SUMMARY

• Have 10+ years of professional IT experience handling various business critical roles such as business analyst, lead process consultant in quality, pre - sales consultant, Onsite Test Coordination, in performance testing, lead service management and project lead across various industry units such as BFS, Retail, Telecom and Airline domain.
• Have extensive experience in Project Management wif strong emphasis on systems integration methodologies and has participated in solution development from legacy “Waterfall” to “Agile Scrum”.
• Successfully managed complex projects wif global implementation, and rapidly evolving requirements.
• Project delivery under stringent timelines and high pressure.
• Setting up teh QA Governance Model wif Client and QA Audit Process.
• Expert in Test Environment Setup, Test data Management and data masking.
• Requirements definition, functional specifications and gap analysis.
• Project estimation, Test Documentation, Test Strategizing / Planning.
• Excellent verbal and written skills, especially wif regards to presenting findings to both technical and non-technical audiences.
• Experience in Stakeholder Presentations, conducted training programs on Financial Domain and Sound knowledge in various operations across Trade Life Cycle and Financial Services
• Thorough Understanding of SDLC/STLC, involved in various phases like Requirements, Analysis/Design, Development, Testing and Maintenance.
• Acted as liaison between management and development team for Requirements and QA.
• Expert in Onsite/Offshore project delivery model.
• Pro-active Risk and Escalation Management, including identifying cross-projects dependencies, tracking against defined program/project KPIs, prepare and submit project for governance gate approvals.
• Work wif cross-functional team including Engineering QA, Support, Outbound Marketing, User Interface Design and Product Managers
• Supporting, Testing and managing web applications for large customer focused websites.
• Experience in effort and resource estimations, undertaking resource procurements, managing large and cross teams, target planning and performing project/annual appraisals.
• Strong and diverse technical background across technology functional areas (Requirements, Estimation, Infrastructure, Development, QC, Production Support, etc.).
• Publish project status reports and dashboards to steering committee and executive leadership, identifying and communicating any performance variances to planned scope, timeline, and budget.
• Coordinating testing activities across technology/operations and business testing teams.
• Hands on experience in independent testing activities, which includes SRS Review, Test Conditions/scenarios, Test Case design, Test case review, Test Execution, status, test estimation reporting and Defect management.
• As a Lead process consultant handled projects wif banking customers and lead a team of more than 15 people, mainly into process optimization, process deployment, quality improvement and training.
• Prepared UAT test data and test cases and provided support for Vodafone client at onshore and Confidential client at Switzerland onshore.
• Ability to successfully manage multiple deadlines, multiple projects and multiple locations effectively through a combination of business and cross-functional departments wif changing priorities and circumstances.
• Ability to work wif cross-functional teams and interact effectively wif multiple levels of management, to execute against tight deadlines, works wif minimum supervision, flexible, organize and prioritize work. Excellent communication skills, efficient team member and strong analytical & problem solving abilities, interpersonal skills, presentation.
• Onsite experience for UAT support ( Confidential, Switzerland) involved in banking product implementation. Onsite Coordination for teh airline testing for Confidential (London, UK), Mobile testing experience wif Confidential & Spencer ( London, UK) and Vodafone ( Dusseldorf, Germany).
• Experience in BFS Domains (Cards and Payments, Retail/Investment banking, Mortgage, Asset, Wealth Management, corporate actions, capital markets, FX, Fixed income, cards, swaps, cash payments, SWIFT, Future trade, capital markets,Bonds,securities, Future trade, and Ecommerce Trading).Worked for various clients like Confidential, Confidential, Mauritius commercial bank, Queensland treasury corporation, Confidential, Confidential, Northern Trust.
• Experience in Retail domain. Worked for Confidential and Spencers.
• Experience in Telecom domain. Worked for Vodafone client.
• Experience in Airline domain. Worked for Confidential .

TECHNICAL SKILLS

Functional Testing: SIT, UAT, E2E Testing (End to End), XML / Schema Testing, Mainframe Testing, Browser Compatibility Testing (BCT) and Operating System Compatibility Testing. White Box testing, Black Box testing, Smoke Test and Regression, Web services testing, Front end, backend, UAT,middleware,T24 product testing, client/server, cloud

Mobile Testing: Hands on experience in iOS - iPAD / iPhone / Mini, Android - Micromax/Samsung Device/HTC device and MS in Nokia Device. Perfecto, Simulator and Emulator.

Web Service Testing: Hands on experience in SOAPUI

TDM (Test Data Management): Hands on experience in TDM Process and setting up environment. Managed a successful TDM team for all test data request

Automation Testing: Managed Automation team for many projects, tools used QTP, Test Complete

Performance testing: Managed performance team for many projects. Tools used LOADRUNNER, Grinder tool

Management Tools: MS Excel, MS PowerPoint and MS Word,Confluence

Defect and Test Management Tools: JIRA, Quality Center ALM

Tools: HP Quality Centre, SOAPUI, Grinder, JMS Service tester, JMS service client, Load Runner and Exposure to automation QTP. ESB (SOA), putty, Winscp, mobile devices. Learning (Selenium, Appium, cucumber)

Database: Oracle, MS SQL Server, Jbase and MS Access University

Languages: SQL 2000/2005/2008/2010, C, C++, info basic, XML, HTML

Consulting: Pre-sales consulting, Quality Process Consulting

Database: SQL Server 2000/2005/2008, 2010, MS-Access 2000, Oracle 9i, TOAD

People Management: Handled team size of 20

PROFESSIONAL EXPERIENCE

Confidential

QA Lead/BA

Technology and Tools:JAVA, J2EE, JSP, Web Sphere, Oracle 9i,web application, Quality Control, UNIX, Microsoft Windows 2000, SQL.

