SUMMARY

• 20 years' success leading quality assurance for high - growth organizations
• Strong knowledge within the pharmaceutical manufacturing sector, along with all peripheral processes. Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.
• Exceptional technology skills combined with a proven ability to drive compliance, develop talent, deliver customer service, develop strategic partnerships, and successfully implement complex projects.
• Accomplished communicator skilled in building and strengthening relationships across safety and quality management functions to drive cohesive, strategic operations. Fluent in English and German.

CORE COMPETENCIES:

• Technical Expertise
• Motivational Leadership
• Testing Methodologies
• Strategic Planning & Analysis
• Process Management
• Quality Assurance
• Organizational Management
• Data Testing & Analysis
• Problem Resolution
• Risk Mitigation
• Performance Metrics
• Regulatory Compliance

TECHNICAL SKILLS

Testing Methodologies: End to End, Build Deployment, Unit, Functional, System, Integration, Load/Stress, Data, Batch Processes, Regression, User Acceptance, Front and Backend, Build Deployment, Installation, Compatibility, SEO, Migration, Security and Accessibility, Cross Browser, Network, Mobile, Agile, and continues integration testing

Platforms: DynamoDB, ElasticSearch,EC2, OTT, Mobile, Desk Top, WEB, MongoDB, Akamai, MaxCDN, Jenkins, Bamboo, Windows 9x- Windows 10, Solaris, AS400 Server, Lotus Domino Server, Microsoft IIS, Oracle 9i, Macintosh OS 10X and later, Microsoft Server 2012R, SQL Server, Linux, Android, VMwear for virtual machines, IOS, CMS, Drupal, Eclips Neon, and Oxydent, IntelliJ IDE, CMS, WordPress

Automated Test Tools: APIFortress, Apium, Apica ZebraTester, Apica Sythetic cloud monitoring, JMeter, Blazemeter, Rational Visual Test, Radview Webload, Mercury Astra Site Manager, Lotus Script, Selenium (IDE, web driver), AdventNet (QEngine), Mercury QTP 9, Mercury Winrunner 8.2, Molybdenum, Watir, Bad Boy, LoadComplete 3.0, TestComplete, JMeter, SSB Bart AMP, Acunetix, AlerSite, WebPage Test, PyCharm, Fiddler and Charles, Postman, Splunk, Crashlytics, Youbora, MPX

Project Management: Microsoft Project, Jira, Microsoft Team, Lotus Work Flow, Jira, Futura Footprint, Confluence, Zephyr, Trello, TestLink

Software: MPX, Node.js, Mocha, Chai, Numpy, Anaconda for Python, Spyder, PyCharm EDU, Jupyter Note Books, Tableau, Skype for Business, Slack, Google Analytics, Sublime 3 and 4, Pinnacle Studio 8,9, Sonic MyDVD, ArcSoft ShowBiz, Microsoft Office 97-, 2009, Office XP-Office 2013, Lotus Notes 4/5x, Lotus Smart Suite 96/97/2000, Partition Magic 6/7/8/9. Symantec tools (System 2003 Ghost, Ghost explorer, Antivirus), Adobe CS2 and CS3, Adobe Image Ready 2.0, Adobe Lightroom, Macromedia Dreamweaver 4, Cute FTP 4.2 and WS FTP Pro, Macromedia Flash 5, Cool Edit 2000 and Sound Forge (sound editing software), Harvard Graphics for Windows. MS Designer, AutoSys, EditPlus2, Telnet, Wordfast, Microsoft Virtual PC, Edit Plus, Google Developer tools, Fiddler 4, Postman, Microsoft Project, Lotus Work Flow, Lotus Notes, Problem Tracker, PVCS, Buggzilla, Trac 0.10.4, Visio 2007, Designer, Pagemaker

Programming Tools: MySQL, SQL, HTML, VB Script, Lotus Script, JavaScript, PHP, VFP, JSON, CSS, XML, Java

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

QA Manager/QA Lead Engineer

Responsibilities:

• Utilized strong communication skills to explain technical information to multiple QA leads and team leads and used teamwork skills to effectively collaborate with contractors and other personnel involved in the project.
• Overseeing and monitoring the company’s consumer facing applications to identify issues before they could affect the customer experience.
• Instrumental in recruiting and hiring the QA team, growing it from three employees to over 15. Invested time in talent development through accurate skill assessments and utilized company tools such as performance planning & assessments and individual development objectives to nurture growth for team as well as for self. Managed QA members in 9 agile teams.
• Strong expertise in analysis of test needs based on the risk association with application changes.
• Responsible of all qa activities including creation of Definition of Quality document to be followed in future at AMCN.
• Reviewed automation needs and oversaw production of automation scripts and implementation.
• Used SOAP and Rest API testing when performance testing new APIs and web services including microservices for multiple web applications. Researched and acquired new API software APIFortress what became standard at AMCN.
• Research and evaluate new software and tools. Create POC for an API test framework and software called APIFortress. This is now standard for AMCN API testing.
• Working with different teams on CI/CD pipeline project as well as building out a new deployment process.
• Involved in monitoring team to build out new monitoring procedures.
• Managing testing feedback, prioritizing defects and communicating regularly with developers to ensure proper resolution.
• Creating RFP documents to research new QA partner for AMCN and work through discovery and on boarding phase to transition new QA partner to replace existing vendor.
• Building out the qa processes as well as procedures for 9 Agile teams responsible to build Mobile, Web and OTT (Roko, FireTV, xbox, Appletv, Samsung and Android TV) applications for 5 networks including Confidential, IFC, Wetv, Sundance and BBC America.
• Participating in back log refinement, sprint review/planning, standup and retrospective meetings. Reviewed tests, test coverage and execution for all platform and networks. Worked with the team leads and automation engineers on risk-based automation strategy. Maintained test environment and device matrix. Conducted weekly meetings with the QA team to discuss user stories and resource issues. Participated in manual testing of Roku, FireTV, AndroidTV and xBox devices to track down customer issues. Conducted RC analysis of high severity issues.
• Verified installation procedures for all devices in the test lab in conjunction with the video team. Actively performed front and backend testing to assist the QA efforts due to global time zones. Tested CMS and created video test assets to test backend API (APIFortress and Postman scripts). Verified correct video assets playback on front end across platforms depending on user permissions. Created “happy pass” tests to verify cross network configuration changes.
• Reviewed and modified test plans during our Ad Free application release (depending on user permissions none or particular ads should play. Verified correct video play with ads (mid roll, end and video start) Verified logs for correct event firing during video start, stop rewind with and without ads. Executed Jenkins backend automation tests and reviewed result logs. Used Crashlytics, GA, Youbora to analyze platform specific customer issues. Used Splunk to verify caching and CDN behavior.
• Reinforced better written acceptance criteria for User Stories as well as definition of done across agile teams. Monitored and tested deployment tickets when off shore team was unavailable.
• Created workflow for all available live event windows. This demonstrates what content at what given time should be available for what user and sometimes also for what specific platform.
• Tested Daily builds as well as RC (release candidates, mobile and OTT) and SC (submission candidate, mobile and OTT ) using tools like TestFlight, Android Studio and Xcode.
• Created and executed jmeter load tests to test API endpoints and web services using Blazemeter.
• Verified feed changes and impact on Frontend of different devices. (Meta data checks as well).
• Reviewing automation scripts created by automation engineers in Java and integrated in Maven, Jenkins, Nunit frame work for scheduled execution.

Confidential, New York, NY

Lead Performance Engineer, Lead QA Engineer

Responsibilities:

• Utilized strong communication skills to explain technical information to clients in an understandable manner, and teamwork skills to effectively collaborate with contractors and other personnel involved in the project.
• Instrumental in recruiting and hiring the QA team, growing it from three employees to over 30. Invested time in talent development through accurate skill assessments and utilized company tools such as performance planning & assessments and individual development objectives to nurture growth for team as well as for self.
• Strong expertise in analysis of the performance needs based on the risk association with application changes.
• Responsible of building the performance QA team and setup the first load testing environment to assure SLA requirements for 400+ websites, applications and services. Acquired and setup a cloud-based enterprise synthetic monitoring tool and trained key employees in this new technology.
• Used SOAP and Rest API testing when performance testing new APIs and web services including microservices for multiple web applications.
• Working together with data analyst to capture performance data for 200 clients with more then 400 websites. This data was used to be stored into a database to visualize and draw reports (weekly/monthly/quarterly) for upper management as well as visualization in Tableau.

Confidential, New York, NY

QA Analyst

Responsibilities:

• Acted as the liaison between Case Managers and Programmers, ensuring proactive communications to do good work.
• Coordinated programming schedules and assigned duties for QA members and Developers.

Confidential, New York, NY

Consultant SQA Engineer

Responsibilities:

• Successfully researched open source test software to use for semi automation, testing of their website and mainly quicksearch.shermanstravel.com/
• Expertly compiled and analyzed complex data on current errors, test coverage or related matters and develop presentations outlining fact-based findings and alternate solutions.
• Collaborated with IT peers in reviewing and clarifying the business requirements for multiple complex projects.