SUMMARY

• 6+ years of experience in Software Quality Assurance with excellent understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Extensive experience in software development methodologies — Waterfall and Agile
• Strong knowledge of manual testing with solid experience testing desktop, mobile, web applications and client - server applications, multiple browsers and various operating systems
• Adept in all kinds of manual testing: Smoke Testing, Functional Testing, Black Box Testing, System Testing, Integration Testing, User Acceptance Testing (UAT), Regression Testing, Ad-hoc Testing, Mobile Testing and Responsive Testing
• Ability to organize, document and track changes and defects by Traceability Matrix, using Rational Requisite Pro, Clear Quest and Clear Case
• Strong background in developing test strategies and test scenarios, creating test plan, writing test cases in HP Application Lifecycle Management (ALM), HP Quality Center (QC), using functional requirement or use cases
• Proven ability in detecting bugs and ensuring successful delivery of end product
• Experience in performing basic SQL queries and executing test scripts
• Proficient in generating reports, i.e, daily status report, defect status reports, test case execution reports and test summary report for every build release to analyze the testing effort and quality of the application using HP Quality Center and Application Lifecycle Management (ALM)
• Quick learner, self-starter with excellent analytical, communication and interpersonal skills, a strong team player with good work ethics
• Ability to work well in fast paced dynamic team environment and deliver quality product under tight deadlines.
• Served as a team lead with responsibilities that include instructing, directing, and managing the work of other testers

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Tested the integration of social media platform - Shoutlet with EMA to enable the collection of social media campaigns and leads
• Involved in testing build out of EMA infrastructure for GPD, IMDR and HCM
• Responsible for testing implementation of EMA functionality for GPD marketing
• Verified data integrity between EMA, Salesforce system, Retail Shopping Cart (RSC), and third party vendors such as KBM, Hacker, CCC & Bloom etc.
• Tested on IMDR interface to extract eligible members data for their policy renewal and verify the members are part of correct campaign
• Participated in creation of Test Plan, involved in writing test cases, test data creation, test case execution and preparing test result reports.
• Used Application Lifecycle Management (ALM) for the test defect management and generated various reports using Excel for the test traceability
• Interacted with Business Analysts, QA team members and developers in different defect raising situations. Interacted with developers to report software bugs and re-tested the fixed issues
• Participated in QA weekly meetings and various other meetings and discussed Enhancement and Modification Request issues and defects in the application. Generated and presented the QA status, defect count, and defect status in the daily and weekly defect and test meetings

Environment: Agile Methodology, Scrum, Mainframes OS, HP Application Lifecycle Management 11.52 (ALM), MS Office 2013, Citrix, TMM Data, Salesforce.com, MS Sharepoint, Notepad++

Confidential, Westchester, IL

QA Analyst

Responsibilities:

• Responsible for Functionality Testing, System Testing, Integration Testing, GUI Testing & Regression Testing of the eFollett store’s website
• Analyzed user requirements, attended change request meetings to analyze the document changes.
• Developed high-level test cases and executed test scripts after reviewing the Business Requirement Document and Technical Specification Document.
• Tested various channels on eFollett site for Rental pricing displaying the new & used prices based on the inventory availability.
• Verified that the Rental fulfillment is according to the substitution logic & SODA accepts rental substitution line items and update order accordingly
• Tested extensions & convert to purchase of the textbooks are according to the Last Updated Price or the Current Price
• Worked on SODA (Sales Order Desk Application) for Order Processing:- Pick/Print Order Document, Store Order Pick/Ship Confirm, Web Order exceptions, Order Inquiry & Credit Auth Log Inquiry.
• Worked on WMS (Warehouse Management System) for Storage, Inventory and Shipment Management.
• Worked on WOMS (Wholesale Order Management System) to verify updates, modify, cancelled and/or track orders mid-stream.
• Performed Regression testing on the key e-commerce functionalities like allocating and posting inventory to multiple web retail sites, downloading orders from the Web, performing credit card payments, and uploading shipment information back to the merchant for real-time order tracking by the end customer.
• Logged defects in Silk Central Issue Tracking Tool.
• Performed Smoke testing and UAT testing on the new builds.
• Reviewed offshore resources scripts and test case execution.
• Attended Daily Sync Up Meetings with the Lead, Project Manager, Analyst & Developers.

Environment: MS EXCEL, Java, Silk Central Test Manager 10.1.0, Oracle, AS400, Linux, Window XP, SQLServer, WebSphere Server, I.E 8, Chrome, Firefox, JDA Merchandise Management System (SODA, MMS, WOMS), Course Tracks, Course Works

Confidential, Chicago, IL

Team Lead/QA Analyst

Responsibilities:

• Lead a team of SIT and UAT testers responsible for testing and verifying data integrity between EMA, Sales Force System, TMM Data & other systems
• Responsible for Smoke Testing, System Integration Testing, Regression Testing and UAT testing of client-server application developed in Mainframes on EMA platform
• Designed Test Plan and created Test Data. Reviewed functional stories and created test cases based on requirements, use cases/test scenarios drawn from stories
• Executed Test Cases using Quality Center to perform manual testing on the application
• Ran Smoke tests and Ad-Hoc Testing on QA environment for every build for development
• Carried out Acceptance Testing, UI, black box, functional and system testing
• Logged defects in Quality Center and retested them after the build is complete
• Participated in Daily stand-up (scrum) meetings, Defect Triage meetings and Status meetings
• Compared actual and expected test results, discussed defects in meetings with development team.
• Generated daily status, test execution and defect reports

