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Quality Assurance Lead | Scrum Master Resume


  • A proven and dedicated QA Lead | Scrum Master with over 4 years’ experience and 7 years in IT Sector.
  • With a strong functional knowledge of Airline, Retail and Restaurants POS domains.
  • I am exploring new professional and challenging environment where I can utilize my skills and gain more experience.
  • Dynamic and hands - on Agile Scrum Master with experience in leading & executing multiple large scale IT programs, with experience of directing all aspects of software project lifecycle with a different methodology
  • Proficiently organize and facilitate daily scrum, sprint reviews, retrospectives, sprint demo and release planning
  • Experienced in implementing portfolio, program and project management best practices including change management, dependency management and dashboards
  • Continuously learned Agile/Scrum/Kanban techniques and shared findings with the team
  • Expertly promote continuous improvement and help teams increase productivity and foster innovation
  • Expertise in project management activities including test estimation, coordination between client and QA team, allocation of work to team members, peer review of deliverables, managing timesheets, conducting walkthrough with clients regarding requirement walkthrough etc.
  • Extensive experience within Agile and Waterfall environment of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) for mobile, web and client-server applications
  • Supervised multiple projects in Agile and Continuous Integration Delivery Model
  • Experienced team leader with the ability to initiate/manage cross-functional teams and multidisciplinary projects
  • Extensive experience in managing, monitoring and promotingQAtesting effort and processes
  • Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management
  • Extensive experience in creating Test Strategy, Test Estimations, Test Scenarios and Test Scripts from business and technical functional and non-functional requirements for large, complex IT solutions
  • Proficient in both oral and written communication to effectively communicate with all level of upper management, technical and business groups for troubleshooting as well as problem resolution
  • Proficient knowledge of payment hardware infrastructure, Payment gateways, POS with payment integration including E-commerce websites and Omni-Channel solution
  • Solid communication, collaboration and team-building skills with expertise in training
  • Excellent organization and time management skills, able to manage multiple priorities and adhere to deadlines in a fast-paced environment also able to communicate in French


Programming: Visual Basic, C, C++, C#, VB.NET, MS SQL, Java, HTML, CSS, AJAX, JQuery, JavaScript, XML, ASP.NET, PHP, MS Visual Studio, RESTful Web Services and API

Operating Systems: Windows, Linux and Mac OS

Database: SQL Server, Oracle, Microsoft Access, DBMS and RDBMS

Technical Tools: Test Rail, HP Quality Center, Quick Test Professional (QTP), Test Manager, SoapUI, Test Café, Cypress.io, PostMan, Fiddler, Jenkins, Swagger and Charles

Management Tools: JIRA, Confluence, Azure, Microsoft Office Suite, Teams and Slack





  • Collaborate with cross-functional teams such as Business Analyst, Functional Analyst, developers and DBA to give feedback on the testing to improve the quality of the application
  • Organize daily stand-up meetings, managed weekly planning meetings and provided estimates based on risk and impact
  • Elicit and document project requirements and translated the requirements into functional specifications, use cases, and high-level and detailed process flows
  • Participate in Requirement walkthroughs, War room sessions and sprint demos to get a clear understanding of requirements across the Program/project
  • Work closely with the Scrum teams to provide requirements walkthrough and act as a point of contact for any changes to business needs
  • Provided guidance and support to QA team members for requirement clarifications and identification of critical scenarios for testing
  • Collaborated with other testleadsto establish a comprehensive, rationalized smoke and regression test suite to be leveraged for testing ongoing changes or upgrades to the system
  • Acted as liaison between management and development team for Requirements andQA
  • Facilitated Scrum events: Sprint Planning, Sprint Review, Sprint Retrospective, Daily Standups, Sprint demo, Roadmap Planning, and Release Planning
  • Providing all support to the team using a servant leadership style whenever possible, and promote team members to serve each other
  • Removed impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Educates and reinforces scrum methodology and agile framework to team members and stakeholders
  • Introduced new practices to reduce unnecessary meetings for each team member and calculated team capacity and velocity based on previous sprint data
  • Prepared status reports, presentations, and Project demonstrations for senior managers, partners, and stakeholders
  • Managing & tracking the product backlog, burn-down metrics, velocity, and task breakdown in Jira also handling every release and documenting the functionalities on Confluence

Environment: s: Jira Administrator, Confluence, Azure, NCR Technologies, POS System, Clearview and different types of POS hardware (printer, scanner and Payment Pin pad)




  • Prepared Test Estimations, Test Plans, Test Cases/Scenarios, Test Procedures, Test Results, Test Documentation and Defect reports
  • Flagged issues and monitored risks within the projects with the help of risk log and escalated to the right channels and prepared mitigation plan
  • Participated in project analysis meeting to identify the opportunity to make recommendations to the project team and improve the development life cycle processes
  • Extensively worked on a range of internal projects including payment integration system, payment facilitator, iPad POS, Web POS and e-commerce
  • Organized and participated in Backlog Grooming, Sprint Planning (Story Pointing, Team Velocity) Sprint Review (Daily demos, Mid Sprint reviews) and Retrospective meetings with Managers, Developers and Business Stakeholders
  • Engaged with automation testing resource for execution of test cases and also the creation of new test cases covering the continuous changes on the application using Gherkin feature files
  • Streamline and standardizedQAprocesses globally
  • Performed RESTful web service testing using PostMan API tool to effectively test most of the API calls before application integration and catching defects early in development cycle

Environment: s: JIRA, Kibana, New Relic log tool, Mac OS, Virtual Machine, Vagrant, Docker, Charles Proxy, TestCafé automation tool, Cypress.io automation tool, Xcode, GitHub, Sequel Pro and Test Rail




  • Involved in Execution of the entire QA Process and documentation of Test Plans, Test scenarios and Test Scripts exclusively on HPQC as well as manually on MS-Excel
  • Worked with development, business and various other teams in the organization in completing the test effort and understanding the features of various business rules of the product
  • Isolated and reproduced errors and executed manual test cases to verify software behavior based on product requirements and functional specifications
  • Logged defects in Quality center and provided feedback in a timely and constructive manner as well as ensured that corrective steps taken to meet client needs also used Share Point to store and organize documents
  • Handled multiple projects with offshore teams and onsite teams
  • Scheduled and executed Integration and End-to-End testing for out of box approval workflows
  • Performed various types of testing on mobile devices such as Smoke, Sanity, Cross-browser, Functional, Regression and UAT testing
  • Worked closely with the Scrum teams to provide requirements walkthrough and act as point of contact for any changes to business needs

Environment: s: HP Quality Center, UFT (Unified Functional Testing) / QTP, QIK, Microsoft SharePoint, Direct Management (DM) database, DB visualizer, SQL, Java and SoapUI, SharePoint

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