SUMMARY:

• Agile Certified Professional - Agile Test Automation (ICP-ATA) - 2015
• Validated various credit card payment processors, i.e. Authorize.net, PayPal and PesaPal for eCommerce and SaaS websites.
• Expertise in analyzing Business Requirements within Agile-Scrum and Waterfall methodologies.
• Created and maintained scripts for client/server and web applications using Selenium, Test Studio and Test Complete
• Performed Functional, Integration, System, End to End, Regression, UI and User Acceptance Testing (UAT).
• Experience with Windows 10/7/XP, 2000/2003 server/2008 server, UNIX and iOS environments.
• Validated Back End testing using SQL queries in SQL Server and Oracle databases.
• Verified teacher s Professional Development credential processes and training courses in Learning Management System (LMS) websites.
• Experience testing in eCommerce/ SaaS and .NET websites, Web API, CSS, VBScript, Visual Basic, ASP, SGML, HTML, XML, WCF,
• Web Services (SOAP & REST), Single Page Applications, IP Video and Salesforce

TECHNICAL SKILLS:

Automation Testing Software: Telerik Test Studio-R2 2017 (VB.Net), Selenium IDE (Java) and WebDriver and Test Complete 12 (JavaScript/VB Script)

Software: Fiddler, Subversion, VSS, Visio, SharePoint, Active Reports, MS Project, MS Office, Photoshop and Illustrator

Agile Process and Defect Tracking Software: JIRA, Confluence, Zephyr, HipChat, Trello, MS Team Foundation Server 2010/2013/2015 and Axosoft OnTime

Database: SQL Server 2005/2008, SQL Navigator 7.1, MS-Access, Oracle 10g, 11g, 12c

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Analyst / Business Analyst

Responsibilities:

• Converted manual testing acceptance criteria to be used for automation user stories.
• Broke down Epics and filled in gaps of JIRA test cases in an Agile SCRUM environment.
• Coordinated with Business Analysts to evaluate business requirements for software.
• Participated in Sprint Retrospective, Review, Planning and Code Review meetings.
• Improved the automation framework in Test Complete for Commercial off the shelf software in Microsoft Team Foundation Server.
• Created automation scripts to be used in a continuous environment with Test Execute.
• Assisted with the transition from Waterfall to the SCRUM methodology for the QA department.

Confidential

Software Quality Assurance Lead

Responsibilities:

• Maintains data integrity rules and processes for multiple Learning Management System (LMS) websites including SCORM training courses.
• Assisted with the transition from Waterfall to the SCRUM methodology for the BA, QA and Development departments.
• Lead the testing effort of a new User Interface project, which was one of the largest projects in the company’s history.
• Created an automation framework in Test Studio software for multiple Learning Management Systems websites.
• Tested various credit card payment processors, i.e. Authorize.net, PayPal and PesaPal for client’s websites.
• Provided support to clients in Production and UAT environments.
• Main point of contact for supporting all releases to Production and UAT environments, including Client Production hotfixes.
• Cross browser testing of websites on Windows 10 and iPad tablets using Test Studio automation scripts.
• Mentored new QA team members by conducting onboarding training sessions and helping in day-to-day activities.
• Trained QA team members on automation processes and Quality Assurance best practices.
• Created and maintained automated test scripts for eCommerce and SaaS websites using Telerik Test Studio.
• Used JIRA, Confluence and HipChat to collaborate with multiple teams in a SCRUM environment.
• Validated the migration of multiple verticals like Education, Police, Public Sector and Insurance into our LMS websites.
• Provided Upper Management with weekly status reports of projects.
• Worked with Business Analysts to evaluate business requirements related to using and configuring LMS websites.
• Verified API calls, XML and CSV data imports of courses and users into websites..
• Automation scripts were used for regression testing of multiple Learning Management Systems with various data sources.
• Researched automation and test plan management software for the Quality Assurance department.
• Created QA job description for job posting and interviewed QA candidates.
• Recommended client user experience and usability improvements in e-commerce and SaaS websites.

Confidential

Quality Assurance Analyst / Business Analyst

Responsibilities:

• Implemented an automation framework for all proprietary client/server software and websites.
• Researched automation tools for all Application Development departments.
• Maintained and created automated test scripts for client/server software and websites using Test Complete.
• Created Selenium scripts using Java and modified XPath/CSS selectors for testing all websites.
• Verified various credit card payment processors, i.e. MasterCard, Visa, American Express for eCommerce websites.
• Mentored Drexel University interns and other Quality Assurance co-workers about software testing in an Agile Scrum environment.
• Lead the testing effort after VB6 to .NET conversions, 2008 Server/Windows 7 migrations and Oracle upgrades.
• Performed Back End testing using SQL queries in an Oracle database and checked for PCI security compliance.
• Cross browser testing of websites on Windows/Mac workstations and iPad tablets.
• Verified data transfer jobs that ran in real time and at scheduled times.
• Main point of contact for integration and End to End testing with various departments for our partner company, NBME.
• Resolved production issues during a daily Step 2 Clinical exam and supported software releases to Production.
• Lead the testing effort of monthly mock exams for all nationwide testing centers, which included training staff of
• Help Desk and IT Operations departments.
• Developed monthly release test plans for the Help Desk and Operations staff to use at multiple nationwide testing centers.
• Created a sub-committee of a leadership group with co-workers from various departments.
• Set up users, user groups and COM + components on our Test servers and managed the Test lab environment.
• Modified and tested software deployment batch scripts to client workstations.
• Attended monthly QA meetings to discuss automated testing with QA peers in other departments.
• Monitored log tables for software errors in Production and Test environments.
• Attended yearly Professional Development training in Agile software testing and Scrum.

Confidential

Software Quality Assurance / Helpdesk

Responsibilities:

• Created and executed test cases for web sites and Palm PDA software.
• Provided technical support of Palm PDA software to Physicians nationwide.
• Integrated Customer Relationship Management software “Salesforce”, which increased team communication.
• Performed basic server maintenance and daily server backups.

Confidential

Lead Test Engineer

Responsibilities:

• Developed the software development lifecycle for the Engineering and Tech Support Departments.
• Researched and implemented the use of an Axosoft defect tracking database, which increased team communication.
• Prepared and executed test cases for International software and Smart Card electronic payment terminals.
• Performed queries in SQL Query Analyzer and validated data in SQL Enterprise Manager.
• Validated functionality between an automated Smart Dial phone system, website and Smart card software.
• Performed testing of real-time communications between software and proprietary hubs.
• Provided level II support for the tech support reps of our proprietary Point of Sale software.
• Created buttons and graphics for International software.