of test plan, test results and reports in central repository - Shared portal/K Drive
• Performed Positive and Negative Testing on the application
• Interacted with developers and Business System Analysts for customizing, finding and fixing defects
• Conducted a wide range of quality tests to ensure that software meets specified standards and end-user requirements
• Configure test environment for specific test cases, create test data, and execute automated or manual tests, document results, and update defect tracking systems reports to the Offshore/Onsite Manager.

Environment: JAVA Runtime Environment, WebLogic BEA Server, Tuxedo, Tibco-Middleware Servers, Web Services -SOA, SOAP UI, Load Runner,QTP,Selenium,Quality Center, Oracle 9, XML, Unix-Solaris 2.9,TBS -Order, Portal Infranet-Billing, Clarify-Fault Ticket, Smarts and Infovista—Performance Management COTS Web based applications, Telnet,Putty,VSS and Citrix Metaframe Server, Track Record,MQ Series.

Confidential

Senior Tester

Responsibilities:

• Review Design documents
• Prepare Test Specs, Test Data, Test summary reports
• Test production fixes
• Maintain Risk Register
• Collect and document customer requirements.
• Responsible for Functional, Integration and System testing activities.
• Analyze defects, Develop defect reports and track status, and reproduce defects to the developers.
• Create traceability test matrix for specification based testing.
• Submit regular test status reports to the Offshore/Onsite Manager.

Environment: Telnet,Mercury Test Director 8.0, XML, Woosh, Unix Shell Scripting, MQ series,Citrix Metsframe Server, Oracle, PL/SQL,Toad Back end Tool, NuNCAS GUI /HP TeMIP application, PACS/BerT GUI application.

Confidential

QA analyst

Responsibilities:

• Installaing,Configuring,Commisioning,Migrating of DSLAM/DLC UTSTARCOM-2000 devices in Central (CO) and remote offices.
• Collect and document customer requirements.
• Prepare Test plans, Develop and execute test cases.
• Responsible for Functional, Integration and System testing activities.
• Design and execute automated tests.
• Develop automated techniques to generate test inputs.
• Analyze defects, Develop defect reports and track status, and reproduce defects to the developers.
• Estimate the amount of time needed for each task.
• Create traceability test matrix for specification based testing.
• Interact with Programmers/Developers, Managers and End Users.
• Submit regular test status reports to the managers.
• Involved in preparation of ISO Process documents.
• Defect Tracking using Clear Quest.

Environment: Oracle7,Pl/SQL,IBM-Rational Clear Quest and Clear Case,XML, SOAP,CORBA and Windows 2000,Clarity,Clarify, Confidential ASAP Cartridge - Service Activation and Selectica-Phone Number selection Web based GUI applications.