SUMMARY

• Excellent IT Professional with strong 18.5 years of experience as Workload Automation Analyst in Investment Banking & Financial IT domain
• Solve and proactively prevent technical workload and process automation problems, implementing solutions that align with industry best practices while simultaneously fulfilling the customer’s business requirements in the most efficient manner possible. Administer, manage, support, and maintain workload and process automation tools and systems. Collaborate with the Operations Center to ensure efficient management the of workload automation environments. Provide a single point of contact for customer engagement to drive collaboration, cooperation and to build trust with business customers. Create and maintain documents on workload automation, software administration, installation, configuration, and deployment.
• Extensive Knowledge on Autosys Administrator on R 11.3 and R12, worked on the upgrade of Autosys from 4.5 to r11.3 and R12, JAWS and WCC, High Available DR.
• Ticketing tool like ServiceNow, Remedy, Incident, and Problem manager in Production Operation
• Good expert in designing/installing/implementation/troubleshooting/Supporting Unicenter Autosys and CA - WCC, Automic Automation Intelligence (JAWS) Tool.
• Creating Autosys Calendars and migrating those calendars from one environment to another environment
• Querying the Autosys Database writing SQL queries and use tools like JAWS and generating the reports to management as per the request
• Strong experience in Autosys Batch jobs, Shell Scripts, Perl Scripts, Python used at client sites to automate business processing
• Experience in using Autosys R11 Interface for creating and analyzing the Autosys Job flow.
• Identified manual processing deficiencies, and instituted automation techniques which reduced manual labor and increased workflow efficiency.
• Experience in analyzing the root cause of the server failure and ensured the backs up servers are in the “High Availability mode” until the server is back up in production.
• Managed job failure, escalation to the respective department. Analyzed the reason for the job failure and prepared the reports to the Senior managers
• Co-coordinating with Development and other support teams to drive for resolution on any issues. No negative impact to customers.
• Planned all the events across all the locations, which required support and prepared to manage incidents including making an assessment regarding business impact and escalation. Constantly monitored and maintained the availability of Services in conjunction with other Command Center operations around the world. In the case of an incident take charge for managing resolution activities, escalating to the management responsible for the day-to-day reporting of metrics in relation to the OCC’s Health Check.
• Experiences in using Continuous Integration tools like XL-Deploy and managing the code using GIT and GIT Hub.
• Good team player with excellent communication skills.
• Awarded as the outstanding team member in Confidential and in Confidential .

TECHNICAL SKILLS

UNIX Platform: Linux, Solaris, AIX and configuration and administration. A configured RAID, Send mailNFS, FTP, DNS, and DHCP in UNIX Networks.

Windows Platform: Windows NT4, Windows 10, Windows 2003, Exchange server 5.5, 2000 & 2003, Proxy Server 2&3, NT/2000/2003 RAS Server-configuration, Administration and integration of Windows Domains with other OS Networks. Working knowledge on applications/packages like Outlook Express and Web server (IIS4/5), SQL & Oracle Clients.

Database: Oracle 9i, Sybase, MS SQL Server, MS Access

Software & Tools: JIRA, Confluence, BitBucke, Jenkins,XLDeploy,SplunkAlerts,OneNote,Veoci,ServiceNow,Remedy Ticketing system Terminal service (Win 2000/ 2003), Secure CRT,VMware, RAdmin.

PROFESSIONAL EXPERIENCE

Sr. Workload Automation Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Manage Confidential 's Automation platform and roadmap for future states that align with overall company strategies. Provide senior technical leadership including (but not limited to): application support, problem solving, issue resolution, creating/applying/deploying architecture, governance, security, and global process standards. Conduct operational health assessments for all automation environments. Establish, maintain, and apply configuration standards and best practices. Provide a single point of contact for customer engagement to drive collaboration, cooperation and to build trust with business customers within Confidential . Create and maintain documents on workload automation, software administration, installation, configuration, best practices, and deployment architecture. Usage of XL-Deploy as well as exposure to AWS, and Cloud Technologies in addition to day-to-day activities.
• Managed and provided Support to Unicenter Autosys R11 JM products and support to all the teams in CG who uses this Application.
• Responsible for insertion of JIL into the database and troubleshooting the JIL’s in case if it wrong. This involves troubleshooting, in-depth analysis, customizing, debugging and various other aspects of integration with other products.
• Creating ServiceNow tickets to keep a track of the Incidents/ task that happened during production.
• Reduced processing time by analyzing job schedules and implementing appropriate modifications.
• Creating Autosys Calendars and migrating those calendars from one environment to another environment.
• Querying the Autosys Database writing SQL queries and use tools like JAWS and generating the reports to management as per the request.
• Strong experience in Autsosys admin, Autosys Batch jobs, Shell Scripts, Perl Scripts, Python.
• Gain insight and understand on the entire workload environment. Find unseen impacts and dependencies across applications, platforms.
• Installation and configuring of Autosys, WCC, and EEM applications in production, development and release environments
• Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
• Captured the Autosys logs and helped them to Translated Splunk Alerts into a ServiceNow Tickets.
• Demonstrated understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards.
• Managing the JIL Code using Bit Bucket and deploying them in PRD and Non-PRD environments.
• Participated in all the Scheduling DR Actives for the Confidential .
• Demonstrate working knowledge of Financial Services Industry concepts and was able to apply them internally.
• Provided batch support, health checks at the start of the day/end of the day.
• Helped to in migrating all the CA-7 jobs to Autosys Jobs.
• Weekend support related activities were provided and participated in another team related Activates.
• Simulate the impact of schedule changes and understand the impact on SLA’s and operational efficiency.
• Utilizes knowledge of service level delivery to offer superior service.

