SUMMARY:

• Having 8 years of QA experience, I'm a self - starting, results driven professional with an ambitious spirit, who has worked in several fields and picked up indispensable knowledge from a broad range of Industries. I want to obtain a challenging position in Software Quality Assurance to advance my career.
• 8 years of experience in Software Quality Assurance and Testing with 3+ years leading various projects.
• Extensive experience with Web, Client/Server, Mobile, Database, Mainframe applications & Content Management Systems (CMS) (See “Technical Skills/Tools” below for hardware/software details)
• Expertise in designing test cases and scripts with gaps in requirements
• MFI CERTIFIED: Extensive cross-device mobile testing on iOS, Android OS, Blackberry OS and Windows OS platforms (See “Technical Skills/Tools” Table below for details)
• Extensive experience in analyzing & working with a wide variety of Business Requirements such as Functional & Technical Specifications, User Stories, Mock ups, Use Cases & Wireframes
• Sound knowledge and experience with QA methodologies like Agile, Waterfall, Kanban and Continuous Integration (CI)
• Worked as an Analyst with automation tools such as Selenium web driver, QTP and I Macros
• Maintained extensive documentation of defects & testing results to mitigate gaps in business requirements
• Experience in coordinating and participating all testing cycles including Unit, System, Integration, Regression and UAT
• Experience in API testing of webservices using JSON and XML
• Wide exposure to working within scrum meetings, sprints, iterations, user stories & backlogs
• Experience with various types of testing such as Black Box, White box, Functional, User Experience (UX), User Interface (UI) and Smoke testing
• Experienced upgrading and testing legacy applications by testing mainframe systems
• Practical experience in back-end database testing with SQL Server.
• Working knowledge of testing in Client/Server, Web based, Mobile, Tablet, Mainframe, Back end Database and Networking environments
• Experience working as a test data manager
• Executed Browser Compatibility Testing on IE, Mozilla Firefox and Chrome.
• Firm knowledge of web services testing using Soap UI/REST and Postman
• Created, maintained, updated and executed various Regression testing suites
• Coordinated with offshore teams, managing testing deliverables
• Ability to troubleshoot and multitask in a fast paced complex environment
• Solid understanding of Software Development Life Cycle, (SDLC) STLC, Agile and Kanban methods.
• Participated in the designing of Business use cases, traceability matrices and delivering test metrics.
• Exceptional written, documentation and verbal communication skills

TECHNICAL SKILLS:

Software/Tools: MS Office, MS Outlook, SVN, MS Visio, Jams, MS Share Point, Basecamp, Confluence, GIT, JIRA, Stash, Splunk, Omnitank, Jenkins

Bug Reporting Tools: HP Quality Center 10, ALM 11, JIRA, MS Visual Studio, Team Foundation Server(TFS), Bugzilla, IBM Jazz, (MTM)Microsoft Test Manager, Clear Quest

Mobile Testing Experience: MFI CERTIFIED for iOS IOT devices, Android OS, Blackberry OS, Windows Mobile OS

& Fire OS

Testing Tools: I-macros, Fiddler, TFS2008/2010, Selenium web driver, Microsoft Test Professional, Jams, Microsoft Test Complete, QTP 10, Jenkins, Omnitank

Languages/Environment: .NET, JAVA, JavaScript, jSON, j2EE, C+, HTML, XML, HTML5, PHPDatabases: MS SQL Server 2005/2008, MS Access TOAD/ ORACLE 9,10,11, Sybase

Network: TCP/IP, HTTP

Operating Systems: MAC OS, Android OS, Windows 95/98/2000/NT/XP/Vista/7,8,10, DOS, Linux 6.x

PROFESSIONAL EXPERIENCE:

Sr. QA Analyst

Confidential

Responsibilities:

