SUMMARY

• Over 19 years of experience in IT industry majorly in Banking sector with around 11+ years specifically as QA Lead/Manager Role
• Extensive experience as QA Lead, Tester/BA, SME & UAT etc.,
• Good exposure in Banking Domain on Global Cash Management for Payment Processing Systems in End to End phase (Global Wholesale Banking Technology - GWBT).
• Extensive experience in managing overall project lifecycle, including planning, execution & control.
• Actively involved in conceptualizing measures to optimize the resource/capacity utilization.
• Suggesting Test Strategy to suit for Automation tools.
• Extensive experience in People Management, Performance Management, Vendor Management.
• Led 20-member team of technical, non-technical on concurrent projects
• Facilitated use of standard testing documentation, test planning strategies and defect
• Performed integrated and functional tests
• Triaged manufacturing software problems prior to production rollouts
• Developed, communicated and implemented Software Quality Assurance Plans and activities
• Organized, scheduled and led cross functional team meetings for Accreditation of manufacturing software
• Led continuous process improvement activities for project group
• Introduced software QA testing practices while testing Banking applications
• Worked closely with UI specialists to improve testability of requirements specifications.
• Implemented test metrics to communicate status of testing and error correction.
• Worked closely with development engineers as needed and documented found issues in Mercury Quality Center.
• Performed UAT and provided customer support by recreating customer-found problems
• Reported new problems found, debugged and provided detailed information to development.
• Implemented a new change management process to increase accountability and effectiveness to maintain within scope. (Data Driven Testing)
• Created instructional materials and conducted knowledge transfer to provide training and support to end-users. (Voice recording sessions)
• Defining standard process to be followed across all testing engagement.
• Test Management, Test Strategy, Test plans, Effort Estimation, Reviews of Test Artifacts.
• Identify, Analyze and Report the Risk throughout the testing phase and escalate to Senior Management.
• Test consulting, Test Assessment/Due-Diligence, Test Strategies and Testing Solutions.
• Providing valuable suggestions to test teams to reduce cost and time.
• Conducting Daily status calls and Reviews to verify the Test Results and Defects at each stage to meet the requirements. Interacting with Business Analysts and Developers to resolve the issues.
• Active role in BRD walkthrough, Functional Specification walkthrough, and key resource for SIT, UAT and production roll-out phases.
• Experience in Functional Testing, Integration Testing, Regression Testing, Acceptance Testing, GUI, System Testing, Database Testing and End to End Testing. Major exposure in Manual Testing.
• Conducting kick off calls for End to End testing with different applications and make the agreement on dates and environment availability to conduct Integration Testing and UAT and ensure the quality.
• Conducting Standup meetings and providing the overall process related to Scrum Agile
• Extensive experience in testing XML, BAFF, EDIFACT, SWIFT and Flat file formats.
• Ability to learn new technologies and challenging concepts quickly and implement them.
• Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast paced team environment.
• Strong Team Player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually. Strong communication and interpersonal skills.
• Track progress of allocated tasks to ensure testing deadlines will be met.
• Converting Business Requirements into Testable Requirements and then as Test Scenarios and Test Cases. Design, Develop and maintain modular and reusable automated testing solutions to satisfy testing requirements.
• Ensure that, team understands the requirements and able to proceed with Testing.
• Performing Customer Profile Testing to ensure production stability.
• Hands on experience in using Quality Center (ALM) for Test Management in Requirements, Releases, Test Plan, Test Lab and Defects modules.
• Knowledge on Quick Test Professional (QTP), Selenium and TOSCA
• Vendor Management, participation in SoW discussions, Work Order approvals, Negotiation of rates for billing with vendors, maintain core-flex model, Time sheet Approvals.
• Providing immediate appreciation based on their initiatives in the form of email or verbal or in team meetings or eCard or Award, etc.,
• Conducting 1:1s on weekly basis with all associates to address their concerns or issues and trying to resolve as much as possible.
• Maintaining good and healthy relationship with all teams.
• Using different tools like Engagement Requests for effort estimations, PMT for forecasting, Workday for organizational related activities, FG (Field Glass) for Work Orders, Time sheets, etc.,
• Efforts finalization and resource allocations based on project needs.
• Interacting with LOB/US Teams on daily basis and discussing on projects, resources, customer needs, etc.,
• Major contribution as Risk champion for audit related activities and ESAT programs as well.
• Managing the entire transition of work from onshore to offshore. Identifying required tools/resources.
• Coordinating with onshore/offshore and ensuring proper handholding after the knowledge transition.
• Implemented voice recording sessions to reduce KT time for new joiners and it will help to cross train the associates while reducing dependency
• Implemented Techno-Functional approach within the team and built the team with the combination of Functional and Automation testers
• Provided knowledge on Agile concepts to all SQA teams (~150) which has given me extreme satisfaction
• Creating proper reporting structure within the team, and handling grievances.
• Conducting the performance reviews of team members, and representing them during moderation discussions within the business unit/delivery.
• Identifying and interviewing the candidates from internal bench/external resources for suitable roles within the project/organization.

