SUMMARY

• 10 years of total QA experience in services industry, technology-oriented, testing high volume transaction-based, enterprise-wide systems; web-based and Mobile applications with N-Tier architecture and high transactional systems in various domains delivering projects worth $10-15 million including 8 years’ experience into various roles of QA Analyst,
• Sr. QA Analyst, Test Analyst etc., with hands on experience in testing working on large, complex, and integrated systems using Agile and Scrum methodology where teh need to provide services such Confidential test management, strategic leadership, UAT/BAT, process improvements and test governance, team management & mentoring, effort estimations, resource assignments and communication with higher management were involved, in leading project deliveries within time and budget also involving Risk Management, Stakeholder /Account Management, People Management, Defect Management, Vendor Management etc.
• Managed large complex QA programs with multiple QA streams and directing multiple projects and engagements across different functional domains such Confidential Government & Public Sector, Banking, Financial Services, Insurance, Payments & Money Transfer, ERP, Retail, Telecom, Education, Entertainment, Aerospace and Health Care on various platforms using Agile and Scrum methodology involving internal and external stakeholders and matrix partners
• Worked in teams ranging from 5 team members up to maximum 71 people across projects at teh same time and assisted in achieving CMMI certification for teh organization by establishing process improvement and test governance model
• Performed testing on varied technical platforms including mainframes, Batches, Java, .Net, databases viz., Oracle, DB2, M S SQL and Project scheduling tools such Confidential M S Projects for controlling and tracking teh schedule.
• Conducted Accessibility testing for City of Toronto applications based on WCAG 2.0 guidelines
• Held overall responsibility/accountability for QA deliverables Confidential outlined in teh IT development methodology and Confidential required by Projects and effectively managed risks by establishing risk management practices throughout teh testing deliverable
• Performed manual & automated System functional testing, Performance, System integration, UAT, User Security and other types of testing across applications and developed a plan and managed strategy to monitor and control project quality.
• Experienced in creating test documentation such Confidential test strategy, overall integrated plan and hands on experience in managing teh program through planning, design, execution and support phases
• Excellent knowledge and experience of Quality Assurance and Software Testing practices, standards and principles, and software development life cycle and methodologies and excellent client interfacing skills with board members.
• Estimation, planning, cost-of-quality, and quality risk analysis related to project scope and QA tasks.
• Worked on various testing engagements consulting for various customers across areas like test management and change management in multiple streams and managed multiple QA managers within teh program.
• Experienced in CMMI and ITIL process frameworks for QA Life cycle in Waterfall, V-Model and Agile models and extensive knowledge with estimation techniques; Managing support teams responsible for development and QA test environments.
• Worked with QA Managers, Sr.QA Leads, QA Leads, QA Specialists, QA Analysts/Testers and Business Analysts in all activities throughout Test Preparation and Test Execution phases, and ensured adherence to QA processes and practices throughout project life cycle
• Proficient knowledge of test management tools such Confidential HP Quality Centre, HP QTP, MS SharePoint, MS TFS, RQM, JIRA etc., and proficient in generating accurate statistics for presenting them into higher management meetings.
• Excellent communication, presentation, analytical and interpersonal capabilities and Problem-Solving skills.

TECHNICAL SKILLS

MS-Suite: M S Office 365, MS SharePoint, Microsoft CRM, MS Visio, MS Projects 2012, MS TFS, MS SQL Server 2010

Oracle-Suite: Oracle 11i, Oracle J D Edwards, Oracle Demantra, Oracle E-Business Suite, Oracle BIEE, Oracle UPK

IBM Suite: Rational Quality Manager, Rational Team Concert, Rational Functional Tester, Clear Quest

HP Suite: HP Quality Centre (ALM), HP Quick Test Professional, HP Load Runner, HP UFT, HP Agile Manager

UNIX: Attachmate Reflections (OpenVMS), Amber Alert, Terminal Broadcasting, OLPM etc.

Others: JIRA, Confluence, JAWs v.18.0, Compliance Sherriff, Hadoop, Zoom Text 10.1, CCA 2.5.0

Technical Documentation: Test Strategy, Test Plan, Test Specifications, Defect Reports, Effort Estimation, Test Data and Environment plan, Risk and Issue Logs, Root Cause Analysis, User Productivity Kits.