Environment: Agile Methodology, Scrum, Mainframes OS, HP Quality Center 11 (QC), Windows 8, MS Office 2013, Citrix, TMM Data, Salesforce.com

Confidential

Responsibilities:

• Involved in black box testing, functional testing, regression testing, end-user testing and mobile testing as required
• Performed end-to-end, cross browser and multiple device testing to test the key functionalities of the application
• Carried out smoke testing, regression testing and ad-hoc testing after every new deployment in testing environment
• Logged & assigned defects to developers in QC, mapped requirements, test cases and defects, reported and discussed defects in Walkthroughs and Defect Triage meetings with Test Lead and Development team
• Updated testing team about the test progress on a daily basis with status reports and attended project status meetings

Environment: Agile Methodology, Scrum, Quality Center 11 (QC), Windows 8/XP/Vista, Google Chrome, Mozilla Firefox, Mac Safari, iOS, Mac OS X, Android, MS Office 2013, Citrix

Confidential, Bloomington, IL

Team Lead/QA Analyst

Responsibilities:

• Responsible for complete Manual Testing of the various modules of the Homeowners Quote application.
• Attended Release Requirement and Design Review to gather details of newly added or enhanced functionalities for each release
• Participated in Story reviews to discuss requirements, Daily agile scrum meetings to determine the status and progress of testing, and Defect Triage meetings to discuss defect management
• Coordinated and actively participated in UAT Testing, System Testing, and Regression Testing
• Generated Execution Reports, Status Report & Defect Reports
• Conducted Walkthrough on Testing Requirement and Test Case Review with Business Analyst and SME
• Communicated with Business Analyst and Developers to create Test Environment and created sample test data before verification and validation
• Designed Test Cases using Quality Center
• Created the Traceability Matrix to track the requirement coverage
• Worked in accordance to QA methodology, project schedule and time lines
• Assisted with identifying gaps between system functionality and business processes.
• Documented best practices

Environment: HP Quality Center 10.0, SOAP UI 3.5, SQL Server 2005, Agile, Scrum, XML, HTML, Java, JavaScript, Web Services, Windows XP. Mainframe OS/390, JCL, COBOL

Confidential, Louisville, KY

QA Analyst

Responsibilities:

• Responsible for complete Manual Testing of the various modules of the Insurance Application System
• Involved in discussions about business rules, functional requirements, business requirements, test scenarios and application testing with Business Analysts and Product Owner
• Involved in creating the UAT test scenario matrix, to include all the business and user related scenarios
• Responsible for creating UAT, SIT & Regression Test cases in the test plan module of Quality Center
• Responsible for Test Lab setup & importing test cases from the test plan
• Actively involved in Manual & Functional Testing, Smoke Testing, System Testing, Integration Testing, User Acceptance and Regression Testing for every new build released
• Involved in cross-browser testing
• Responsible for enhancing and version controlling of Test cases based on Change Requests
• Responsible for Defect logging, Defect tracking & Defect Management in Quality Center
• Attended Daily Scrum Meetings, to discuss defects, progress, issues that need to be addressed and the best methods to fix issues
• Attended Defect Triage Meetings and worked closely with software developers and business analysts to determine target release, priority & severity of open defects
• Participated in generating Execution Reports, Status Reports, Defect Reports based on their priority, severity and status
• Documented all the best testing practices followed for a particular release

Environment: Quality Center 10.0, SOAP, SQL Server 2005, Agile, XML, HTML, JavaScript, Web Services, Windows XP

Confidential, New York, NY

QA Analyst

Responsibilities:

• Responsible for developing test cases and test scenario from the lower level business requirements as well as from higher-level functional business requirements
• Involved in development of Test Plan and Test Specifications as per clients’ business and GUI requirements
• Involved in writing test cases, test case execution and preparing test result reports. Extensively performed the System Integration Testing
• Developed, executed and reported manual test scripts using test plan and test lab sections of Quality Center for System Integration and Regression testing of the application
• Created Data Driven Testing for positive and negative scenarios
• Conducted User Acceptance Testing (UAT) to validate that developed system meets the required design
• Used Quality Center for the test defect management and generated various reports using Excel for the test traceability
• Interacted with Business Analysts, QA team members and developers in different defect raising situations. Interacted with developers to report software bugs and re-tested the fixed issues
• Participated in QA weekly meetings and various other meetings and discussed Enhancement and Modification Request issues and defects in the application. Generated and Presented the QA Status, Defect Count, Defect Status and Defect Density reports in the daily and weekly test meetings
• Developed and wrote SQL queries against various data and computer sources
• Actively participated in peer reviewing, documenting and reporting

Environment: JIRA, Quality Center 9.2/10 (QC), Java, SOAP, SQL Server 2005, Waterfall, XML, HTML, JavaScript, Web Services, Windows XP, IBM AS400/System i, DB2, SQL, COBOL, REXX.