SUMMARY

• I am an information technology professional with 17 years of experience in quality assurance, and product management with R & D Organizations.
• More than 15 years of experience in CRM / AMS products.
• I am currently QA Team lead at Confidential, an organization that develops, implements, and manages CRM/ASM Enterprise, Web, SaaS, and Mobile software for constituents, associations and other non - profits.
• In this role, I focused on managing the onsite and offshore QA teams. Also as an Individual contributor designing / testing of new product development and entire Release cycle of the Confidential product lines.
• Defined Quality Policies / Standard / Templates / Tools from scratch and implemented them successfully in R & D Organization.
• Managed Onsite and Offshore Software Testing Team.
• Single Point of contact in Organization for all functional and QA related activities.
• SME of CRM / AMS and Constituent Engagement Software (Enterprise and SaaS Products).
• Responsible for implementing, coordinating, and overseeing activities related to the Quality of the CRM / AMS Product.
• Support Development, QA, Documentation and other teams throughout the SDLC.
• Implemented Agile / Scrum practices in QA department.
• Worked closely with Automation QA team to create an automated regression test suite and improve daily build quality.
• Responsible for identifying scenario for automation team. (What to automate and what not to)
• Worked closely with Performance team to create load / stress testing matrix of enterprise and SaaS based web application.
• Triaged customer defects daily to provide responsiveness and improve customer faith.
• Hired / Groomed / Trained and Mentored QA team members.
• Plan, Manage and Execute Multiple QA Projects - End to End release activities (Unit - Integration- Regression- Package and UAT Testing).
• Demonstrate strong team player and interpersonal skills with the ability to build relationships across organizational levels and effectively deal with a team comprised of both local team members and offshore team members.
• Worked closely with Product Owners / UX design team and Product stakeholder to incorporated correct business functionality in Product.
• Reduced Defects count in product by 25 % by implementing different quality checkpoints (Review of Test cases, Group review and review with stakeholder).
• Reduced testing time of QA team by 20 -25 % in verification of client Defects.
• Worked on Mobile, Web, SaaS, Desktop applications.
• Worked with Development team to integrate PayPal, Cyber source, Vantiv credit card payment gateway with Confidential 360, PGO application and performed end-to-end testing.
• Fully versed with Product Inception to Product go to marketing activities.
• Maintained QA environments Inventory and ensured that environments and running and QA team is doing testing on real test data, Instead of fake.
• Actively involved in Six Sigma - Green belt project.
• Configuring and manually testing software applications and developing test plans and test cases. Preparing test strategy and use cases.
• Conducting functional/ integration/ system/ regression/ user acceptance testing for the software product under varying conditions and analyzing the behavior of the system.
• Performing defect analysis to ascertain any non-compliance with the set procedures/ guidelines.
• Testing software programs to ensure compliance with specifications and maintaining documentation.
• Created manual test plans, cases, scenarios and scripts per requirements and business goal documentation.
• Worked with QA team on Automation Framework using QTP, Scripted Regression & Package Scenarios.
• Conducting POC using LR & VSTS tool
• Analyzing Performance issue using SQL Profiler and ANTS Profiler.
• Implementing Six-sigma Practices in Project to reduce the defect.
• Coach and Mentor test Engineers on regular basis to drive maximum productivity and efficiency.
• Suggesting appropriate as well as technology-based solutions for enhancing functional efficiency of the organisation and achieving business excellence.
• Sound Knowledge on CRM and Association Management System, Accounting and Document Management Product.
• Root Cause Analysis of data Integrity Issue
• Design Creation of Gap Item and functional deficiency defects.
• Worked as Product SME’s role and Performed UAT.
• Actively involved from Project Inception (Information Gathering) to Implementation (Client Acceptance) as well as providing Post Project support.
• Mapping client’s requirement and converting them in design and test cases
• Supporting and facilitating clients in attaining their business targets.
• Interacting and building relationships with clients. Engaging with clients for addressing challenging issues.
• Contributing to the design, development, testing, troubleshooting and debugging of the software.
• Ensuring smooth implementation and testing at client location.
• Providing post-implementation, application maintenance and enhancement support to the client with regard to the product/ software application.
• Knowledge of Microsoft technologies and MS-SQL Server, Oracle.

