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Engineering Qa Delivery Lead, Sme, Technical Architect Resume

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SUMMARY

  • 9 years of extensive experience in Telecom and IT domain with expertise in Voice and Data technologies, especially in Cable Services and Unified Communications.
  • Played a variety of roles: Technical Architect, QA Delivery Lead, Program Management, Team building, QA Lead, SME, Consultant and QA Engineer.
  • QA Delivery and management - Requirements gathering, Analysis, Test Strategy, Test Planning, Testing, Defect Tracking, Test reporting
  • Handling several high-risk and large and complex projects at teh same time.
  • HFC core network, Headend CMTS and CCAP - Cisco, Casa, Arris, Cable business and residential products and architecture, SBCs, SIP gateways, Wi-Fi products, Voice Platforms like Broadsoft, CS2K, BTS, Cisco Unified Communication Manager etc.
  • DOCSIS specifications and PacketCable architecture.
  • NMS and Service assurance tools.
  • Customer Premise Equipments: Cisco, Arris, Ubee, Motorola, Linksys Cable Modems and Internet Gateways, Cisco, Polycom and Avaya IP-PBX products, IP Phones, Routers, Switches, Edgemarc 4500 and 5200 LF2, Cable Modems, eMTA, eDVA, STB/DVR, Wireless Routers.
  • SIP, SCCP protocols-based products.
  • IP Multimedia Subsystem (IMS) core components - CSCF, IBCF, AS, HSS, etc.
  • Virtualization products - Citrix and VmWare, Cisco VXC, simulators, USB and Bluetooth devices.
  • Automation with TCL scripting, Java, SIPp, Hammer, Selenium, Simulators, etc.
  • GUI testing using Java, Selenium Webdriver, RC and IDE.
  • BSS and provisioning systems - ICOMS.
  • Team management, mentoring, Vendor Management.
  • Working knowledge of Complete SDLC - Waterfall and Agile methodologies.
  • Rich analytical problem solving skills
  • Quick adaptation to unfamiliar software environments and languages
  • Ability to work independently or in team based on requirement.

TECHNICAL SKILLS

Technology/Protocols/Systems: Telecom, VoIP, Broadsoft, IP Multimedia Subsystems, CISCO Unified Communications, Virtualization, FTP/SFTP, SIP and SDP, SCCP/Skinny, RTP, TCP/UDP, DOCSIS 2.0/3.0/3.1, Packet Cable 1.5/2.0, SSH, HFC network.

Programming/Scripting Languages: TCL/TK, Expect, Unix Shell scripting, C, Java.

IT Industrial/Testing Processes: Software Development Life Cycle (SDLC) - Waterfall and Agile methodologies, QA Delivery, Team management, Quality System, Test process - test planning, manual and automation testing, defect tracking, test reporting, debugging, Vendor management

OS/ Platform: UNIX, Linux, Windows

Hardware: Cable modems - Cisco, Ubee, Arris, Motorola, SMB, Confidential xFinity boxes, Adtran IADs - 2nd and 3rd Gen devices, Adtran ESGs, Edgewater ESGs, Polycom IP Phones, CMTS, Cisco UC Manager - various releases from 6.X to 9.X, Routers - c26XX, c38XX series, Cisco IP Phones - 79XX, 69XX, 89XX and 99XX, Cisco gateways, Virtualization products – VMWare, Accessories – headset, handset, Bluetooth, Unified Communication Keyboard, Sage 960B, PoE switches, Spirent Test Center.

Software/Tools: ICOMS, Provisioning systems, HP ALM formerly HP QC, Wireshark, Empirix Hammer XMS, Spirent Test center, Soft phones (Bria3, Xlite5, Xlite3, PortGo), vSphere Client, Exfo for load testing, Jenkins, Rally, Clearcase, SVN, VSS, Various Client proprietary tools for Bug tracking, reporting, call generation and data collection and analysis, Simulators, SIPp, Wi-Fi devices, Komodo Edit, SSH Tectia Client, Putty, Selenium and Firebug for GUI automation

PROFESSIONAL EXPERIENCE

Confidential

Engineering QA Delivery Lead, SME, Technical Architect

Responsibilities:

  • Overall QA delivery Lead and SME for teh project handling a team of 3 onsite and 5 offshore resources.
  • Test environment design, setup and configurations
  • Test Strategy and Planning, Test case design and Test deck preparation.
  • Automation of test cases using Spirent Test Center, Hammer G5.
  • Provide Operations support to field.
  • Provisioning accounts and devices.
  • Functionality and End to End testing of various NMS, Service Assurance, OSS/BSS components.
  • Defect identification, defect analysis and test reporting.
  • Client interaction and working with vendors for defect resolution.
  • Mentoring resources and provide solutions to issues in onsite and offshore.