Sr. Support Engineer

Confidential, New Jersey

Responsibilities:

• Designed the migration process for JPMC Environment to merge with existing 50 Instances of Autosys.
• Responsible for moving more than 3,50,000 hundred Autosys jobs into the existing JPMC Environment.
• Installed, Configuring and Troubleshooter of Unicenter Autosys scheduling server/clients on Windows NT/ 2000/ 2003/ XP, Sun Solaris, AIX and HP-UNIX. Linux.
• Re-designed Autosys flows according to Business need and followed JPMC Standards.
• Responsible for insertion of JIL into the database and troubleshooting the JIL’s in case if it wrong. This involves troubleshooting, in-depth analysis, customizing, debugging and various other aspects of integration with other Products.
• Responsible for upgrading the 1000 Autosys clients from 4.0 to 4.5 and migrating them and testing them on JPMC environment.
• To verify that jobs have run in the appropriate order and determine if the jobs should be scheduled to run at a more effective time.
• Querying the Autosys Database and generating the reports to management as per the request.
• Configured and documented the migrations steps for Unicenter Autosys Jobs management for JPMC Environment and uploaded the same in the Share point site for Global users.
• Helped clients in implementing, designing and troubleshooting all the above mentioned. This includes Performance tuning, Application tuning, according to the JPMC standards and procedures.

Sr. Associate Technical Support

Confidential, St. Louis, Mo

Responsibilities:

• Designed and implemented a migration process for A.G. Edwards to a merger with Wachovia which includes the migration of 350 applications in Autosys 4.5.
• Done Insertion of JIL into the database and troubleshooting the JIL in case if it wrong. Advising the user in the JIL’s.
• Uploading the Daily data feed to respective Departments and applying and update the patches in the weekends.
• Re-designed more than 300 Autosys flows according to Wachovia Environment needs.
• Experience in using Autosys 4.5 Web Interface for creating and Analyzing the Autosys Job flow.
• Querying the Autosys database as well as using the Toad, JAWS Tool for pulling the reports as per the management request
• Installing configuring AE EEM WCC Agents Plugins or Adapters for Autosys.
• Creating Autosys Calendars and migrating those calendars from one environment to another environment.
• Testing the Job Flow before in UAT and in Test Environment before they are put on Production.
• This involves troubleshooting, in-depth analysis, customizing, debugging and various other aspects of integration with other Unicenter Products by logging in remotely into their servers.
• Monitored the different Autosys Server Instances and Escalated the critical Job failures to the respective department and analyzed the reasons for the job failure prepared the detailed summary and reported the cause of failure.
• Was an on-Call support for Autosys 4.5 and was the First point of contact when batch Job fails.
• Implementing the JIL according to SOX Compliance and retrieving the reports as per SOX policies.
• Provided Autosys support via writing training manuals to Operations for transitioning monitoring functions of Autosys from A. G. Edwards to Wachovia.

Sr. IT Analyst/Associate Technical Support

Confidential, Sacramento CA

Responsibilities:

• Re-written all the existing argent Job to Autosys as per Confidential standards.
• Responsible for insertion of JIL into the database and troubleshooting the JIL’s in case if it wrong. This involves troubleshooting, in-depth analysis, customizing, debugging and various other aspects of integration with other Products.
• Created and migrated Autosys jobs from legacy IBT Environment to States Street Environment.
• Helped clients in implementing, designing and troubleshooting all the above mentioned. This includes Performance tuning, Application tuning, according to the Confidential standards and procedures
• Querying the Autosys Database and generating the reports to management as per the request.
• Configured and documented the migrations steps for Unicenter Autosys Jobs management for Confidential Environment and uploaded the same in the Share point site for Confidential users.

Sr. Associate Support Engineer

Confidential

Responsibilities:

• Managed and provided Support to Unicenter Autosys JM products to all the branches of Confidential, troubleshooting, In-depth analysis, customizing, debugging and various other aspects of Integration with other Unicenter Products.
• Installed, Configuring and Troubleshooting of Unicenter Autosys scheduling server/clients on Windows NT/ 2000/ 2003/ XP, Sun Solaris, AIX and HP-UNIX
• Done Insertion of JIL into the database and troubleshooting the JIL in case if it wrong. Advising the user on the JIL’s. Uploading the Daily data feed to respective Departments and applying and update the patches in the weekends
• Designed and implemented Workload Automation (Autosys) 11.3, WCC 11.3 with Oracle and EEM on Red hat Linux platform based on the business and application requirements.
• Coordinated all activities within the Command Center and be always in charge. Act as the Single Point of Contact (SPOC) for Confidential internal customers, IT partners and management.

Sr. Support Engineer

Confidential

Responsibilities:

• Supported the Unicenter Enterprise Job Management products. Provided support to the companies located in North America on Phone & through emails.
• This involves troubleshooting, in-depth analysis, customizing, debugging and various other aspects of integration with other Unicenter Products by logging in remotely into their servers.
• Helped clients in implementing, designing and troubleshooting all the above mentioned. Have also Designed and implemented Unicenter Autosys Job Management 4.5 for many customers right from scratch. This includes Performance tuning, Application tuning, placement of the servers in their Environment according to the CA’s standards and procedures.
• Was officially trained on Unicenter Autosys Job Management from a specialist Team from Santa Barbara, California, USA on behalf of CA, Asia. Later trained more than 60 people from Development, testing and support teams on product
• Worked online with enterprise customers in United States, Canada, Singapore, and United Kingdom Using go to assist sessions (Shareware remote session) & Access of these enterprise network/technology and resolving issues in a refined way.