• Worked on an enterprise wide end to end tracking application for Confidential ’s entire order management service
• Worked with several source order management systems, field management systems, customer delivery systems, IVRSystems and other inter-related system to ensure a bullet proof application that would be supported enterprise wide
• Performed extensive API testing on Postman to verify and validate data moving to and from the systems
• Tested the IVR, email and text message delivery systems to ensure full integration with the order tracking system
• Performed testing on several lower and upper environments
• Conducted full end to end integration testing with the enterprise integration testing team to ensure intact deliveryand individual as well as team accountability
• Successfully tested and delivered the tracking service to production after intense business/IT co-ordination testing
• Conducted heavy cross browser and cross mobile application testing to ensure the endurance of the UI, UX andFunctionality
• Worked extensively with product owners, product managers, developers and BA’s in a fast paced Kanban continuousDelivery methodologyProject: Auto-Tech
• In charge of testing Confidential ’s first web platform to facilitate a complete end to end solution for vehicle customization
• Conducted extensive API testing on various system’s platforms to ensure the data integration of vehicles, the schedulingSystem, the third-party data and consolidated it onto one site
• Migrated Geek Squad functionality in its entirety over to BestBuy.com
• Performed extensive web and mobile application testing to ensure the integrity and brand value of the application
• Worked with several integration testing and release teams to co-ordinate different testing functions
• Involved extensively in design sessions to ensure what was minimally viable (MVP) to release within a short deadline
• Delegated the off-shore mobile testing team, providing data, support and testing efforts
• Investigated the data extensively to look for gaps within Fit guide, Time Trade and other third party API’s
• Performed extensive source to Confidential data mapping resulting in the finding of mismatching or invalid data
• Supported the back end development team in ensuring the front end website is in full co-ordination with the back end
• Communicated daily with business, product owners, stakeholders, geek squad and other affiliates involved in this largeScale enterprise wide effortSuccessfully released the website on BestBuy.com as a minimally viable product (MVP) while continuing to integrateFunctions on an ongoing basis post code freeze
• Structured the flow of testing operations in order to meet enterprise integration needs, development timelines and

Sr. QA Analyst/Test Data Manager

Confidential

Responsibilities:

• Worked on a wellness mobile and web application for patients
• Worked in a very fast paced Agile environment
• Analyzed user stories, assigned story points and broke down acceptance criteria into use cases
• Participated in daily scrum meetings, data test management meetings and other business decision making meetings
• Created test scenarios to create requests for test data
• Tested data that worked through Salesforce into the internal systems to be used for SSO and registration
• Worked with stakeholders from different parts of the organization to ensure the accuracy of the data
• Developed weekly reports for the QA Manager on behalf of the team
• Took an active role in story points planning, sprint planning, sprint grooming and sprint retrospectives.
• Took the role as a test data manager, working with BA’s, System Analysts, and source system SME’s to captureCrucial data points that ensure full test coverage
• Created complex data models to map the different front end and back end systems
• Worked with offshore developers on a daily basis
• Worked extensively with BA’s, Developers, UX Architects, data modelers and integration analysts to validate, support,test and ensure the highest standards of end to end Quality Control for the project
• Worked on front end grey box testing on the UI and Functionality of the website
• Performed cross-browser testing on IE, Chrome, Firefox and Safari
• Used tools like Perfecto and Saucelabs for iPhone and Android mobile emulation tests
• Used the Chrome developer tools to perform a variety of analysis and debugging tasks
• Used Soap UI/ REST API to test back end data services for member eligibility, enrollment and the accuracy of test data
• Tested the front-end data against SQL Server back end data base
• Utilized Adobe Experience Manager for content management and content publishing
• Validated JSON output files against functional use cases to ensure back end functionality and accuracy
• Automated scripts using Selenium Web driver on Synergy Framework
• Logged defects in a timely manner with details and logs to help developers find the rootcause of the defect

Lead Test Engineer

Confidential

Responsibilities:

