Seasoned professional with 3 years of experience in Manual and Automation testing, Customer support plus 4 years of experience in telecom billing analysis, networking, query handling, UAT and billing configuration.
Pursuing Masters in Information System Security so know Risk assessment, Identify and evaluate potential threat and vulnerabilities.
Expertise in developing Software Test Plans, Test Scenarios, and Test Cases based on User Requirement Specification and System Requirement documents.
Expertise in conducting Product Testing, Web Testing, ETL Testing, Systems Integration Testing, Regression Testing, Functionality Testing, Front End GUI Testing, Backend Database Testing, Cross Browser Testing.
Create, maintain and manage automated testing scenarios.
New product functionality testing and configuration of the same in billing system to ensure that the configuration in different system are not contrary to each other and are alignment with market requirement.
Expertise in managing product, billing issues, ensuring same are resolved, maintaining detailed records of transactions made, and managing international clients.
Experience in performing UAT by validating the configuration of new packages/schemes and modifications to existing Billing Plan/Schemes.
Analytical, innovative, research - oriented, and able to work in both team-based projects independently.
Team Player with good organizational, interpersonal, communication, and presentation skills and problem-solving attitude.
Efficient Interworking skills with multidisciplinary groups within the organization.
Microsoft Office Word
Senior QA Analyst
Handled US clients for product implementation and support. Take the requirements from clients, worked with the development team to set up customer environment ready for billing.
Independently handled client's queries and provided technical support.
Responsible for writing, monitoring, executing, and evaluating application tests with industry-standard testing tools and scripting languages
Execution: Performing testing on websites front ends, mobile applications and application back-ends, including the following types of testing
Work closely with the Business Analysts, formulating test plans, preparing test cases, executing the tests, and thoroughly documenting and reporting the results
User Acceptance testing, Functionality testing, Regression testing, Performance testing, End-to-End System testing on BI applications
Assist Test Manager in managing day-to-day testing activities, such as test monitoring and status reporting at the end of the testing day
Expertise in planning, designing, and execution of complex testing solutions, including Functional, Regression, and End to End testing
2-3 years of functional testing background, including defining test strategy, test planning, test case design, and execution
Responsible for managing Test release activities.
Responsible for handling daily billing configuration activities i.e. UAT of new billing plan, tariff, and modification of existing billing Plan/schemes.
Validation of Customer acceptance/PO whenever new Plan is created or before moving to production to maintain billing accuracy included validation of any new changes/addition /modification i.e. addition of new addon pack, circle change etc.
To provide approval to the Product team and send the queries/clarification, if any, in case of discrepancy identified.
Validation of Invoices while performing User acceptance test.
Responsible for handling daily billing activities i.e. billing of wholesale voice customers as per their bill terms/ other exceptional criteria's.
Validation of Customer contracts whenever new customer is created or before billing of any new customer to maintain billing accuracy included validation of any new changes/addition /modification i.e. addition of new products, currency change etc.
Posting of credit & debit entries on invoices/SAP as per adjustment analysis.
Performing prebilling activities before invoice generation which includes Rate validation, adjustments validations, credit/debit entry validations, currency validations to ensure correct Customer billing.
Managing & participating in UBR (User Business Requirement), CR (Change Request) & UAT (User Acceptance Test) for new Implementation.
Ensure invoices are billed accurately for services at contracted rates and proactively address all discrepancies on time. Identify unauthorized charges.
Responsible for error traffic resolution before billing i.e. no rate error, no profile error, REPC error by coordinating with different internal teams like provisioning, account manager, sales etc.
Hands on all billing & other applications like GBS, REPC.
Proactively handle all internal customer requests or inquiries courteously, accurately, and expediently.
Handling & investigating Billing issues/disputes raised by Customers or suppliers after billing & further coordinating with various cross functional teams for resolution.
Maintain documentation, monitor, and resolve telecommunication billing inquiries, disputes, and connection issues related to billing.
Responsible for various report generation on weekly/monthly basis.
Preparing manual invoice for operator handling customers after traffic analysis.
Weekly reporting towards the disputes resolved, credit/ debit entries passed (along with approval), error reporting (along with follow-up), Number of invoices generated and dispatched
Worked with BSS Mediation team to resolve various traffic/billing related issues.
Single Point of Contact (SPOC) of International/National voice order Login Team.
Playing Key role of handling (GVPN, DGE, DIA, Vedioconnect) orders from Sales to Provisioning.
Performing firm support to Product management team to program Management to get link implement successfully.
Manual testing for new product like NPL, IDC, IPLC full circuit.
Conducting UAT (User Acceptance Test) for new products on OSS/BSS platform.
Tracing and validating the old live and migrated circuits.
Checking Feasibility of Internet Services.
Worked in a service provider's environment where network device configuration and maintenance would have been a Core activity.
Updating whole orders in SFDC (Sales Force dot com) within a TAT.
Worked with Billing to complete & tracing the order till Provisioning.
Maintain a customer relation with Program managers & Customer.
Worked with Issue Resolution Team
Providing Support to International customers.
Handles the escalated calls of the customer in respect to any process related query.