SUMMARY:

3 years of experience in the testing domain across web - based applications with focus on small scale pharmacy, healthcare, retail and education applications, manual testing of software applications, exposure to mobile applications testing adept with SDLC and agile methodologies

TECHNICAL SUMMARY:

Testing Tools: Quality Center (ALM), JIRA, Zephyr

Operating Systems: MS-DOS, UNIX, MVS, Sun Solaris, Windows Windows 2003, 2007, XP

Languages: C, SQL, PL/SQL, Visual Basic

Web Technologies: HTML, Dotnet, Java, SFDC

Tools: & Packages SDLC, Agile, Project Management, MS Office-Excel, WordAccess), Share point, Power Point, MySQL, Databases, ALM, Jira, Zephyr

WORK EXPERIENCE:

Confidential

QA Testing- Intern

Responsibilities:

• Worked in the capacity of a software QA analyst in testing web-based order entry and data warehouse management systems as part of an internship program.
• Responsible for documenting Test Strategy, test scenarios, test execution & results using Zephyr.

Confidential

QA Analyst

Responsibilities:

• Worked in the capacity of a software QA analyst in testing curriculums for rollout to community as part of a community education program during covid-19.
• This involved testing of the education software on desktops and mobile devices, testing readiness of tools like JIRA, Zephyr and ALM for student community.
• Logging defects on behalf of students. Testing the training software on several operating systems like Firefox, IE, Mozilla Testing several versions of the software.
• Responsible for documenting Test Strategy, test scenarios, test execution & results.
• Testing of several websites and backend systems using SQL as a part of the rollout.
• Did exploratory testing on Selenium & UFT

Confidential

QA Analyst- Operations

Responsibilities:

• Worked in the capacity of a QA analyst, working closely with call center representatives in understanding the operational flows for managing a high volume of benefits & claims issues.
• Subject matter expertise in pharmacy benefits management.
• Call routing, escalation, issues management, ticket creation and resolution.
• Worked on salesforce member and provider portal releases responsible for system integration and User acceptance testing.
• Worked with configuration and data analyst to ensure member issues were resolved.
• Collaboration with pharmacy technicians, providers, and practitioners to deliver the highest quality service to members and servicing providers.
• Sound knowledge of Pharmacy Benefits Management and Claims systems.
• Executed regression and automation scripts used for a POC for automation of the claims workflow.
• Work collaboratively with IT and Business teams in identifying call-center issues, logging bugs, and testing them.
• Worked collaboratively with application/production support and training teams to ensure quality procedures and training material was in place for new hires Good understanding of SDLC.
• Documented Test Strategy and executed test cases in Zephyr .
• Used JIRA for defect logging.
• Performed mobile testing on simulators and mobile devices on iPhone and Android systems to ensure a smooth member digital experience.

Confidential

Administrator, Teacher

Responsibilities:

• Worked in the capacity of an after- school teacher- Grade 6 supporting the IT needs of the school department like maintaining databases for attendance, creating google forms, email notifications, grading and documentation of student reports through the use of Access, Excel, and Cloud storage.
• Worked with children with disabilities as well along with regular after-schoolers
• Management of curriculum, parent teacher conferences and supervision of children with special needs.
• Well versed with psychological needs of students and administering help with communication, articulation, and social needs.
• Responsibility required constant supervision of children and carry out all administrative functions of the school department for after school activities which involves record keeping of attendance, dismissal, curriculum management, security, safety, and transportation along with collaboration with peers and school leadership teams, security teams

Confidential Gym Lead

Responsibilities:

• Maintained the gym throughout the day, while signing up members, advertising deals, giving full tours, providing, and making protein shakes along with providing tanning services, and lastly, closing down and locking up the entire building.
• Responsible for securing the building through the weekend hours and evening programs.

Confidential

Call Rep

Responsibilities:

• Worked as a call center rep receiving and routing calls, explaining plans and coverage Documenting customer grievances and reporting them to management for better quality customer service

Confidential

Administrator, Customer Service

Responsibilities:

• First time exposure with patient interactions.
• Along with meeting their needs and helping with delivering messages and flowers etc. from their loved ones was an eye-opening experience with direct interaction.
• Functioned as a front desk operator receiving and routing calls and delivering messages was an important aspect of this job.
• Involved in conducting surveys to evaluate the customer/patient service experience at Confidential .
• Helped outpatient department by filling out appointment paperwork for them, encouraging them to sign up online for upcoming appointments, walked them through an online patient care enrollment system, supplied them with website credentials, navigated them through the website to make appointments, reschedule and cancel them.
• Helped as an administrative assistant in placing phone calls to patients to serve as reminders for upcoming appointments, mailing preliminary paperwork to be filled out prior to the appointment and ensuring that all healthcare pertinent information including the health insurance cards was current, checking paperwork for all mandatory information as well before they are seen by the visiting nurse or physician;
• Also involved in explaining some of the healthcare plans and benefits that the members had signed up for .
• Interaction with mid-level practitioners and nurses to ensure that the visiting rooms were up to date with surgical/non-surgical supplies like thermometers, blood pressure instruments, tongs, gowns etc.