Senior Technical Engagement Leader Resume Malvern PA - Hire IT People

PROFESSIONAL SUMMARY:

Healthcare technology professional with 15+ years in positions of increased responsibility for organizations involved in innovative IT solutions and Change Management for multi - site operations.
Apply Organizational Development, Soft, and Leadership skills to build diverse cross-functional onshore and offshore teams. Knowledgeable of the Software Testing Life Cycle (STLC) and System Development Life Cycle (SDLC) processes, including using Waterfall, Kanban, Scrum and Agile.
Troubleshooter and problem solver experienced in designing and implementing programs and processes adopted across the enterprise. Experienced Project Manager responsible for delivering quality IT solutions for Agriculture, Systems Applications and Products (SAP)
Higher, Health Insurance, Healthcare and Department of Defense/Veterans Administration (DOD/VA).

TECHNICAL SKILLS:

Software:Microsoft Project Server, Microsoft Office Suite, Microsoft Project, Automated Testing Tools Sun Solaris System Administration, Microsoft Windows NT Administration, Operating Systems (UNIX), TCP/IP, PL/SQL Oracle,
HTML, Web Servers, Windows Server, Windows SharePoint Portal WSS 3.0, Seagate Backup Exec,
Internet Applications, Peregrine Help Desk, Remedy IT Service Management (ITSM) Suite, Authorware,
Robohelp, Adobe E-learning suite, PeopleSoft HCM, Kronos Workforce Timekeeper 5.0, Workday, Casewise
Corporate Modeler, various Electronic Medical Records systems, Medicity ProAccess softwareWeb Care 3.2,
Soarian Financials, Soarian Clinicals, Blaze SRL 6.0 and 6.9, TIBCO iProcess, Java, JIRA, MS TEAMS, WebEx, Go
To Meeting
Hardware: Servers (Sun, IBM, HP, Dell), Personal and Laptop Computers, Tape Backup and Storage Devices

PROFESSIONAL EXPERIENCE:

Confidential, Malvern PA

Senior Technical Engagement Leader

Responsibilities:

Built and managed multi-solution teams to support DOD VA diverse capability sets.
Assumed project management responsibilities to deploy quality solutions that met the DOD VA’s approved Statement of Work and in compliance with vendor contract.
Developed and implemented 24x7 rotating support for DOD VA to reduce downtime and outages.

Confidential, Malvern PA

Senior Technical Engagement Leader

Responsibilities:

Developed, deployed, and managed maintenance plans Soarian Financials and Soarian Clinicals.
Implemented clients’ technical support processes resulting in 25% reduction in reduce after-hour support.

Confidential

Technical Trainer and Consultant

Responsibilities:

Developed, delivered, and managedclients’ for Soarian Financials and Clinicals implementations.
Developed, managed, and implemented clients’ customized approved and project plans.
Assumed Technical Subject Matter Expert (SME) role to ensure clients’ system configurations matched the approved specifications resulting in 20% increase in client satisfaction.