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Lead Qa Engineer Resume

ColoradO

SUMMARY

  • Problem - solving Quality Assurance Engineer skilled in analyzing functional, user experience, and technical requirements during the complete software testing life cycle.
  • Proficient in the use of Agile methodologies as well as developing reports, business correspondence, and procedure manuals.
  • Effective mentor and trainer with excellent interpersonal skills. Strong attention to details ensuring issues are logged and resolved prior to application releases.

TECHNICAL SKILLS

  • JIRA
  • Postman
  • SDLC
  • Swagger
  • Splunk
  • SQL Developer
  • FitNesse
  • Windows
  • Claws Mail
  • Rally
  • Remedy

PROFESSIONAL EXPERIENCE

Confidential - Colorado

Lead QA Engineer

Responsibilities:

  • Lead QA Engineer for the maintenance of ticketing applications using SAFe Agile methodologies.
  • Tested all functional changes, system integrations to internal and external applications and software upgrades.
  • Created test automation suite for regression testing of REST API calls to the ticketing appliations using FitNesse.
  • Managed Tier 4 level production support handling the Service Now help desk ticket for ticketing applications.
  • Mentored and trained all new test engineers on how to test the ticketing applications GUI and API Calls, as well as, testing system integration to other company applications.
  • Analyzed business requirements and user experience goals to develop test plans and test cases.
  • Validated databases changes to ensure accuracy to reduce the need for re-work and/or re-design of code.
  • Developed methods and procedures to automate processes and identify and resolve problems related to testing application software.
  • Enforced QA policies and procedures to make sure testing conformed to company standards
  • Coordinated, scheduled, and supervised teams, all while making decisions that provided adherence to project-driven deadlines.
  • Excelled and enjoyed working with people of diverse social and educational backgrounds.

Confidential

Lead QA Engineer

Responsibilities:

  • Utilized Waterfall, RAD, and Agile methodologies as the primary tester for Remedy, the maintenance ticketing applications.
  • Tested all functional changes, system intergrations to internal and external applications, software upgrades including the database conversion from Sysbase to Oracle.
  • Managed Tier II level production support handling the Remedy help desk ticket queue during normal office hours and off-hour on-call production support.
  • Maintained reference data, user accounts and monitoring of the system as Remedy Support Director administrator, during normal and post-release operations, to uncover possible production issues.
  • Served as an application trainer and/or mentor for contactors, users and developers.

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