• Lead a team of 6 testers in an Agile environment to ensure the release of a new product on schedule.
• Performed daily offshore morning scrums with teams in India, China to complete.
• Worked hands on with the mobile iOS and Android native app to ensure stability in the UI, Functionality and Stability.
• Partnered with the UX team to ensure optimal user experience on the mobile app
• Participated in daily offshore morning scrums with teams in India, Chinaand Czech Republic
• Analyzed user stories on JIRA, requirements on Confluence in order to properly execute test cases
• Heavy concentration of testing the embedded firmware of the device utilizing Wireshark, Spyder and otherAutomated tools to test the device
• Executed the official Apple MFI Homekit test plan to ensure the product met Apple’s MFI requirements
• Completed comprehensive Apple MFI tests
• Implemented exhaustive ad-hoc testing on Honeywell's native Lyric mobile app
• Worked on a very tight schedule to ensure the release of the Lyric MFI enabled thermostat on an Agile Team
• Worked as the Release Coordinator in between releases and sprints, qualifying items that were ready to ship andmaintaining organized backlogs in JIRA for incomplete deliverables.
• Performed release management duties on Test Flight and Hockey App.
• Performed extensive firmware testing of the thermostat, debugging the Radio Module and Wi-Fi logs
• Tested the thermostats on stunt boards with relays and cable outputs for radio logs and Wi-Fi logs
• Performed extensive mobile testing on iOS and Android
• Executed hardware/software compatibility tests to ensure that there was full connectivity
• Performed a lot of white box testing by analyzing the output data from the embedded firmware
• Extensive radio and Wi-Fi log debugging to find out the source of the defect
• Executed thorough WAC performance tests on iOS
• Performed automated Bonjour Compliance Testing to ensure Honeywell products met Apple’s Homekit networkingcompliance requirements and benchmarks.
• Worked with upper management by attending several conference calls to ensure quality and timelines
• Performed administration duties on JIRA/ Confluence to display several metrics on the Change Control Board
• Directed and delegated work duties to 6 testers, acting as a SME on the project

Sr. Quality Analyst/ Release Coordinator

Confidential

Responsibilities:

• Used Jenkins to get latest code builds from different branches onto client iOS and Android Devices
• Worked in Android and iOS teams to plan, manage and assign the velocity of user stories per sprint and bringthem to a completed state before the end of the sprint
• Facilitated intensive sprint planning meetings along with BA and scrum master biweekly
• Worked extensively on Single Sign On (SSO) projects collaborating data on two different mainframes
• Working with progress charts, bug trending charts and other metrics to evaluate team progress and performance
• Performed embedded QA testing by breaking down user stories into A/C to be tested on several mobile platforms
• Analyzed BRD and extracted use cases, edge cases and test cases to plan and execute, ensuring that the businesswas in line with testing and there were no gaps/ changes or improvements to implement
• Working with mock targets from Jenkins builds to test prior to PROD environments
• Tested different states of rewards with different user roles, consumer work flows and business processes
• Tested to utmost detail the smallest changes that occurred during code branch changes and new builds to ensureQuality and find the most minute loopholes in UI and functionality
• Maintaining sprint velocity throughout the sprint by delegating and diverting testing blockers, server issues &
• Worked on several complex functionalities of the application such as SSO, Rewards, Barcode scanning and mobilecheckout
• Participated in biweekly scrum retrospectives with entire team to discuss what went well & improvement points
• Used content management systems to test the publishing of images, deep links and other content to ensure theright fit and sizing as per UI requirements into the mobile environment
• Tested the different states of rewards and ensured that they functioned in line with business requirements and usedTDD methods to cover edge cases/use cases not previously accounted for by the business
• Improving processes by documenting a continuous checklist for application feature & UX improvement
• Worked in an intensive fast paced Agile environment with multiple JIRA boards simultaneous
• Was in charge of the entire embedded QA process for the first six months before building a small team of peopleto facilitate a coordinated test intensive environment
• Performed extensive cross platform testing on a wide variety of iOS and Android, with backward compatibility

Quality Assurance Lead/ Release Manager & UAT Coordinator

Confidential, Minneapolis, MN

Responsibilities:

