SUMMARY

• Over eighteen years of experience in Information Technology with expertise in Quality Assurance (QA) of Client/Server, Web - based and mainframe applications in Financial, Telecom, Pharmaceutical and Manufacturing Industries
• Experienced working in an Agile environment using the SAFe methodology
• Designed, developed and deployed various Test Strategies, Test Planning and Testing Methodologies
• Thorough knowledge of all facets of testing - Unit, Smoke, Functional, System Integration, White Box, Black Box, Regression, User Acceptance Testing, Load, Stress and Volume testing
• Extensive knowledge and usage of leading tools such as Quality Center, Test Director, Business Process Testing, QTP, WinRunner, Rational ClearQuest, Rational Test Suite in the various projects undertaken. Performed validation efforts of the Mercury Quality Center and QuickTest Professional tools to be in compliance with Good Manufacturing Process (GMP) standards and client’s system life cycle standards. Extensive knowledge of CRM testing
• Good working knowledge of GxP Validation testing procedures and processes, 21 CFR Part 11 Electronic Records and Signature compliance, Software Development Life Cycle (SDLC) and QA Life Cycles
• Well versed in writing system test plans, defining test cases, developing and maintaining test cases/scripts and documentation that comply with SDLC standards and GxP standards
• Played key roles in various automation testing assignments that resulted in ROI of over 100K
• In depth knowledge in defect management life cycle - defect tracking and reporting using Quality Center, Test Director, Rational ClearQuest etc.
• Executed Change Request Management, and Configuration Management processes
• Interacted effectively with business users in analyzing and identifying the scope of the product releases. Participated in various working sessions for requirements analysis, reviews and system design
• Experienced in writing SQL queries
• Trained and executed test projects against CMM quality standards
• Led fully offshore driven teams to successfully deliver on time and within budget
• Developed applications in Mainframe using COBOL, CICS, DB2, JCL and MVS
• Excellent communication skills with keen analytical ability. A highly motivated professional with proven success in leading QA projects

PROFESSIONAL EXPERIENCE

Confidential, NY

Lead / Sr. QA Engineer

Responsibilities:

• Developed comprehensive test strategy/plans and test scripts for implementing the new CRM Salesforce application
• Tested complex MuleSoft integrations, of over 60+ interfaces between Salesforce and the Mainframe insurance database
• Lead and executed Data Migration testing from the Insurance database to Salesforce CRM application
• Supported Business team with data setup, release and UAT testing activities
• Lead and executed the testing of Universal Workflow process between Salesforce and Pega applications
• Assisted in implementing and sustaining a scaled Agile framework
• Stepped in to play Scrum Master to run the daily scrum sessions with the scrum team members to support continuous development/integration and testing of new features/user stories
• Conducted demos during sprint cycles to the Product Owner/Business and all the necessary stakeholders
• Involved in implementing new features for IVR - Telephony system interfacing Salesforce

Confidential, PA

Lead / Sr. QA Engineer

Responsibilities:

• Lead and executed the testing efforts of the Billing Migration project
• Recommended new processes and tools to the agile team
• Tested the integration of Salesforce application with the new Billing System
• Tested Salesforce application to support the Sales/Service Agents and Managers
• Tested the integration of the SAAS based Payment System
• Lead and executed the testing efforts of the Web Services testing and ensured data integrity is maintained across different systems

Confidential, NJ

Lead / Sr. QA Engineer

Responsibilities:

• Responsible in leading and executing the testing efforts of various releases of the Wealth Management System used by Financial Advisors and Asset Managers which includes Goal Based Financial Planning, Retirement Planning, Portfolio Management, Analysis of client assets with real time market data
• Developed test plans and test scripts for different Software Configuration Management releases
• Lead the testing efforts of the Bloomberg policy releases and performed Functional, System and Regression testing
• Responsible for testing Core Windows components and Microsoft Critical/High patches across Windows XP and Windows 7
• Tested the integration of Salesforce application with Wealth Management Workstation application
• Worked in all phases of the application migration efforts from Windows XP to Windows 7
• Involved in testing various derivative applications including Retirement Band, Trust Band, US Trust Band, WMCS Bank Band, WMBS Band, MEAC Band, GWIMSN Band, Cashiering Band etc.

