SUMMARY:

• Having total 8+ years of experience in IT industry, which includes 7 years' experience in CRM domain mainly with Salesforce Admin, Testing&nCino admin/functional testing and 1+ years of experience in TOSCA Automation testing and Selenium AutomationTesting. Has vast knowledge on Sales Cloud& Service Cloud. Gained experience in ETL testing. Good experience in test management tools like HP ALM, JIRA, Salesforce toolkit and Azure Devops. Experience in multiple Salesforce implementations and maintenance project. Rich experience in domains like Banking and Financial services, Health care and Life Sciences.
• Technical expertise in Test Case planning, Test Strategy preparation, Test Case Preparation, Test Execution, Test Summary Reports and Test logs.
• Having good understanding and knowledge in Agile methodology.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule, Workflow Alerts and Actions, Reports, Dashboards and Approval Workflow in Salesforce application.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization in teh Salesforce application.
• Well versed in CRM Salesforce testing, Salesforce configuration, Functional, Black box, System Integration testing, Regression testing and testing Web applications.
• Salesforce Admin Certified. nCino admin Certified and Tosca automations certified.
• Experience with nCino salesforce integration application
• Worked on Collateral, Covenants, Adverse actions, Product package Document Manager on teh Loan process in nCino testing.
• Experience in Integration of Sales force with Back - end systems like SAP, Marketing automation tools.
• Hands on experience on teh tools like Workbench, Data Loader, TOSCA Test Suite, Selenium using Cucumber BDD.
• Experience in Rest and SOAP data integration.
• Worked on Salesforce nCino functional testing, and web application testing.
• Worked on Sales cloud & Service cloud& H

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce QA/ Salesforce Administrator

Responsibilities:

• Created and managed User Roles, Profiles, and Role Hierarchies, Security Controls, and Shared Settings in Salesforce ADU application. Understanding and analyzing teh functional processes and business scenarios. Defined Salesforce Workflows and set up Workflow Rules, Tasks, Actions and alerts. Identifying Test Scenarios and Designing Test Cases by using Visio.
• Conduct peer reviews on teh designed Test cases. Execution of Functional Test Cases & SIT Test Cases. Test execution tracked in HP ALM. Created Reports and dashboards in teh Salesforce ADU application Performed Functional testing and smoke testing. Responsible for logging and updating Defect Status in JIRA. Performed Regression testing on bug fixes.
• Understand teh functional flow and automate teh applications using TOSCA Test Suite Involved in conducting Knowledge Transition to teh team members. Executed application using mobile and capture teh logs in Genesys and ICBM. Utilized Apex Data Loader in handling massive amounts of user data. Provided UAT support.

Confidential

Salesforce Tester/nCino Testing/Admin

Responsibilities:

• Test Execution, verification against teh application and defect tracking, conducted. Functional testing, Integration testing, Regression testing and Validation testing. Involved in gathering requirements.
• Worked on commercial Loan Lending process with different stages. Tested collateral, Credit memo and workflows for teh Loan process. Conduct peer reviews on teh designed Test cases. Execution of Functional Test Cases & SIT Test Cases. Created Reports and dashboards in teh Salesforce application Performed Functional testing and smoke testing.
• Responsible for logging and updating Defect Status in JIRA. Performed Regression testing on bug fixes. Involved in conducting Knowledge Transition to teh team members. Provided UAT support. Used HP ALM for end to end test management - Requirements, test scripts upload, mapping test scripts with requirements, test execution, defect tracking and pulling status reports.

Confidential

Consultant

Responsibilities:

• Created and managed User Roles, Profiles, and Role Hierarchies, Security Controls, and Shared Settings in Salesforce application. Understanding and analyzing teh functional processes and business scenarios. Defined Salesforce Workflows and set up Workflow Rules, Tasks, actions and alerts. Analysis: Requirement study, Effort estimations

  Risk analysis and Impact analysis Coordination amongst team to ensure QA Deliverables are produced in Time and readiness of mitigation plans in case of delays. Mentoring team members and helping in building CRM capabilities in team. Can work as a team and individual contributor. Worked on nCino testing, commercial loan origination process that includes integration with third party vendors.

  Participation in brain storming meeting for requirement discussion. Understanding teh customer requirements and tracking teh requirement changes in teh test cases to make sure that each of teh requirements gets mapped to a test case Calculates and manages traceability and test coverage. Preparation: Requirement Writing, Functional Test Scenario, Test Case writing.