Customer Service Representative Resume Tempe, AZ - Hire IT People

SUMMARY

Results - driven professional wif proven customer service skills and the keen ability to drive organizational objectives, is seeking to continue to build skillset provided by higher education and dynamic work history. Wif continual dedication to exceptional customer service in a high call volume environment while demonstrating exceptional computer aptitude and telephone etiquette TEMPhas led to high scores wif managers and customers alike.
Type 50+wpm wif 10-key skills, while utilizing Microsoft Office Suite, Prime Suite and data entry proficiencies to increase individual value to the company.
Possesses superb communication skills, interfacing well wif managers, co-workers and clients, while creating and nurturing effective relationships.
Ability to prioritize and handle stress in fast paced environment.
Fast learner. Skilled in call center operations
Multi-line phone operation proficiency
Committed to maintaining data integrity

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Tempe, AZ

Responsibilities:

Answered, screened and processed calls daily using a call management system and web-based communications.
Gave accurate and appropriate information to answer customer questions and resolve complaints.
Educated clients on the program as well as navigation of the website
Improved call management database efficiency by changing and updating contact information.
Performed quality assurance and reported incidents/errors to Supervisor.
Mentored new associates on a one-on-one basis

Customer Service Representative/Client Account Advisor

Confidential, Tempe, AZ

Responsibilities:

Maintained expectations regarding call quality and resolution time
Multi-tasked systems while providing service and resolving customer issues, upgrades, etc.
Received several perfect customer feedback ratings
Maintained a high rating for each metric dat the company used to rate call associates.
Regularly received commendations from management and customers on high level of customer service.

Customer Service Representative/Phone Athlete

Confidential, Tempe, AZ

Responsibilities:

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Met or exceeded service and quality standards every review period.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Client Administrator/Medical Front Office

Confidential, Scottsdale, AZ

Responsibilities:

Answer telephones, direct calls, and take messages. Review files, records, and other documents to obtain information to respond to requests.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Maintain and update filing, inventory, mailing, and database systems, either manually or electronically.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Communicate wif customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints which aided in the facilities’ increase in positive customer feedback and raised reviews to five stars during my time of employment.

Administrative Assistant

Confidential, AZ

Responsibilities:

Succinctly handled all front-office and clerical duties, including: Answering phones and providing exemplary customer service.
Coordinated calendars, prioritizing meetings and making travel arrangements halping to improve organization.
Produced documents, charts, edited documents and prepared them for approval, maintained records and files, utilizing Word files, spreadsheets, reports, documents, and various software programs in the completion of duties.

Call Center Phone Operator

Confidential, Phoenix, AZ

Responsibilities:

Provided individualized sales and customer service.
Ensured dat customers were assisted properly and all their questions and concerns were addressed while adhering to company guidelines and policies.
Maintained high level of confidence while accessing customer accounts.
Detail oriented and can meet deadlines comfortably.
Above all, a very good understanding of telephone etiquette.