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Sr. Qa - Sfdc Tester Resume

Irving, TX

SUMMARY

  • Experienced Quality Assurance Consultant with 8 years of IT experience dat includes Salesforce.com CRM Platform and Software Testing (Manual and Automation).
  • Good understanding of QA principles and methodologies, software development lifecycles processes as well as performance, stress and load testing methodologies.
  • Experienced in manual and automation testing of Client - Server and Web based applications on Windows and UNIX platform.
  • Good Understanding of SDLC, Software testing methodologies, waterfall and Agile-Scrum Methodologies.
  • Expertise in analyzing business, functional Specifications, Use cases to develop test plans, test requirements, test scripts.
  • Experience in Bug Reporting and Defect Tracking, conducting Bug review meetings, coordinating with development team in bug fixation and ensure dat quality processes are carried out through all phases of the Software Development Lifecycle.
  • Extensively created test scenarios, writing test scripts and executed scripts for Black Box, GUI Testing, Functionality Testing, System Testing, Integration Testing, Performance Testing, Load Testing, Security Testing, Back End Testing, Regression Testing and End-to-End testing.
  • Experience in Smoke/Sanity testing in different test environments like Test, and QA and Prod.
  • Experience in as a UAT (User acceptance testing) Tester and Manual/Functional Tester.
  • Experience in Execution the Test cases/Scenarios of Web Application and Mobile /Desktop Applications.
  • Highly accomplished Quality Analyst with verifiable track record of managing complex IT projects and exceeding expectations.
  • Ability to quickly adapt and learn, work in-groups as well as independently with minimum Supervision.
  • Extensive knowledge in developing the Test Scenarios based on the discussions with the Functional/Development/Business Teams.
  • Written and executed test scripts for Unit, Functional, Regression, Integration, End-to-End and Go-Live testing.
  • Expertise in various applications including CRM (SFDC), Wireless, ERP and Data warehousing application.
  • Result-oriented performer with excellent communication and inter-personal skills, with ability to TEMPeffectively communicate and collaborate at all levels within the organization.
  • Has the ability to do multi-tasking, work in a team environment, understand and be responsive to customer needs, work under tight deadlines and work independently and be flexible.
  • Experience in Using the Test Management tools, Quality Center, HP ALM, TFS (Team Foundation Server) / Microsoft Visual studio 2010, Jira for Bug/Defect tracking/Reporting system.

TECHNICAL SKILLS

Web Technologies: Web Services, HTML, XML, AJAX

Languages: .Net, Java, C, C++, APEX, Visual Force, Java Script, SQL, VB Script

Databases: Oracle9i/10g,DB2, MS SQL 2000/2005

Tools: HP ALM, QC (Quality Center), TFS (Team Foundation Server), Jira, QTP

Operating Systems: Windows XP/7, UNIX, Android, and IOS

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr. QA - SFDC Tester

Responsibilities:

  • Responsible for TEMPeffectively initiating, planning, scheduling, estimating, forecasting, coordinating, and delivering all activities for the project.
  • Interacted with multiple Stakeholders, gathering and analyzing requirements for each Sprint/Release.
  • Tested different Modules, Objects and Apps in SFDC.
  • Developed and executed Test Cases and Test Scripts based on the requirement documents and managed it using Jira.
  • Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups, list view rights, custom Visual force pages, Apex classes, validation rules and formula fields.
  • Performed Functional, Integration, Regression for Salesforce.com.
  • Participated Release Review/Requirement Analysis and Design review meetings.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Tested Salesforce.com fields, page layouts, record types, searching, and queue.
  • Extensively tested Work Flow Rules, Validation Rules and Case Escalation Rules.
  • Performed the Testing for Reports and Dashboards, by running them as different profiles.
  • Performed testing for case management which included Web to Case, Email-to-case, and Cases created in SFDC.
  • Defects were tracked, reviewed, analyzed and compared using JIRA and Quality Center.
  • Performed browser compatibility testing for IE, Firefox, Chrome and Safari.
  • Performed End-to-End testing after bug fixes and modifications.
  • Responsible for daily Scrum meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
  • Monitoring and reporting to on the status of project efforts (including weekly time reporting, weekly budget tracking, reconciliation and problem prevention/mitigation).

Environment: Saleforce.com platform, Jira, Quality Center, Reports, QTP, Windows XP, MS-Office, MED-D Dashboard

Confidential, San Jose, CA

Sr. QA - SFDC Tester

Responsibilities:

  • Participated in Release Review/Requirement Analysis and Design review meetings.
  • Involved in writing Test Plan for the testing effort of the module.
  • Developed and executed Test Cases based on the requirement documents and managed it using Quality Center. .
  • Strong experience on Integration Testing between SFDC with other applications like Oracle EBS and SAP.
  • Tested Salesforce.com fields, page layouts, record types, searching, and queues
  • Tested various Salesforce.com Standard and Custom objects like Cases, Accounts, Contacts, Products, Product Category, Locale, Campaigns.
  • Involved in project planning, coordination and implemented QA methodology.
  • Tested Salesforce custom Visual Force pages and Apex classes.
  • Tested sales force security model.
  • Tested Work Flow Rules, Validation Rules, Case Escalation Rules, Email Services, Reports and Dashboards on different profiles.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Responsible for daily Scrum meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
  • Performed browser compatibility testing for IE, Firefox, Chrome and Safari.
  • Developed and executed Test cases and Test Procedures for all aspects of QA including functional and compatibility testing.
  • Provided customer support during UAT test cycles.
  • Involved in the status meeting to discuss the upcoming releases and changes in the requirements and other major issues.
  • Coordinated with project manager and development team to formulate test strategy, scope of test Effort, test resources required, and test-release schedules.

