EXPERIENCE SUMMARY:

• More than 12 years of diverse and domain - rich experience in UAT/ Confidential testing, Project Management (Development), Business Analysis/Solution design, Support & Maintenance, and Testing:
• Test management/Defect management (lead role), QC reports, individual triage and reporting defect status/summary and plans to stakeholders/clients and test lead/managers.
• System Analysis of ordering, network and billing of customer applications using telecom and mobility applications.
• Project Management and Practices
• Analysis, Design and Development with strong technical skills in Cobol, Java, PL/SQL and, SOA, MS applications, UML, Function Point Analysis, Rally and QTP.
• Experience in Mainframe applications for major telecom operators- development, implementation and support of full life cycle of these applications.
• Rich experience of client interaction and working to achieve desirable results in stringent timelines.
• Worked in Richardson Texas as a e2e test manager for Confidential mobility network suite of projects testing iphone, applecare and many flagship Confidential projects.
• Previous working experience as an e2e solution designer for the Migration Design for UK Business Migrations for Confidential and advice customer on the migration approach.
• Analysed, studied and developed migration systems that moved more than 1.3 million Confidential telecom users to a new platform.
• Worked as a Mainframes Project lead for team size of 8+ resources and more, designing complex code for Confidential component systems.
• Adopted a leading technical role in development projects, co-ordinating the deliveries of work packages and ensuring that deployment happen in line with the Agile releases.
• As a project manager, faced internal audits to ensure deliveries meet the required quality standards as per CMM5 MODEL processes.
• Also carried out estimation using methodologies like Functional points, conventional methods to ensure that right estimation is carried out as per standards.
• Trained and Mentored a small team of associates on complex requirements and provided guidance on various tools and methodologies used in Confidential processes.
• Rich global experience of working with clients in US, Canada and United Kingdom in multi-vendor environment and delivering projects in challenging timelines.

AREA OF EXPERTISE:

• Defect Triage with multiple application in multi-vendor culture
• Report on progress and escalate Defect to Application team
• Highlight/Flag defect impact to customer and Tech Mahindra’s higher management.
• Oversight, Mentor and guide defect managers.
• Identify and implement improvements and best practices.
• Ensure the quality of the deliverables and maintain the records of conformity to product’s quality requirements and process standards.
• Development of RACI Metrics and its implementation
• Communication and Coordination with the Various Stakeholders Like - PMO, RMG, Sales and Pre Sales Team
• Communication with customer to understand their Pain Areas and suggesting the right solution as an approach to Farming.
• Development of RACI Metrics
• Arranging the development of project co-laterals, end-user manuals and handling end-user training.
• Overseeing implementation of the application Confidential client location.
• Post-implementation maintenance and enhancement support to the client.
• Conducted internal audits, Planning for Growth of Account
• Proposal writing for farming and as well as green field projects
• Well versed with Quality processes related to Project Management and deliveries.
• Accomplished CMMI Level V for two projects (Maintenance & Support).
• Project Matrices and their interpretations
• Trained internally in ITIL V3 foundation and implemented the same in day to day processes.
• Resourcing, Training and role based fitment
• Goal setting and Appraisals
• Grievance Handling and usage of leadership skill to keep team challenged and motivated etc.
• Optimization of Resource Utilization

TECHNICAL SUMMARY:

OPERATING SYSTEMS: Windows NT/98/XP/Unix

LANGUAGES/TECHNOLOGIES: Java/Oracle (Pl SQL), COBOL

DATABASE: Oracle 7.x,DB2, SQL Server

TOOLS: Quality Centre 8.0, Rational Rose, Clear Quest, TDP, LISA, Rally, Visio

Configuration Management: VSS, SCM

Project Management: BMS/ Confidential &T ITUP Process

WORK EXPERIENCE:

Confidential, St Louis, MO

Lead Defect Manager and Quality Analyst

Responsibilities:

• Project QA lead - production user Testing, test planning, coordination with offshore for multiple network and Confidential projects in the Confidential group.
• Also facilitated data planning, environment readiness and following test processes
• Smoke testing
• Sanity testing, billing validations
• Creating a dedicated Confidential Test team eliminates the ORT model share resources bottleneck & creates opportunity to execute around the clock - dramatically increasing throughput.
• Allows IT to sweep clean issues that would have made it into Production for CI customer.
• Model includes concentrated Defect Management and enhanced Application support to ensure faster defect turnaround.
• Lead Defect management activities (PM), Defect tracking and complex defect triage for resolution and closure.
• Create and maintain Defect data repository to generate report for client leadership.
• Provides Status Reporting to Confidential &T Management using escalation notes and daily status reporting
• Participate and contribute for creating test schedule, identify risk and issues.
• Develop delivery plan in conjunction with project plan that define project scope, responsibilities, schedule, requirements, objectives and ensures coverage and release quality

