SUMMARY:

• I have a background learning and using a wide variety of enterprise software systems and I’m excited to use my technical talent in software QA.
• Enterprise software system operation, bug reporting Computer administration, OS and software installation and configuration SharePoint, Microsoft Office Business and office management

WORK EXPERIENCE:

Confidential - Loveland, CO

QA Analyst

Responsibilities:

• Developed effective QA criteria for rating agents. Lead weekly collaboration meetings. Provided ratings and feedback on service agent performance.

Confidential

Sr. Recovery Specialist

Responsibilities:

• Coached agents to improve quality and performance. Negotiated with other insurers to recover vehicle damage costs. Satisfied customers with biweekly claim information.

Confidential

Project Team Specialist

Responsibilities:

• Boosted sales numbers with effective cross-selling. Assisted production team processing loan applications.

Confidential

Assistant Branch Operations Manager

Responsibilities:

• Assisted IT with intranet QA, technical support. Trained employees on technology, operations, and policy compliance. Managed employees and branch operations.