SUMMARY

• Many years of experience in Software Quality Assurance and IT support roles
• Proficient in Manual and Automation, functional and non - functional, negative, regression, system integration (SIT), acceptance (UAT), Web and performance testing
• Excellent knowledge and working experience in SDLC with test planning, test execution and test results analysis.
• Excellent troubleshooting and analysis skills

TECHNICAL SKILLS

OPERATING SYSTEMS: UNIX (Solaris, AIX, HP-UX, SCO, BSD, Digital, Irix), Linux, IBM I(iSeries/AS400), Microsoft Windows (NT to current)

APPLICATIONS: Microsoft Office, Excel, Word, PowerPoint, Access

VIRTUALIZATION: VMware (ESX and vSphere), VMware Workstation, VMware Horizon, Hyper-V

CLOUD PLATFORMS: Microsoft Azure, Microsoft 365

DATABASES: Oracle (on Unix/Linux and Windows), MS SQL Server, PostgreSQL, Oracle SQL Developer

QA SOFTWARE/UTILITIES: HP Quality Center, Mantis, TestLink, TestTrack Pro, Selenium, Bugzilla, VersionOneAgile Project Management Software, Confluence, Auto Hotkey, Swingbench, OTRS Service Management Software, Jira, Salesforce

PROGRAMMING LANGUAGES: Shell Scripting, Python, PowerShell, Perl, Power CLI, PL/SQL, SQL

REMOTE SUPPORT TOOLS: Kaseya VSA (Virtual System Administrator), Screen Connect, Dameware

BACKUP AND RECOVERY PRODUCTS: Confidential Avamar, Data Domain, Confidential Networker, Oracle Recovery Manager (RMAN), Data Domain Boost for Databases and Applications (ddbda), Confidential Software, Quest Rapid Recovery, CloudBerry Backup

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst

Responsibilities:

• Support functional testing of Oracle Advanced Benefits based Health and Welfare administration platform.
• Understand test requirements and design to build effective test scripts.
• Attend Requirement and design walkthrough calls with Client/Developers.
• Create and execute test cases as part of functional and regression testing.
• Report/track defects through Quality Center/JIRA and maintain defect reports.
• Work in coordination with offshore teams.

Confidential

Technical Support Specialist

Responsibilities:

• Responsible for resolving product support and technical incidents of company products by helping to identify and resolve customer issues.
• Troubleshoot customer issues with Active Directory, MS SQL Server, Internet Information Server (IIS) and network issues.
• Provide comprehensive reporting of software defects and customer enhancement requests to Product Management, QA and Development teams.
• Creation of technical documents for inclusion in the Knowledge Base for both customers and internal stakeholders.
• Maintain and update customer information and interactions within Salesforce Service Cloud

Confidential

IT Support Specialist

Responsibilities:

• Provided remote and on-site technical services to support managed service customer environments.
• Performed Windows/Linux system administration for both internal and customer systems.
• Managed and supported Microsoft Active Directory, Exchange and SharePoint infrastructures
• Deployed Enterprise level software solutions for both internal and customer systems
• Performed troubleshooting to determine root cause of hardware, software and network issues.
• Created customized shell and PowerShell scripts to automate tasks.
• Documented issue resolution and create knowledge base articles.
• Supported the internal physical and virtual server environments and data storage.
• Performed daily system monitoring for all internal and client environments.
• Update of customers WordPress websites
• PBX and voicemail administration and support
• Worked with IT support personnel and 3rd party vendors to support the deployment/resolution of customer issues.

Confidential

Senior Software Quality Engineer

Responsibilities:

• Performed manual, exploratory, functional, regression, smoke, integration, GUI, Web and performance testing for the Oracle and RMAN backup/recovery modules for SAP on Unix/Linux and Windows platforms.
• Created automated test scripts using python and shell scripts. Executed in-house developed automated test suites.
• Documented test results and managed and maintained defect and test case databases.
• Isolated, reproduced and tracked defects.
• Worked with the development team in the resolution of problems and verification of fixes.
• Built and maintained Oracle/SAP test and automation environments.
• Performed Oracle database backup, recovery and administration using RMAN and built-in SAP Tools.
• Worked in coordination with offshore teams.
• Provided training and mentoring for QA engineers.

Confidential

Senior QA Analyst

Responsibilities:

• Served as QA Analyst in software development environment for provider of backup and recovery software.
• Created test plans and estimates based on software functional and design specifications.
• Performed manual, exploratory, functional, regression, integration, GUI, Web, and performance tests for Unix, Linux, Windows, VMware, AS/400 and Oracle
• Created and executed automated test scripts using shell scripts and PowerShell.
• Analyzed and documented test results; filed defect reports and enhancement requests.
• Built, maintained, and supported a mix of Unix/Linux, Windows, VMWare and AS/400 systems to establish and maintain a proper development/QA environment.
• Worked closely with the development and technical support team to identify and resolve customer issues and product defects.
• Worked in coordination with offshore teams.
• Provided training and mentoring for QA engineers.

Confidential

QA Engineer

Responsibilities:

• Executed manual and automated testing of web-based retail inventory management system.
• Created test cases and documented test results.
• Developed and executed automated tests using Selenium.
• Isolated, reproduced and tracked bugs and verified fixes.

Confidential

Support Analyst, Research and Development

Responsibilities:

• Areas of responsibility included:
• UNIX Server hardware and operating system installation, upgrade and configuration
• System Administration - user account management, printing, software installation and configuration, multi-language support, performance monitoring
• Network Administration - NFS, NIS, SSH, DNS, Mail, Web Server Administration
• Competitive analysis
• Provided end user support
• Tested connectivity product software, features and patches on UNIX and Windows platforms
• Products included Confidential Exceed, HostExplorer, NFS Maestro, Jump, and Exceed on Demand.
• Replicated customer service incidents to assist software development team in providing solutions

Confidential

Technical Support Specialist

Responsibilities:

• Provided technical support for UNIX (SCO) and Windows operating systems customers.
• Problem resolution areas included the following:
• Operating system installation, upgrade and configuration
• Hardware installation and configuration
• System administration and maintenance - user accounts, security, process management, networking, printing, email configuration and troubleshooting, performance and backup and disaster recovery.
• Replicated customer problems in onsite lab to determine and test effective solutions
• Documented customer support issues in ticket tracking software system and coordinated resolution