TECHNICAL SKILLS

Languages: Java, J2EE, VB

Database: Oracle, SQL Server, MS Access, TOAD

Middleware: Web Logic, Web Methods

Analysis & Design: Use Cases, OOAD, UML

Domain: BANKING - Payment Systems

Testing Tools: QTP, Selenium, TOSCA

Others: Win CVS, HP ALM, Smart FTP, TOAD, SPECTRA

Operating System: Windows 7

PROFESSIONAL EXPERIENCE

Confidential

Test Lead

Responsibilities:

• Test Lead/Management
• Managing 20 Member testing team onsite-offshore models with different time zones including associates and Vendors.
• Managing multiple projects and POC for Middleware Test Deliverables.
• Vendor Management and Organization activities.
• Participation in Business Requirements, Functional Specifications walk through
• Effort Estimations and Resource engagement for the project.
• Preparing Project Release Plan and assigning tasks to team members.
• Attending weekly status calls with Change Managers and Technology Delivery Managers.
• Preparation of Test Strategy and Test Plan to identify Risk and mitigation plan.
• Preparation of Master Test Plan and walk through with all stake holders.
• Understanding and Review of Specifications and Mapping Documents and identification of gaps and raising Change Requests if needed.
• Ensure all Test Scenarios; Test cases are prepared, reviewed and available in QC.
• Preparing Execution reports on the status of releases and reporting to client on daily basis, weekly basis.
• Conducting internal meetings to track activities and clarifying doubts to team members, coordinating with different applications for Integration and Connectivity Testing (End to End).
• Conducting UAT test phase with Operations and ensure all UAT Test Cases are executed and meet the business requirements.
• Ensure all Test Cases are executed and defects are logged in Quality Center.
• Analyzing defects and documenting the defects in Defect Tracking System (Quality Center). Working with developers to resolve the issues, etc.,
• Regression of the Previous Releases functionalities.
• End to End testing with Frontend and Backend systems.
• Providing solutions to increase the quality of the deliverables.
• Providing Sign off documents from SIT and coordinating with UAT to get UAT Sign off.
• Production Check out testing when and where required.

Confidential

QA Lead

Responsibilities:

• Leading the team of 11 Members onsite-offshore model.
• Preparing Release Plan and assigning tasks to team members.
• Attending CCB, CTB, RTB, Handover calls with Client and Business and finalizing the scope of every release and providing effort estimations.
• Preparation of Test Strategy and Test Plan to identify Risk and mitigation plan.
• Preparing Execution reports on the status of releases and reporting to client on daily basis, weekly basis.
• Conducting internal meetings to track activities and clarifying doubts to team members, coordinating with different applications (Ex: DBDI, DBDC, BCSHost, E3Asia, PEP+, ZVKK, IGF, etc.,) for Integration and Connectivity Testing (End to End).
• Understanding and Review of Specifications and Mapping Documents and identification of gaps and raising Change Requests if needed.
• Identification of Test Scenarios and writing Test Cases.
• Review of Test Cases and Providing Review Comments.
• In corporation of Review Comments and re-factoring the document against latest changes in the requirement artifacts if any.
• Execution of the Test Cases and documenting the defects in Defect Tracking System.
• Regression of the Previous Releases functionalities.
• End to End testing with Frontend and Backend systems.
• Tracking Payments through PRISMA User Interface.
• Analyzing defects and documenting the defects in Defect Tracking System (Quality Center). Working with developers to resolve the issues, etc.,
• Customer Profile Testing to ensure production stability.
• Providing solutions to increase the quality of the deliverables.

Confidential

Test Engineer

Responsibilities:

• Test cases were created to validate the functionality.
• Preparation of Test Data for various levels of testing.
• Responsible for running Test cases and Posting Defects.
• Involved in the generation of test scripts and Data - Driven tests for the regression testing using Win runner.
• Defect Review, Evaluation of defects raised by the team and Reporting, Tracking bugs