- I have a background learning and using a wide variety of enterprise software systems and I’m excited to use my technical talent in software QA.
- Enterprise software system operation, bug reporting Computer administration, OS and software installation and configuration SharePoint, Microsoft Office Business and office management
Confidential - Loveland, CO
- Developed effective QA criteria for rating agents. Lead weekly collaboration meetings. Provided ratings and feedback on service agent performance.
Sr. Recovery Specialist
- Coached agents to improve quality and performance. Negotiated with other insurers to recover vehicle damage costs. Satisfied customers with biweekly claim information.
Project Team Specialist
- Boosted sales numbers with effective cross-selling. Assisted production team processing loan applications.
Assistant Branch Operations Manager
- Assisted IT with intranet QA, technical support. Trained employees on technology, operations, and policy compliance. Managed employees and branch operations.