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Sr. Quality Analyst Resume

Denver, CO

SUMMARY

  • Forward - thinking, astute Quality Tech Manager with 15+ years success designing, implementing & application production support solutions that deliver dramatic bottom line results in customer satisfaction & company profit.
  • 8+ years experience with Manual and Automation testing using ISTQB process.
  • 2+ years experience with Production Management using ITIL and Prince2 process.
  • 5+ years of exeprience with Architecture / Development for web development Microsoft web development using Agile and Waterfall process.
  • 15+ years experience communicating across multiple teams including multi-cultural environment.
  • Have wide range of system design, process optimisation, capability & solution development and automation experience.
  • Experience in system analysis, architecture, design, coding, and trouble shooting with technical knowledge sharing.
  • Experience in best practices like ISTQB, ITIL, Price2, PMP.
  • Experience in design/development methodologies like OOAD,SOA, TDD, BDD
  • Excellent oral and written communication skills.
  • Proficiency with multi-tasking, Influence, develop and execute QA process and testing best practices
  • Proven Automation methodologies, practices and processes. Focus on results by identifying sustainable opportunities for streamlining and strengthening operations. With an approach supported by rigorous project management framework, effective communication & governance.
  • E2E experience in all phases of Project life cycle (Initiation, Planning, Execution, Control and Closure) with meticulous analysis and managed deliveries by using Agile, Scrum (Sprint) and Waterfall methodologies extensively.
  • Highly creative, great team worker and willing to think outside the box.
  • Manage the creation, sign-off and implementation of the testing strategy and plans.
  • Manage the overall effort to ensure that all in scope components and scenarios are tested and reported on
  • Participate in stakeholder management within the application and project context, including stakeholders of up and downstream systems and external teams.
  • Manage the working relationship with 3rd party team members.
  • Coordinate with external groups such as test environment support and production management teams.

TECHNICAL SKILLS

Languages: C#, Java

Web Technologies: ASP.Net, MVC, WebAPI, AngularJS, KnockoutJS, Web Services, XML, DOM and schema/DTD, JavaScript, HTML and DHTML, CSS, XHTML, SOAP and WSDL, Bootstrap, jQuery

Testing Automation Tool: Selenium, Appium, UFT using vbscript, egg Plant, SpecFlow, Cucumber, xUnit

Software: HP Quality Center, Rational Clear Quest, JIRA, SoapUI Pro, Oracle SQL Developer, Toad, Splunk

Platforms: Windows, Linux, Sun, iOS, Android, Raspberry Pi

Database System: Oracle, MS - SQL Server 2000/2005/2008 R2.

Application Server: IIS, OAS, Web logic

Test Management Tools: CR Tools (Requirement Identification), zTracker (Test Package), ALM (Testing Life Cycle) from HP, JIRA (Incident Management). IBM Rational (TDP), Center Code

APM Tools: Bridge Clarify, UCPS (Server Capacity Monitoring Tool),BLIPS (Incident Monitoring), CHASM (Change Record Monitoring), SPIKE (Problem Record/Known Error Monitoring), SLA Manager

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Sr. Quality Analyst

Responsibilities:

  • Operations and delivery of OSS/BSS product suite.
  • Responsible for creating customized monitoring and deployment of shell scripts.
  • Deriving operations and acceptance of 10+ vendors.
  • Created use cases, change control documents and the Requirements Traceability.
  • Matrix (RTM)Managing integrations with Live networks and deriving the change management activities. Handling Change requests and CAB calls.
  • Deriving the Incident management process by involving all stakeholders and resolve critical issues.
  • Analyzing, quantifying and resolving issues raised by Tier 1 and Tier 2 team pertaining to Network, Activation, Billing and Mediation.
  • Implementing NMS systems using shell scripts and Splunk.
  • Integration with Live network and configuration according to NDD, SDD and various setup documents.
  • Responsible for requirement gathering and writing/analyzing precise description documents (RDD, NDD, SDD, MOP’s and SOW).
  • Writing test documentation, conducting ATP internally.

Environment: Java, Tampermonkey, MVNO - Arterra(Billing), RSSx, Syniverse, Oracle, Selenium, Postman, SOAP UI, Splunk.

Confidential, Atlanta, GA

Tech Manager

Responsibilities:

  • Developed and implement several new processes that served as foundation for quality of the system.
  • Developed quality checks Tool to reduce turnover time for each release.
  • Defining guidelines on quality and written acceptance criteria standard that drives development and testing, for all agile projects.
  • Making sure that the ITIL processed like Incident Management, Problem Management & Change Management are adhered.
  • Experience in creating QA templets/checklist, for usage and adaption by the team.
  • Identifying and implementing continuous improvement initiatives including process and technical tools.
  • Strategizing and implement quality gates through phases for multiple products.
  • Provide leadership and direction on customer issue resolution.
  • Operates in a very rich environment of technologically and logically complex systems and products.

Environment: iOS 10.x, iPad, Lenovo Win tablet, Web logic, Oracle, Java, ALM, Ingenico devices (iSMP & iSC-250), Audio Jack, MSR, Mobile Wallet, UL Tools like Certpro, Brand Test Tool, UFT, Selenium, Spec Flow, SOAP UI.

Confidential

Responsibilities:

  • Developed quality checks Tool to reduce turnover time for each release.
  • Improved performance and reliability of multiple retail systems.
  • Promote environment stability.
  • Secure environments and ensures connectivity exists between environments in order to perform testing activities.
  • Develop Shakeout Plan and timeline.
  • Maintain Environment Plan of Record and Environment Control Process.
  • Perform or coordinate the performance of daily smoke tests.
  • Support installs and upgrades of software/patches for test environments.
  • Manage software and code migration between non-production environments.

Environment: Vugen, UNIX, Linux, Web logic, TIBCO EMS, TIBCO Rendezvous, C#, WPF, SOAP UI.

Confidential

Tech Manager

Responsibilities:

  • Ensure management of the application of appropriate quality and suggesting process improvement techniques to the various aspect of the function or process.
  • Identify and prioritize the areas for quality and environmental improvement based upon the business requirements objectives and feedbacks from the customers and project members. Identifying plan and initiating the corrective action to optimize the system performance to reduce various errors and improve quality of the system and services after analysis of the root causes of problems. This has ensured better performance, better service and cost effective solutions.
  • In depth understanding of various BT Oracle databases namely Classic, COT, BFG, DRA, EDCA, DUA, TPS, IVSERVE, AGORA, NMDB etc.
  • Providing KSD-SFN (Keystone Delivery - Signal For Noise) performance indicator reports to analyze and suggest performance improvement of various systems.
  • Designing the Oracle SFN database enabling reporting and other key functionality.
  • Executed migration Oracle DB, Oracle Application server to Virutal Data Center (VDC)
  • Giving presentations to various senior management regarding system improvement and system performance.

Environment: C#, ASP.Net, Oracle, Ajax, XML, XSLT, SVG, Perl, Web services, JavaScript & IIS.

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