SUMMARY:

• IT Experience in Business Analysis & Quality Assurance in various domains - Finance, Retail, Healthcare and Media & Publishing.
• Good experience in Current State process mapping & process improvement efforts at Finastra for FusionFabric.cloud project using IBM Blue works live.
• BPM Process Change Management Analyst experience in Finance domain having functional tool knowledge & good user experience of Igrafx Platform modules, process definition standards and practices.
• Business Process Designer experience in Finance domain utilizing agile scrum methodologies to design business process maps using Igrafx tool as per defined BPM standards.
• Extensive Retail domain experience in area of Point of Sale & Pricing, Supply Chain.
• Experience in working directly with client in USA as an onsite coordinator/analyst to cater customer needs.
• Experience in IT Service Management and worked in various efforts- Service Catalog, Knowledge Management, Service Transition, Vendor Contract Management and SLA Reporting.
• ITIL Foundation Certified & International Software Testing Qualifications Board (ISTQB) Certified Software Test Professional.
• Well versed with Unix, ETL Testing, Quality Centre 11.0, Atlassian Jira, Tableau, Remedy & Sharepoint.
• Expertise in Software Test Planning, Test Execution, Team Coordination, Client Interaction, Requirement gathering & Analysis, Regression Testing.
• Experienced in development and implementation of use cases, test strategy, test design, test scripts, test data and test cases.
• Ability to work within tight deadlines, focused, goal driven, quick learner, having urge to learn more, a Self-motivator, Team Player.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Test Engineer

Responsibilities:

• Responsible for conducting Process Design Sessions with FFDC Product Pricing SMEs to document current state process for adding product SKU’s using IBM Blue works live.
• Worked along with Senior Process Excellence Lead to capture current state of Producer (FinTech’s) onboarding journey for FusionFabric.Cloud project and gather SIPOC information for various process activities to support PRM Efforts.
• Involved in identifying, gathering information and re-designing activities of process improvement efforts for multiple initiatives-FFDC Producer Onboarding, N3 MQL Lead Routing, FFDC Surveys.

Process Analyst

Confidential, Charlotte

Responsibilities:

• Worked with Process Architect & Group Process librarians to coordinate & complete different change control requests to keep all metadata information in Igrafx repository up to date for processes for aligned LOB (CSBB & WIM).
• Power user of Igrafx modules & platform and their linkages to various elements of the enterprise (process, risk, control, application etc.) Capture all the required associated metadata related to processes.
• Responsible for process model/map related change requests and assisted other enterprise team members with model change requests.
• Responsible for defect triage and resolution as per BPM standards and practices involving coordination with QA team.
• Review & seek approvals from business process owners & Risk partners in Igrafx
• Maintaining and updating assigned process change management request activities status in JIRA.
• Participated in daily scrum calls, sprint kick off meetings, sprint retrospectives, process-scoping calls etc.
• Attended all PCM Change management Group forums/discussions/knowledge sharing good practices sessions.

Business Process Designer

Confidential, Charlotte

Responsibilities:

• Worked with business process owner’s and subject matter experts to understand / define the processes and their linkages to various elements of the enterprise (process, risk, control, application etc.) Capture all the required associated metadata related to processes.
• Analyzed existing process related information from process diagrams (Visio) and data flow templates (excel)
• Conduct and facilitate process design sessions to create visual representation/documentation of business processes using IGrafx Flow charter tool and meeting enterprise modeling / BPMN compliance standards at the same time.
• Review & seek approvals from business process owners & subject matter experts.
• Participate in Risk and control Sessions to address any questions and /or ensure updating any changes in process maps identified during these sessions.
• Coordinated with offshore modelers and librarians to keep all metadata information in Igrafx repository up to date for process in given sprint cycle.
• Participated in daily scrum calls, sprint kick off meetings, sprint retrospectives, process-scoping calls etc.
• Maintaining and updating assigned sprint process designing activities status in JIRA.
• Attended all BPM Factory Group forums/discussions, weekly hotline Calls along with taking all necessary assessments.

Confidential

Responsibilities:

• Analyzed the Business Requirements Document (BRD), developed Test cases and Test scripts for the application under test.
• Execution and validation of mainframe jobs to receive and send data across system. Accessing mainframe tables and validating the data.
• XML validations between different system using ESB log viewer.
• ETL Testing: Informatica workflow testing to read data from source application and transform that data to save in target Teradata tables.
• Involved in identifying the manual test cases for automation.
• Involved in preparing Test data (Customer orders, Purchase Order, Store Orders) for UAT.
• Involved in giving daily and weekly status reports to clients.
• Involved in triaging issues and queries.
• Involved in creating Test metrics.
• Used Quality Center defect tracking tool to report application defects and enhancements request and discussed with developers to resolve technical issues.
• Performed different types of testing like Functionality, system, regression and Retesting.
• Prepared reports on defects and conducted defect meetings with the project team.
• Performed functional testing for end to end system.
• Participated in smoke testing, regression testing and user interface testing.
• Defining test strategy for configuration testing for WMS Solution.
• Component Integration testing for interfaces with legacy system, end to end testing

Confidential

Responsibilities:

• Worked in an agile environment, attended SCRUM meetings and daily stand up meetings.
• Worked with Business Analyst and Project manager, technical architects and developers and Team lead to review the business requirements.
• Executing test cases for POS function like sales, returns, credit application, promotions using different tender types.
• Designed, executed and developed the Test plan, and test case strategies.
• Created Requirement traceability matrix (RTM), status reports on test cases and defects.
• Validated XML request and response using SoapUI tool.
• Found defects and worked with developers to resolve the defects.
• Worked on Linux environment to execute the shell scripts, to stop and start the application servers. FTP the log files from Linux to windows and emailed to developers to debug the issue.
• Validated source and target database in ETL process to validate the reports.
• Validated the web reports by executing SQL queries and joins in Teradata SQL Developer.
• Managed test case, defects and reports in HP Quality Center (ALM).