• Acquired broad knowledge of the Housing Finance market by understanding key components such as income limits, affordable housing programs, rent restrictions, program allocations and so on.
• Uploading, maintaining and publishing Release Documents and release scripts for the Agency’s applications by establishing a Post Production Release process
• Used Selenium IDE to convert manual test case into automated test cases
• Publishing updates and hot fixes from one environment to another -from the Dev Server onto the Test server and finally the PROD server in a timely fashion to go along with the Agency’s roadmap
• Maintaining Release Log for TEST, UAT and PROD release and addressing issues when appropriate.
• Configuring code in web config files to test user permissions and SSO/ login timeouts.
• Scheduling and leading Release Meetings to discuss and address blocking issues.
• Performing GAP Analysis to identify deficiencies in business and functional requirements and coordinating with business units to refine them.
• Used Selenium IDE web driver to create automated test cases
• Generate events data by creating, modifying, and importing XML files into the PORT application.
• Actively participate in Project Board Meetings and provide feedback to Products Owners, CIO, Project Sponsors and other key stakeholders.
• Develop and implement Agile methodology and industry standards in the organization with the help of Team Foundation Server and Microsoft Test Manager.
• Lead defect triage meetings and assign tasks to development team.
• Worked as a Subject Matter Expert (SME) on issues on workflow and usability issues and organize Scrums for speedy resolutions.
• Define processes for the Application Lifecycle Management using flowcharts and diagrams with Visio.
• Trained business users (Property Risk Officers, Compliance Officers, and Program Officers) on the usability and functionality of the PORT Application.
• Communicate UAT test results to development team and work as a liaison between business and IT.
• Analyze business requirements for the PORT application to develop test strategies and test plans
• Research and Implement TFS Agile process to define builds, iterations, task items, user stories, team queries, and other components of software development lifecycle
• Perform Smoke Testing of the application in QA, Dev and UAT environments and publish results.
• Used SQL queries to identify properties and corresponding property data

Sr. QA Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Validating the new interface and User Experience (UX) of Confidential cart checkout process
• Validating and ensuring that the front experience is being triggered by the backend Akamai and aggregate data layers
• Participated in daily stand up, demo displays and retrospective meetings to improve quality standards
• Comprehensively documented all the test scenarios and test cases, stories and defects in JIRA.
• Worked with multiple Agile release cycles simultaneously to ensure deliverables and timelines
• Testing in QA, UAT and Prod environments and worked with developers on hot fixes
• Performed cross browser testing in IE7, 8, 9, Chrome, Firefox and Safari
• Induced feedback on image and video rendering issues for legacy browsers and platforms
• Extensive ad hoc testing to cover areas not clearly established by business requirements
• Used SDK mobile emulators extensively to validate mobile testing criteria during system testing
• Validated the online shopping cart checkout experience on multiple iOS/ Android mobile & tablet platforms
• Exhaustively performed ad-hoc testing on mobile and tablet devices including iPhone, iPad, Android Nexus,Kindle Fire HD, Microsoft Surface and Blackberry phones
• Intensive Regression & Smoke tests to ensure new features did not compromise existing functionality
• Provided valuable feedback to business on the discrepancies between touch and non-touch devices.
• Organized & maintained extensive documentation and trace-ability of defects & testing results to help minimize &

Lead QA Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Implemented a companywide defect tracking tool, processes and best practices for both IT and Business
• Implemented a daily environment deployment schedules
• Performed the duties as the QA Manager for the company, working on a spectrum of high level organizational implementation tasks todaily hands on testing deliverables
• Implemented a custom Scrum Process that worked with the company’s quick work turn around
• Created a whole library of documentation including test plans, test cases and processes
• Worked as the Lead for the Dodge Chargers, Dallas Stars, Miami Dolphins and the Ryan Suter Website.
• Uncovered a large number of defects in their custom built content management system on the admin side.
• Performed a lot of cross browser compatibility testing on iOS and Windows with a heavy concentration on UI, usability and User Experience
• Worked as the BA as well giving lots of feedback to the creative and development departments
• Worked in an agency style, fast paced, high stress environment where I was in direct contact with the CEO.
• Improved the Content Management System by testing a variety of combinations and permutations on the backend and validated the results on the front end

