SUMMARY

• Problem - solving Quality Assurance Engineer skilled in analyzing functional, user experience, and technical requirements during the complete software testing life cycle.
• Proficient in the use of Agile methodologies as well as developing reports, business correspondence, and procedure manuals.
• Effective mentor and trainer with excellent interpersonal skills. Strong attention to details ensuring issues are logged and resolved prior to application releases.

TECHNICAL SKILLS

• JIRA
• Postman
• SDLC
• Swagger
• Splunk
• SQL Developer
• FitNesse
• Windows
• Claws Mail
• Rally
• Remedy

PROFESSIONAL EXPERIENCE

Confidential - Colorado

Lead QA Engineer

Responsibilities:

• Lead QA Engineer for the maintenance of ticketing applications using SAFe Agile methodologies.
• Tested all functional changes, system integrations to internal and external applications and software upgrades.
• Created test automation suite for regression testing of REST API calls to the ticketing appliations using FitNesse.
• Managed Tier 4 level production support handling the Service Now help desk ticket for ticketing applications.
• Mentored and trained all new test engineers on how to test the ticketing applications GUI and API Calls, as well as, testing system integration to other company applications.
• Analyzed business requirements and user experience goals to develop test plans and test cases.
• Validated databases changes to ensure accuracy to reduce the need for re-work and/or re-design of code.
• Developed methods and procedures to automate processes and identify and resolve problems related to testing application software.
• Enforced QA policies and procedures to make sure testing conformed to company standards
• Coordinated, scheduled, and supervised teams, all while making decisions that provided adherence to project-driven deadlines.
• Excelled and enjoyed working with people of diverse social and educational backgrounds.

Confidential

Lead QA Engineer

Responsibilities:

• Utilized Waterfall, RAD, and Agile methodologies as the primary tester for Remedy, the maintenance ticketing applications.
• Tested all functional changes, system intergrations to internal and external applications, software upgrades including the database conversion from Sysbase to Oracle.
• Managed Tier II level production support handling the Remedy help desk ticket queue during normal office hours and off-hour on-call production support.
• Maintained reference data, user accounts and monitoring of the system as Remedy Support Director administrator, during normal and post-release operations, to uncover possible production issues.
• Served as an application trainer and/or mentor for contactors, users and developers.