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Sr. Quality Analyst Resume



  • Over 8 years of experience as QA Test Engineer in performing test design, test development and implementation of test procedures in automation and manual testing.
  • Proven experience with Manual and Automated Testing Tools such as Win Runner, Mercury Quality Center, Test Director, Load Runner, Quick Test Pro.
  • Extensive experience in Functional testing, Unit testing, Integration testing, Regression testing, Black box testing, White box testing, GUI testing, back - end testing, and browser compatibility testing, in different stages of Software Development Life Cycle (SDLC).
  • Developed SQL Queries for checking the Data Transaction and Database Integrity.
  • Extensive testing experience on Mainframe, Client Server and Web Applications.
  • Extensively worked on backend testing and involved in data driven tests using SQL queries to extract data from different databases.
  • Developed SQL test scripts for functional and regression testing.000
  • Verified code fixes and coordinated testing efforts with peers and QA Lead.
  • Experience working with Agile, RUP, Scrum, Waterfall testing methodologies
  • Gained knowledge of building test frameworks for n-Tier Architectures and Object Oriented Applications.
  • Reviewed and Analyzed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
  • Conducted meetings to present Test Plans and Test Cases to the development team and Business SME’s.
  • Demonstrated experience with Web Services testing using SOAP UI.
  • Strong business knowledge of Health Care, Financial, Banking and Insurance domains.
  • Experienced in performing complex system level testing in heterogeneous Operating Systems and Web/Application Servers.
  • Good judgment skills while reporting and prioritizing software bugs in conjugation with the development and QA managers.
  • Exceptional communication and documentation skills in capturing procedures, processes and results.


Technologies: ASP.Net, Java, Main frames, C#.Net, VB.Net, Siebel, Pega, Informatica.

Languages: C, SQL, PL/SQL, T-SQL.

Databases: SQL Server 05/08, DB2 Oracle 10g/11i, IMS.

GUI /Other Tools: Microsoft Visual Studio 2003/ 2005, Visual Basic 5.0/6.0

Web Technologies: Web Services, SOAP, WSDL, AJAX, XML, XSD, XSLT, HTML, DHTML, CSS, JavaScript, VBScript.

Operating Systems: Windows XP/Vista/7/8.

Methodologies: Waterfall, Agile, Scrum, RUP.

Tools: JIRA, Rally, Guide wire Policy Center, Perforce

Testing Tools: Quality Centre, TFS, QTP, Load Runner, HP ALM.


Confidential, FL

Sr. Quality Analyst


  • Collaborate with the business unit to create the requirements documents for all billing system enhancement projects
  • Understand Project requirements and develop Test Plan.
  • Provide system enhancement training documents and facilitate training sessions for internal and external clients.
  • Reconcile daily ACH, Retail, and Wholesale lockbox deposit reports with actual output from the processing system.
  • Monitor all billing and payment reconciliation applications to ensure that general ledger accounts are cleared in a timely manner.
  • Performed GUI functional testing for each new build of the application.
  • Reviewed feature specifications and prepared, executed and maintained test cases
  • Tested all the screens and fields in the UI based on the enhancements for the Project.
  • Troubleshoot and correct system errors and failures as well as respond general inquiries from internal and external clients
  • Utilize Microsoft SQL, Excel and Access to generate reports and create/recreate accounting transactions to be processed by the L70 Mainframe system.
  • Executed the test plan, identified and documented defects and logged in JIRA
  • Maintained the test data and provided test results needed to move the project through the quality assurance environments in accordance with the SDLC.
  • Trained and worked with the business unit to achieve optimum business results during each implementation

Environment: Agile, JIRA, SQL Navigator, .Net, SOAP UI, Selenium 2.4

Confidential, FL

Lead QA & Quality Analyst


  • Validated JRE(Java Rating Engine) XMLs in EAS for both Request and Response
  • Validated NPI, ETR transactions in EAS for both Request and Response.
  • Generated NPI requests in SOAP UI and validated the response XML
  • Created Initial and Final Quotes by selecting Plans of user choice under different product lines(Health, Dental, Life, vision)
  • Experience in testing Web services using Soap UI to validate web services are functioning independently
  • Validated Proposals Generated from DCE(Document creation engine) that consists of both rates and benefits
  • Created EUR (Enrollment Update Record) and pushed the Group to PRA desktop and later to RBMS billing system where the Group is finally setup in the system in Siebel.
  • Involved in Analysis and Review of the DraftUse Casesprovided by the Business Analysts for every Release.
  • Tracked the defects in HP ALM by providing the screen shots from the various devices.
  • Generated eRate requests in Soap UI and validated the response XML for PMT and Blue Exchange.
  • Performed Database Validation and Integration Testing and manipulations using SQL
  • UsedIBM MQ Wizardcreated Quotes inSiebelby integration testing fromeRateto Siebel.
  • Created Test Cases forIntegrationTesting,SystemTesting andRegressionTesting.
  • Responsible for all aspects of the individual applications testing as well as integration testing between Siebel and eRate
  • Used the EAS validated XML Transactions from IVR to Siebel.

