SUMMARY

• Analytical, enthusiastic & innovative Quality Assurance Analyst with over 7 years of experience in Information Technology which includes, software quality assurance, requirements gathering and analysis, client & team coordination & user training.
• Work experience sector includes Telecommunications, Banking, PayDay loans and Healthcare.
• Expert at using both manual and automated testing tools for systems, security, integration, user acceptance, positive and negative, functionality and regression testing.
• Developed use cases, test strategy, test plans, test cases, training manuals, requirements traceability matrix documents.
• Extensive ability to collaboratively work with Clients, Business Analysts, Project & Executive Management, Testers, Developers and Important stake holders.
• Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and manual testing.
• Testing expertise includes Formulation of Test Assets, Strategies, Test environment setup and Test documentation, Implementing Test Standards.
• Expertise in doing the cross browsing testing on IE, Firefox, Safari.
• Extensive experience in Manual /Automated testing of Web based and Client/Server applications with proficiency in Load and Performance Testing. Good experience in agile methodology.
• Highly proficient in working with automated testing tools like HP Tools (Quick Test Pro, Load Runner and Quality Center). Proficient with QTP in scripting and running test suites in Quality Center. Extensively worked in Regression Testing, Functional Testing and Performance Testing.
• Experience in understanding of software development methods.
• Experience in Creating or Importing a Web Service testing project and added a WSDL to create tests from some Web Service requests in SOAPUI.
• Thorough understanding of the SDLC process entailing requirement analysis, design, development, testing, change request management and maintenance / enhancement support to the client with different models like Waterfall, V - Model and Agile-Scrum software development process.
• Thorough knowledge and understanding of Agile/Scrum including Sprint Planning, Backlog Grooming, Acceptance Criteria, User Story definition.
• Customer Focus and Relationship Building including demonstrated ability to work well with business analysts, developers, management and end users in a cross functional Agile Scrum team.
• Extensive experience using LoadRunner for Performance Testing, Stress Testing, and Load Testing.
• Proficient in Creating and Enhancing scripts, Executing Tests and Analyzing results using LoadRunner.
• Experienced in Design and Execution of Test criteria, Scenarios, and Scripts from requirements.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro, Load Runner, Quality Center, JIRA,QA Load, Test Director, Rational Robot, Visio, HP Web Inspect, QA Director, Team Foundation Server, VersionOne

Platforms: Windows Pro, XP/2000/NT

Languages: SQL, XML, C, C++, ASP, Java, J2EE, Visual Basic, .Net, PHP

Database: SQL Server, Oracle, MySQL

Software: Microsoft office Suite, MS Project, Visio, iRise, Cognos Query Studio

Servers: Websphere, Weblogic, ISA,MOSS,WFE

PROFESSIONAL EXPERIENCE

Confidential, TN

QA Analyst/Performance Tester

Responsibilities:

• Analyzed Design documents. Worked closely with QA Manager for writing Technical Documents.
• Developed Test Plan for both manual and performance testing, which includes actual test cases/test matrices and Scenarios.
• Active participant in the Scrum meetings for requirement, planning and communication.
• Performed Functional, Regression, Automation and Performance testing.
• Validated the XML Schema and WSDL files using SOAP.
• Performed Cross Browsing Testing on IE, Firefox, Safari.
• Used Load Runner for Performance testing. Calculated the response time of various transactions in the existing application and then compared it with the new application to make sure that performance is good.
• Created Load Runner Scenarios and Scheduled the Virtual user to generate realistic load on the server using Load Runner.
• Enhancing the scripts using Virtual User Generator and performed Parameterization and Correlation to meet the requirements.
• Configured and used Performance Monitors to monitor and analyze the performance of the server by generating various reports for CPU utilization, Memory Usage, load average etc.
• Extensively performed Load/Stress testing.
• Performed scalability testing in the QA environment against various configurations.
• Interacted with the Developers to resolve the Bugs on a daily basis.
• Provided Training on Performance Testing using LoadRunner.
• Attended various QA and other meetings as required.