Lead Quality Assurance Analyst

Confidential

Responsibilities:

• In charge of leading all the testing efforts for the Confidential Canada Site from the ground up
• Tested the responsive design of the website that divided down to a Web, Tablet and mobile format
• Designed Test Plans, Test Scripts in an Agile test driven development method in a Mac OS environment
• Ensured the absolute integrity of the User Experience, User Interface and Functionality of the website by heavily testing these elements on all company approved browsers, mobile phones& tablet devices.
• Worked with Business and User Experience team on a regular basis providing business feedback
• Performed Cross Browser Compatibility Testing on Internet Explorer, Firefox, Chrome and Safari
• Performed Cross Mobile Device Compatibility Testing of the Confidential mobile site on the IPhone and Android, Blackberry on several versions of the OS including backward compatibility
• Performed cross- tablet device testing of the tablet version of the site by ensuring functionality on devices such as the IPad, I pad mini, Galaxy Tab 10.1, Google Nexus 10, Kindle Fire, BlackBerry Playbook & MS Surface
• Helped co-ordinate UAT by compiling scripts & meeting with the UAT lead
• Conducted extensive ad-hoc testing to ensure constant & complete full test coverage
• Designed a unique test matrix execution template to track the test execution results after each build
• Conducted standard performance testing of several metrics to ensure maximum compression of data
• Participated in daily stand up meetings, business demo meetings and meetings
• Clarifying complex design issues, client concerns, discrepancies & defects to ensure timely completion p
• Logged all defects in JIRA, checking off & updated requirements in Basecamp and Confluence

Lead Quality Assurance Analyst

Confidential

Responsibilities:

• Was in charge of creating a whole new QA framework for teams that had no Quality best practices in place
• Worked with the offshore QA resource in in Belarus, delegating & overseeing their work progress
• In charge improving existing processes - to facilitate best practices in the Agile Methodology,
• Designed the iteration cycles & spent a large amount of time meeting with the business and management to plan out burn down charts, team roles; stand up scrum meetings, number of units to pass per iteration
• Facilitated story points building meetings, sprint and pre-release meetings & defined roles
• Introduced test cases and test cycles for previously undocumented projects and implemented them
• Identified key vulnerabilities that hindered testing efforts within internal & legacy systems.
• Designed regression suites and smoke testing suites
• Comprehensively tested new FDA compliance to the rules regarding payment guidelines for donors
• Designed and executed several test scenarios to ensure adherence to FDA compliance
• Designed the project charter, project plan & facilitated the team members from BA’s to developers
• Was the Project director’s liaison for the project to ensure the changes were thoroughly tested
• Ensured up to date communication through daily scrum meetings
• Designed & documented all the scripts and ensured full requirements coverage involved in the entire SDLC
• Ensured all the race and age guidelines as per the FDA were rendered into all the mainframe systems
• Heavily invested in SIT (Systems Integration Testing) by meeting with SME’s, BA’s & stakeholders on a frequent basis presenting testing coverage of systems
• Completed exhaustive ad-hoc testing dozens of scenarios and logic to ensure full requirement coverage

Quality Assurance Engineer

Confidential

Responsibilities:

• Performed Regression Testing for the Advanced Communication Service (ACS) Software component used by Century Link's customer service representatives
• Worked in an offshore team model collaborating with developers and management in Hyderabad, India
• Updated, maintained and executed daily a suite of 500+ regression tests,
• Executed several automation test cases in QTP 10, marking checkpoints and loading data tables
• Designed and filled in use cases for test cases with missing requirements enhancing traceability
• Used TOAD / Oracle 11 for back end data validation.
• Examined response XML scripts derived from executing SQL scripts to validate expected behavior
• In the absence of requirements, heavily relied on ad hoc testing reporting defects in Quality Center 11
• Conducted thorough analysis of front end systems and validated with back end systems
• Worked with a variety of hardware modems and routers to test the data transmission, system's functions, system's performance and benchmark against technical specification guidelines.
• Attended meetings to ensure the steady progress and completion of the regression phase
• Collaborating with UAT testing efforts, acting as a liaison, handling technical inquiries, providing knowledge transfer and signing off test cases and triaging any remaining defects

