Lead QA Engineer Resume Colorado - Hire IT People

SUMMARY

Problem - solving Quality Assurance Engineer skilled in analyzing functional, user experience, and technical requirements during the complete software testing life cycle.
Proficient in the use of Agile methodologies as well as developing reports, business correspondence, and procedure manuals.
Effective mentor and trainer with excellent interpersonal skills. Strong attention to details ensuring issues are logged and resolved prior to application releases.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential - Colorado

Lead QA Engineer

Responsibilities:

Lead QA Engineer for the maintenance of ticketing applications using SAFe Agile methodologies.
Tested all functional changes, system integrations to internal and external applications and software upgrades.
Created test automation suite for regression testing of REST API calls to the ticketing appliations using FitNesse.
Managed Tier 4 level production support handling the Service Now help desk ticket for ticketing applications.
Mentored and trained all new test engineers on how to test the ticketing applications GUI and API Calls, as well as, testing system integration to other company applications.
Analyzed business requirements and user experience goals to develop test plans and test cases.
Validated databases changes to ensure accuracy to reduce the need for re-work and/or re-design of code.
Developed methods and procedures to automate processes and identify and resolve problems related to testing application software.
Enforced QA policies and procedures to make sure testing conformed to company standards
Coordinated, scheduled, and supervised teams, all while making decisions that provided adherence to project-driven deadlines.
Excelled and enjoyed working with people of diverse social and educational backgrounds.

Confidential

Lead QA Engineer

Responsibilities:

Utilized Waterfall, RAD, and Agile methodologies as the primary tester for Remedy, the maintenance ticketing applications.
Tested all functional changes, system intergrations to internal and external applications, software upgrades including the database conversion from Sysbase to Oracle.
Managed Tier II level production support handling the Remedy help desk ticket queue during normal office hours and off-hour on-call production support.
Maintained reference data, user accounts and monitoring of the system as Remedy Support Director administrator, during normal and post-release operations, to uncover possible production issues.
Served as an application trainer and/or mentor for contactors, users and developers.