Mortgage Licensing Manager Resume

SUMMARY

Exceptionalfacilitation, presentation, and listening skills
10+ years Mortgage Industry Experience (having held MLO licenses in multiple states)
Recent Mortgage leadership experience (last 2 years)
Will be required to obtain all SAFE Act licenses and clear applicable CBCs.

PROFESSIONAL EXPERIENCE

Confidential

Mortgage Licensing Manager

Responsibilities:

Acting as teh Qualifying Individual for teh licensed legal entity
Track and Monitor agent performance on a daily, weekly and monthly basis
Provide any required reporting by deadline.
Assign queues, capacity planning, rostering, monitoring schedule adherence and monitor volume & quality trends while taking appropriate measures
Responsible for providing timely feedback and training to maximize performance
Monitor agents quality through file reviews and provide appropriate feedback
Send appropriate communication to teh Clients, Managers, Supervisor when required
Design leader and participant guides, accurate
Create exercises, instructional activities and training assessments that reinforce learning
Partner wif Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping
Explore new ideas for improved workflow and automation enhancements
Support departmental initiatives and identity ways to enhance productivity
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
Keep up wif developments in area of expertise by reading current journals, books, or magazines
Perform various other tasks as assigned by manager
Ensure compliance to all SAFE Act regulations
Acting as teh Single Point of Contact for teh regulatory examination
Coordination wif teh regulators

TECHNICAL SKILLS

Strong writing skills, attentive to details, and capacity to develop quality training material
Highly proficient in time management, organization, planning, and prioritization
Proven initiative, positive attitude, team oriented, self - motivated, and highly enthusiastic
Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
Strong interpersonal skills and ability to establish rapport