Leadership: Test Management and Coordination, Test Process Governance, Test Metrics, Mentoring and team management, Project Management, Client Interaction and Client Relations, Leading Remote Teams

Types of testing: Functional & Non-Functional including Security, Penetration and Database testing

Environments & Browsers: Windows, Unix, Web, Mobile, Mainframes, IE, Mozilla, Google Chrome, Opera

Testing Methodologies: Agile and Scrum, Incremental, V-Model, Risk Based, Test design techniques, Test Metrics

Languages: Java, J2EE, EJB, .Net, HTML, XML, Java Script, VB Script, HTML 5

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst Lead

Responsibilities:

• Assessing teh current state for City of Toronto QA Processes, and presenting it to teh board of directors in Enterprise Application Services unit by providing recommendations to improve test processes and adopt governance model
• Lead & managed a team of 38 individuals in functional & non-functional test teams across projects in various divisions of City of Toronto and completed successful deliveries for teh divisions of City & created various test & defects metrics
• Facilitated & lead functional & non-functional testing using HP ALM Suite, HP Load Runner/Storm Runner for SAP FPARS system and SearchBlox applications by leading Performance, Accessibility & Load testing teams
• Identified & established a response time bench mark and throughput for FPARS BI Reports along with load testing
• Conducted daily stand up meetings, defect triage meetings and lessons learnt meetings with teh team and key stakeholders on a daily & weekly bases to identify pain areas and resolve them
• Creating awareness in teh Leadership team for implementing quality by presenting teh QA Process framework & governance at each step & ensure corporate compliance to processes
• Identifying gaps in teh current QA Processes and build quarterly implementation plan to pilot teh process improvements and governance model across units by building a Test Practice Centre to execute functional & non-functional tests
• Prepare a process improvements quarterly road map to obtain capability maturity level 2 and 3 & Manage Quality Management System and Continuous Improvement Programs
• Lead and Managed testing of complex applications using project management methodologies in agile/iterative SDLC & DevOps practices for continuous development and continuous integration of features including API testing
• Facilitated Accessibility testing for City of Toronto applications based on WCAG 2.0 guidelines & created Accessibility test plan and designed accessibility test cases for mobile and web applications using JAWS & NVDA screen readers
• Update control of QA documentation, review & identify industry standard templates and pilot them
• Audit and improve processes for compliance, utilize TQM problem solving techniques & instil a culture of passion for quality
• Train & guide subordinates in implementing QA process framework and measuring projects using Metrics and KPIs
• Managing all phases of functional & non-functional testing for SAP ETL Reports solution FPARS-EPM (Financial Planning Analysis & Reporting - Enterprise Performance Management using BODS, BOBJ and BW, end to end for 32 divisions & lead teh creation of program level test strategy and test plan
• Evaluate, Analyse and Recommend testing tools and presenting benefits to teh key stakeholders to acquire a centralized testing tools across EAS (Enterprise Application Services)

QA Analyst

Confidential

Responsibilities:

• Delivered projects using traditional & agile methodology for Confidential channel technology solutions for digital and phone channels solutions and developed strategy, plan, and test cases for functional and user acceptance testing and educated business users with teh testing process flow for Payment transactions in digital channel and other projects
• Created program level test strategy, test plan, test schedule describing about teh sprint schedules, environments, scope of teh project, entry & exit criteria, milestones and daily dashboard reports from Confluence
• Facilitated, and managed testing of TD MY TIME branch staffing solution, MBNA IVR & Payments, OMNI DIAL, SWIFT Payments & Message types, ISO 15022 MT transactions by creating detailed test cases meeting teh deadline
• Participated in review of user stories, getting them approved and breaking them in to various story cards for teh QA team to test teh user stories effectively to obtain most points and reducing teh product backlog
• Executed bi-weekly test sprints for functional, integration and regression testing for various payment transactions by successfully delivering teh solution with zero UAT defects and educating teh business team with Agile approach
• Participated in Retrospective meetings & lessons learned meetings and providing valuable inputs to teh team to leverage existing test cases to build new functional and regression test sets
• Worked with a team of 5 business QA team members for SWIFT Payments team for money transfer transactions along with ISO 15022 MT series transactions ranging from MT0xx to MT9xx and with TD MY TIME branch staffing solution team for implementing teh solution in 1200 Confidential branches for 22000 staff members
• Conducted hands on testing of SWIFT Payment Message types and ISO MT Series Message transactions, TDI GPS project using Agile and Scrum framework within a team of 4 test analysts & delivered within timelines by providing accurate matrix for test case progress and defects from JIRA and HP ALM by coordinating with internal and external vendors of Confidential and sharing them with teh Test Lead and in teh executive committee meeting
• Conducted accessibility testing for Confidential In Teh Chat application using JAWS, Zoom Text & Color Contrast Analyser and logged accessibility defects based on AA accessibility standards and created daily Confluence dash board reports
• Owned and conducted defect triage meetings with teh vendor team and Confidential SIT & BAT teams by producing accurate statistics using JIRA & HP ALM tool to coordinate and facilitate teh resolution of defects, and to decide teh path to success
• Trained teh business team in HP ALM tool to run teh tests and log teh defects in teh tools and to create reports from teh Dashboard tool and managing teh test cases and test plans in HP ALM and MS Share point
• Estimated teh resource forecast and budget portfolio for teh projects and ensured delivery of teh projects within teh allocated budget and timelines by providing estimation for each task to be carried out for SIT & BAT
• Reviewed and Recommended improvements to current testing processes and participate in implementation; of testing life cycle in web based and/or client/server environment, consisting of multiple platforms and technologies

Confidential

Technical Test Analyst

Responsibilities:

• Collaborated with various technology and business teams to create program test strategy, test plan & test reports for teh Ontario Tourism Web Portal and Mobile App and managing teh testing initiative for teh Ontario Tourism Web Portals & Mobile App ‘Discover Ontario’ and manage multiple programs and projects.
• Owned all test documentation and execution of functional, systems, regression, integration and performance tests to uncover defects and improve teh overall quality of teh software & provide information needed to drive continuous improvement in QA Processes
• Managed and facilitated functional tests for Ontario Tourism Portal on web and mobile devices using native and hybrid frameworks leading teams located remotely and at dispersed geographical locations including onsite and offshore
• Worked with all partners/stakeholders and developers to resolve defects with a strong emphasis on timely delivery
• Conducted hands on functional testing, UI and Non-UI testing, Accessibility and Security testing for teh web portals for Ontario travel based on AODA compliance using Compliance Sherriff accessibility testing tool to obtain AA level following a GO-ITS standard
• Worked in a dynamic environment with a focus on continuous integration/development and iterative release cycle
• Responsible for strategizing, planning, implementing, and reporting on testing aspects of software products/projects
• Facilitated defect management using tools such Confidential HP QC ALM, conducted defect triage meetings with teh team, documented, assigned and prioritized bugs managing large QA program for Ontario Tourism involving multiple matrix partners & Stakeholders

Confidential

Sr. QA Analyst

Responsibilities:

• Analysed teh project scope from RFP and MLX Business Requirements/User Stories and liaising with development teams
• Facilitated with UAT team to define UAT Scope, UAT Strategy and Test Execution for Electronic Ticketing System
• Delegated teh activities to QA Leads based on teh plan, schedule and tracked them to closure with effective mentoring
• Liaised with teh business stake holders of Metrolinx, and vendor with regards to facilitating teh user acceptance testing
• Coordinated with vendor teams for development and testing activities and conducting daily meetings to track teh progress
• Presented teh strategy to teh higher management and stakeholders and recommending improvement in teh process and teh use of appropriate automated mobile testing tools for Android and IOS Native & Hybrid application frameworks
• Evaluated defects found during testing, designed and reviewed test scenarios based on complexity Confidential appropriate and demonstrated conformance to all functional and non-functional requirements, set up test data, conducted AODA compliance testing using JAWS V16.0

Confidential, ON

Test Analyst

Responsibilities:

• Facilitated teh gap analysis activity with teh team from UID, BRD; logged and tracked them in Gap Analysis document
• Developed test documentation such Confidential Test Strategy, Test Plan, Test Cases, Test Closure reports
• Generated a high-level test scenarios, test execution summary for teh project, defined folder hierarchy in HP ALM and uploaded test cases in HP ALM for execution
• Optimized teh continuous improvement of teh SIT environment processes for teh overall effectiveness of teh project
• Prioritized and conducted testing in SIT environment for various Payments & Message type transactions, created traceability matrix by mapping requirements to test cases and defects
• Conducted internal and external walkthroughs for teh project teams at CIBC and obtaining sign-offs for teh Test Plan
• Identified and developed risk and mitigation policies and tracked teh risks in risk register
• Proficient in facilitating teh creation of test cases for multi-functional applications or websites, defect management and managed multiple tasks while meeting project schedule, testing of web services using Parasoft SOA & SOAP UI tools
• Worked on multiple projects simultaneously and interacted with teh business people from each project

Confidential

QA Evangelist

Responsibilities:

• Facilitated teh governance of teh test process for teh projects executed by ICBC, and managed teh projects worth 10 M $
• Created best practices, templates for test processes Confidential a part of Test Governance and testing roadmap for testing practice
• Developed test documentation such Confidential Test Strategy, Test Plan, Test readiness record and policies, Test Closure reports
• Worked towards teh establishment of a Testing Centre of Excellence from Initiation to closure
• Liaised with client in various test governance needs and conducting review meetings with teh ICBC project teams
• Ensured that all teh project teams adhere to teh defined processes
• Produced estimation templates and project health index documents for ICBC test process governance model
• Facilitated teh use of tools like Appium and Calabash for mobile application testing for teh client’s testing practice

Confidential

QA Analyst

Responsibilities:

• Conducted system integration testing for Sales Order and Inventory Control systems and all interfaces communicating to teh system using JD Edwards ERP implementation, Oracle Demantra, Oracle transportation management, Oracle BI
• Performed teh testing for data conversions using Electronic data interface through Oracle E-Business Suite leading a team of 8 SMEs in a non-GUI environment using ESB environment, J2EE, Java and EJB
• Coordinated teh test activities and trained teh SMEs towards approach of testing, and participating in board meetings for teh progress of teh project and lead test process improvements initiative for Canfor test practice centre.
• Presented teh test approach, test techniques, defect logging and tracking using Power point presentations in office 365
• Responsible for uploading and maintaining teh documents and test deliverable on MS Share Point
• Prepared & tracked teh test project plan using MS Projects 2010, presented in teh PMO meeting & tracked teh activities
• Established Review process and participated in reviews of unit test case, test scenarios and test cases
• Owned test execution and verification for defined project scope, defect logging and tracking, retest defect fixes, perform regression testing & perform defect management during test execution

Confidential

System Test Analyst

Responsibilities:

• Coordinated teh testing for sequence of lottery transactions for various products using Agile & iterative methodologies in Java based environment
• Created traceability matrix, linked requirements, test case and defects in HP ALM & maintained a regression testing suite
• Participated in daily Scrum meetings with teh team and contribute to teh defect triage meetings with all teh stakeholders.
• Updated test cases for uploads of lottery draws for generating winning numbers and sent them to teh data centres for processing. Facilitated teh testing of Lotto 6/49 lottery transactions
• Verified and validated teh transactions with respect to cancellations, reissue, skipping of teh sequence number etc.
• Established a well-documented defect management process and conducted defect management using HPQC ALM
• Generated reports using UNIX and OpenVMS tools, Redemption Administrative Management reports, OLPM draw sales report in GUI
• Conducted website readiness evaluation for teh OLG websites by uploading videos using word press and streaming them onto teh website via a link in YouTube format, subscribe, unsubscribe functionality, verifying number of hits on teh videos
• Performed teh testing of scheduled overnight batch jobs in non-GUI environment written in JCL by executing teh test cases
• Lead and performed teh System, Integration and Regression testing for teh ERP Application leading a team of 6 testers and 1 Business Analyst in an agile development environment by providing technical leadership, coaching and mentoring.
• Conducted tests and validated all products and web site upgrades with cross functional teams in an agile development environment using iterative & Incremental approach with sprint planning and scrum meetings
• Facilitated web-based testing to deliver teh solutions and products for various payments scenarios for all MT series transactions and SWIFT payments using business rules for testing them accurately and efficiently for transfer of funds
• Worked with teh project manager to develop project schedules using MS Projects 2010, Resource allocation and supervised test activities and provided technical guidance to teh test team
• Worked Confidential a Scrum Master communicating with Managers, Developers, Product Managers and Technical Support Specialists on product issues and serve Confidential liaison between technical and non-technical departments
• Worked closely with cross-functional teams and business stakeholders to develop schedules, plan functional tests to deliver a high quality product by effectively presenting teh project status to VPs, Directors, and Board of Directors Organized and facilitated release planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings and maintain and continue to enhance process standards and documentation.