Confidential

QA Lead

Responsibilities:

  • QA Lead for teh project handling a team of 2 onsite and 3 offshore resources.
  • Overall understanding of DOCSIS and Packet cable standards and implementing in business voice solutions.
  • Test environment design, setup and configurations
  • Test Planning, Test case design and Test deck preparation.
  • Automation of test cases using Hammer G5.
  • Provide Operations support to field.
  • Provisioning accounts and devices. Validate teh provisioning transactions in Vision and Flux.
  • End to End testing of various call features.
  • Functionality testing of individual components – ESGs, Phones, Broadsoft servers.
  • Defect identification and test reporting.
  • Client interaction and working with vendors for defect resolution.
  • Analyzing end-to end call flows and debugging issues.
  • Mentoring any new resources and provide solutions to issues in offshore.

Confidential

QA Lead Integration Systems Engineer, Engineering QA Analyst

Responsibilities:

  • QA Lead Integration Systems Engineer Handling a team of 2 onsite and 3 offshore resources.
  • Overall understanding of DOCSIS standards and implementing in business data solutions.
  • Test environment design, setup and configurations
  • Test Strategy, Planning, Test case design and Test deck preparation.
  • Automation of test cases using TCL and Java scripts in Spirent Test Center.
  • Provide Operations support to field.
  • Provisioning accounts and devices. Validate teh provisioning transactions.
  • Functionality and End to End testing of teh entire solution, including NMS and SA.
  • Firmware validation of teh CPEs.
  • Defect identification, analysis/debugging and test reporting.
  • Client interaction and working with vendors for defect resolution.
  • Mentoring any new resources and provide solutions to issues in offshore.

Confidential

QA Integration Lead

Responsibilities:

  • QA Integration Lead for teh project, handling a team of 2 onsite and 2 offshore resources.
  • Test Strategy, Planning, Test case design and Test deck preparation. Test environment planning.
  • Provide Operations support to field.
  • Provisioning accounts and validating teh solution End-to-End.
  • Validating CNS and UET/Remedy ticketing systems.
  • Defect identification, debugging and test reporting.
  • Mentoring any new resources and provide solutions to issues in offshore.

Confidential

QA Integration Lead

Responsibilities:

  • QA Integration Lead for teh project.
  • Extensive knowledge of Network Architecture and all Cox products and services offered.
  • Test Strategy, Planning, Test case design and Test deck preparation. Test environment planning and setup.
  • Provisioning validating all Cox offered services and products End-to-End in Production
  • Perform pre-migration, night-of-deployment, and post-migration tests.
  • Partner with Market Network Engineers and provide Operations support to field.
  • Defect identification, debugging and test reporting.

Confidential

Technology Analyst, QA Engineer

Responsibilities:

  • Overall understanding of DOCSIS and Packet cable standards and implementing in business voice solutions.
  • Test environment design, setup and configurations
  • Test Planning, Test case design and Test deck preparation.
  • End to End testing of different call flows.
  • Functionality testing of individual components – IADs, ESGs, Phones, PBX, Broadsoft servers.
  • Functionality testing of PRI and SIP Trunking.
  • Defect identification and test reporting.
  • Client interaction and working with vendors for defect resolution.
  • Analyzing end-to end call flows and debugging issues.
  • Mentoring any new resources and provide solutions to issues in offshore.

Confidential

Test Lead, Technology Analyst, QA Engineer

Responsibilities:

  • Module management - Test Planning, Test case designing, preparing Test plans
  • Working primarily in client location and support ODC team also.
  • Setting up teh complete test environment in lab independently
  • Conducting tests, manually and creating and running automation scripts using TCL scripting language for testing
  • Reporting teh test results
  • Defect tracking for teh entire test team.
  • Management of test resources.
  • Coordinating with teh 3rd parties – Jabra, Plantronics for implementing new features, enhancements or fixing bugs in teh existing features.
  • Leading teh test team on their respective tasks and mentoring any new resources
  • Debugging and resolving any automation related issues.

Confidential

Technology Analyst, Senior Systems Engineer, QA Engineer

Responsibilities:

  • Test planning, Preparation of Detailed Test Plan
  • Setting up and maintenance of test beds at ODC
  • Performing manual testing and automating them using TCL.
  • Perform GUI automation testing using Selenium.
  • Analyze and validate various call flows and resolving technical issues
  • Reporting test results, tracking defects
  • Mentoring new resources in manual testing, feature understanding and automation testing.
  • Interacting and coordinating with teh onsite team for new feature testing or regression testing.

Confidential

Software Engineer, DBA

Responsibilities:

  • Software Engineer, DBA and Configuration (Quality) management member.
  • Documentation and quality checks.

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