SUMMARY:

Solution - driven Software Quality Assurance professional adept in: quality assurance, strategy development, consulting and engagement, project management, and delivery. Drive best-practice Quality Assurance processes and process improvements. Seamlessly collaborate with internal / external stakeholders; outstanding manager with demonstrated success leading globally distributed, on / off-shore teams. Domain expertise includes finance / banking (enterprise data strategy, risk reporting, payments, cheque imaging, retail, internet banking), business processes, and regulatory compliance.

SKILL:

Quality Assurance Organizational Leadership

Quality Assurance Process design and best practices

Leading Manual and Automation Teams

Program and Project Management

Budgeting, Scheduling and Resource Allocation

Quality Assurance Process Improvement Initiatives

Integration, Functional, Regression Testing

UAT, Production Verification

Demos/Presentations

Consulting and Engagement

Mentoring and Training

Product/Vendor Selection

Client / Partner / Vendor Relations

Leading Global/ On & Offshore Teams

SKILL SUMMARY:

Databases: Oracle SQL, Oracle PL/SQL, Oracle DBMS, Sybase

Operating Systems: Windows 9x/2000/XP/NT, UNIX, and AS/400

Desktop Applications: Microsoft Office, Microsoft Visio, Microsoft Project

Software Process Models: Capability Maturity Model (CMM), ISO 9001, SDLC and PMBok, Lean, Agile, Rapid Software Testing (RST)

Applications/Tools: Retail Banking, Policy Administration, Backup & Restore, Property Management, Credit Adjudication, Investment Systems, and Claims Adjudication, SharePoint, FASAT, Confidential, T24, INGENIUM/DAAD, qManager, ePresentment, Microsoft Visual Studio Team Foundation, HPQC, QTP, JIRA, Confluence

EXPERIENCE:

Confidential

Manager Testing/QA

Responsibilities:

• Led a team of Test Managers and Test Analysts supporting the Testing Shared Services Business Banking and Wealth Managements Teams for the implementation of multiple projects
• Directed the planning, management and delivery of the required testing for the project teams in Business Banking and Wealth Management (functional and non-functional testing, support business testing, warranty and performance testing and some deployment verification testing.
• Managed an offshore testing service adhering to the target operating model for resource mix
• Expounded adherence to established test processes, estimators, metrics, tools

Confidential

Test Project Delivery Manager

Responsibilities:

• Directed the implementation of projects that supported multiple client requests
• Provided active support throughout the delivering cycle to ensure meeting customer satisfaction and expectations
• Managed all team members and client resources assigned to the engagement
• Provided business Analysis, process definition and improvement, methodology definition and improvement, knowledge management, resource scheduling and vendor management

Confidential

Test Project Delivery Manager

Responsibilities:

• Managed multiple retail banking projects during test planning/preparation and execution, providing guidance, coaching and direction to various project team members

Confidential

Test Program Manager

Responsibilities:

• Managed multiple test teams during test planning/preparation and execution, providing guidance, coaching and direction as required for the implementation a new compensation and contract application,
• Provided Quality Assurance leadership during Integration, Functional/System, User Acceptance Testing and Operational Acceptance Testing phases

Confidential

Test Manager

Responsibilities:

• Managed a team of multiple resources; including off-shore and onsite resources, for the implementation of a third party banking application platform,

Confidential

Test Lead

Responsibilities:

• Managed a team of multiple platform resources for the implementation of a new web portal

Confidential

Test Manager

Responsibilities:

• Managed a team of multiple test team members, for the implementation of a third party application compensation and contract application
• Provided Quality Assurance leadership during Integration, Functional/System, User Acceptance Testing and Operational Acceptance Testing phases

Confidential

Test Manager

Responsibilities:

• Managed a team of multiple resources, for the implementation of a new retail banking application
• Provided Quality Assurance leadership during Integration, Functional/System, User Acceptance Testing and Operational Acceptance Testing phases

Confidential

Senior Quality Assurance Consultant

Responsibilities:

• Identified and recommended solutions for issues pertaining to the testing and delivery of various Confidential System projects,
• Developed testing documentation including test strategy, test plans, test coverage matrices, and test cases,

Confidential

Test Coordinator

Responsibilities:

• Identified and recommended solutions for issues pertaining to the testing and delivery of a network inventory management application,
• Coordinated the production and implementation of verification plans across multiple products,
• Managed defect tracking and reporting.
• Coordinated project level team schedules and work assignments,

Confidential

Test Manager

Responsibilities:

• Selected the test methodology, approach, standards, policies and procedures pertaining to the testing and delivery of a dental claims system,
• Developed testing documentation including testing strategy, test scope, test approach, test plan, work and resource schedules,
• Prepared testing document templates for test plans, test scenarios, test cases, test scripts, recording of test data and actual results;
• Documented and managed problems identified in testing,
• Prepared and delivered regular Test Status Reports to management;

Confidential

Test Manager

Responsibilities:

• Acted as the focal point for testing for the new Confidential retail banking front end project
• Provided expert consulting, advice and coaching on testing throughout the life cycle of the project and all stages of testing
• Managed test team members, providing guidance, coaching and direction as necessary
• Delivered presentations and facilitated meetings on project testing approach and status
• Developed Test Strategy, Master Test Plan, Test Coverage Matrix, Test Execution Plan and Test Completion Reports for core team review and signoff

Confidential

TEst Coordinator

Responsibilities:

• Coordinated System Testing activities for a backup and recovery application
• Developed test cases
• Assisted with the test scheduling activities
• Assisted with creation of Master Test Plan
• Defined process with which Enterprise Test can prove that test executed results in balanced General Ledgers and balanced customer account.
• Assisted with the test scheduling activities