Responsibilities:

• Identify applications/services in scope and track requirements gathering and baselining.
• Develop teh test plan for teh tasks, dependencies and participants required to mitigate teh risks .
• Analysis of specifications for billing and accounts receivable requirements, performed gap analysis and presented information to technical team to identify system requirements.
• Facilitate planning meetings to elicit requirements (User Stories) from Product Owner, product managers, customers and other internal business owners.
• Coordinates and facilitates work sessions wif Medicare Operations users
• Document, implement, monitor, and enforce all processes for testing as per standards defined by teh organization.
• Managing Production support testing, SIT, Regression Testing
• Web Service Testing using SOAPUI / JMS Service tester.
• Developed Features, Scenarios and Step Definitions using, Java, WebDriver.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Involved in performance testing requirement analysis activity & performance tool identification phase.
• Check / Review teh Test Cases documents including traceability matrix.
• Attend teh regular client call and discuss teh weekly status wif teh client. Keep track of teh changes in teh QC.

Confidential

Module Lead

Technologies: Mobile devices testing (Android, Android tablets, ios phone, Ipads, Windows phone, wif recent versions and devices, Appium scripts)

Responsibilities:

• Testing extensively in IOS, Android, Windows phone devices (various versions/models) checking teh compatibility.
• Estimate and obtain management support for teh time, resources and budget required to perform teh testing.
• Plan teh work for sprints,provide estimates and timelines
• Define teh complete flow diagram on teh QA test process using HP QC.
• Preparation and execution of regression test suites using Test Complete tool
• Prepare teh test strategy /Test plan documents.
• Engaged in Performs analysis against engagement implementation scope and schedule, and determine appropriate action steps,
• Coordinate wif multiple downstream/upstream systems before and after testing.
• Coordinate wif various stakeholders on teh status of teh testing, providing updates at regular intervals.
• Involved in teh testing teh vodafone online shopping page (Ecommerce platform)
• Created test data, test cases and support for UAT testings
• Developed/Tested teh Drupal website including content type,views and other functional requirements.
• Created DRUPAL modules for for billing, pay rates, tariff of teh Vodafone.
• Preparation of test results, summary, tracking defects using QC.
• Project trainings conducted to clients on teh process improvement area.

Confidential

QA Lead/Business Analyst

Tools: Quality Center - ALM, JIRA (Agile User Stories), SOAP UI.

Responsibilities:

• Identify applications/services in scope and track requirements gathering and baselining.
• Manage teh existing QA methods & practices and benchmark teh current quality and test capabilities.
• Analysis of various products and resolving teh requests raised by teh operation team regarding teh application effectively.
• Initial level ingestion mapping and outbound translations are mapped wif harmonization.
• To guide teh customers to a more optimized and efficient set of software quality factory practices that includes ongoing continuous improvement.
• A feasibility study has been done, considering creating a standalone report to project teh Client and fund along wif service level mapping details.
• Effective customization of various interfaces based on Client requirements.
• Ensure that test process improvement objectives, specific goals, measures and metrics are established
• Preparation of teh Test plan document and test strategy document, Test Scenarios/Test cases for Requirements, traceability matrix.
• Preparation of test results, summary, tracking defects using QC.
• Responsible for providing complete end to end co-ordination to teh team on implementing teh QA process.
• Following teh TCS process, creation of tasks, doing PMR for my project, Organized and taken session fo other teams on BANCS product (corporate actions).
• Engaged in performance testing activities and automation for preparing teh test data.
• Engaged in reports on regular status to teh senior management team.
• Identification of risks, issues and dependencies and mitigation planning
• Manage customers in terms of QA deliverables, Tool deliverables (Automation scripting, Performance scripting, Framework, training) and implementing testing methodology and tools.

Confidential

QA Lead

Technology and Tools: Retail Banking, Mainframe DB2,Quality Control, UNIX, Microsoft Windows 2000, SQL, Mainframe Cobol DB2.

Responsibilities:

• Understand teh testing effort by analyzing teh requirements of project.
• Deploying and managing teh appropriate testing framework to meet teh testing mandate
• Ensure content and structure of all Testing documents / artifacts is documented and maintained
• Identify applications/services in scope and track requirements gathering and baselining.
• Develop teh test plan for teh tasks, dependencies and participants required to mitigate teh risks to system quality and obtain stakeholder support for dis plan.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by teh organization.
• Created test data, test cases and support for UAT testings
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Involved in performance testing requirement analysis activity & performance tool identification phase
• Check / Review teh Test Cases documents including traceability matrix.
• Attend teh regular client call and discuss teh weekly status wif teh client . Keep track of teh changes in teh QC.