Environment: Java, Siebel, SOAP UI, Mainframe, Agile, XML SPY, SQL, Oracle database, HP ALM, Data Studio, SQL Navigator.

Confidential, FL

Sr. Guidewire QA


  • Involved in testing the Guidewire policy center for the policies of commercial and non-commercial residential.
  • Created and completed the Acceptance Criteria in Rally per the business rules defined in the requirement task.
  • Prepared Test cases for the requirements to validate against the Source (AS400) and DB2 to Target (SqlServer 08) using SSIS package.
  • Executed the SSIS package by parameterization using QTP.
  • Maintained Database integrity for the migration renewal process.
  • Worked extensively on running QTP extracts on QTP and reporting the defects.
  • Used TFS to create user stories, Tasks and bugs.
  • Created the projectTest strategy documentwhich provides the overallframework for the testing activities in the project.
  • Test Scripts forUserAcceptance Testingwill be provided after all the sprints are completed and executed inUAT(User Acceptance Testing)
  • Attended dailyScrummeetings for status update.

Environment: Agile Methodology (Scrum Process), TFS, QTP, Rally, Guidewire, SQL Server 08, Perforce (Version Control), Test Manager.

Confidential, Weston, FL

Test Manager


  • Provided functional documents and supported,Case Management Systemto support Merchant service processes identified as in scope for case Lite.
  • Improved collaboration across all groups contributing to the successof theWS Global Case Management Program.
  • Have doneintegrationwithGlobal StarandSoR(Source of Requirement) which have the merchant related data.
  • Worked withPRPCQA offshore team, on the work they perform and provided various work around by daily status calls to reach and perform the Client expectations
  • Participated in projectkick-offandsprintmeetings to providebehavioral changes guidance.
  • Worked with offshore teams (India & Mexico) in an agile environment.
  • Guided and supported the use ofAgileProject Management tool andQuality Center (QC).
  • Develop parameter driven ETL process to map source systems to target data warehouse with Informatica complete source system profiling.
  • Handled the tasks of preparing test plans, test scripts, and integration test unit
  • Analyzed application reports being generated in the mainframe environment and made recommendations for efficient report warehousing and online retrieval from platform independent software
  • All Risks/Issues will be recorded inPMFand will be resolved and closed by the end ofUAT.
  • Used Informatica as an ETL Tool for Developing the Data Warehouse
  • Followed up with standard Software Test Life Cycle (STLC) to performdifferent types of testing for the projects.

Environment: Agile, Quality Center, Pega PRPC 5.5, PMF, Informatica.

Confidential, WI

Performance Test Lead


  • Involved in baseline testing of the existing SQL Windows application which is SQL Gupta with a certain number of users in a pre-determined environment.
  • Performed the role as Onsite consultant for all support and other activities.
  • Automated test cases using Quick Test Pro for regression testing and data driven testing to extend the testing coverage.
  • Tested the Siebel application like preparing test plans, test cases, and test scripts.
  • Created custom functions and verifications to handle dynamic objects (Descriptive Programming) and used/maintained object repositories using Quick Test Professional.
  • Responsible in Planning, Scripting and Executing the baseline test and performance test on Windows Client Server thick-client application (domain- Personal Lines Policy Admin System)
  • Test Environment (Environment Usage): Citrix testing is carried in E2A and E2B which is not production size environment. Batch and online testing carried in E2C which is production size environment
  • Proposed defects definitions for QTP and applied to test changes as part of code conversion. This defects involved system crash, data violation, application frequently hanging.

Environment: QTP 9.5, Quality Centre, Windows XP, Microsoft .NET, SQL, Oracle, VB.NET, C#.

Confidential, CA



  • Conducted Use Case Review sessions with business stakeholders.
  • Executed Manual Scripts. Defect logging and Bug Tracking through an interface withMercury Quality Center.
  • Prepared of test Status Report, Weekly Reports and Monthly Reports
  • Involved in manually testing various modules of the application to ensure application stability and functionality. Performed Backend database verification manually.
  • Created Requirement Traceability Metrics. Created Script Status and Defect Status Reports.
  • PreparedUAT Test planand coordinated UAT with stakeholders and business users.
  • Involved in writing the test plans, test cases and involved in the process of analyzing the expected and actual results
  • Extensive knowledge in Financial Derivatives, financial statements, cash flows, Financing Structures, Capital Management, and Portfolio Analysis
  • Extensively worked on handling the application response for Positive and Negative sets of data using Data Driven Testing

Environment: Informatica, Oracle 9x, SQL, ASP, HTML, VB, Quality Center9.2, PVCS, QTP 9.0, WIN NT/2000, MS-Excel, MS-Word.

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