Confidential

Responsibilities:

• Responsible for creating test cases/test plan and execution of Test Cases/scripts and Preparation of Test Data.
• ALM and JIRA as test/defect management tools to execute the test cases/scripts and enter defects regarding the issues found during testing, maintaining the defect status
• Experience in functional testing, regression testing, User acceptance testing support and adhoc testing
• Wrote SQL queries to test the application for data integrity and verified the contents of the data table/validation.
• Created & Executed automated test cases using HP - QTP
• Responsible for communicating Defect Status Reports in project meetings.
• Participated and Organized daily/weekly status meetings
• Working on Quality Center for creating and documenting Test Plans and Test Cases and register the expected results
• Experience assessing testing processes, creating and implementing testing strategies in UAT phase.
• Using HP Quality Center for storing, maintaining the test repository, bug tracking and reporting
• Preparing documentation for some of the recurring defects and resolutions and business comments for those defects
• Involved in ETL process testing using Informatica ETL tool.
• Responsible for validating the ETL process of loading data from the source systems correctly into the target system.
• Involved in multitasking such as attending meetings, guiding/ supporting offshore and performing execution on different projects
• Interacted with Support teams, Dev team, and other Testing teams to gather the required information
• Coordinate with onsite lead in work allocation and answering project and test related questions from offshore team
• Managed multiple projects at a time in Waterfall/ Agile environments and coordinated offshore with all project details and estimated deliverables with quality output

Confidential, Mooresville, NC

Responsibilities:

• Participate in the discussions around identifying & defining the Required Attributes for Application Inventory & Service Hierarchy
• Setting up working sessions and coordinating with leads to collect data for the different Solutions Delivery areas (Stores, Finance, HR, Supply Chain etc.)
• Maintenance of data for creation of Service Hierarchy & Application Inventory
• Mapping of existing information in the System Architect with the Application Inventory data to facilitate the loading of System Architect with the Service Hierarchy & Application Inventory data.
• Creation of Visio Diagrams to represent the mappings to Service Category, Service Areas and Business Services to be reviewed by Solutions Delivery Managers & Directors.
• To coordinate with Team leads from different areas to gather the existing documentation
• Upload and Maintain the documentation in the defined structure at the Centralized Share Point Site
• Alignment of Site Structure with the Application Inventory
• Creation & Maintenance of Artifacts Gap Analysis document to track the artifacts locations, SME Information and document availability
• Daily Updates and Status Reporting

Confidential

Responsibilities:

• Gather understanding of Virtual Data Rooms from the third-party coordinator and share the tool understanding with team
• As a VDR Admin, set up user profiles and maintenance of documents in the VDR system
• Gathering of requirements from different solutions delivery areas to create AMS Infrastructure BRD
• Participate in the BRD review and approval sessions with team leads and managers from Solutions Delivery
• Follow up with various departments on access status and help accelerate the setup
• Attend Transition Scrum meetings and maintain transition Access trackers
• Assist in creation of department user profiles
• Creation, update and seeking approvals on BRD's for Managed Services SLA Reporting
• Understanding Remedy Incident and Problem Consoles and pull existing Incident and Problem (PBI & PKE) information by using queries in Remedy and evaluate the trends
• Pulling desired information and data from Service Delivery Dashboards (Microstrategy)
• Perform Research on design of Dashboards for Managed Services SLA Reporting
• Assisting onsite lead in presentation preparations for monthly Service Delivery Dashboard reporting
• Assist in all other SLA reporting related activities.

Confidential, Mooresville, NC

Responsibilities:

• To perform the Source code merges using the shell scripts and UNIX commands
• To effectively communicate the development teams on the merges and packages requests.
• To co-ordinate with Technical Resolution Analyst to resolve the merge issues and do troubleshooting.
• To update the existing SCM documentation.
• Status reporting

Confidential, Mooresville, NC

Responsibilities:

• To co-ordinate with Technical Analyst (at offshore) to understand and analyze the technical details of the system.
• To attend technical sessions provided by SME’s and co-ordinate with onsite co-coordinator.
• To create an SSD for the Production Side environment.
• To participate in review sessions for the SSD and seek approvals from the SME’s.
• Status reporting from offshore

Confidential, Mooresville, NC

Responsibilities:

• To co-ordinate with various SME’s to discuss the requirements and system understanding.
• To put up technical documentation for the various modules of Genesis and seek approvals.
• To participate in preparation/design of Smoke Test Suite of Genesis systems with the Testing teams.