SUMMARY

• Senior systems Admin with 15+ years of experience in the field of ALM, QA, Systems Automation, ITIL.
• Expert knowledge of Application Lifecycle Management (ALM) Architecture, Performance Center, UFT architecture, and applying industry best practice to achieve operational excellence.
• Expert in analysis and documentation of web based and Client/Server applications.
• Experience in writing test case scenarios, defining test cases, developing and maintaining test scripts, analyzing bugs, interacting with team members in fixing the errors.
• Full life SDLC experience in UAT, System, Performance Testing phases.
• Strong knowledge of SQL and PL/SQL, data analysis skills, Test data creation and execution.
• Ability to translate business and technical requirements for testing activities and planning.
• Excellent working knowledge on Citrix, VMware, Network virtualization, routers, switches etc.
• Good working knowledge with programming languages like Java, C++ and .Net.
• Good in planning, organizing, scheduling, executing and reviewing system software testing.
• Expertise in determining application performance, maximum scalability and criticality.
• Advanced technical skills in Network Management, expert knowledge of network infrastructure in a multi - tiered enterprise environment.
• Strong Knowledge of SDLC, V-Model, RUP, Agile, SCRUM and Waterfall Methodologies.
• Have good knowledge on Incident, Service Desk, Service Level, and System Administration.
• Experience in MS Share point, Active Directory, LDAP, and Windows Domains.
• Experience in installing and administering VMware tools, ESXi, VCenter, SAN storage.
• Experience with the TCP/IP protocol suite (IP, IPv6, TCP, UDP, ARP, NAT, DHCP, DNS, SFTP, HTTP, LAN and WAN, Routers, Switches, Throughput and Latency, etc.)
• Experience in systems integration & testing of In-Home routers, Wi-Fi, Network security.
• Experience in working with CMMI level 3 environments, source code, version management, and code deployment standards.
• Ability to interact with end-users to understand business needs, lead analysis and requirements gathering phases and meetings.

TECHNICAL SKILLS

Testing tools: ALM, LoadRunner, Performance Center, Agile Manager and UFT.

Configuration tools: PVCS Tracker, Version Manager, JIRA, and Rational ReqPro/Case/Quest

Languages: SQL, SQL*PLUS, PL/SQL, J2EE, Unix Shell scripts, JAVA

Databases: Oracle SQL Server and MS-ACCESS, MS Project, DB2

Tools: / Packages: Dev2000, TOAD, VISIO, CICS, JAVA, WebSphere, DB2, FILE AID, Jenkins

Operating System: Windows, UNIX, IBM AIX & Sun Solaris

ITIL Tools: HP Service Manager, Parature, Service Now and other ITIL tools.

PROFESSIONAL EXPERIENCE

Confidential

Tools Admin - ALM/AGM/PC/JIRA

Responsibilities:

• Responsible for analyzing requirements, specifications and change requests to provide architectural changes in ALM with other management tools.
• Participated in QA End-to-end test from requirements, software test planning, development and implementation.
• Involved in JAD sessions to discuss the structure of requirements entities structure in JIRA,BluePrint and ALM.
• Maintained Agile Manager, ALM, Performance Center, BluePrint applications and their integration with ALM
• Worked as JIRA administrator along with BluePrint, installed the application, managed workspace, projects, customized JIRA workflow, project customization, JIRA Integration, extract reports etc .
• Prepared application upgrade documents for Change Control approval to install upgrades. application changes
• Created HP Agile Manager workspace, ALM projects, Customization for Scrum Masters in continuous integration of user stories, defects and help with any issues.
• Customize the Requirements Management, Defects module of the ALM tool, run reports and troubleshoot issues.
• Modify develop HP QC Workflows, ALM customization, version control and continuous integration/build.
• Maintained ALM integration with AGM, JIRA, Jenkins and provided support with setup, synch schedules, links.
• Designed and maintained multiple integration setup with ALM using Tasktop, ALM Synchronizer.
• Manage artifacts, user authentication, templates and day to day maintenance of the application tool.
• Manage the availability of the testing environments, test tools, maintaining Test Lab machines and upgrades.
• Worked as ServiceNow analyst in implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management
• Install, upgrade, setup and Configure HP ALM, Performance Center, LoadRunner to support users and all environments including Java, .NET, Node JS, Oracle databases, SQL databases
• ALM/QC Site administration including adding and maintaining new projects, fields, and workflows to QC data elements, OTA integration with other HP products.
• Provided technical support to internal project teams, assisting as required in performance test development and configure the HP ALM, Performance Center, LoadRunner infrastructure.
• Troubleshoot fix Network, Web Server, application issues and managing availability of testing environments
• Involved as POC with internal and offshore users to research, analyze and propose solutions to technical, operational issues, Citrix VM and Automation test scenario executions.
• Provide day to day service and Tier 3 tech support, help desk support including incident ticket resolution required
• Troubleshoot ALM Server application and database issue, support offshore team with their QA Lab access, ALM Lab service availability, maintain/setup automation test lab machines, upgrade HP tools and remote connections
• Manage 38 Virtual Testing Center (VTC) using VMware VSphere Client, Deploy Virtual Machines through templates, Create clones and templates of Virtual Machines on ESX host.
• Handle day to day HP Agile Manager request, install application and perform upgrade from and latest
• Support teams handling waterfall and agile methodologies providing technical support on identifying operational problems and propose solutions.
• Fix Unix OS, Oracle DB issues with AGM/ALM clusters and load balancing on servers and installing Client components on client machines.