TECHNICAL SKILLS

ERP / CRM Product: PeopleSoft 7.5 (HRMS), Oracle Apps, Salesforce, Microsoft Dynamics 365

Testing Tools: Quality Centre 10.0, Test director 8.0, Rational Clear Quest, QTP 9.5, Load Runner 9.2 MTM, TFS, Selenium, VSTS, Jira

Project Management Tools: MPP, SCRUM Works, Visio

Reporting Tools: SQR, Oracle Reports, Crystal Reports, Data Analytics (Business Objects)

Other Tools: VSS, TFS, PVCS Tracker, Parature, Vantiv/ PayPal /Cyber source Payment Card, Expocad, CDQP (PBBI-Spectrum), Passkey, Lyris List Manager TOAD (Tools for Oracle Developer), Nessus Vulnerability Scanner, Business Object 3.1 / 4

RDBMS / Language: Oracle8/8i, SQL 2000/SQL 2005 / SQL 2008 /SQL2012, Microsoft Technology VB.NET 4.5, WCF, ASP.NET 2.0, C#

Operating Systems: Windows 2000, Windows NT, Windows XP, Windows7, Vista, UNIX, Windows 2008

CMS: DNN, Ektron, Sitecore, SharePoint

PROFESSIONAL EXPERIENCE

Confidential

QA Team Lead and Functional Designer / Product SME

Responsibilities:

• Managing Onsite and Offshore QA team and tracking Day-to-Day work.
• Actively Involved in all Confidential Products (Enterprise, SaaS, Web, Mobile) s from Testing / Design and automation perspective.
• Working as a SME (Subject Matter Expert) for Product Owners/ QA and Dev team members.
• Planning/ coordinating End-to-End Product Release activities (Regression, System, UAT, Package, and Performance Testing).
• Responsible for implementing, coordinating, and overseeing activities related to the Quality of the Confidential application.
• Root Cause Analysis (RCA) of Financial and Credit Card Issue.
• Updating daily, weekly and monthly project updates to senior management.
• Working closely with Automation QA team to create CI (continuous integration) script and build automated regression test suite to improve daily build quality. Also working on prioritization of automation scenario.
• Triaging customer defects daily to provide responsiveness and improve customer faith.
• Review of new product design and test cases of QA Team members.
• Working with Performance testing team to create load / stress testing matrix.
• Managing / reviewing of Project artifacts (Design documents / Test cases, online help, Project documents, automation scripts).
• Identifying CI scenarios for Automation team.
• Creating Scrum tasks, managing scrum teams, and scheduling Daily QA call to review testing work.
• Hiring/ Grooming / Mentoring new team members.
• Working with Product Management team on Go to Market activities.
• Working with QA team members to define / modify QA processes / policies and templates.
• QA Planning and execution of any third party software Integration with Confidential 360 Application. (E.g. Credit Card, Business Object, Notification, LMS, CMS, etc.)

Confidential

Environment: Client Test and Production Environment, SQL 2012

Responsibilities:

• Planned and Scheduled and tracked, Multiple clients Data Integrity work at a time
• Co-ordinated with Professional service department, Customer support department, client and hosting team on availability of clients test and live production environment.
• Ensured the timely delivery of Data Integrity Projects to clients.
• Planning of Root Cause Analysis (RCA) of Data Integrity Issue.
• Daily Scrum Call with Resources on Data integrity Projects update.
• Created monthly Operational Matrix for senior management.

Confidential, MacLean, VA

Technical Manager / QA Team Lead / Business Analyst

Responsibilities:

• Performing database testing & analyzing database SP’s, triggers & cursors.
• Working as SME’s (Subject Matter Expert) for Credit Card, Order and financial module.
• Design of Functional deficiency ticket and design of new product development.
• Root Cause Analysis (RCA) of Financial and Credit Card Issue.
• Worked as Lead QA / Business analyst for Implementation of PCI-PADSS in Confidential / TIMSS Product.
• Prepared PCI-DSS document & preformed penetration testing & Audit support to PCI-QSA.
• End To End Testing of Enterprise, Web, and Mobile Application & Web Services.
• Planning / Execution and Reporting of Regression, System testing, UAT and Package Testing.
• Daily / Weekly/ Monthly QA status update to senior management and Client.
• Review of new product design and test cases of QA Team members.
• Assignment of NPD / Tickets work among QA team members and then tracking them
• Actively participated in NPD show & Tell, sprint review and sprint retrospective meeting.
• An active member of DPG (Defect Prevention Group).
• Worked as a Lead QA Analyst in End-to-End Integration of credit card applications (PayPal, Cyber source, Jet Pay) with Personify360 Products.
• Hired / Mentored / Groomed QA team members.

Confidential

Test Engineer

Responsibilities:

• Executing the role of Functional / Product Consultant for the Development Team and Client.
• Conducting system study & providing client support.
• Performing user acceptance tests and preparing software fault reports.
• Gathering client requirement and converting them in design.
• Delivery software releases to partners and customer with great quality.

Confidential

Customer Support Engineer

Responsibilities:

• Preparing and executing test cases as well as conducting System Testing and UAT.
• Providing client support & imparting user training.
• Delivery software releases to partners and customer with great quality.
• Go Live and Post Go Live Support.