SUMMARY

• 9 years’ experience in the financial services sector as a software quality assurance analyst.
• Experienced in testing Accessibility features using WCAG guidelines.
• Responsible for representing QA team to Project and Business teams for respective Projects.
• Responsible for designing test strategies, publishing test plans, and monitoring test methodologies.
• Applied pragmatic approach to translate business requirements into test scenarios and ensure complete test coverage.
• Experienced in system integration testing.
• Established QA best practices and performance metrics/KPI's to ensure quality throughout the SDLC.
• Ensured defects are tracked and resolved in a timely manner as part of defect triage.
• Improved QA infrastructure on test procedures, process, and quality standards in accordance with overall development and product releases.
• Extensive Knowledge of Agile/Scrum, Waterfall methodologies.

PROFESSIONAL EXPERIENCE

Senior Quality Analyst

Confidential, Toronto

Responsibilities:

• Reviewed requirement documents and identified Vignette links as compared with AEM links.
• Planned test cases and drafted the Test Traceability Matrix to ensure complete test coverage.
• Ensured client needs are being met with highest quality.
• Created test conditions to validate the contents.
• Compliance testing according to WCAG 2.0 guidelines using JAWS tool.
• QA of front end accessibility testing before posting to production.
• Identifying defects and logging them in Jira.

Environments and Tools: AEM 6.2, JAWS, HPQC 12.21, Jira

Senior Quality Analyst

Confidential

Responsibilities:

• Analysed, reviewed and coordinated requirement documents (Stories) to identify testing requirements and scenarios between Business and QA team.
• Report and manage software concerns and test activities throughout the software development lifecycle.
• Identify the test requirement documents and prepare suitability analysis.
• Created and reviewed test cases and executed.
• Provide WCAG 2.0 AA compliance requirement for knowledge transfer for in house staff.
• Having experience in accessibility testing using Jaws tool.
• Experienced by using Colour Contrast analyser to assess the contrast of text against its background or any other contrast level between two colours.
• Having experienced the High contrast setting which is an accessibility feature built into Windows that assists people with vision impairment.
• QA of front end accessibility testing before posting to production.
• Identified the defects and logged them.
• Executed test cases for functional, integration testing.
• Have experience with black box testing to ensure the system will be stable and meet the high level requirements.
• Monitor bug resolution efforts and track.
• Capability of working on multiple applications simultaneously.
• Follow the agile method for Customer satisfaction through early and continuous delivery.

Environments and Tools: Pega 7, Postman, box, JAWS, HPQC 12.21

Senior Quality Analyst

Confidential

Responsibilities:

• Based on the Project Methodology being followed, contribute to the Development of the Test Strategy and the Test Plan, the Test Specifications; Create Test Scripts to test system Functionality and Investigate system Defects.
• Interact with Business Analysts, Project Managers, Internal partners - Technology Solutions and External partners TSYS, Symcor across the phases of a project or, throughout a Business Initiative
• Assist project with onsite and offshore team.
• Analysed, reviewed and coordinated requirement documents to identify testing requirements and scenarios between Business and QA team.
• Identify the test requirement documents and prepare suitability analysis and provide estimates.
• Drafted the Test Traceability Matrix to ensure complete test coverage as per User stories.
• Reviewed test cases prepared by offshore and onsite team.
• Identified the defects and logged them in HPALM 11.52.
• Follow agile method for changing requirements frequently.
• Identify, analyse and document problems with program function, output, online screen or content
• Participate in client business review sessions to influence decisions regarding use of technology to support objectives or address issues.
• Executed test cases for functional, integration and UAT testing.
• Report and manage software concerns and test activities throughout the software development lifecycle.
• Request test data conditioning accounts for SIT and QAT testing which Perform the testing.
• Chaired daily status meetings with project team & Business and drafted daily reports.
• Manage and coordinate end-to-end testing activities for projects such as developing and executing
• Capability of working on multiple applications simultaneously.
• Analysed the business requirement to guide web accessible testing.
• Tested and report issues on web accessibility application for compliance with WCAG 2.0

Environments and Tools: Pega 7, Tysy, SQL Server 2008, .Net, Jaws, HP QC/ALM 11.52

Senior Quality Analyst

Confidential

Responsibilities:

• Worked for Global Operations Workbench (GOW) project for verifying the process flow for Withdrawals from non-registered accounts & registered accounts, Transfers, Process and task inquiry and Adjustments.
• The General Ledger Data Mart (GLDM) project is to consolidate seven existing financial databases and legacy applications into a single data mart to ensure GLDM data base contains all essential key general ledger data elements without duplications.
• The Activity Tracking Application allow managers to view multiple sets of reports outlining capacity and utilization of their teams. In addition, users should be able to drill down to activity details for deeper analytics and to conduct self-service reporting.
• The Wealth Customer Client on boarding project for creating Trading account, settlement, order processing, transfers from retail account to trading account using AS 400 (Mainframe).
• The Jaguar Application must generate reporting to provide reconciliation of deferred income, receivable accruals per billing cycle, and management fees, and report on account balances and roll-forwards, as well as provide other monthly reports.
• Interact with Business Analysts, Project Managers, Internal partners - Technology Solutions and External partners - TSYS, Symcor across the phases of a project or, throughout a Business Initiative.
• Based on the Project Methodology being followed, contribute to the Development of the Test Strategy and the Test Plan, the Test Specifications; Create Test Scripts to test system Functionality and Investigate system Defects.
• Leading project with onsite and offshore team.
• Analysed, reviewed and coordinated requirement documents to identify testing requirements and scenarios between Business and QA team.
• Identify the test requirement documents and prepare suitability analysis and provide estimates.
• Prepared CETM documentation, including testing Scalability, Risk assessment and Test Plan.
• Drafted the Test Traceability Matrix to ensure complete test coverage as per SRD.
• Worked with trading settlement account by using H62 IBM platform such as creating account, settlement, order processing, transfers from retail account to trading account.
• Reviewed test cases prepared by offshore and onsite team.
• Identified the defects and logged them in HPALM 11.52.
• Executed test cases for functional, integration and UAT testing.
• Thorough knowledge of Credit card processing system.
• Have experience with black box testing to ensure the system will be stable and meet the high level requirements.
• Prepared test data for SIT testing which perform the white box testing.
• Request Host support team to run the batch process as per SIT or UAT requirement.
• Performed testing for flat files and CSV files
• Chaired daily status meetings with project team & Business and drafted daily reports.
• Prepare SQL Scripts for the database mappings and executing SQL Queries for Database Testing.
• Capability of working on multiple applications simultaneously.

Environments and Tools: Toad, SQL Server 2008, .Net, MS Outlook 2003, HP Quality Centre/ALM 11.52, OBIEE

Senior Quality Analyst

Confidential

Responsibilities:

• Leading project with onsite and offshore team.
• Analysed, reviewed and coordinated requirement documents to identify testing requirements and scenarios between Business and QA team.
• Developed scenarios, designed and executed test cases for functional, integration and UAT testing.
• Reviewed functional and Non-Functional requirements, identified gaps, planned testing scenarios.
• Having hands on experience on working on kyc process.
• Determined test strategies based on testing requirements.
• Managed defects through the formal defect management life cycle.
• Request the DB team to engage the database for specific time to execute black box testing.
• Validated the Source data for black box testing.
• Supported UAT and production issues by reviewing and determining the potential defect.
• Executed end to end and Functional test cases using Quality Centre 10.
• Created test data for validating test conditions and interpreted the negative/positive test results.
• Verified integration with branch system (OBIS/Adobe) with Client source.
• Verified the classification of entities on Broad ridge (Mainframe).
• Prepare Defect report and chaired defect triage meetings.
• Utilized SQL Queries to verify the test results and synchronization between GUI and database/backend.
• Having firm understanding of data management process.

Environments and Tools: Windows XP, SQL Server 2008, Internet Explorer7/8, Net, MS Outlook 2003, Quality Centre 10

Test Lead

Confidential

Responsibilities:

• Demonstrated the capability of working on multiple applications simultaneously and managed stress to meet deadlines.
• Analysed the end to end business Requirements of multiple in-scope investment Products.
• Designed and executed test cases for functional, integration and UAT testing.
• Worked with RPM (Scotia exclusive) and quickly grasped the functions to ensure quality.
• Worked with TLS (Term Lending system) for Credit cards and Mortgage products.
• Hand on experience of Credit card processing system.
• Tested the functionality of purchasing GIC's and Mutual Funds through RPM and Web Application.
• Worked closely within the team and Business Management throughout the entire development life cycle, to elicit and manage requirements, develop test strategies and test plans and ensured product quality.
• Tested the user stories based on acceptance criteria mention in product back log.
• Participated in weekly IRB (Internal Review Board) meetings to discuss the status of different releases.
• Handled the responsibility of test progress reporting to project stakeholders.

Environments and Tools: Windows XP, SQL Server 2008, Quality Centre 10.0, MS Outlook 2003, MS Office, RPM

Quality Analyst

Confidential

Responsibilities:

• Reviewed requirement documents and identified test requirements and scenarios.
• Planned test cases and drafted the Test Traceability Matrix to ensure complete test coverage.
• Create test conditions to validate the scenarios.
• Created & updated test cases and executed them.

Environments and Tools: SQL Server 2008, Internet Explorer7/8, Net, MS Outlook 2003, Quality Centre 10