SUMMARY

• IT professional with more than ten years of experience in planning, implementing and testing technological solutions to support business objectives.
• Project management experience in financial, retail and manufacturing companies leading all the stages of system development work.
• Outstanding analyst and project leader in all phases of IT solutions with successful outcomes in implementations, maintenance and improvements.

TECHNICAL SKILLS

• PC and MAC
• MS Word
• Excel
• Power Point
• MS Project
• MS Visio
• UML
• Rational
• Jira
• Testopia
• Bugzilla
• Test link
• SDLC
• PMP
• UAT
• Black & grey box testing.

PROFESSIONAL EXPERIENCE

Confidential, Milpitas

QA Engineer

Responsibilities:

• Updated test cases and test plans. Set up testing environment.
• Created testing reports for managers and executives.

Confidential

QA Team Lead

Responsibilities:

• Successfully increased the number of projects assigned by Confidential (the client, an American e - learning company).
• Recognized for high performance in customer satisfaction.
• Promoted to lead the start-up of the new office in Peru.

Confidential

QA Engineer / Project Coordinator

Responsibilities:

• Developed practical test set allowing the tester to minimize the execution time.
• Designed a detailed program outlining each task with its respective responsibility, and all software to be installed in a new bank office.
• Supervised implementation of IT services and equipment in new offices opened nationwide.
• Improved Business Requirements and UAT deliverables, improving communication between departments.

Confidential

Senior Business Analyst

Responsibilities:

• Managed every platform release testing and consolidated all analysts’ reports.
• Directed training meetings for new users and office managers nationwide.
• Improved training procedures, resulting in a reduction in process time.

Confidential

Senior Business Analyst

Responsibilities:

• Developed and managed a procedure which reduced the delivery and response time with credit bureaus.
• Designed and implemented loan business procedures including interaction with government regulatory entities.

Confidential

Business Process Analyst

Responsibilities:

• Designed new product delivery procedures for the factory, customers and stores.
• Restructured operational procedures and redefined employee functions to optimize delivery times reducing customer complaints.