Quality Assuranc e Analyst

Confidential

Responsibilities:

• Transitioned methodologies from a strictly Waterfall Methodology to an Agile Methodology
• Worked with Content Management Systems to ensure correct publishing of templates & images
• Worked within Agile Methodologies with the help of TFS 2010 and Microsoft Test Manager (MTM)
• Participating in daily scrum meetings, overseeing daily testing progress.
• Uncovered hidden defects within internal systems through thorough analysis of the complex design of each system platform via data extraction and validation via SQL Server queries & Mainframes
• Performed security testing ensuring the integrity of the system by authentication testing
• Used I macros 7 and QTP by handling, editing and marking checkpoints within the script
• Deployed comprehensive Test plans & Project Charters with the QA lead into each iteration and cycle.
• Played a large role in planning, designing and executing daily Smoke tests in Microsoft Test Complete
• Tested the integration of Hallmark's systems with Apple's system against system's redesign requirements
• Communicated test coverage & defects back and forth with Apple's employees in a test environment
• Performed extensive Integration testing thorough analysis of each system, locating the defect trigger
• Performed white box web services testing using XML code to verify a response
• Using user stories, wrote test cases covering UI, functionality and UX as per client needs.
• Tested the system via exploratory testing, validation and back end tests validation in SQL Server
• Performed end to end integration testing covering servers, databases, web platforms & legacy systems
• Ensured all the systems supported the conversion to 49 countries, 25 languages, and 14 Currencies
• Tested the UI of the end product on mobile, Windows, Android and iOS platforms to ensure that language translation and Currency conversions were displaying as required
• Extensive white box testing on XML code to ensure complex calculations of currency conversions
• Thoroughly validating internal payment, authorization & fulfillment systems to uncover the root cause of defects
• Worked with SME's to gather solutions to test the implementation of the system by assessing results.

Quality Assurance Analyst

Confidential

Responsibilities:

• Lead a team of three QA Analysts ensuring the accuracy and timeliness of projects by triaging defects, issues and enhancements
• Created Test Plans for the team and reviewed test case execution summaries to report directly to the BA, QA director, and Project Manager and development team before authorizing the sign off
• Designed test cases by validating against the Functional specifications in all phases of SDLC
• Used data mapping to validate the output of reports against the database using SQL Server 2008
• Validated the accuracy of the reports and its logic enrichment against the Technical Specifications
• Ensured the accuracy and integrity a weekly data feed file against the database using SQL Server 2008
• Tested a weekly data feed file and validated the changes in the file against the database to identify incorrect or missing data and other discrepancies
• Writing and executing test plans, test cases and defect tracking and management in HP Quality Center 9
• Ability to understand complex test environments & managing testing efforts from planning through execution
• Used MS Project to present several data metrics with project deadline forecasts, velocity, etc.
• Exported test cases from Excel files into Quality center

Software Quality Analyst

Confidential

Responsibilities:

• Utilized Microsoft Team Foundation Server 2008 for test execution and test management purposes
• Involved in manipulating Site Configurations, Content managers and Content Editors to test various aspects of loan fulfillment and loan origination
• Configured the systems setting up to test the Loan Modification Center
• Gained extensive knowledge of The Home Affordability Refinance(HARP) and Modification Plans (HAMP)
• Worked with teams to produce reports on bug trending and coverage.
• Participated in daily scrums, and sessions to learn about HARP and HAMP loans, testing these new processes as outlined by Federal Policy and guidelines
• Performed ad-hoc testing on the system to determine stability and validate basic functionality.
• Tested the application in various platforms & browsers including Firefox, IE, Chrome & Safari
• Involved in the various different testing phases from the unit phase of testing all the way through systems, integration and regression before handing it over to the UAT group