Confidential

Credit Payment Services

Responsibilities:

• Coordinated and Involved in preparing test plan and test cases based on the functional requirements and the business rules.
• Implemented iterative testing using agile methodologies.
• Managed, documented and controlled all the Test Cases, Test Scripts and Test Results using Quality Center.
• Performed Black Box, Functionality, Positive and Negative Testing
• Validated the XML Schema by verifying if the tags are properly closed following case-sensitivity, checked for XML Declaration, checked if the data entered in different fields of a GUI webpage is stored correctly in the respective fields of XML page, in the form of information wrapped in user defined tags.
• Performed Cross Browsing Testing on IE, Firefox, Safari.
• Involved in testing service integrated websites where Drupal was used for Content Management System(CMS).
• Tested Mobile Application which is still under developing stage.
• Developed Test Scripts using QuickTest Pro to perform Regression Testing
• Identified bugs and reported using Quality Center.
• Performed User Acceptance Testing (UAT) of the application
• Created Check Points to verify the behavior of GUI object properties using Quick Test Pro
• Parameterized the scripts to perform Data Driven Testing
• Wrote SQL queries to check the data updates in the database using MySQL
• Performed Manual and Automation testing of the application under test
• Ran UNIX Shell Scripts to perform batch job execution
• Provided extensive user support to fix the bugs and interacted with the users
• Used LoadRunner to test the Performance of the application under heavy load and finding the bottle necks within the application.
• Executed the Test Cases to verify actual results to expected results.
• Responsible for generating Virtual user scripts using the LoadRunner VUGen utility for web (HTTP/HTML) Protocol.
• Enhanced Vuser scripts by parameterizing the user name's and id’s to run the script for multiple users.
• Used Web Reg Find function to search for the text, lr eval string function and atoi functions in LoadRunner in various sections of the script
• Prepared Correlation and Parameterization and Error Checking statements for the scripts wherever required
• Changed the runtime settings such as pacing, think time, Log settings, browser emulation and timeout settings in LoadRunner VUGEN.
• Used Scenario By Schedule in the controller to change the Ramp Up, Duration and Ramp Down settings
• Monitored the metrics such as response times, throughput and server resources such as Total Processor Time, Available Bytes and Process Bytes by using LoadRunner Monitors.
• Created Rendezvous points to simulate a scenario of multiple users performing the same action simultaneously.
• Analyzed the Transaction Summary Report and graphs generated in a LoadRunner Analysis session
• Analyzed server resources such as Total Processor Time to look for performance bottlenecks.
• Identified performance issues including: Memory leaks, deadlock conditions, database connectivity problems, Slowest SQL, Server Request Breakdown, Transaction breakdown, Load Balancer configuration and Settings, Web Sphere configuration, Web Server session management and hardware profiling using Mercury Diagnostics.
• Responsible for weekly status updates showing the progress of the testing effort and open issues to be resolved.
• Involved in tracking, reviewing, analyzing and comparing bugs using Quality Center
• Responsible for the coordination of daily cross team bug reviews. As, well as feedback to the QA team relating to their bugs.
• Found workaround in case of system failures during testing.

Environment: QuickTest Pro 11.0, LoadRunner 11.0, Quality Center 11.0, VersionOne, TFS, C/C++, VB Scripting, HTTP, PHP.