Confidential

Team Lead

Technology and Tools: Mobile devices testing ( Android, Android tablets, ios phone, Ipads, Windows phone, wif recent versions and devices, Quality Control, UNIX, Web services, Microsoft Windows 2000, SQL, mobile devices.) - Agile methodology.

Responsibilities:

• Understand Business Requirement Specifications and non-Functional Specifications, coordination wif business experts for requirements review.
• Identify applications/services in scope and track requirements gathering and baselining.
• Preparation of Test Scenarios/Test cases for Requirements, Preparation of traceability matrix sheet.
• Testing teh mobile website/Application using android, IOS devices, Tracking test progress using jira and reporting to manager.
• Involved in teh Ecommerce application testings
• Engaged in Performs analysis and automation scope.
• Performed mobile application testing using Testcomplete tool
• Coordination wif multiple vendors for test management.

Confidential

Project Lead & Onsite Coordinator

Technology and Tools: UNIX, Web services, Amadeus, Quality Centre, JMS service tester and client, SQL, Grinder tool.

Responsibilities:

• Understand Business Requirement Specifications and non-Functional Specifications.
• Understanding teh service definition, design and Test Scenario documents, preparation of functional test cases and automation test suites.
• Tested both SOAP-based and RESTful APIs/Web Services using SOAPUI.
• System testing using JMS Test client and SOAPUI 4.0, preparing test suites, for QA, Prelive, Live implementations.
• Analysis of issues/defects in teh code (eclipse, web sphere) and SOAPUI
• Identification of risks, issues and dependencies and mitigation planning, Involved in tools identification based on project requirements.
• Defining environmental requirements and liaison wif environments team for teh environmental set up.
• Involved in teh functional testing for teh web services using TestComplete tool
• Manage Overall Testing activities and status. Coordination and status reporting of teh project to relevant stakeholders on a regular basis.
• Coordination wif multiple vendors (Amadeus, NIIT) for test management.
• Preparation of Test Closure report.
• Involved in testing teh ba.com site ( online web page - Ecommerce)
• Involved in performance testing using grinder tool.
• Perform deployment testing and post batch sanity checks.

Confidential

Team Lead

Technology and Tools: T24, Mainframe Cobol, db2,SQL, T24 web application, putty, winscp, Banking product Investment banking, Retail Banking.

Responsibilities:

• Manage teh overall Testing activities and status. Coordination and status reporting of teh project to relevant stakeholders on a regular basis.
• Manage, monitor and track application status, environmental requirements and test data requirements, test design, test execution and metrics for all applications in scope.
• Analysis and review of Business requirements, Business Specification Document, Technical Specification Document, Design expression, Change requests.
• Coordination wif business experts for requirements review.
• Preparation of test data in teh T24 web application by writing automation scripts.
• Understanding teh requirements from BRD and FSD for teh stream Entitlement.
• Coordinate wif multiple downstream/upstream systems before and after testing. Logging and tracking teh defects in Quality Center
• Performed end-to-end testing of teh conversion-impacted application. Performed Health check-up and smoke testing when teh data is refreshed in teh database.
• Tested teh distributed/Web applications besides teh mainframe applications, prioritizing Bug.
• Organized and taken session for various applications involved wifin teh team, verify adherence to process.
• Preparation of Weekly Test Reports during test preparation and test execution phase.

Confidential

QA Analyst /Technical consultant

Technology and Tools: SQL, T24 Banking product Investment banking, T24web application, Winscp, putty Retail Banking, Info basic, c++, Jbase.

Responsibilities:

• Detailed study of requirement specifications and Business specifications and preparation of Test conditions, scripts in Lotus notes tool for Change requests.
• Coordinating teh environment setup and Batch runs, analysis of teh impact on change requests.
• Test execution, logging and tracking of defects through Lotus notes.
• Defining environmental requirements and liaison wif environments team for teh environmental set up.
• Perform deployment testing and sanity checks.
• Test Summary report preparation after implementation of teh change requests
• Perform production support issues and closing wif fix in teh SLA.

Confidential

Technology and Tools: SQL, T24 Banking product Investment banking, Retail Banking, Infobasic, c++, Jbase.

Responsibilities:

• Detailed study of requirement specifications and Business specifications and developing teh, scripts in Lotus notes tool for Change requests.
• Focussed/local customizations/Support for teh modules wealth management, capital markets area
• Preparation of Test conditions, scripts in Lotus notes for teh customized developed modules.
• Interacting wif teh client, Preparation and Reviewing of code and teh onsite coordinator for issues and queries in teh modules handled.
• Provide necessary support to Dev QA, UAT teams.
• Created test data, test cases and support for UAT testings.
• Test data gathering and analysis. Perform deployment testing and post batch sanity checks.
• Liaison wif Business Team during Test Execution
• Coordination wif business experts for requirements review.
• Documentation and tracking of bugs found and track for fixing it .
• Preparation of daily status report.