Confidential

UAT Analyst & Scrum Master

Responsibilities:

• Facilitated teh User Acceptance testing for teh Policy Administration System and inter-connected interface systems end-to-end for all product features handling a team of 20 UAT testers and 2 Business Analysts in an Agile based environment using incremental approach by providing technical leadership, coaching and career development support.
• Supported team building and team development by utilizing teh abilities and skills of individuals, fostering a feedback culture and assisted with backlog maintenance, prioritization and resolution of defects.
• Worked with teh project manager to develop project schedules using MS Projects 2010, Resource allocation, Effort Estimation and supervised test activities and provided technical guidance to teh test team
• Worked closely with cross-functional teams and business stakeholders including VPs and Board of Directors to develop schedules, execution plans for functional tests to deliver a high quality product
• Assigned testing activities, monitored teh progress & output of teh test team, and reviewed test design & execution deliverables to ensure proper test coverage and adherence to standards and supervised teh testing of batch jobs.
• Reported and communicated teh outcome of teh tests and teh issues and problems faced in UAT at all levels of management including VPs and Directors through daily and weekly reports and attended board meetings.
• Conducted daily scrum meetings with teh UAT team and enhanced software testing processes, practices and capabilities and created test documentation such Confidential Test Strategies, Test Plan, Delivery Execution Plans and Status Reports.
• Managed teh testing of PAS Project for teh policy data navigating from different interface systems to Elixir Policy Administration System & Vice Versa through nightly batch jobs and provided a consolidated view of release quality, test execution progress etc.
• Created, Tracked and managed quality metrics and test coverage on a day to day basis by creating daily status/defect reports pulling out accurate statistics from HPQC, Analysed and reviewed teh requirements and scope of testing for UAT, Produced Weekly status reports and different kind of on-demand metrics for teh project by retrieving data using SQL queries in HP ALM 11.52
• Owned Defect Management process, and chaired daily defect triage meetings with all teh stakeholders including vendor and tracking defects to closure along with managing vendor integration and certification plans.
• M-PESA (Testing SWIFT funds transfer transactions using Mobile handsets), International Money Transfer (IMT)
• Western Union Money Transfer, ISO MT series Payments with SWIFT for money transfers
• Executed teh tests between teh interconnecting systems by scheduling, monitoring, analysing and reporting teh outcome of teh tests and communicated teh issues, problems and resourcing challenges to teh management Confidential escalation and mitigation and managed project worth 5 to 8 Million dollars.
• Performed tests using mobile handsets to execute teh transactions for receiving money on M-Pesa application receiving pins in Java, J2EE and EJB applications
• Performed & manged teh detailed testing of various types of retail payments transactions such Confidential Wire transfers, Fed transfers using SWIFT message types and Message Types (MT) series from MT0xx to MT9xx.
• Implemented Lean Methodology to reduce overall project cost by 27% by establishing well defined process for QMS
• Implemented best practices in teh team and across teh programs that reduced teh defects by 10%
• Coordinated with team members for requirement and design analysis, test strategy, planning & scheduling, work allocation and setting up deadlines and led, trained and monitored teh team’s performance to ensure efficiency
• Conducted all testing activities within teh department to ensure alignment, test coverage, quality of tasks performed by individuals at onsite and offshore including UAT, and worked with project manager to develop project schedules, resource allocation and produced accurate statistics from HPQC ALM and M S TFS to present in teh board meetings.
• Created and reviewed proposals, test strategies, system test Plans, test Metrics, test Scenarios, test cases, test Reviews, daily and weekly progress status reports, effort estimation and participated in defect triage meetings with stakeholders
• Owned Defect Management process and created defect status reports by creating dashboards used MS Team Foundation Server for test management and MS Projects 2010 for scheduling, tracking and monitoring teh project.