Confidential, Alpharetta, GA

QA Analyst/Performance Tester

Responsibilities:

• Involved in Reviewing Business Requirements and Business Analysis.
• Involved in writing Test plan, Test scripts and Test cases.
• Analyzed the positive and negative flows of the Application.
• Involved in preparing automation Test Plan Document.
• Active participant in the Scrum meetings for requirement, planning and communication.
• Involved in multiple cross-functional Scrum team meetings. Provided progress made by the QA team during each sprint.
• Involved in meetings of all Scrum team with inter-Scrum dependencies.
• Performed UAT testing in different environments.
• Involved in the Trouble shooting issues with developers in UAT Testing.
• Performed Cross Browsing Testing on IE, Firefox, Safari.
• Performed Testing on Mobile Application for both Android and Apple OS.
• Performed backend testing using oracle queries to validate the data in the application in TOAD.
• Performed Navigation and inspection of the entire contract for an imported WSDL, including all imported and included WSDL files in SOAPUI.
• Performed all the web services using SOAP testing tool.
• Validated the XML Schema and WSDL files using SOAP.
• Involved in all the web services using SOAP UI testing tool.
• Interacted with Business Development Team, Application Developers, Project Manager and other team members on application testing status when necessary.
• Analyzing Test Results, Recording Defects encountered while Test execution and Tracking them in JIRA.
• Developed VB script for all the modules which need to be automated using QTP.
• Enhanced the Script by inserting Verification points, Regular Expressions, Synchronizing points.
• Worked with Keyword Driven, Test automation Framework in QTP.
• Conducted Regression Testing on every new build after the Bug fixes with the help of QTP scripts
• Executed the QTP scripts from Quality Center.
• Experience in designing reusable functions using descriptive programming using QTP.
• Experience in identifying the objects which are not recognized by QTP and created new objects with descriptive programming.
• Designed multiple LoadRunner scripts (Vugen) with different protocols like Web (Http/Html), Web (click & script), Web services for load testing different applications.
• Correlated and Parameterized test scripts to capture Dynamic data and input various test data as per business requirements.
• Responsible for performance, stress and capacity testing assessments for a number of company products. Worked with development team on server tuning efforts. Utilizing LoadRunner 9.50, LoadRunner Analysis, Visual Garbage Collector, Quality Center, MS Visio and MS Project.
• Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management using Load Runner analysis component.
• Identify system/application bottlenecks and work with Bottomline to facilitate the tuning of the application/environment in order to optimize capacity and improve performance of the application in order to handle peak workloads generated via Mercury Interactive LoadRunner tool to simulate activity.
• Created Vusers to emulate concurrent users, inserting Rendezvous points in the Vuser scripts and executed the Vuser Scripts in various scenarios which were both goal oriented and manual using Load Runner.
• Added various monitoring parameters (CPU, Memory) to the LoadRunner controller for monitoring.
• Setting run-time parameters (Think time, Pace time, Replay options etc.).
• Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management using Load Runner analysis component.
• Created, Executed and Monitored the feasibility of various manual and goal oriented scenarios of an application with Load Runner Controller.
• Configured Web, Application, and Database server performance monitoring setup using LoadRunner Controller.
• Used Performance Center to run multiple load tests for different applications by assigning multiple Load Generators to multiple VUser groups.
• Used Performance Center Dashboard module to access the information of different tests.
• Used Timeslots module for scheduling of tests and resources.
• Participated in discussions with the QA manager, Developers and Administrators in fine-tuning the applications based on the Results produced by Load Runner Analysis.
• Coordinated and collaborated with Developers, Production support team, Project Management folks and Requirements Analysts to resolve issues.

Environment: LoadRunner 9.50, Performance Center 9.5, QTP 9.2, Quality Center 9.0, JIRA, SOAP1.1, HTTP1.1, XML, Web Sphere application sever 6.1, PL/SQL.

Confidential, Wilmington, DE

QA Analyst/Performance TesterJuly 2008 to present

Responsibilities:

• Analyzed the Functional Design Documentation and developed the Test plan and Test cases for the Functional and Business requirement as per Standard Operating Procedures (SOP).
• Wrote Functional/Performance Test Plans, Test Cases, Test Results Reports, during the software development cycle using Agile process.
• Core member of the Scrum team. Involved in meetings between developers and testers and interacted directly with off-site end users via regular conference calls.
• Actively interacted with Team Members, Developers, Business Analysts and Project Management team to analyze the Business process and Requirements.
• Formulated detailed Test Plan using Rational Test Manager, after analyzing business rationale and software requirement artifacts.
• Used Rational Robot for Functionality, Regression and GUI testing of this application.
• Created extensive Data Driven Test scripts for reading data from Data Pool for Security Testing.
• Involved in Development of Performance test deliverable like performance test plan, Performance test scripts coverage matrix, and Performance test schedule.
• Responsible for Load and Performance testing to check memory leaks and stability of application.
• Developed and executed VuGen scripts for the Performance tests.
• Involved in data correlation (Parsing), parameterization, as well as setting up configurations identifying bottlenecks and troubleshooting the results of a test.
• Involved in Performance testing, Stress testing and Web Load testing for multiple V-users of application using LoadRunner.
• Created Virtual Users and Load Scenarios for the application using LoadRunner.
• Provided system-tuning support for Weblogic App, JVM Tuning GC performance optimizations, DB2 servers for efficient use of system resources, system monitoring using Perfmon and Performed statistical analysis in MS EXCEL.
• Participated in implementation of patches and other code fixes with Production Support, Change Management and IT Operations.
• Developed and Maintained Test Matrix on various dimensions like test status to reflect the test progress.
• Used Quality Center for tracking defects, assign work activities, and assess the real status of project.
• Used SQL queries for back-end testing.
• Participated in walkthroughs and inspection meetings to review.
• Assisted in documenting the user manual for end user.

Environment: QTP 9.0, LoadRunner 8.0/9.1, Quality Center 9.0, Java, HTML, JavaScript, Oracle, Windows XP, UNIX, SQL

Confidential, Richmond, VA

QA Analyst

Responsibilities:

• Analyzed Design documents. Worked very closely with project Managers for writing Technical Documents.
• Attended documents Walk-Thru with Development Team.
• Developed Software Test Plan includes actual test cases/test matrices and Scenarios
• Performed the Functional, System, Unit & Integration testing
• Extensively interacted with the Developers to resolve the Bugs
• VBScript was used to enhance the power of the Scripts for handling complicated scenarios in QTP
• Used Oracle as back-end database. Tested the back-end using SQL queries.
• Used lot of stored procedures as well as triggers to test the application.
• Used LoadRunner for stress testing of the application.
• Assisted technical writers to formulate user support manuals and demonstrated new functionality to users
• Performed testing after installing the Product/Release into the production environment.

Environment: QuickTest Pro 7.0, LoadRunner 7.8, Test Director, C/C++, .Net, PL/SQL, JBoss, SQL Server, Oracle, TOAD, UNIX, Shell programming.

Confidential, Blue Bell, PA

QA Engineer

Responsibilities:

• Analyzed the System Requirement Document and developed Test Plan and Test Cases
• Managed, documented and controlled all the Test Cases, Test Scripts and Test Results using Test Director
• Performed Black Box, Functionality, Positive and Negative Testing
• Developed Test Scripts using QuickTest Pro to perform Regression Testing
• Identified bugs and reported using Test Director
• Performed User Acceptance Testing (UAT) of the application
• Involved in testing according to HIPPA code Claim Processing and Remittance Advice Claims Processing.
• Used Check Points to verify the behavior of GUI object properties using Quick Test Pro
• Involved in testing the different types of claims ( personal, corporations / facilities UB-92 form )
• Parameterize the scripts to perform Data Driven Testing
• Wrote SQL queries to check the data updates in the database using SQL Navigator
• Performed Manual and Automation testing of the application under test
• Ran UNIX Shell Scripts to perform batch job execution
• Provide extensive user support to fix the bugs and interacted with the users
• Used LoadRunner to test the Performance of the application under heavy load and finding out the bottle necks within the application.

Environment: QuickTest Pro 6.0/7.0, Test Director 7.0, LoadRunner 6.5/7.8, Trialworks Database, SQL Server, JavaScript, HTML, MS Word, Excel, Oracle, UNIX and SQL Navigator.