Environment: Oracle SharePoint 2007, QTP 10.0, Quality Center, Apex, Siebel, Visual Force, C#, Net Framework 3.5, WPF, WCF, CSS, XML, Windows XP/Vista/7, Mac OS., SQL-Server 2008, Java

Confidential, Seattle, WA

Quality Analyst

Responsibilities:

  • Working Closely with Business team gathering business requirements converting them into Functional Requirements and creating Functional Specification Document.
  • Implemented Agile testing methodologies in testing applications on iterative and rapid production deployment. Created an Incremental & Iterative framework - SCRUM
  • Participated in the review meetings for Business Requirements Document, Software Requirement Specifications, prepared Master Test Plan, Performance Test Plans based on the project schedules.
  • Tested in working with Salesforce.com (SFDC) CRM
  • Reviewed the CRs related project, performed impact analysis and updated test cases.
  • Tested with Salesforce.com various sandbox, Test, Build, QA and Prod environments.
  • Tested Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
  • Tested Work Flow Rules, Validation Rules, Case Escalation Rules, Email Services, Reports and Dashboards on different profiles.
  • Extensively tested Work Flow Rules, Validation Rules and Case Escalation Rules.
  • Prepared the Test Scenarios, Test Conditions, Test cases and Automation Scripts in Quality Center for Integration, System and End-to-End testing and documented Testing process and all activities.
  • Developed and executed Test cases and Test Procedures for all aspects of QA including functional and compatibility testing
  • Worked on several integration projects testing End To End between Salesforce CRM.
  • Tested Salesforce user accounts, Partner user accounts, sharing rules, user roles, user profiles, and field level security, content folder rights, groups, list view rights, and custom apex pages and classes, validation rules, formula fields.
  • Executed Integration, System Testing and UAT manual and automation test scripts and reported defects.
  • Backend testing using SQL & PLSQL scripts updated stored procedures, database transactions testing.

Environment: JAVA, AMI, J2EE, JSP, API, XML, WSDL, Agile, Salesforce.com (SFDC), UNIX, ORACLE 10i, MQ, ETL, Quality Center, QTP

Confidential, Youngstown, OH

Salesforce Tester

Responsibilities:

  • Requirement Gathering from Business and Functional Business System Analysts
  • Participated in the review meetings for Business Requirements Document, Software Requirement Specifications, prepared Master Test Plan, Performance Test Plans based on the project schedules.
  • Responsible in reviewing Test cases written by other QA team members. .
  • Performed testing for case management which included Web to Case, Email-to-case, and Cases created in SFDC.
  • Extensively tested Outlook Integration with SFDC
  • Extensively performed the Testing for Reports and Dashboards, by running them as different profiles.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Used Apex Data Loader for inserting and updating for mass import of data for QA sandbox.
  • Extensively tested cases submitted from Customer Portal.
  • Responsible in Uploading test scripts in quality Center and execute them
  • Extensively tested Work Flow Rules, Validation Rules and Case Escalation Rules.
  • Logging, tracking and generating Bug status reports using Quality Center.
  • Perform detailed test results analysis after each test execution cycle and maintained Test results.
  • Assisted with UAT (User Acceptance Testing) activities and execute connectivity tests with interfacing applications.
  • Worked on Agile/SCRUM Environment
  • Provided proposals on proper escalating processes and procedures for quick defect resolution.
  • Coordinated defect management calls between various teams (dev, support and management) and Participate in defect review calls.
  • Attended project meetings, Off-Shore meetings, release meetings and QA status meetings.
  • Develop plan to identify, track and manage all issues and risks associated with responsibility areas with IT and Business teams.

Environment: Salesforce.com platform, Apex, Jira, Quality Center, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Web Services, Sandbox

Confidential

Software Tester

Responsibilities:

  • Preparation of Acceptance Test Cases, Functional Test Cases for the Corporate Website.
  • Performed Manual and Automated testing.
  • Developed and executed the Test scripts using QTP.
  • Provided information to the management regarding defect analysis and status report.
  • Performed Smoke, Regression, System, End to End and User Acceptance Testing.
  • Logging, tracking and generating Bug status reports using Quality Center.
  • Performed both positive and negative testing.
  • Involved in Peer reviews and walkthrough sessions with testing and technical team members.
  • Filling the work tracker regarding the work I had done
  • Preparation of Test Reports.

Environment: Quality Center, Java, COBOL, JCL, DB2, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, MS SQL Server 2000.

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