Confidential, NJ

Lead / Sr QA Engineer / Quality Center Lead

Responsibilities:

• Involved in assessment of Integrated Service Management (ISM) project an On-demand global I/T service management solution consisting of Change Management, Configuration Management, Core Platform, Corrective and Preventive Action (CAPA), Incident Management, Knowledge Management, Non-Conformance (NC), Operational Data Store, Problem Management and Service Request Management
• Presented the overall Test Framework to the Senior Management with a roadmap for the entire testing phase for ISM project
• Involved in Requirements Gathering, Analysis and Gap Analysis
• Lead and managed the System testing and End to End testing across the different processes
• Managed the UAT testing phase by interacting with the business users and Global Process Owners
• Lead the automation team during the Regression testing phase
• Lead the Web services integration testing between J&J and Verizon
• Run the defect triage calls as needed during the test phases
• Involved in discussions with the Quality & Compliance team to identify the GxP, SOX and Validation requirements
• Spear headed the HP Quality Center tool set up from creating the project instances, setting up users, set up groups, customize module access, customize project entities, customize project lists, configure mail, set traceability notification rules, creating requirements and test scripts and maintaining the end to end traceability of the test scripts
• Supported the testing of RedPrairie a Warehouse Management System as a HP Quality Center admin and also testing the application
• Managed the text execution and design the process of Pre-Approval and Post Approval of test scripts in HP Quality Center tool to assist the Quality & Compliance team
• Provided weekly progress report of the SAP regression testing to the senior management
• Generated backend reports using SQL queries

Confidential, NJ

Sr. QA/QC Analyst

Responsibilities:

• Supported Confidential 's CRM platform: Sales Force Automation (Insight) project for 3 major releases.
• The project was primarily designed to aid the Confidential Sales force team to provide solutions when calling on Doctors.
• The CRM software allowed calling on doctors, Schedule Programs for Doctors, Maintaining customer data
• Involved in setting the standards on Business Process Testing and developed Business Components in Quality Center
• Prepared Traceability Matrix at each phase of test preparation to ensure all functional and design requirements were covered under test scenarios
• Developed SQL to verify the data integrity when data was ported from mainframe to oracle
• Developed and performed Functional, GUI, System and Regression testing on the application manually and using automated Quick Test Pro scripts
• Developed Interface automation QTP test scripts to help test the middleware TIBCO messages for SAP
• Tested the application in an Agile methodology. Attended daily Scrum meetings
• Tested Flash applications
• Tested the 21CFR Part 11 compliance for Insight and Insight Mobile Handheld Device
• Generated various defect metrics reports in Quality Center and Rational Clear Quest and communicated to stakeholders

Confidential

Quality Center Specialist

Responsibilities:

• Validated Quality Center 8.2, Quality Center 9.2 and QuickTest Professional 9.5. The process included compliance against electronic data to be accessed in human readable form, ability to export data and supporting regulatory information and ability to maintain and audit trail the data (creation, deletion and modifications)
• Managed team and team responsibilities during the validation process. Ensured version control of scripts using the Subversion tool during the validation efforts and managed all documents in Documentum and eRoom
• Performed Installation Qualification (IQ), Operation Qualification (OQ), and Performance Qualification (PQ) for GMP
• Implemented Genilogix eSignature and workflow configurations extending Quality Center core functionality to enable Confidential to validate different GxP applications consistently to meet the CFR Part 11 Electronic Records, Electronic Signatures compliance
• Spearheaded the migration project to move all the testing effort in Confidential to use HP Quality Center tool 8.2/9.2 and supported tool for COMET (Collaborating as One Confidential to Enable Transformation) SAP implementation during all the testing phases of Level 0, Unit/String, Integration, IQ, OQ, PQ/UAT and Production Support
• Conducted Quality Center workshops for large user groups

Confidential, PA

Sr QA Analyst

Responsibilities:

• Conducted DataFeed testing and validate reports generated in Cognos for Bulk Orders for Customer Premise Equipment, Virtual Network for a telecommunications web-based Customer Information portal
• Coordinated and performed Security testing for Principal Agent access, Life Insurance Employee, P&C Employee