SUMMARY

• 14 years of leadership, 6 years of business analysis, and 15 years of software testing experience, 10+ years of experience wif SQL, SSIS, SSRS
• Identified project needs and managed test projects wif well - defined goals, milestones, test cycles and specifications
• Assembled business requirements documents that defined project plans, drafting requirements and design documents
• Documented defects and managed testing using Quality Center, Version One, JIRA, and Team Foundation Server software
• Experienced in full project life cycle for implementation and integration using agile and waterfall methodologies
• Vast understanding of technology, focused on delivering business solutions
• Analyzed Business Intelligence (BI) Reporting, including experience in Business Objects and Web Focus Info Assist software
• Implemented and distributed interactive training for staff and clients
• Supervised and mentored staff for improved performance, processes, and service
• Performed Gap and Risk analysis that evaluated process workflow tools and techniques
• Adept understanding of different relational databases, wrote SQL queries, and generated reports using Microsoft SQL, Oracle DB2, and Microsoft Access.
• Organized and recorded test plans and test scripts
• Achieved objectives despite continuous change and conflicting priorities wif ability to prioritize activities wifout compromising quality
• Natural ability to look at teh big picture and downstream ramifications where software changes could negatively impact teh application and customer

Core Competencies

• Interpersonal, organizational & decision - making skills
• Strategic Business Planning
• Cross-Functional Team Building & Leadership
• Quality Assurance Testing
• Analytical and Conceptual Thinking
• Research, Analysis, and Auditing
• Inter-Agency Communication
• Business Development

TECHNICAL SKILLS

Microsoft Office Suite: Access, Excel, Info Path, One Note, Power Point, Visio, Word

Operating Systems: Windows

Web Browser: Internet Explorer, Mozilla Firefox, Safari, Google Chrome, Microsoft Edge

Email: Microsoft Outlook, Microsoft Exchange Client

Enhancement/Bug Tracking: Quality Center, Version One, Team Foundation Server, Microsoft Test Manager

Management: Microsoft Project

Other: Print Shop, Adobe Acrobat, Business Objects, Web Focus InfoAssist, Salesforce

SDLC: Agile, Kanban, and Waterfall

Test Management: Quality Center, Test Director, Team Foundation Server, JIRA

Project Management: Quality Center, Team Foundation Server

Defect Reporting: Quality Center, Version One, Team Foundation Server

Platforms: All Windows Operating Systems

Query Languages: Microsoft SQL, PL-SQL, DB2 SQL

Software Testing: Static testing, Dynamic testing, Software verification and validation, Black box testing, System testing, Alpha testing, Beta testing, Non Functional Software Testing, Software performance testing and load testing, Stability testing, Usability testing, Security testing, Destructive testing, User Acceptance Testing, SOAP, REST

PROFESSIONAL EXPERIENCE

Project Delivery Senior Consultant

Confidential, Little Rock, AR

Responsibilities:

• Lead tester handling complex assignments that covered over 25 software applications
• Participates in project progress and utilized status reports to determine project timeliness via agile methodologies
• Gathers business requirements, facilitates interviews wif business users, stockholders, and subject matter experts (SMEs)
• Designed Entity Relationship Diagrams (ERDs) and web page mockups
• Provide product demonstrations to internal staff, customer and management
• Contributes data analysis, interpretation, correction, and document presentation for various assignments
• Worked closely wif teh product owners, business analysts, and developers to verify functional areas of teh applications and validated teh code base
• Inspected and targeted software requirements to determine they were clear, concise and testable
• Review software documentation to ensure accuracy, compliance and completeness
• Moderate meetings wif customers to determine needs; gather and document requirements, communicate wif customers throughout project to manage customer expectations, resolve issues, and provide project status.
• Developed and executed manual test cases for smoke, functional, and regression testing
• Participate in daily & weekly SCRUMs, Sprint Planning Meetings, Reviews and Retrospectives
• Research software and data production issues

Business Process Analyst

Confidential, Little Rock, AR

Responsibilities:

• Lead software tester covering complex assignments for more than 25 software applications
• Business analysis on numerous projects utilizing gap analysis, writing requirements, design documents and/or user stories, dependent upon teh specified software lifecycle utilized

Business Process Analyst IV

Confidential, Little Rock, AR

Responsibilities:

• Business analysis on numerous projects spanning multiple divisions utilizing gap analysis, writing requirements, design documents and/or user stories, dependent upon teh specified software lifecycle utilized

Quality Assurance Tester III

Confidential, Sherwood, AR

Responsibilities:

• Manual software tester for teh Data Warehouse team
• Gathered requirements and conducted interviews wif Subject Matter Experts for reporting needs of teh company

QA Test Engineer II

Confidential, Little Rock, AR

Responsibilities:

• Manual software tester covering teh Division of Childcare and Early Childhood Education’s applications