Environment: ALM11.5/ 12.5, Performance Center 12.5, LoadRunner 12.5, Agile Manager, ITIL, VMware, JIRA BluePrint

Confidential, VA

HP Tools ALM Admin

Responsibilities:

• Installed, configured, administered, upgrade, maintenance of HP tools HP like ALM/QC, LoadRunner, QTP/UFT, Performance Center, HP Agile Manager and Altassian JIRA.
• ALM/QC Site administration including adding and maintaining new projects, fields, and workflows to QC data elements, OTA integration.
• Installations & Configurations integration of HP LoadRunner, HP QTP/UFT License server maintenance, documentation, training and day to day maintenance, availability, accessibility.
• Successfully upgraded, migrated QC 9.0, 9.2, 10.0 to ALM/PC v11.5, 12.5 for different Clients
• Performed integration with rational clearquest, JIRA, Serena Dimension, ALM synchronizer.
• Provided end-user support, integration support, mentoring, and training on multiple HP tools
• Developed UAT user stories, plan sprint, releases, defects and builds in Agile Manager.
• Develop reports, status and metrics on the functional use of the environment.
• Assist BA team in creating ALM Libraries, working with Scrum Master in integration.
• Followed CMMI levels with in Agile Process Methodology, Waterfall type test environment.
• Assist QA team with Defect Life Cycle; implement requirement traceability and best practices.
• Installed VMware 5.0, 6, VM workstation and managed VM pools, Install/deployed windows OS, Linux OS, maintain backup configuration setup and maintenance using UNIX commands, access VM using VSphere, WorkStation tools.
• Experience on System administration with SQL Server databases, SQL queries OS server admin
• Support routine maintenance of Windows Application Server, Health Checks, upgrade on Infrastructure, Windows systems and software deployment.
• Maintain ALM QA project databases, upgrade, backup, restore, basic query in MS SQL Server.
• Install ITIL products configure modules in Parature, HP Service Manager, ServiceNow.
• Build support framework by designing helpdesk process, derive support ticket framework, and handle trouble tickets via email/phone.

Environment: ALM11.5/ 12.5, PC 12.5, LoadRunner 12.5, UFT 12.5, ITIL, VMware, JIRA

Confidential, DC

Test Architect

Responsibilities:

• Involved in design and installation of QA environments for Quality Center, LoadRunner, and Quick Test Pro. Handled 4 windows 2003 servers for any potential issues with all the QA software and Databases.
• Administered and managed, provided full support for 18 projects for ongoing cycle of development, testing, and release of CareFirst’s projects.
• Designed and Implemented Defect Management Process Review Process as part of Defect.
• Participated in product requirements and design reviews and evaluating the impact on testing scope as well as the completeness of the reviewed documents
• Developed high quality bug reports to the development team, Project Management with an emphasis on thorough information and reproducible steps.
• Installed Mercury Dashboard and created multiple KPI’s to extract defect reports.
• Prepared test plan, strategy and implementation strategy, provided technical specification for Mercury Tools, Quality Assurance plan architecture under CMMI Level 3 specifications.
• Implemented corporate standards for defect life cycle, Requirements traceability in MQC among all teams and coordinated getting issues resolved.
• Worked closely with system testing team, User Acceptance Testing teams and provided support in their testing initiatives to achieve their goals.
• Involved in developing Requirements Traceability Matrix. Exported the requirements to MQC.
• Worked on creating Release documents for Facets Implementation, created storage area for in Dimensions for Document
• Worked closely with Development team in getting code moved, data refreshed in to Test Environment for testing teams as needed.

Environment: Quality Center 9.0, Facets 4.5, Enrollment and Billing, EWRPN, QTP 9.1, LoadRunner, Personix, DB2, FILEAID, CDH Adapter, ACS Mellon, FLEXX America, Team track

Confidential, Washington DC

ALM Admin/ PeopleSoft HCM Tester

Responsibilities:

• Responsible for designing and implementing QA processes, developing test plans, building test automation, tracking software defects, verifying software fixes, and assessing risk
• Create and maintains project testing schedule to track progress and ensures completion of testing within scheduled timeframes
• Performed System testing, Integration testing, parallel testing, compatibility testing and User Acceptance testing.
• Done Performance testing with LoadRunner tool for PeopleSoft HR Application by using 10000 user loads in different scenarios and reviewed/analyzed results with senior management.
• Independently formulated performance test plan and implemented successfully. Designed strategy to identify the bottlenecks of the application and in the networking interfaces.
• Reviewed the performance results through reports with the higher management for tuning the application.
• Interacted with District employees in having the application knowledge transfer and usage instructions for PeopleSoft HCM application.
• Queried database to verify results. Worked with SQR reports and verified output
• Worked on PS HCM 9.1 changes with respect to Core HR, Base Benefits, Payroll, Compensation, Approvals, and Profile Management integrations.
• Log defects and ensure documented defects are monitored, tested and updated/closed in a timely manner and proactively communicate with software developers.

Environment: LoadRunner, UFT, Quality Center, Oracle, HR PeopleSoft Applications 8.46, 9.1, PL/SQL, SQL*PlusEducation and Certifications