Skill-sets: HP-Quality Centre 8.0, Rational Rose, Clear Quest, QTP, LISA, Rally, Visio and Oracle PL/SQL

Confidential, Richardson, Texas

Onsite Senior QA analyst/Test Lead

Responsibilities:

• Overall responsibility of projects of the group
• Kick off projects in the group
• Approve testing resources within the group
• Review service levels within the group
• Review high level test scenarios for projects
• Track projects progress of the group that include Test Architects, Test Leads, Lab SMEs, Test Planners & Testers
• Report Group projects progress and issues to the stakeholders
• Review of Effort estimation
• Process compliance and improvement
• Service improvement
• Resolve test management issues raised to them
• Defect escalations

Confidential

Senior System Analyst

Responsibilities:

• Ensure the specifications of the requirements are analyzed / captured.
• Identify the migration scope and the design options for the requirements.
• Communicate with various key stake holders and other strategic stack to ensure migration requirements and impacts are fully conveyed.
• Ensure that the system architecture is compliant and aligning with Confidential ’s SDK and ACF standards.
• Demonstrate creativity and innovation in applying solutions for the benefit of the project.
• Influence peers by sharing knowledge across the team members.
• Maintain communication with all key stakeholders (Components, IVVT, delivery, Operations etc)
• Communicate with various platforms / systems for designing the migration E2E solution.

Skill-sets: Telecom OSS, IBM RSA tool, ACF and SDK standards etc.

Confidential

Project lead and Business analyst

Responsibilities:

• Analyzing client requirements and creating system design, functional design etc.
• Guiding team on code development and through various stages of SDLC.
• Planning test development, vvt and actual verification through deployment.
• Providing secondline support for production batch cycle and fixing issues, abends to ensure that the SLAs are not breached.
• I have worked with a team of 4 people and mentored them so that they are able to support the system
• Carry out weekly HLD calls with the client, design review meeting. Work closely with client to understand his priorities and ensure that right functionality is pooled for development in the next eligible release.
• Release management, Project management and estimation activities.
• Training team members on new requirements, handling escalations and step in to resolve priority issue to restore client confidence.

Skill-sets: Cobol, DB2, JCL and Syncsort CA7 scheduling etc.

Confidential,

Offshore Team-lead and delivery coordinator

Responsibilities:

• To review the codes, UTPs, program specifications and design documents developed by team members.
• To act as a drop co - ordinator, facilitating delivery of codes and tracking efforts for individual resources.
• To do a PCA (Physical Configuration Audit) and QC (quality control) of deliverables.
• To participate in design walkthrough calls, discussions and provide resolution for pending issues.
• To provide the assistance/training for the new team members in project work.
• To do DP (Defect Prevention) by carrying out the root cause analysis and to prepare the action plan.
• To carry out sign-off of deliverables to the UCT and co-ordinate as a technical team leader for all deliveries.

Skill-sets: XML and MMBI (Middle-ware message brokering Interface)

Confidential

Functional Analyst/ Technical Team lead.

Software/Languages: COBOL, JCL, CICS.

Database: VSAM

Hardware: IBM 3090-MVS/ESA

Responsibilities:

• Project Management
• Knowledge Transition planning
• Technical Analysis.
• Quality Review
• Worked as a functional analyst gaining knowledge from the customer about their existing system and using this information in designing the new system functionality, making flow diagrams, giving presentations.
• Also worked on technical designs for new developments and following up with the codes by doing onsite SQA, anomaly testing, providing integration test support to the customer.
• To work as a team leader for carrying out planned software deliveries and maintenance releases. Sign-off codes for deliveries and co-ordinate with customer and delivery teams onsite for the deliveries.
• Performed additional responsibilities as a project manager to provide monthly metrics, weekly highlight reports, delegate responsibilities to resources. Also maintained project artefacts like system management plan, project plan, participated in audits etc.

Confidential

Technical Team Lead/ Location project manager.

Software/Languages: COBOL, JCL, CICS,SAS.

Database: DB2

Hardware: IBM 3090-MVS/ESA

Responsibilities:

• To work as a team leader for carying out planned software deliveries and maintenance releases. Sign - off codes for deliveries and co-ordinate with customer and delivery teams onsite for the deliveries.
• To provide support during System Test and Pilot phases. Investigate issues raised by other teams, participate in ST defect status meetings and instruct offshore teeam members to provide fix for defects.
• To carry out technical reviews for code and detailed design. Arrange for test design walkthrough and test summary walkthrough to provide SQA comments.
• Performed additional responsibilities as a project manager to provide monthly metrics, weekly highlight reports, delegate responsibilities to resources. Also maintained project artefacts like system management plan, project plan, participated in audits etc.
• Also was involved in initial onsite transition of the system for 3 months. Performed activities like understanding the system from the client, explaining it to offshore team members, making and executing a systematic plan for knowledge transition.
• Prepared documents like system appreciation outlining the understanding acquired and presented the same to the client which was appreciated.